INFECTED PIERCING I…read morereally wanted to love this place, which makes me more upset about the infection and the week of antibiotics I needed after trusting them. I bought a white gold earring recommended by the piercer, which fell out after just 3 days. When I went back that day to have it reinserted, the same piercer who first recommended the earring admitted the post was "too soft". He mentioned they'd just started carrying this manufacturer's jewelry and had to add an extra bend beyond the standard one to keep it in. Worse, he reinserted the jewelry without cleaning my ear, essentially pushing bacteria into the open wound. I returned the next day because it felt off, but was dismissed and told it was fine. Four days after that, I was at Urgent Care: pain, swelling, redness spreading across my ear, warm to the touch. The doctor diagnosed me with cellulitis, removed the earring, and prescribed Ciprofloxacin. When I called to ask for a refund, the owner refused to acknowledge any fault. I understand things go wrong sometimes. What matters is how a business responds. Selling jewelry that isn't fit for purpose, skipping sanitation steps, and then dismissing a customer who ended up in urgent care is not okay. GO SOMEWHERE ELSE.

I used to swear by this place. Dustin did my septum years ago and it was great, but he's long gone…read moreand so is whatever made the shop good. Recently I went for a nostril piercing and the vibe was... different. Megan made me feel awkward for asking about placement and told me my nose is shaped weird so it won't look good (not "your anatomy won't support it"). My eyes watered (because that's normal - I looked this up later and it's typical for piercers to let you know it's totally normal), and when I mentioned it, she didn't reassure me or say it was normal. Just stared at me. They also tried to upsell me on jewelry without showing any of the cheaper options. I asked about cheaper options and they said they wouldn't look good. When I was done I was basically pushed out the door. The whole place feels rushed now - very assembly-line. I've since gone to other studios in MA and realized it doesn't have to feel like that. I won't be going back.

Great customer service and care. very clean and good chill vibes. Explains everything thoroughly…read more Definitely the place to go for your tattoo and piercing needs.

From the owner: Hey I’m oh the piercer Down at The Hidden Gem Ri. I offer body piercings and tattoos we are open…read more24hours by appointment check out some of my work on instagram @ohthepiercer_

Got a helix piercing last week, Lindsey was amazing. Quick, pretty much painless, and my piercing…read morehad been healing so well. I've barely had any scabbing or inflammation and that normally takes a month to go away for me. I'm a nurse, so I know how to heal a wound but still have had many issues in the past. This is by far the best experience I've had, definitely will be coming back to her.

Is easy to find, lovely staff, worked really well with what I wanted for a tattoo. Piercings are…read morereally greatly priced, and the woman was very knowledgeable and friendly.

Such a comfortable and enjoyable experience! I took my…read moredaughter here for a piercing and the owner GG was an amazing host! Very knowledgeable and informative! We are very satisfied and I would definitely recommend coming here!

I went to have a poorly healed daith piercing fixed. Gina removed the old hoop, cleaned up…read moreeverything and put in a smalller curved barbell. It feels great! Gina explained how to care for it going forward, gave me all kinds of info and background on the process, and recommended she check it in 3-4 weeks. Extremely professional, knowledgeable and experienced in all types of piercing. I highly recommend!

Visions has always been THE place to go since as long as I can remember. Just recently got my first…read moretattoo and piercing and was pleasantly surprised how smooth and painless everything was. Please take my advice and go here, please.

Canman was super professional and does incredible work. I'll be getting all tattoos done here in…read morethe future.

I've consistently gotten work done here from Luis, and other artists that have worked here in the…read morepast. Staff is extremely helpful and welcoming. I couldn't recommend a place more !

My girlfriend and I recently got tattooed here and we had an amazing experience. This was her first…read moreone and Dave was awesome from the consult through the finished piece. The shop has such a cool vibe and the staff is so nice. We both will be going back.

My friends daughter (7) scheduled to get her ears pierced so I decided to join her. Dealers choice!…read moreI ended up with a conch piercing and I love it. My friend and I had three kids with us and the staff was extremely friendly. They even let the little ones not getting anything done take part in picking out tattoos from a gum ball machine. Kevin was so kind to my little friend while getting her ears done and even helped calm her down so she would finish the second earlobe. They are sterile, don't use guns, and took the time to explain after care both in person and with a pamphlet. I would recommend anyone looking to get a piercing done go here!

I've been tattooed and pierced by Kevin for years. For him to open his own shop finally with his…read moreson is a blessing. They both can take care of your piercing and tattoo needs. The shop is well laid out, and the rooms are roomy. They don't rush you. They take the time to listen to what you want and make suggestions to help the process. They make everything easy as possible. New tattoos, cover-ups, refresh, and all your piercings needs top notch.

Got my ears pierced here back in June. Cost around $55 and the person doing the piercing was very…read morefriendly! This was my first ever piercing, and they assured me it be fine! Everything was done safely, a quick two seconds and it was in. They told me how to care for the piercing afterwards. Haven't had any issues with the studs. Definitely recommend them, but if they're busy be prepared to wait a bit.

Piercing Pagoda is my saving grace when it comes to ear piercings. I got pierced at this location…read moreyesterday afternoon and it was the most sanitary, quick, and painless piercing I've ever had. If you're trying to decide between Piercing Pagoda and Claire's, definitely read this review. I've finally learned to never get your ears pierced at Claire's. In my 20 years of life, I've been pierced at Claire's a whopping 7 times. 5 of the 7 caused me extreme pain (either because the piercing experience wasn't done correctly/gently or because within a few hours/days the pain became worse due to a lack of sterilization). And 4 out of those 7 piercings got infected and I was able to save only 1 of the 4 in the end. Piercing Pagoda, however, is absolutely fabulous. The employees are kind, relatable, and professional. Their equipment is always sterilized, and although they still use guns, they are actual high quality piercing guns and not the cheap little tiny ones anyone can buy at Sally's. The piercing process is quick and literally painless. I was shocked when the piercing process didn't hurt at all, and I only experienced minor aches and awkward twitches for the remainder of the day and through the night. I was even able to sleep on that ear (by accident/habit) without any discomfort. This is a massive improvement from when I got my cartilage pierced at Claire's. Within an HOUR of getting my cartilage pierced at Claire's, my ear was in extreme pain, throbbing, and gave me a severe headache. Over time, the piercing quickly became so unbearably painful that it had a heartbeat of it's own, it turned bright red/purple, and my family and I literally spent a good 5 minutes trying to find a way to get it out of my ear (it was latched onto my ear and was unnaturally difficult to get off. Something definitely wasn't right about that process at all). That happened when I was 13 years old. The fact that I can still clearly remember that pain is unsettling in itself. When I got my 2nd and 3rd holes done on my earlobes at Claire's last year, I figured that they would've vastly improved since the last time I had been there (cause, you know, 6 years is a long time). I was wrong. The lady pierced the piercings wayyyy too close together to the point where the backs would rub against each other, irritating the piercing. On top of that, the piercings are completely uneven, and my 3rd hole in my left ear is half on my lobe and half on my cartilage. I also remember one of the guns getting stuck momentarily during the piercing process...and although it didn't really phase me at the time, I later noticed that it tore the piercing hole a little bit, which later caused a lot of problems (the earring was so small and the piercing hole had been torn just big enough that at one point while I was sleeping, the earring actually got lodged INSIDE of my ear and I had to push it out. It was painful, to say the least, and fortunately this was the only infected piercing that I was able to save). Their cheap quality of jewelry also doesn't do the piercing and healing process any justice, either. So long story short, skip Claire's and head over to Piercing Pagoda instead. It might be a little bit more expensive...but it's so worth it.

I used to visit the Piercing Emporium for years it was always my go-to spot. It had been about six…read moreyears since my last visit, and I don't know what's happened since then, but wow... this place has gone downhill. I stopped in recently to ask a few questions about setting up an appointment, and I've never experienced customer service that bad in my life. Whoever they have working the front was unbelievably rude and unprofessional. I honestly couldn't even tell if it was a man or woman, but whoever that person is, they're ruining what used to be a solid, reputable shop. I won't be returning ever.

The staff were professional, and approachable. Mark was gentle, warm, and very personable. He…read moreexplained everything he was doing and then talked me through as he was piercing. I was very impressed with the sterile environment. Piercing Emporium is classy, welcoming, and clean. I could not recommend them more.

Had my first tattoo done here yesterday. Very talented and courteous female tattoo artist did a…read morerose with my favorite saying on the stem. Big shoutout to Payton for a wonderful experience. I'll definitely be back.

Absolutely love my new tattoo. Tomcat was amazing throughout the entire process from our phone call…read moredescribing what I wanted, to placement, to color choice, temperature in the studio and her all around personality. Knocked it out of the park! This chickadee is a memorial piece for my grandmother and you can't honestly say that isn't the cutest and fattest little chickadee. Beyond pleased with Tomcat and will definitely be back for more #watercolor #tattooart #tomcatcreations #loveit As far as Covid, I haven't seen so many different varieties of hand sanitizer to choose from and the bottles were all placed in plain sight. Signs requesting you use them and wash tour hands. All staff members were wearing masks, appointments were necessary and no guests were allowed. Felt extremely safe and everything was super clean.