I had a great experience working with Deana selecting new flooring for my house. She provided…read moreexcellent selections balancing budget and style and after the install, the product looked great in the house. Excellent customer service and followed up to make sure everything went well. It is also great to support local businesses. I totally recommend Deana and Carpet One.

I really wish there is a way to make separate ratings for the business' sales people and their…read moreinstallers, because they are like night and day. The sales people would have earned 5-stars, but since the installers are part of their business, I have no hesitation rating it 1-star. I was deployed to the Middle East in support or Operations Iraqi Freedom and Operation Enduring Freedom, when my wife went to Carpet One to have our house renovated with new carpets and install tile and hardwood flooring as a surprise for me when I returned. She told me the sales folks were really friendly and knowledgeable, and they were patient with her until she had finally made her decisions. My wife was thoroughly pleased with them and felt confident she was going to have first-rate installers install everything professionally. Oh, how wrong she was to assume that. As I said before, I was deployed at the time, so I wasn't around to oversee and quality check the installers' work, and I think they thought they could pull one over on my wife and do a half-ass job. At first, my wife thought after all the installation was complete that they did a really good job. But after some time passed, and the excitement of having new carpet/tile/hardwood flooring installed in our entire house passed by, she began to see some flaws. But she didn't see problems that were that big of a deal. When I finally returned from my deployment and settled back into routine life, I began to notice some serious issues that even I - at the time, completely ignorant of all types of flooring installation - knew were unprofessional, sloppy and lazy work. Here are just some of the problems I found (I'm sure there are quite a few I'm forgetting): With having new hardwood floors, the installers had to put in quarter round moulding at the baseboards. The problem with that was they didn't cut them to correct sizes, and didn't even use "returns" where it terminated at locations like doorway jambs or middle of the wall. If you aren't sure what moulding returns are, please see the following website: http://www.homedepot.com/c/molding_how_to_cut_crown_molding_with_a_miter_saw_HT_PG_TH. What quarter round they did install, they didn't fill in the nail holes, let alone even caulk or paint it. At our back door we began to see water damage to our hardwood. We had someone come out from the store, but their lame excuse was that we had a leak from our door and it wasn't their fault. They didn't listen to us when we said we didn't have any problem before having hardwood installed. Our kitchen/breakfast room have tile, while the living room has hardwood. The installers used a strip of wood to cover-up the seam between the two mediums, but they didn't sit in flat, nor even cut it to the right size. As for the rooms we had tile installed, I have found numerous places where they didn't cut the tiles correctly, got grout on the baseboards and they didn't seal the tile grout. And it really pisses me off that these idiots didn't remove the baseboards' old caulking prior to installing the tiles and sealing them with grout. Now one can see caulking sticking out from the grout, but if I tried removing it, then I would pull grout out also. All in all, it is the lack of quality these lazy, non-professional charlatans demonstrated to us that has caused me to learn DIY for everything inside and out for our home (plumbing, electrical, flooring, etc), and I now refuse to hire any more "professionals," because I have learned I am the only one who really cares to do the job right in my house! Final words: If you know how to install carpet/tile/hardwood, then I would recommend you stop by and see the sales folks, because they really are nice people. If you need installers, then steer clear of using Carpet One's folks!!!

In late January, when we were deciding on using Destin Elite Tile to replace our old walk-in…read moreshower, we asked if they could finish by April 1st, as we had guests coming. They said they could. From demo to completion took 3 weeks! The workers were on time, polite and careful, as they had to walk through the entire house to get to the shower project. Very happy with the completed job.

They did a mirror wall in my dining room. It is amazing! I love it so much…read more They were wonderful to work with from start to finish. I would tell anyone and everyone you are in good hands with them.

I have never been this ripped off, inconvenienced, and treated so inconsiderately and dishonestly,…read morein my 53 years. I just found out that they charged us DOUBLE for a good deal of tile; because, after having moved on to Seller's Tile for more of the tile I needed, their price told on them. I just ordered more of the very same glass tile from Seller's Tile for HALF of what Tile Temptations charged us. I had moved on because I had the worst experience across the board on a multi-material/space reno order exceeding $20,000.00. They promised delivery dates which were not true. They measured and ordered less than we needed for four areas; resulting in costly and inconvenient delays. They charged us dearly for these fill in materials and delivery charges. They failed to accept responsibility or show the proper responsibility, by paying to rush under ordered fill in orders. They failed to find the marble of a shorted order, and strung us out for two weeks with false info; only to find out that the stuff we got was no longer available because we got a remnant of the wrong color marble, of which there was no more. They double-charged us for this wrong marble; and, after all this refused to refund the pre-charge for fill in un-matched boxes and for over charging for the remnant from the start. At the end of it, we were faced with the reality that we were the victims of what amounted to a litany of lies, manipulation, inconsideration, irresponsibility, and criminal gouging. Go anywhere else!

When my husband and I installed a new bathroom as well as kitchen floor, we could have chosen one…read moreof the "big boxes", but we went with Tile Temptations instead. I'm glad we did. The showroom is amazing, with an excellent selection of high quality products and a wide variety of specialty and unique accents for designer flair. The staff is friendly, knowledgeable, and attentive to details. Their guy measured our space, and then they helped us design our shower stall, and select our tile and kitchen flooring. We were on a budget, and were able to get a better price by selecting products that were in-stock. The installer was skilled and efficient. I couldn't be happier with the results! I highly recommend this company.

The pictures on the website site fail in comparison on what you get. Quotes were confusing and they…read moresubcontracted the job out and had no on site management. The job ended up looking like horrible. Now I had to put in work to bring it up to par. They super fast on billing you.

My Estimate was extremely high two years ago. They did my neighbors driveway and it took them over…read morea month to complete. I did not even consider them this time.

Leslie Davis, Owner is Very dependable. Each time she came…read moreto our home she is dressed up & has a clean appearance. She makes you feel respected and honors your business. The company is organized and professional. Tony the supervisor and all the workers do Great work. They will start early in the morning until the job is done. Our driveway looks Fantastic !!! ***** Stars All The Way ***** Thanks again Leslie !!!

we scheduled an estimate with Lesley. She came out very promptly to look where we needed a driveway…read moretaken out and put back in. She had the estimate to Us quickly & beat the other companies we had come out pricing. We scheduled with Lesley & we are so happy we did. Her crew came out & knocked out job out in 1 day. I highly recommend her company.

Well, not sure why I see 2 reviews ...from the same exact person about ortiz remodeling. When they…read moredid my flooring they were honest, hard working people. The price was more then fair, I understand how much labor goes into work like this. I will definitely be calling them back for more work. Thank you ortiz remodeling! Edit* I am definitely not the ortiz daughter lol. I am 42 years old. I wish I was because then maybe I could learn how to do all this work myself! Lol look Debby I don't know you but you really seem to say alot of negative things about them to get attention or idk maybe trying to get free work. I'm not here to argue with a childish elderly lady. ..but hopefully you realize you are in the wrong. The ortiz's are very sweet people abs they have A TON of people to back their work. You are the only one I have seen say anything negative about them. I really feel for you and I hope you are not the type of lady I am thinking you are...I also hope no one else believes your trash talk. Get a life.

Oversprayed paint on our concrete, brick, roof, roof shingles, and solar panels. Our new gate…read morewon't close after one week, fence is completely coming apart after one week, no show April 24, 2025 to come fix fence, gate, and clean up overspray on concrete, brick, and white dog door in back. Altered invoices AFTER paid in full to include $150 to remove one screw and a corner board from carport while having the ladder nearby, would have gladly paid $25 or $50 but not $150 but Leslie did this. Added another line item of paint $220. They still owe us $1150 for the overpayment which we thought was for fencing but was for the discount they gave us due to the job being around $12,000. Even though they advertise on Yelp, Nextdoor, and HOUZZ and other apps that they are a General Contractor, they are not and in Okaloosa County and the state of Florida they are NOT licensed to do siding and failed to put flashing on our new siding so insurance will not take off the "red flag" until it is done correctly. Exterior doors, structural repairs, roofing, new electrical, is not allowed in Okaloosa County. They are a nice couple at first, they want the job and the money but if you tell them something is potentially wrong or even ask questions about your project, they go into defense mode despite the evidence. We even asked Leslie if a permit was required for the fence she said no and that is correct, but a permit is required for the siding they put in and they did not pull the permit. Mr Ortiz cut a pipe in the back by the back master bedroom and bathroom and it flooded the next day for nearly one full week. We did not blame them only asked if they knew where the water might be coming from inside since the pipe in the middle of the house was disturbed. The overspray on our roof shingles and solars panels is something TIMMERMAN ROOFING, who came out to inspect, has never seen in their many years of business. A total disregard for protecting our roof and we had no idea until our neighbors brought it to our attention. Leslie refused us 3x to come clean up the overspray; they charged us for pressure washing $200 and as you can see in the photos they never did the tops of them, they are still filthy but the guys who did it before just used a ladder but Leslie charged us anyway. And they DO NOT GUARANTEE THEIR WORK/labor AS ADVERTISED and are NOT GENERAL CONTRACTORS as shown in their company photos and titled Advertisements. We do not recommend using them at all.

Austin Bowen, the GM, came to see the project, kitchen and office floor. He was professional and…read morefriendly. I had a bad experience with a previous person from another company and perhaps was a bit dubious but he reassured me that I would be happy with the job. He was right. I was impressed that he stayed in touch. Other companies do a great job selling but then abandon you leaving you to work out things with the crew. He kept in contact and came to the job site to check on things. The crew was respectful and professional, Rafael, Felipe and Jorge great guys. Yes, I recommend this place.

From ordering to installation, Carpet One was phenomenal. Chris answered all questions, kept in…read morecontact during the installation, and checked on the floors during the process. The floors turned out spectacular. They also had the best price in the area.

Marc did an amazing job on all the repairs/renovations needed for our condo. He was professional…read moreand made sure we understood the scope of work and cost before moving forward with the projects. The end result was well above our expectations. I would recommend Marc to anyone looking for a great handyman in 30A!