We needed a lock installed on our screen door... He told us the parts to order and then he came…read moreover and replaced it very quickly. Highly recommend.

I needed my locks replaced on my new home thar I just purchased in Naples Florida. Had Zack come…read moreover and install a digital lock on my front door and rekey the other door so it would all work on the same key. Everything was done very nicely and timely. The price that was given me over the phone was the same price I was charged. They did not up the quote on anything. Just great service locksmith company.

Eddie (owner) performed a simple lanai screen repair in early January. A few weeks later a storm…read moredamaged the same area he repaired. I called Eddie, who told me he was out of town for the week and would tend to it at no charge when he returned, after February 1. I heard nothing from him and called him three different times, each time leaving a message on his voicemail. My experience: 1) he does a poor job and 2) doesn't stand behind his work. I resent that I have to pay someone else to clean up his shoddy work.

Fast, friendly, and efficient! Will definitely use again. Eddie was able to solve our lock issues…read morethe same day. Saved us time and money!

We arrived home around 10pm after eating out and found a couple who had just arrived from New York…read morehad locked themselves out of their house. We took them home with us and started searching for a 24 hour locksmith. I called A Locksmith and a tech arrived within 20 minutes and resolved the problem. Excellent service.

Dropped in to have some spare keys cut for my condo. Was greeted when I entered the shop and asked…read morehow they could help me today. They promptly made several sets of keys for a reasonable price (~ $5 per key). All the keys they cut worked well. Would definitely recommend.

On Saturday, our garage door quit working. I reached out to M&L to come out and inspect. It was…read more$100 to inspect, and then discovered that the motherboard was shot, and we were quoted a price to replace the garage door opener. We went ahead and got garage door opener replaced. The Tech was nice, quick, cleaned up after he was finished.

Service requested- springs. I was treated fair and the job is done perfect. No problems and if I…read moredid have problems, I can call anytime for sure I changed my mind and went for whole new unit. I knew it was going to cost me. It is the nature of our world now. Figured the price would go much higher if I waited anyway.

2/4/23 Update called Gary almost 2 yrs later to replace my automatic door lock with a newer model…read more Again great service and wonderful person who takes no shortcuts in doing the job right. Trustworthy, knowledgeable and capable. Also didn't leave any debris after he was done. Love that! 2 yrs ago. Gary of Sterling locksmith is the owner and such a wonderful human being. He is a consummate professional, available when you call, shows up on time & commits to doing the work at the same price quoted over the phone without seeing the project, and very amenable. I highly recommend Gary's service, he gives such a personal touch and he really cares about his customers. His wealth of knowledge is also shared, unlike some other professionals in the industry who just come, they serve & they go after their paid but not Gary. He looks for the welfare of those he serves by giving recommendations, offering solutions that are cost-effective and complementing that with such great service, I would highly recommend using Gary and Sterling locksmith always. there's no doubt in my mind that this person & this business are above board and very ethical, he doesn't hold you ransom in a situation where you are in dire need of service.

I needed to have the locks changed for my new office but also I needed to be careful with money…read moresince I lost work during the Covid shutdown. I saw that other people in my building had a variety of locks and I wondered what was best for me. Gary of Sterling Locksmiths responded to my call very quickly. When I explained my situation, he told me that I didn't need the fancy looking locks that others had. He said I needed good quality locks that do the job. When he came to my office and assessed the locks that came with the place and said they were of the highest quality already! I was so relieved to hear this. He suggested that I keep those locks and that I stay with using keys instead of keypads since my operation is still quite small and I can upgrade to keypads later when I have recovered more economically and if I decide to take on more employees. I really appreciated that he wasn't just trying to see how much he could "up sell". I felt he was an honest, genuine person. I would recommend his service.

I locked my keys and my belongings, in my car. I contacted DBMS Locksmith which serves Lee County…read moreand nearby areas of Southwest Florida. During the initial contact, I was not informed of the price for the services even though an address was provided. I was expecting a range from $100-$250. There was no agreement on a price. The company's description on Google stated that they served the area in which I was located. To my understanding, this meant the city was not out of the limits of where they were willing to provide services. A man showed up ready to work on my vehicle. I stood next to my vehicle and observed him attempting to open my passenger door. He tried the first time with a tool I was not familiar with and could not get it to open. He then proceeded to grab another tool and attempt to pry the door open enough for him to insert a tool into the door. At this point, he was not able to pry the door open while he was inserting the other tool so he asked me for my assistance. I was pushing the tool that was prying the door open while he struggled to insert the other tool into the passenger door. This took about two attempts in which I was also working alongside him. Once the door was open, I asked him for the price of the service and he informed me that he had to make a call to what I assume was his boss. His boss would then be the one responsible for giving me the prize, even though he was not present. He called his boss and his boss informed me that the price would be $345. This price caught me by surprise as it is quite the amount for the service provided. I was aware that due to my own negligence, I would have to pay; however, I did not think this was fair or reasonable. I voiced my concern and asked the boss if we could come to an agreement since the price did not seem fair for the service provided. The boss was not receptive at all to my concerns and was audibly frustrated with my unwillingness to pay quickly. The boss informed me that he expected all the money. As a woman working in a rural town, I was not comfortable arguing with men about money. I transferred the $345 to the boss through zelle. I believe that if I am reaching out to a professional for their professional work, I do not expect myself to be found in a position where I am working alongside the professional to solve the issue, especially when I am paying such a hefty price.The boss's tone was very unprofessional and rude. He sounded audibly frustrated that I was not paying quickly. He was neither understanding or receptive. He gave no explanation foe the price and was unwilling to hear my concerns with the service. As a customer this was very disappointing. I was uncomfortable and felt pressured to send the money quickly. Further, visible dents were left on my car as no precautions were took. For the price, I believe this is very unprofessional. If you want help during an already stressful situation this is not the company to call. They are both predatory and unprofessional.

Dave unlocked my car last week, was professional and quick!…read moreFair price and good service!

Joe is awesome! I highly recommend him for your locksmith needs. He came out to our home because I…read morehad trouble with my lock and he quickly responded an did an easy fix for me and asked me to contact him if I had any issues in the future. He didn't try to sell me a bunch of stuff I didn't need or that wouldn't help. I really appreciate that he did this all on his own and didn't charge me a service call since it was a quick fix for him. I will definitely call Joe for all of my future lock and key needs. THANK YOU!!!

I had lost my keys to my house and unfortunately, I had an old-style sliding glass door with a…read morestrange kind of lock. I called experts in the area and I know its "season" but no one could come out for two weeks! I was really nervous because I couldn't have left my house unlocked for two weeks! I called Ace Hardware for a reference and they told me to call Joe at Island Locksmith. When he heard the situation he was at my door in 10 minutes AND he didn't try to talk me into buying a new door as others told me I would probably have to, he was able to re-key the lock and in 20 minutes, I was safe, I had new keys and all was well in the world. He was honest, intelligent and kind and he had something I prize more than anything in business: Integrity. Island Locksmith, I hope you read these things, I never write reviews but you really came through for me. Thanks!

First class company. Fair prices. Excellent delivery and setup. They are the best! Call them for…read moreyour needs you won't go anywhere else.

I had a rather urgent need and the staff at Safe and Sound were most helpful. I would definately…read morerecommend this company and will be using them again if needed.