The service was so bad and rude that I didn't even make it to the first appointment. First, a long…read morewait on hold to schedule. Then, the person makes a tentative appointment and says someone will call to get the insurance information and confirm. So I asked what if nobody calls. She said don't worry because they don't charge for missed appointments. I found that to be unusually good service so I confirmed it. She said that she knows other places do that, but they don't do it there. Then, days went by and nobody called. Then suddenly I received a text saying I had an appointment the next day, and to reply to confirm, and that if I miss my appointment, I'll be charged! This was so rude! And the opposite of what the person I talked to said. So I texted back saying that I don't have an appointment. I received a response saying they don't receive incoming texts! So they texted me asking for a response, but they don't receive responses! So I had to call to cancel the appointment that I didn't have! Then another long wait on hold. Then the person told me they do charge for missed appointments, and the previous representative gave me incorrect information. So I asked who the person was who scheduled an appointment that I didn't make, and gave me incorrect information. She said they don't know who she was. They don't have records of that! Then she kept asking me if I want to keep my appointment, after I repeatedly told her that I don't have one, and can't come at that time. She kept repeating the same question. Finally I hung up. Good riddance to this place

My experience with physical therapists since 7 years old (now in my 70's) is extensive. Ivy Rehab…read morePhysical Therapy has surpassed all other therapy centers. Giovanna, the "holds it all together person," is very competent and attentive to the details of the entire operation. The therapists - Brian, Glen and Jamie are professional, friendly and have good senses of humor. As a result, I have looked forward to my sessions and did not feel in any way that they were a chore I had to endure. I have never been able to describe therapy as fun, but that is what my sessions were. I have benefited tremendously from their treatments. I improved, not only in original script for treatment, but additionally am enjoying the benefits of the unexpected improvements. I introduced to different therapy modalities I had not experienced before and was impressed at their creativity in the challenges they used to keep me progressing well without being subjected to challenges they didn't think I could handle. Lastly, anticipating my needs was something beyond my expectations. So, I highly recommend Ivy Physical Therapy and will definitely use their services any time in the future. Thank you to everyone at Ivy Physical Therapy.

I cannot say enough about this practice. I don't know why the overall reviews are so low, I have…read morehad nothing but very positive experiences for years. Throughout my high risk pregnancy I was in the office multiple times a week for testing. Every single staff member from front desk, to nurse, to doctor was so kind, friendly, and helpful. It is so difficult to find good quality of care and this place is 10/10. Highly recommend.

I'm 34 wks as of right now and so far I've had a GREAT experience with Shoreline and ALL their…read morestaff. Their quick, efficient, professional, very nice AND clean :)

Quality of care. Honesty of wait time. S Front staff…read morepoliteness. I left and so did many mothers after waiting hours

Have been a patient at this establishment several times the latest, on 9/25/2021, for a urological…read moreproblem Doctor Moore was on duty 9/25, a superb MD.... professional, compassionate, with a gentle sense of humor...set my mind at rest, explained my ailment, treated me..brilliant man. The team of Nurses and other health care professionals were also superb, nothing was rushed everything was explained. The facility was clean, well organized and functioned in an impeccable manner.