Unfortunately this was a no-show from this vendor. Therefore, I cannot write about any kind of…read moreexperience. It is unfortunate that a professional will not return calls or text messages. They wasted my time and my clients time. In a referral business they unfortunately do not have mine.

I had a minor mold problem (about 1'x1' area in my basement). I reached out to Marvin to get a…read morequote and we discussed my options. Rather than trying to talk me into them coming out and charging their minimum for mold removal, he walked me through what I need to do to safely remove the mold myself including procedures and products to use. This indicates to me that the customer is more important than turning a profit. While I can't comment on their work, I think this speaks volumes to the type of business they are.

I am so happy with the great service David & his crew provided! from the beginning of when I first…read morecalled I really appreciated the quick reply. They did a wonderful job and I really appreciated David's communication thru the whole process. I am grateful for the hard work they provided along with the friendliness of everyone that worked in my crawl space. Thank you David and crew! Definitely will recommend you guys to everyone! you guys were all Awesome!

I had issues in my basement resulting from water leaking in. AdvantaClean was very responsive and…read morecustomer-focused. I reported the issue on a Monday evening. Kevin came out to assess the situation on Wednesday and was very helpful in educating me on the damage, ramifications, etc. He was very thorough and answered all my questions professionally and to my satisfaction. The actual mitigation was completed by Saturday. Throughout the week, Kevin and AdvantaClean were very responsive to my calls.

I was charged over $1600. for an asbestos test that I did not order. They claimed that I approved…read morethe testing in the contract that I signed. Per the contract that I signed, it states that I authorized them to "perform repairs as indicated on their estimate due to my loss of 6/7/25". That amount was $551.71 which was paid in full. They have sent the asbestos bill to a collection agency because I refused to pay because I did not order the test. I requested proof that I ordered the test and I have yet to see that proof. They stated they will put a lien on my property that would include interest and fees. I will file a claim with small claims court to rectify this situation. I am 82, live on social security and will fight this charge. If they have done this to me, how many other victims have they taken advantage of, especially during a time of personal crisis? To be continued.

These guys only want to work with insurance companies so they can rack up what will be covered. My…read moremom had a toilet from the first floor leak into her finished basement. It had been installed by Home Depot's contractor, so HD is going to reimburse my mom for whatever needs to be repaired. A Service Master guy came out to her place and told her all of the great things they would get Home Depot to pay for. My mom just needs the damage repaired. They came out 10 days ago and still haven't even sent the quote to her. They must have realized they don't want the small job that they can't rip off the homeowners insurance with. Save yourself the trouble if you're paying out of pocket, because that's not the type of business they're after.

Zero Stars... After a major rain storm in the area, we woke…read moreup to our basement flooded. We called ServPro and they said they would be right out. It took several hours but one employee showed up late that evening. He explained that he could have a crew come out over night to start the cleanup. To keep from being charged "off hour" fees, I told him to hold off until the morning and he said they would be out at 8am. We asked for an estimate of how much the cleanup would cost. He stated it would be between $2000-$5000. I asked if he could be more precise. He said it was hard to say, but he estimated that it would be closer to the $2000 level. Workers didn't show up until around 5pm the next 2 days even after giving an 8am estimated start time. We asked 2 or 3 more times for an estimate on the cost. Each time, they repeated the $2000-$5000 range, but closer to the $2000. We called, and the office workers explained that the crew chief would be better to estimate it. After the 2 days of cleanup, they left their machines for a few more days and stopped by once a day to check their meters. I asked for the total bill and they still didn't know. I called 2 or 3 more times and was told they were still "working on" the bill. After 2 weeks, we received a bill of over $12,000. The bill and 330 pages of supporting documents arrived in an email. It took them more time to create the bill than they spent working in my house. How can that be?!?! How can they be that far off in their estimate? When I called and spoke to the management, they said I should have asked for an estimate first. We did. He said we shouldn't have asked the workers for an estimate. How were we to know that? If you send an employee out to my house, he is your representative. Unless he says otherwise, he is authorized to give estimates. ServPro manager says they won't change the bill.

JJ,Nathaniel, Joeivys and Chavaris provided excellent service for animal damage on our home in…read moreRockville

This company doesn't communicate very well. They torn my kitchen cabinets out without consulting…read moreme. They cost me 2 times what insurance was going to pay. So they cost me alot of more money. I would never use them an again And would not recommend them for anything to do restoration.

Bradley Hanneman, the manager was out within minutes. Reassured me in the category 5 flood that he…read morewas going to fix everything for me. Within days he had everything, removed, power washed, safe and dry. They even helped with the proper words for insurance would help us get the most payout. I appreciate his and his company's fine work. Choose the best to help fix the mess.

1. Made service appointment with Roto-Rooter for same day service on a Saturday…read more 2. Technician showed up within 2 hours of making the appointment 3. He was friendly and knowledgeable with decades of experience 4. He was able to explain thoroughly about the problem and how he was fixing it throughout the service call 5. He was courteous and respectful After messing with Anthony Plumbing for 3 days of missed service calls and a technician who didn't seem to know what he was doing and didn't have all the proper equipment, it was a huge relief to do business with a much more reliable company like Roto-Rooter. Worth every penny!! Thank you very much, Keith! We will call you for all future plumbing (and other) service needs.

called in at 7pm, the toilet was repaired by 9 pm. Favio was extremely polite, respectful of the…read morehouse, considerate to make sure all pets were secured. He was also great at communicating the issue and providing a way to follow up, he tested to make sure the toilet was working and left the area clean. Would call again if I need future plumbing help. Also their customer support line was extremely quick, polite, and focused on trying to make my day easier, very kind, I think the agent was named Amelia? very kind

Ben Fetzer provided quality mold remediation. He was very professional pleasant. I would recommend…read morehis company, Fresh Start.

From the owner: FreshStart is a restoration company that provide water damage restoration, mold removal & mold…read moretesting services throughout the Kansas City metro area. We are a locally owned and operated with an emphasis on customer satisfaction. We have been in business since 2008 and have certifications from the IICRC & NORMI.