I had services at the spa yesterday and the ladies were only very nice, but I've got one best…read moremassages and facials I've ever had. And if someone who gets a lot of these, that's a big statement. I got a 90 minute deep tissue massage, deep cleansing facial, and a manicure for $50 LESS than an hour massage at my hotel ($195 total). A must try location!

I had a good experience at this spa. The facility was very clean, and the staff was friendly and…read morewelcoming from start to finish. The massag therapist used the exact amount of pressure I requested and checked to make sure I was comfortable throughout the session. My mom's pedicure was also very thorough. Unlike many places in the U.S., none off the tools used were motorized. Everything, including the gel polish removal, was done completely by hand, which made the experience feel much more careful and detailed. The prices were also reasonable for the quality of service.

Carla gave me the best massage I've ever had IN MY LIFE! Go see her at Bamboo if you want an out of…read morethis world massage.

Highly recommend! They have a wide variety of massages…read more Antonio was through with the deep tissue massage applying adequate pressure. Definitely will be coming back

I came in for a simple haircut while in the resort. The staff were all accommodating and inviting…read more The spa was so relaxing and welcoming, even for a guy there for a hair cut. I regretted not taking advantage of the other services. They offer several massage and facial services as well as oils and aromas for purchase. I will give more options a try on the next visit.

We were staying at Hyatt Ziva Cancun for our wedding and the spa is part of our wedding package…read more This was my very first time at a spa and this place really set the bar high. From the time you walk in, your person stays with you to the end and see through your spa experience. We had Abraham as our guide and were there for hydrotherapy, which I have never done. We first were directed to some of the most luxurious locker rooms I've seen and change out into their provided bathrobes and slippers. We then walked down this beautiful walkway into the hydrotherapy area. We began our experience with the sauna, which included cucumbers on eyes with a cooling rag on your head. Then came a shower. They give you 4 options, all are private showers with closing doors. I chose the one with the cold water bucket (it's literally a bucket that you stand under and pull a chain). Then came the steam room for a little over 5 minutes, followed y the cold plunge! After that freezing experience comes the massage pool, where you sit in warm water and have water jets massage you lower back. Finally came the big pool. The pool itself is pretty huge in size and has a waterfall spout you can stand under, water jets massage platforms in the pool, and water jets for your lower bag. My personal favorite was the two spouts that are shooting out water at a higher pressure as this really helped massage my neck, shoulders, and chest. Overall, I give this experience a 11/10. I definitely recommend the hydrotherapy spa experience if you're staying in Hyatt Ziva Cancun.

Wow, this is one of the most elegant spas I've been to! Talk about relaxation! Everything here…read morescreams relaxation, from the ambiance to the customer service to the lavender towel aroma. They have cold and hot jacuzzis, sauna, mist room, nice showers, lounge rooms, relaxation rooms, fish pedicures, bridal suite, massages, pedicure chairs and hair styling areas, waxing, etc! Whatever you could possibly want they can do it- at a pretty penny of course, but hey this is a resort so it's expected. My husband and I received couples massage which was one of the best massages I've ever had! We did the 80 minute massage and enjoyed every single minute of it. Our masseuses were kind and open to feedback on pressure. They had an add on of champagne oil which smelled amazing- hoping to try that next time! I will highly recommend this spa to everyone staying at this resort- even if not staying at this resort it's worth it to come over for the spa. The customer service is on another level- they are constantly offering drinks and asking if you need anything- We felt super relaxed. They even offer you a routine if you want- which is the order of how to use each of the amenities and for about how long you should stay in each one. I enjoyed their order very much and I can't wait to come back!!

Cool spa here at the resort but a lot of services are not offered due to covid restrictions…read more The group that I was with had Spa access and we happened to be the only ones in the spa so t was cool. Staff is very nice, chill, and doesn't get on you on time unless they have other appointments show up. Venue is very modern, clean, relaxing and just overall beautiful. Overall great experience just wish other services hadn't closed down.

Based on another review here where someone was able to book this spa while staying at another hotel…read more- I reached out to the resort today to see if I could book a couples massage here even though we're staying at another resort. The concierge wrote me back saying no, it's exclusively for hotel guests. That's a bit absurd as you'd think they would want people to experience and book the resort in the future based on a memorable experience. I guess they are too exclusive for our business. Too bad.

My boyfriend and I came across this spa spontaneously while running errands. The prices seemed…read morereasonable, and after checking the reviews, there was only one concerning review from a couple of years ago, so we decided to try it. We both booked deep tissue massages. At first, my masseuse seemed like she knew what she was doing, but things became uncomfortable once she asked me to flip onto my back. She lifted the sheet so high that I could see her face, which completely defeated the purpose of being covered. After that, there was little to no actual massage done on the front of my body. At one point, she stretched my legs in a way that exposed my private areas, and later she lowered the sheet too far and briefly exposed my breasts. For a large portion of the session, she mainly rubbed oil on my body without any real technique or pressure. There was a serious lack of professionalism throughout the experience. While there is often a misconception that Americans have endless money, we still work hard for what we earn and should be able to enjoy the fruits of our labor without feeling uncomfortable or taken advantage of. A massage should feel safe and respectful, and this did not. I would not recommend this place unless you are prepared to feel exposed and disappointed.

Ahhhh. Take me back to this place. My sister and I came here during our vacation to be pampered- we…read moreare so glad we came here. This is a one stop shop for you spa needs. Massage was fantastic and relaxing-- then the mani and pedi where amazing. The polish stayed on for very long with no chip. I will definitely come back here next time I'm back in Cancun.

Minerva was INCREDIBLE!! Got the revitalize package (80 min massage, 50 min wrap and 50 min facial)…read moreand I couldn't have asked for a better masseuse. She customized each experience for my needs and explained everything thoroughly through the process. Definitely request her! Bridgette and Luis also worked on my family and they were wonderful as well - nothing but rave reviews for Miiluma Spa!

I went allllll the way to Cancun for this and it was well worth it! I had my bachelorette party…read morecome to lay out on the beach and get massages. It was easy to book and the services were great. We had a group of five and we each got a 50 minute Swedish message. They only have four beds outside on the beachfront so one girl had to do it inside. I can't tell you how amazing it was to have a massage while listening to the waves! I could have stayed there all day! It was super relaxing! We are already trying to plan a trip back for next year!

The spa at JW was incredible! The first day I started with a facial with Juan Carlos also with a…read moreneck massage...he was wonderful! Also, I had a chocolate detox scrub the next day with Juan and what an incredible experience! Felt very pampered and had no muscle aches. Thanks so much Juan! Kim Sanders

You must. And I mean you must seek out Juan Carlos from the spa. Last December I was at the JW…read moresitting at the pool with the absolute worst neck kink (Thanks to Spirit Airlines) and had been suffering for a few day's. I was approached by Juan Carlos for a free neck massages at the pool, so I took him up on it. He seriously worked it right out. I could have kissed him. So forward to October 2019 I see Juan Carlos around the pool with his massage chair giving free 10 minute massage. So I got the 10 minute massage and just melted. So I made an appointment for 4 p.m. that day for a full body massage overlooking the sea. Hands down best massage ever. He is firm yet gentle. Thoroughly worked me into heaven. When he was done I told him "why didn't I do this the first day I got here" He said majority of his clients say that. I will seek him out the moment I get to Cancun. The spa it's self in the hotel is stunning. Being on the club level you have total access to it as well as an indoor pool. Do yourself a huge favor and stay at JW Marriott while in Cancun. You won't regret it.

As far as the prices, they are American prices. The massages are well worth the price. I had a…read moretotal of three massages and they were incredible. Ask for Cleo. I highly recommend getting a massage on the beach. The steam room and sauna you can take in before or after your service. The spa attendants are very prompt and helpful. I would not recommend a facial, there is a substantial amount of fragrance in the products, and there is no steam or extractions. It's not a natural type of fragrance you might find in Aesop or Aveda products. It smells more like candy. My rosacea came back with vengeance afterward. I got a pedicure, it was okay. Not worth $70. The massage therapists do all the treatments, massage, facial, and pedicure. This is not something I'm used to, especially for a spa environment. I prefer to see someone that has a speciality and mastered that specialty. There was a a lot of confidence with the massages but I could tell the different therapists I had were not "confident" in doing the other services.

Sylvia was my massage therapist & she was so lovely. Maddy & I did the heavenly package: massage,…read morebody scrub and facial. The spa is small but beautiful. We had a great time. See my video

The Cenote Spa a was a really nice experience. The design is inspired by a cenote, with natural…read morelight and water features, and it creates a calm atmosphere as soon as you walk in. The service was very good, the staff were professional, friendly, and explained everything clearly. I booked a treatment and it was done with care, which made it easy to relax. Afterward, I spent time enjoying the pools and sauna. The whole space was clean, well kept, and not too crowded. Overall, the Cenote Spa has good service, a beautiful design, and a quiet atmosphere that makes it worth visiting in Playa del Carmen.

I had an amazing massage here. The facility and the rooms are so zen. They also have really good…read moreamenities - hot/cold plunge, sauna, steam room, cenote pool, lap pool, and lots of different spots to relax.