My internet buying experience ended on a good note thanks to the team at Indianapolis Auto Credit…read moreFinance, and in particular Clarence Johnson. Thinking I had secured a deal online with a dealership near my home, I went down to sign and take possession of a new 2013 Silverado LT, but during my inspection, realized a key option was missing. It turns out the internet manager did not check to see if the truck he had matched the truck we agreed on, or that in order to make a sale, tried to pull a fast one by telling me had what I was looking for, all the while knowing he didn't. I suspect the latter. I also believe he was counting on me to be so tired of the car buying process that I would accept a similar match. After all, I had already gone through the trouble of negotiations and was now on his lot. He was almost right. Thankfully my senses returned and I ended up walking out. Indianapolis Auto Credit Finance and Clarence were the opposite. Clarence was super responsive during the negotiation process, both through emails and phone calls. The time from first contact until offer acceptance took just three hours, and that included time spent price shopping with other dealerships. At the dealership, Clarence was professional and always maintained a calm demeanor despite facing a cautious client. And even when the signing was over and done with, He took the time to explain the different car features, set up On Star, and pair my cell phone to Bluetooth. Clarence Johnson and Indianapolis Auto Credit Finance deserve a 5 start rating for their great service and I recommend them to anyone considering buying a car over the internet.

We were looking into buying a new vehicle and dealing with 3 dealerships for the best deal. A…read morefriend recommended Clarence Johnson but we were hesitant in calling him since it was a distance away but decided to call. Clarence politely requested we submit our credit app on line. Clarence called us back and told us exactly what we qualified for and that he had the type of vehicle we needed. We told him we were on our way and when we got there he was waiting on us. Clarence had the vehicle detailed and had filled the gas tank! It was love at first sight! We absolutely love our traverse and have already planned our first family trip! Thank you Thank you Clarence AWESOME job!

Do NOT trust these people. Period. DO NOT allow them to talk you into coming in and wasting your…read moretime with rude and horrible customer service (Mr. Clapesa ;) I promise there are several local lots that will sale you a high mileage vehicle with a high interest rate that will not only respect YOU, but also your time. I am sorry, they say. Believe it, they are in fact, real sorry! PS. Dear "Owner" save your typical apology response for the next review.

Rod Goodwine is an Exemplary Salesmen here. Smooth…read moretransaction,anticipated a different process Thankfully I was WRONG! Thanks Again Mr.Goodwine! Thanks Also to Joe Gutierrez he was helpful.

Mr.Charles was great in and out and I love my new car when others said no he got it threw so I…read moretruly appreciate him

Thank you Erica IM…read moreIN TEARS Tears of joy I came to carplex indy East after work today Friday Oct 2 2020 the sales associate I worked with was Erica very nice, passionate about her job, we could relate to one another and she's very understandable about my car situation I felt very comfortable talking and working with her to get me into a new vehicle she was honest and helpful along the way. My mother also has a car with the same location and she's been with them 3 years so her reference was very helpful.. Thank you Erica for all your help and support so sorry I screamed so loud in your office with excitement as I got approved

Two years ago my wife and I purchased a XTS4 Cadillac from this dealership, the price was…read morereasonable and the car was excellent. No promises made that were not completely followed thru. The decision was made that our next purchase would be at Indy Motorsport. We again have purchased a vehicle and are fully satisfied. True to their word, no promises made, to the point and no pressure. I Recommend this dealer for your purchase.

They were extremely helpful in helping me find a new car! They made sure i left with a good car…read morethat would last me a long time.

They dont pay their workers for crap. They also make them work loads of overtime. They glue parts…read moreto cars and sell them. When in reality they need actually replaced. Get a car somewhere else save yourself time and money and dont waste it here.

Worst car buying experience ever!!! 1.) I found the wipers…read morewere bad: Had to replace them myself. 2.) Next the brakes were bad: Had to pay for part of the repair myself. 3.) Then the transmission failed. They had the car for a month. I had to pay for part of the repair. I had to pay for the rental out of my own pocket (as they only pay for 10-days max). Replacement transmission failed within days of the return. Out of 60-days, I only had the car for about 30-days. When I complained: They responded to me by saying I should have returned it within the 7-day return period. It took longer than that to discover the issues and find an in network repair facility. This has been a terrible experience and no answer in sight as to when I will get the car back.

I wish there were more reviews on this company at the time I purchased my car…read more AIF use my card infor without permission to run a transaction that I did not authorize/schedule. Stan noted my accnt I verbally gave him permission to run a transaction but I never spoke to Stan and did not believe he was a real person. I followed up with AIF and was told by Kristina Lawson that she would have a manager reach out to me but a few days later said its not the company policy for managers to speak with customers in these situations where an employee runs a fraudulent transaction using the customers card info. Kristina repeatedly said in repsonse to my concerns about the fraud "you are angry" and "just pay". I reminded her of the serious nature of these crimes since AIF is a business/ that I had requested to speak to a manager at least 1 week prior. Kristina said she handled the employee, I didn't need a manager,just pay. The same employee who did the fraud Stan just answered the phone 2 days ago after Kristina handled him he still works there. I am forced to give them more financial infor after the bank said not to because AIF has already proved to be dishonest/ won't address their actions that are fraudulent/other secure ways to pay that does not result in the bank closing my account. This has been going on for over a month and they still refuse to let me speak to anyone except kristina Lawson and Stan, the employee who ran the fraud transaction. DO NOT BUY FROM CARPLEX!!! If you are in a bind with finanaces/credit, I promise they will make the situation worse doing things like this against you, how will you be able to go to another loan provider? Don't go to Carplex in the first place/DO NOT deal with American International Finace. If you see Kristina Lawson name clutch your pocketbook/RUN. Close your bank accounts before Stan can get to them. Anybody can be grateful for a second chance at anything especially a second chance at something invovling credit but what is the true cost of a second chance? Usually its higher interest rates; not fraud.

Daniel Hernandez did an amazing job when I didn't real have a credit history and made everything…read morefast and efficient!!

Mark was wonderful to work with. Very helpful and honest with his advice. I'd highly recommend…read moreBobby's Auto. I got an oil change and new brake pads.

Straight-forward quote including parts & service…read more Got me in and out and explained what was wrong as well as how they fixed it. Were able to schedule the work and fit me in, in less than 24 hours. Replaced my starter and the battery-to-starter cable, and were straight up throughout the process! Thanks!