If you are one of those unfortunate people out there who happen to own a home and can't call a…read morelandlord to fix your troubles, you tend to rely on certain groups of people to help you out when daily living in your home goes south. Take for instance, a 3-year-old in a 2nd floor bathroom with plenty of toilet paper and a toilet that will not stop running. The power of water is an awesome sight to behold, but when it comes dripping and pouring through your 1st floor ceiling, your shock and awe tends to belong more to the panic variety than wonder and amazement. For those of you who have not had this life experience, I offer these sage bits of experiential wisdom: 1) don't panic, 2) shut off the water, 3) get towels and mops, 4) call a plumber, 5) pray (can't hurt), and 6) call Power Dry. My family was the victim of just such an incident this past week, and needless to say you do feel rather helpless and worried when you see an upstairs bathroom turn into a sequel of "A River Runs Through It". Sooner rather than later, you are going to want to call professionals who can get to scene and help alleviate the moisture problem, for fear of mold setting in. That's where Power Dry comes in. We were fortunate enough to be home when this happened, so the damage was contained fairly readily. Our insurance agent (State Farm) recommended Power Dry, as they were a preferred provider for these types of situations. Although our guys were way over in Missouri on another case at the time we called, they got to our house as quick as possible and were able to start hooking up industrial blowers and dehumidifiers relatively quickly. The whole process probably took just under an hour. They were very methodical and certainly gave the impression that they had seen these situations many times before and knew what to do. The sound of several blowers and dehumidifers can be rather disturbing ... sort of like living on the tarmack at KCI. But you do what you have to do. After 48 hours, they were able to come back and take most of the equipment out, and another 48 hours later we were cleared to have all of the remaining equipment removed. The guys who provided service to us were friendly, knowledgable, and even dealt well with our excited 3-year-old daughter. I don't recommend going out of your way to try and find an excuse to get the Power Dry folks over to your domicile anytime in the foreseeable future, but if you need them, they are a great bunch of guys and ladies to have on your side in a tough situtation. A+++

- My sump pump failed, flooding my basement. I contacted PowerDry for water mitigation, and on July…read more28, a representative named PJ visited, inspected the damage, and provided me a written bid of $7,712 to $11,079. PJ made several assurances: that the final invoice would likely fall at the lower or middle range of the bid based on his evaluation, that they would work with my insurance company (Traveler's, which has a $10,000 limit for sump pump claims), and that they would do their best to ensure I would not pay out of pocket for mitigation and restoration. Relying on these statements, I proceeded with PowerDry. - After the work was completed, I was shocked to receive an invoice for $13,056--well above the signed bid maximum of $11,079. When I asked for clarification on why the costs were nearly double the lower range initially promised, they could not provide a clear explanation. They admitted there were no unforeseen complications or delays but simply repeated that the charges were "industry standard." This directly contradicted PJ's assurances and the written bid, creating a strong impression of misleading and opportunistic practices during an emergency. -Additionally, during removal of the basement trim, PowerDry caused damage to my drywall that was unrelated to the water damage. When I requested they repair or take responsibility for the damage, they refused, claiming they were not liable. -I feel misled and exploited at a vulnerable time. PowerDry used reassuring promises to secure my business, only to inflate costs beyond the bid and refuse accountability for damages they caused. Their conduct feels like bait-and-switch tactics, prioritizing profit over honesty and customer trust. I am seeking accountability for their misleading practices, overbilling attempts, and property damage.

Ben was very responsive,his partner Andy was at our house just a few days after I reached out to…read morethem. Andy was great, we showed him the issue, and explained what we were needing,He provided detailed information on what he would do to resolve the issue. The price was great, and the scheduling was quick. We will be recommending Ben and Andy to our friends and family.

They were super responsive and helpful. They were kind and got everything to me really fast. It…read morefelt like they treated my home and my budget like their own and I am so grateful for their help. I highly recommend!

Ten stars!! C&C saved a rug I thought my dog had ruined as well as my stair case and some carpet…read more Super reasonably priced, amazing communication, professional, quick, and so effective. Can't recommend enough. I will be using them again in the future.

Just had our basement floor installed by C&C. We couldn't be happier. We have family coming to…read morevisit and had a limited amount of time to get it done. They did a great job and were even able to get it done earlier than expected. Very professional and polite. Would highly recommend.

This is a follow up review to one I posted on here a few weeks back. I had water damage to our…read morenewly renovated basement. My experience with ServPro (at that time) was not a good one. I was given a hefty bill for service that I felt I did not receive and I left a very unpleasant review out here. Fast forward several weeks later and I received a call from the owner, Joe Lillian. He apologized and we had a long discussion about how my experience. He was very polite and very understanding and we worked out the situation and he is mailing me a discount for the services I felt I did not receive. He really went out of his way to make this situation right, and he did. I feel a lot better about ServPro now and I hope I do not ever have to reach out for help again, but if I do, Joe Lillian will get my first phone call! Thanks for caring Joe!

Excellent job on such short notice. Joe really helped us out and we're glad we used Servpro!read more

Haren Laughlin Restoration saved our basement! With a result of the past three big rains, our…read morebasement was a disaster. They took over and made it effortless for us, all while being very kind, efficient and really good at what they do! William was very knowledgeable about our basement situation and what needed to happen and how to prevent it from happening again in the future. Haren Laughlin Restoration did an above and beyond job! Very pleased!

From the owner: Property Damage Restoration Experts Commercial | Fire |…read moreWater | Storm HL Restoration professionals are available 24/7 to clean up and repair damage to residential and commercial property. With a wide range of services, our team has the know-how and expertise to get the job done right. We're committed to absolute professionalism in everything we do, and take great pride in leaving our customers' completely satisfied with our work. We partner with all major insurance carries for ease in the claims and recovery process for our clients.

We needed our carpets cleaned and used Service Master based on positive Yelp reviews…read more I contacted Joe and he got us scheduled quickly and showed up promptly at the appointment time. He did a great job cleaning out carpets. I wished I would have taken a before picture but I do have one of the finished product

We are pretty disappointed with our experience with Service Master. We had a pipe break back in…read moreOctober and they were assigned to us by our insurance. From the beginning the communication has been horrendous and the follow-through on their promises even worse. We had to hand-hold them at every turn to make sure they did all that they quoted us. We have been told they were going to come pick up the trash multiple times in the last month and the trash is still sitting in our driveway. Overall poor experience, however, the work got done and the house is back in working condition and looks nice.

This your whole team did an excellent job for me for the water remediation in my basement/laundry…read moreroom. I forgot to write the install teams names but they were great; fast, efficient and friendly. Linda was friendly as was her replacement on Wednesday( I'm terrible at remembering names) when checking the moisture levels daily. Jess and Ben were very professional, thorough and friendly during the equipment pick up. Thank you for all your help. If I ever have an extreme problem again I will definitely give you ( Roto Rooter) a call. Have a great weekend!

Called because our toilet flapper needed adjustments to flush correctly. While they were here they…read moretried to upsell me the entire time. The guy cleared a sink to be nice and busted a hole in the plumbing. He then left to go buy parts. When he came back it took him over 2 hours to repair the damaged pipes. He then got to the toilet which was the original problem. Decided it couldnt be fixed with the parts he had. So we have a toilet not fixed. The total invoiced was 525.