I have been a tenant of Renshaw for over a year and a half. When I moved into my home, it was filthy. There were cobwebs, mice and rat feces, dead roaches and other insects, filthy walls that needed repaiting (isn't that a health department requirement for any new tenant/rental?) and floors that had not been swept. The oven was dirty and all the counter tops were dirty. The toilet seat lid was broken. All of these things had been covered in the showing beforehand when I gave them my deposit check yet none of it had been attended to by the time I moved in over a week later. Just after I moved in, the kitchen sinks started backing up. I reported it immediately to no reply. I kept calling and calling and finally they sent someone out. He reported he saw no problem. It came to the point where I had to video with my iPhone to prove to them that the sinks would not drain, and in fact would back up when I ran the dishwasher. Their repairmen continued to report no problem until finally, SIX MONTHS LATER, the plumber they sent was determined to find the problem. He cut a hole in the cabinet underneath the sink, in effort to reach the pipes, and found nothing. He cut another hole in the adjoining cabinet wall and found nothing in the pipes there. He finally found the blockage in a pipe under the house, in the crawlspace. It was a rock, composed of I don't know what, that was about the size of a kiwi. It had completely blocked the pipe and clearly had been there for some time. I still have the section of pipe with the blockage that he cut out to replace/repair. Of course, Renshaw said they would send someone to cover the holes that were cut under the cabinet. That finally happened one year later, after the home owner became involved. So in the meantime, my pots and pans and the area under my sink was fully exposed to the crawlspace under the house. It's no wonder I still find mouse feces in my kitchen. I have most recently called about the front door deadbolt not working. I've received no return call. And I was never provided a key to the iron security door on the front of the house. Not long ago, the drainage line from the washer began to back up. When I finally got the repairmen out, they reported that I didn't know how to load a wash machine and that it must be overflowing from the top. I've been washing laundry for over 25 years. I think I know what I'm doing by now. So again, I had to video the leak as it was happening. The home owner ended up sending someone to snake the line and there's been no problem since. Renshaw, clearly, did nothing other than avoid the issue long enough that the floors beneath the washer now have rot and water damage. They do not return phone calls nor show an ounce of proper business practice towards their tenants. They are one of the worst leasing companies I have ever come across in my 28 years of leasing homes and apartments. read more

I absolutely recommend Renshaw Properties' rental services! I have rented a single family home through them for the past 3 years. Their maintenance services are better than I could have ever imagined. Service providers contact me same day, or the next day if my request is entered in the evening, and in most cases schedule same day service. The service providers have been exceptionally polite and best of all, they only require one service visit to get it right! If the day comes when I decide to move again, I will definitely look to Renshaw to help me find one of their properties to move into. read more

I am a previous renter with this company and attributed my bad experience to a case of bad luck. They were never timely in returning phone calls and/or completing repairs and made you feel that it was your responsibility to complete your own repairs. It wasn't until my good friend whom has recently moved into the same property I once lived, began to experience the same treatment that I received, that I found it completely necessary to speak in regards to their unprofessionalism. DO NOT RENT and/or SEEK PROPERTY MANAGEMENT SERVICES FROM THIS COMPANY! read more

I would like to say great things about this management company. Mr. Bob Renshaw seems to try and do the right things by his customers, but unfortunately, in order to get through him, you usually have to contact someone like Mr. Holt. If I did not have any problems with the property I had rented from them-I think I would have had an overall pleasing experience. First, there was the security system that had not been reset and that we did not activate. Because it ws previously used by the last renter, there was a code needed to turn it off if it activated-which it did every time the power went out. Unfortunately for us, the power went out only in the hours between 3 and 4 am in the morning. Luckily enough, we met up with a neighbor who used to watch the apartment for the last renters, and had a code! Unfortunately again for us, every time we called Renshaw and they said they would fix the issue, they never did. I just happened to catch one of the maintainance guys a month before I moved out and he finally disconnected the security system. Secondly, there was the issue of the weather stripping on the back door. Basically there was about a 0.5 cm difference between the door and the frame. No matter how many times I complained, this was only fixed after we mentioned it to a realtor who was showing the place prior to us leaving. Finally, internet and cable were supposed to be provided to us (as stated on the lease). However; no one knew of how to get these services connected and-no matter how many people I contacted-even at the Home Owner's Association (FOR A PROPERTY I DO NOT OWN), no one could help me. For all of the about issues, both our realtor and Mr. Renshaw were contacted, however; Mr. Renshaw nor our realtor ever corrected the issues until we were about to move out and they wanted to show the property to another customer. Even with all this-only the above two issues were corrected. The only thing that kept me at the property was the fact that I signed a lease and that I loved the location. I would not recommend using this company unless it is a last resort! read more

Fantastic company to deal with! Rehab division is extremely quick on turn arounds and the maintenance department goes above and beyond for the tenants. read more

We are relocating to the greater Memphis area and were not anticipating such an unfortunate experience with a rental management company. After several calls and voicemails were left over a period of two weeks my husband finally received a return call. The agent was short with him and not too helpful to say the least, however, an appointment was arranged to view a property. The appointment was made several days in advance and they even confirmed it the day of only to have the leasing agent never show or call. I just can't believe the trouble we've had and that a company so poorly run could still be in existence. David Massengale was the agent. read more

I have full trust in Renshaw Property. I've spoken to helpful and responsible people. The first impression that made me choose Renshaw Property is Bob Renshaw, himself, personally, coming to talk to you. Renshaw Property has taken care of my property interior and exterior. I am continuing business with Renshaw Property, because I can rely on their word and actions. read more

I lived in a Renshaw Managed house for 2 years (the second only because I had a newborn and moving is hectic anyway). I cannot go into all of the hassle this company was to me and my family. It was a nightmare trying to get my refundable deposit back and I had to use the BBB to get straight answers and get the Owner involved. If you choose to utilize this company....good luck. read more

I highly recommend renting or using Renshaw Property Management for their services. They have gotten a lot better with answering the phones in a timely matter. Maintenance now follows up with us while we need the service and even after to check if everything was handle correctly. Every time I go and pay my rent staff is always friendly and with a big smile. They really take care of the owners homes and enjoy their tenant portal. Easy convenient and awesome. read more

We are out of state owners, Please don't waste your time with these people. Its not worth your time and money, they don't provide proper information that the owner needs to know, miscommunication. WE have to personally make 2 trips to fix things that was job of the property management company, you will never get your rent on time. If there is a negative stars in the rating i prefer that. Find someother good company. read more

I won't go into every single reason this is a bad company to rent from but I will share this. When the pipes became clogged and I was unable to use the only bathroom in my house, it took over two weeks to fix it. They sent out several people and they'd just leave without explanation. Each time I called, not a single person would answer. I had to drive in to the office each time until someone would give me time to explain that I couldn't shower or flush the toilet in the home I was paying them for. They delayed it as long as possible to get the cheapest outcome when they were aware we couldn't even use our own bathroom. But When my Roomate's rent check accidentally got lost in the mail, they called me twice, sent 3 emails and a letter courier to my house in a matter of two hours. If they want their money they're in your face immediately. If you have any problems, they will be conveniently absent. Worst. Company. Ever read more

Worst company to rent from. We had problems with the house when we first moved in and when we called them they never showed up to fix what was broken. Instead they sent the owner several days after we contacted them and when I asked the owner why he came to fix things and not the renting company he said" I told them I'll be responsible for fixing the stuff, because it's more expensive for me if they fix it" and he didn't even bring a handy man or anything he was "fixing" things by himself. Very ridiculous company to rent with no respect or consideration for the tenant whatsoever. When we decided to break our lease they responded right-away because there will be financial obligation on us as tenants; however when we called them for fixes we needed after the move-in inspection they never replied. Very very unprofessional company. I feel sorry for who ever is renting from them. Terrible terrible experience. read more

Actually ZERO stars. They are the absolute worst. The property I moved into was dirty. For instance, I had to pick up a large roach off the hardwood floor with a paper towel. The paper towel was black with filth.The front and back porches were filthy along with all the windows. The refrigerator was barely cool and dripping water all over the inside and out onto the kitchen floor. The porch screen door was broken and the flood lights didn't work and they didn't know how to make them work properly and said so! Don't think Renshaw is going to come and help you because they are not. They do not care about their tenants and their actions prove it. There is NO maintenance of all the trees surrounding the property so there are dead limbs hanging from the trees. A huge limb had fallen on the roof and it took over two weeks for Renshaw to get it cleaned up. There are no repairs with Renshaw. They don't answer the phone. You can't talk to anyone there and if you call asking for repairs enough times because they don't fix anything they threaten to evict you! I overpaid one month and when I asked for the money back I was told "there will be no refund". Renshaw took an invalid deduction of $175.00 from my security deposit for "flea treatment". There were no fleas. It is what it is. read more

This is a very unprofessional and shady company. Do NOT USE!! I wish I had known before I signed with them. They took my $1300 deposit claiming damage to the house that had not been done by me. They forged my signature for the move-in walk through and put a date on there that was a month before I even signed my lease. For the move-out walk through I waited 30 minutes for the guy to get there. When he finally did, he rushed me through the house and said everything looked fine and told me to sign. What I came to find out was that after I signed and left, he added things on the sheet that were damaged and made it look like I had agreed to them by signing. The owners of these properties use the deposit to fix things that need replacing and they blame the tenants for "breaking or damaging" them. When I threatened with my lawyer they countered with a measly $125. They are SHADY, DISHONEST, and untrustworthy. read more

do not rent from this company!!! they do poor quality work and the maintenance is horrible. i just moved in january 31st 2014 and i went a whole week without hot water! the tank was 13 years old and they kept ordering used parts to try and fix it. i contacted the 24 hour maintenance (if thats what you want to call it) ran by jeremy...i didn't hear from him until 3 days later and when i finally did hear from him he was rude and nonchalant...this company used flat paint in the bathrooms and kitchen...and the ceramic tile floors have no grout...the mortar is chipping already...i put in a request for the transition strip to be nailed down because i kept tripping over them and jeremy told me the homeowner did not want to address that issue nor did he want to address the leak from the shower door in the master bath which is a result of incorrect installation...when i told him that was unacceptable he told me the owner was not legally obligated to fix these things and i can have them fixed at my own expense....so unprofessional. ..all they care about is getting rent money every month. ..i hate that i am stuck for a whole year with these ignorant unprofessional people. i sent an email to mr renshaw himself and all he had to say was i apologize and i am monitoring the situation. i thought this was a trustworthy company but i see they are ultimately slumlords read more