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    "A" Locksmith

    4.3 (6 reviews)
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    Sergeant Locksmith - electric strike keyless entry

    Sergeant Locksmith

    (2 reviews)

    I had a very disappointing experience with this locksmith company…read more It was a Saturday morning, and I called around 7:00 a.m. because I needed a locked bedroom door opened at my mother's apartment. When I called the company, I asked for an estimate. The representative told me that the technician would call me with the price. The technician called shortly afterward and was very prompt. I explained exactly what needed to be done and again asked about the cost. Instead of giving me an estimate, he said he would let me know once he arrived. I gave him the address, but I wasn't at the apartment because I was working. When the technician arrived, he told my daughter that he would replace the door lock for free. He completed the work and then called me to say the total was $350. I was shocked. I explained that I couldn't afford such a high price and asked why it cost so much. He responded that he wasn't charging me for the door lock because he had removed the old one, even though I never asked him to remove or replace the lock. He claimed the old lock was worth about $120, but I later found similar locks at Walmart and Home Depot for around $16. The final bill included $250 for the installation and a $99 emergency service fee. I understand that emergency service calls may cost extra, but I was never told about these charges or given an estimate before the work was performed. If I had known the total would be $350, I would have declined the service. I asked if he could offer any discount, but he refused. The technician was quick to arrive, but the lack of price transparency and the surprise charges made this one of the worst service experiences I've ever had. I would not recommend this company unless they become much more upfront about their pricing before beginning any work.

    I called Sergeant Locksmith about the need for a new front door lock. Thankfully they called…read morequickly and came out and changed the front door lock to a Schlage High security multilock keypad and handle and drilled out and replaced my garage service door lock. However, I never expected the price. It was over $1100.00. I was charged $650.00 just for the front door schlage lock, which can be purchased at Home Depot for less than $200. No instruction manual or receipt was left, my old keypad lock, which was still good was taken. I had to call numerous times for a receipt. No plate was put on the woodwork to cover the hole from the old lock.

    Sterling Locksmiths - Schlage "Latitude" entry lever set with "Addison" trim installed on a closet door.

    Sterling Locksmiths

    (2 reviews)

    2/4/23 Update called Gary almost 2 yrs later to replace my automatic door lock with a newer model…read more Again great service and wonderful person who takes no shortcuts in doing the job right. Trustworthy, knowledgeable and capable. Also didn't leave any debris after he was done. Love that! 2 yrs ago. Gary of Sterling locksmith is the owner and such a wonderful human being. He is a consummate professional, available when you call, shows up on time & commits to doing the work at the same price quoted over the phone without seeing the project, and very amenable. I highly recommend Gary's service, he gives such a personal touch and he really cares about his customers. His wealth of knowledge is also shared, unlike some other professionals in the industry who just come, they serve & they go after their paid but not Gary. He looks for the welfare of those he serves by giving recommendations, offering solutions that are cost-effective and complementing that with such great service, I would highly recommend using Gary and Sterling locksmith always. there's no doubt in my mind that this person & this business are above board and very ethical, he doesn't hold you ransom in a situation where you are in dire need of service.

    I needed to have the locks changed for my new office but also I needed to be careful with money…read moresince I lost work during the Covid shutdown. I saw that other people in my building had a variety of locks and I wondered what was best for me. Gary of Sterling Locksmiths responded to my call very quickly. When I explained my situation, he told me that I didn't need the fancy looking locks that others had. He said I needed good quality locks that do the job. When he came to my office and assessed the locks that came with the place and said they were of the highest quality already! I was so relieved to hear this. He suggested that I keep those locks and that I stay with using keys instead of keypads since my operation is still quite small and I can upgrade to keypads later when I have recovered more economically and if I decide to take on more employees. I really appreciated that he wasn't just trying to see how much he could "up sell". I felt he was an honest, genuine person. I would recommend his service.

    "A" Locksmith - locksmiths - Updated August 2026

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