Awesome small business type atmosphere- they answered all my questions, awesome coverage and still…read moremanaged to save me money. When my truck was stolen my agent supported me with handling all the details in filling my claim and actually drove me to get my rental! Thanks guys : )

This agency is a rip off! My 80 year old mom went in person to get liabilty. She got home and found…read morea better insurance rate with Progressive and immediately called to cancel, the operator told her she would have to go in person the next day to cancel. She goes the next day has a letter written to cancel effective immediately. She paid $224 for the policy with her debit card and was told by the agency that her refund would be sent to her bank account. That took place on Dec 2. On Dec 26 we returned to the agency and inquired where the refund was. They told me that their insurance company "Connect" would be the ones to issue the refund, they tried calling but that office was closed so the Freeway agent told us to call them tomorrow and gave me their phone #. She also told us that the refund would be $90 less than the original $224 because that $90 was their agent fee. I explained the policy was not even in effect for 24 hours and she said it didn't matter. Again telling me to call "Connect" their headquarters. I called the next day and spoke to a man who told me that they had not issued a refund as of yet. When I asked why, I was told that everything takes time. In addition to that he said that a check would be mailed to my mother but when I asked why not refunded back to the debit card I was told they couldn't do that?! So they can charge but not refund. How does that make any sense. Then he proceeds to tell me that the refund is going to be $54!!!!!!!! Out of $224 with 1 day prorated in addition to their "own" agent fee of $80!!!!! It's absolutely ridiculous that one company portrays as Freeway charging their $90 agent fee, then their headquarters portray as Connect Insurance and charge an additional agent fee of $80. My mother tried canceling this policy an hour after it was issued and NO ONE told her she would be paying agent fees. She was told she would be refunded $224 minus 1 day of insurance (which she was willing to pay) even though it was only for 1 hour. In the end, my mom is still waiting for a check to arrive via snail mail for a 75% loss. Warning for all ****GO WITH A MORE REPUTABLE insurance company!

Called in with my mother and she was helped by Ms. Cruz, thank you so much April for all your help…read moreand guidance with directing my mother in the right direction for the best rates possible. Definitely recommend for best prices!!

Joe and his team did an outstanding job on my mortgage. Maintained excellent communication with my…read morerealtor and the title company,making the process very smooth. Answered all of my questions clearly and quickly. And, identified a mortgage with a great rate!

Recently, I decided to change my home and auto insurance from AAA to Allstate. Agent Becky Quijano…read moreof Kenneth Zschappel Allstate Insurance was wonderful in her help and support. Since I did not have experience selecting policies, Becky was patient and very responsive to my questions. She went through the different kinds of coverages, explaining each selection, helping me to understand the coverage that I wanted. With her help, my home and auto were custom to my needs. I never felt pressured to make any decision and had options. Becky was professional, friendly, and patient and even helped me get the declaration papers I needed from AAA so that I could qualify for the best policy rates. I highly recommend this Allstate office in New Braunfels especially working with their agent Becky Quijano. Thank you, Becky, for your all your help

Theyre staff was friendly and helpful especially VAINEY at the marbach location she did our loan…read moreapplication and was very helpful. I am going to refer my friend to her. And would recommend her to anyone she's patient and informative very helpful

Great service very Professional have gotten refund every year. Prices are great staff is wonderfulread more

I just wanted to thank Mr Rodriguez for taking the time to educate me on my options regarding…read morecoverage and finding me the best rate. He saved me quite a bit of money and it is so appreciated. His patience and diligence are two traits I don't see very often. I'm so glad that I found his agency and will be sure to refer my friends and family to him as well!

Amazing customer service Help me out through the whole…read moreprocess and got me approved for a loan

The people at Sun loan have been great!! Veronica, and the manager, all are are very understanding…read moreand will help u the best they can. Kathryn B.

The agents at Vos were diligent and FAST. They took note of all the necessary details and quickly…read moreturned around policies that not only saved me money, but offered me more for my buck. I cannot recommend Vos enough. I wish I had jumped ship sooner.

I am so appreciative for Vos Insurance Agency, especially my Agent, Mr. Jesse Alvarez! I have been…read moreblessed as he has been assisting me for over 10 years! He stays on top of when my renewals are coming up for my Home and Auto Insurance and always ensures I get the best coverage along with the best affordable prices. Mr. Alvarez is patient and comforting with my many questions. It's obvious that he truly cares about his clients and always makes me feel at ease in any issue I may have. His staff are also pleasant and prompt in returning my calls. I highly recommend Vos Insurance Agency for any insurance requirements you may have. If I could rate them higher, I would give them a 10 plus! Thank you Mr. Alvarez and God bless!