I checked with 3-4 rental agencies for a week-long rental car and AVIS had the lowest price. We…read morewere a family of four with luggage, so it was for a larger size "Mercedese" class vehicle. It was right at $1000 USD's which I considered a great deal with unlimited milage. I got a call a few days before the trip with a couple questions and I was given instruction on how to find the rental car at the airport, and was told to go directly to the car, get in and drive to the gate. And that's exactly what we did, bypassing a lot of counters and people waiting to see agents. I cannot tell you how nice that is after a 11-hour flight to NOT have to wait! Our name was on a board with the car slot number, and we went straight to it, loaded, drove to the gate, gave the gentleman our ticket and rental agreement that was in the car, and off we went into the wild land of Italy. The car did have prior damage along one side so I took some pictures. I had purchased the insurance, so I was not concerned. The car was fantastic. DS Automotive Hybrid 4WD, and we needed the 4WD more than we thought. Drop off was even easier. I watched a YouTube video to know what I was getting into, and we drove straight to building A level 2 (which is 3 in the US, Italy starts at 0). An agent was waiting and greeted us. Very nice. It was not at a full tank but I had chosen the option to not have to return it with a full tank. I explained I had not done the damage along the side of the car and he shrugged and said it was not a problem. He spoke English BTW, which we found to be rare actually. He showed me the receipt and it was just a little more than what was agreed to and I signed it and got an email receipt. Maybe it was because of the class of car I rented, I don't know, but we were given VIP treatment in a foreign country which was greatly appreciated and not expected. Thank you AVIS for making our trip great. I put 840km on that car!

We rented a Toyota Aygo for a week from these folks. A solid and very economical little car…read more Service was good from the facility and the prices were good as well. Now on to what you really need before you rent a car in Italy: Jim's tips for driving in Italy or learning through trial by fire: Driving in Italy is like entering a crowded party with random people dancing in the mix...and you are trying to get to the bathroom on the other side of the hall...just jump in and go, do not stop for any reason, keep moving and blend with the cooperative dance that is driving in Italy. Surge forward as opportunities present themselves, yield on occasion to others whose individual dance has more momentum carrying them through your path, break out a complimentary move with other drivers as needed to keep the rhythm of the dance going and press on. Stop signs are rare and strictly for decoration...pay no attention other than veering around cross traffic in harmony with them veering around you. Red lights are also not very common except in major cities...they are generally treated sort of like we treat stop signs. Traffic circles or rotaries are common and the same rules apply - just wade in and adjust to the other traffic as you go. Speed limits are just meaningless numbers on a sign...possibly part of some ancient Italian geographical version of Sudoku. Pay attention to the locals...if all the cars around you slow down...follow suit. This means they know there is a photo radar or Polizia control (known as a tutoring zone) ahead. Slow down with the crowd and admire the snazzy uniforms of the local law enforcement. Lane lines are actually abstract markings on the road surface indicating that some historical site can be found nearby. Every road and every lane is a passing zone except tunnels - tunnel traffic operates in what is know as a "modified American rules zone", behave accordingly. You may find yourself from time to time navigating your car through what will feel like a street fair that is also holding a flea market and mardi gras - in a space about as wide as your master bedroom closet. You will be doing this with oncoming traffic and scooters buzzing around like worker bees scurrying off to get the pollen back to the hive. Take a deep breath, keep moving, watch your mirrors (brushing market stalls and pedestrians is ok, actually knocking them over is not) and when you reach the other side and can pause, take three deep breaths and change your undergarments. Driving in Rome: don't. Use a Taxi - the local Taxi drivers are amazing and Taxi's in Rome are actually cheaper than Uber. If you do decide to press on and drive in Rome...don't. Use a freaking Taxi. Seriously. While I compared driving in Italy to working your way through a crowded party I would describe driving in Rome as navigating a mosh pit full of tweakers handling snakes and juggling chainsaws. Don't do it. If you have a car...leave it a few kilometers away from the city center and take a Taxi. I mean it. Driving in Rome will take 1 year off of your life for every hour you spend doing it. A special note about scooters. They are everywhere and they are not equipped with brakes. Operators simply lean and swerve around other traffic without hesitating or attempting to stop. In Rome they make up about 60% of the vehicles with the other 40% being split between cars and tour buses. If you choose to rent a scooter...I applaud you. Also please add me in your will. By the way the pavers (basalt blocks in many urban areas including Rome) are wicked slippery when wet. Have some kind of navigation system...and paper maps as back-up. Google maps works ok 80% of the time in the countryside and 65% of the time in Rome. The other portion of time is part of your adventure...enjoy. Try not to get dizzy when you look at Google Maps and it is just spinning in circles and changing it's route constantly. As for rental cars...go with the smallest car you can manage. Between the tiny roads and the fact that fuel is more expensive than wine you will be very happy you did. Overall the drivers in Italy are the most skilled and courteous I have ever seen anywhere and after the first day, I loved it.

Every time I come here it's so simple. I like to book in the…read morestates and I make sure I have everything in the booking before flying. I do not change any of the booking. Insurance is mandatory in Italy. If you need full coverage so that you don't have to pay the deductible of $2000 go ahead. I always decline and I drive carefully.

No stars, very bad service. car is not as promised. had to wait in total of 2 hours and 3 different…read morecar

Fast, efficient, and friendly service. Picking up our car was a breeze, and we were easily upgraded…read moreafter we asked if we had other options. Returning the car was confusing because our departure flight was early, and the office was not open. We had to park the car amongst a ton of other companies' cars and throw the keys in a box. Nobody was there to inspect and confirm our return or check for damages. Once drop-off was done, a shuttle took us to the airport entrance. Thankfully and surprisingly, we received an email hours later stating that they got our car, and all was good--a rare thing with car rental! So, it's almost five stars if not for the early morning confusion. I recommend them!

Overall EXCELLENT!!…read more On pickup at FCO - Rome airport to the return 10 days later in FLR - Firenze airport the friendly greetings on both ends were very much appreciated!! Quick efficient service...with smiles. Both men treated me with kindness and not rushed service. And THANKED ME for choosing Locauto! The price was great! The car was perfect for zipping along the hills of Tuscany. It was in great condition and offered excellent fuel economy. I definitely recommend!! (Rental 10.31.23 to 10.31.23)

Rentalplus è stato molto facile da prenotare e prendere la nostra macchina che abbiamo affittato…read moreper tre settimane. Siamo arrivati un po' in anticipo alla nostra prenotazione ma ora che abbiamo parlato con le ragazze della reception che erano molto gentili, abbiamo scelto la nostra macchina e riempito tutti i documenti, si è fatto orario. Abbiamo prenotato tutto online e pagato pochissimo in confronto alle altre ditte di auto noleggio quindi non eravamo sicuri se ci potrebbero essere altre cose aggiunte. Abbiamo preso una Panda per quattro persone, due valigie grandi e 4 piccole. Diciamo che eravamo proprio al limite ma alla fine ci serviva giusto per arrivare alla nostra destinazione e appoggiare le valigie. Al ritorno, eravamo due in meno con due valigie in meno quindi è stato facilissimo e molto conveniente consegnare la nostra panda. Non ci sono stati costi aggiunti o cariche a sorpresa ed è andato tutto molto smooth. La prossima volta assolutamente affitterei con Rentalplus di nuovo, ci siamo trovati benissimo. Pro tip: pagate i 14€ di pulizia per quando consegnate la macchina. Vi toglierà il pensiero e sarà una cosa in meno in cui dovete pensare.

After almost 15 hours in transit we were greeted by a friendly smile, clean smoke free cars parked…read moreonly a few steps away in an indoor garage and a complimentary upgrade. It was off season so 10 days rental at a price you couldn't beat in the United States only to be doubled by taking on the damage and liability insurance waiver costs. But I must say it was worth it we didn't put a Dent in that car or a scratch or a buff but having driven around the South of Italy for 10 days I could tell you we easily could have taken off a mirror or 2 or a bumper. When we returned the car it was very early in the morning before anything was open and they assured us that a security guard would let us in except the car and lock it up so there would be no liability on our behalf. And sure enough at 2:00 in the morning at the airport for returns there was a gentleman who came to the gate almost immediately after we blew the horn let us in showed us where to park and made sure that everything was in good order before letting us into the airport common area. Unlike others who have posted some negative reviews I have yet to receive any tickets or violations but sure enough I was speeding a couple times on the highway so I may get a fine or 2 but that is clearly my fault and not the rental company. Thank you for the upgrade and see you next year.

AVÍOD THIS PLACE AT ALL COST…read more I should have done my homework and read the complaints of this company before I booked. There's a common theme here of being charged for damages that never happened. I prepaid a reservation for a van for the week I was in Italy. First van was given to me all beat up literally major damage on all parts of the vehicle. The AC also didn't work. After 2 days we had to change the vehicle because the heat was so bad. We got another vehicle same make model and color. Fast forward to when I returned the vehicle. No receipt at car return which should have be a sign something of wrong. I took my flight home only to land and see I have a pending charge of over $2000 USD ! Still not receipt sent to my email. I had to hunt the the receipt and saw o was charged a MISC CHARGE for $1770 Euros. That's it not explanation to what MISD charge is. I call AVIS and they tell me since it's an international they can't help me and all the can do is create a case for me and someone will respond within 60 days. There's no phone number to call and I just have to wait. I always go with big companies for this exact reason because if something does wrong I feel at ease that I can speak to someone to fix the issue but this time I left with a $2,000 bill and a someone will get back to you in 60 days. I still don't know what the charge is for, I have called and emailed Avis multiple times to no avail, my next step is to report this as an authorized charge and file complaints through the proper channels in the EU.

Terrible service from Roberta. She kept smirking at us and was so happy to deny us a car even…read morethough we had a reservation.

* Return only * After a 10 day rental from Milan, and returning here in Rome...it had the making…read moreof a clusterf*ck. Entered airport with a trillion signs... ============================= ...only to pass the car rental return and have to do the ol'airport loop-d-loop to try and find the right place. Turns out, it's part of the parking lot where you take a parking ticket upon entry and use it in the structure to return vehicle -- not a separate area or lot. However, once my gf and I found the drop-off point, it was easy-peasy. Wonderful, nice, English-speaking, quick service. * No invoice showing total... ====================== ...it would be avail in 5 business days. What? I was already nervous, at rental. Shortly after the return, I did get an email of return -- but no total. Checked online status a few times, and it stated "not available". 9 days later, I received my credit card statement, and it showed actually charged that same day, and for the amount I expected. AWESOME. The very next day, I received a printed statement from Italy...with a nice statement. Better late than never, and wonderful that it all worked out.

I wanted to open up this case because this was never settled that I was scammed of $54.17, When I…read moredid fill up the gas tank, I have a photo of the gas tank and I have a photo of the gas showing fill unpon return. I purchased the gas ftom station from the credit card payment? I went through reviews that Sicily by car. Does try this to profit money from the gas? And say wasn't a full tank. The gentleman I returned to car with everything, he said was good and the gas was full, and he would email me receipt. I never received receipt in email. when I called I was hanged up on from several different numbers that they have constantly hanged up on. On the phone. Trying to retrieve my deductible back, I was hanged up by several different phone numbers. I contacted, and I wanted to get a refund of this deductible. You have connected me to a company that is not reputable.And I would appreciate you with contact sicily by car to try to retrieve my deductible.You. Thank you very much. I also have photo of the gentleman that shook the car back and said everything was okay with gas and car condition. I am going to send you all photos related to this transaction. They made sure not to give me any copies and have me sign a blank screen. So I would not know what I am signing. Deliberately not giving me copies of any copys And then ask me send them copies of my contract. Nathan Schein Thank you

I don't usually Leave reviews but this one I had to do. Worse customer service ever. Long lines…read morewith no implemented process. The girl that helped us acted as if she was paid to NOT rent a car. Made it Very difficult to rent the car after a 3 hour wait. Do your self a favor, book with another company. June 11, 2023

After 8 hours flight with a 1yo, my wife and i had arrived in Rome, knowing we had fully completed…read morethe online reservation requirements, the Sixt rep at Rome airport had welcomed us, asked for the reservation number and for the "international driver license". To my answer that its the first time i hear of this requirement, she answered "its a new 2-months old policy, if you dont have an international driver license, you cant get a car!". And there was myself with my wife and a very hungry baby after an 8 hours flight with no car and no way to get to Positano (4 hours) as planned. My requests to check if i can be helped in any way were not answered. Not talking about the satisfaction on the rep's face facing my situation (but that was a subjective feeling), confronting me with "but sir didnt you read the terms and agreement?" Here are some suggesstions for improvement: 1. UPDATE YOUR WEBSITE - at the same page where user enters his personal info, license number, flight bumber, passport number, have another section for the international driver license and explain the importance of having one. 2. Have the option to produce an international driver license on-spot (at the airport desk)for extra fee 3. Use temporarily full cover insurance for extra per day. 4. email All members about the new policy! 5. educate your Reps! Their job is to represent Sixt well, having the will to win the client's business once again in the future. Arguing about online term and agreement that is longer than the declaration of independence is not the right approach. Actually, according to my opinion, it depicts luck of sexual activity on the Rep's side. I am a guy who find himself in the position of taking a car from Sixt about 12 times a year. I like Sixt, why was i driven to take a car from a different company? I Would like to hear your opinion about this matter. Respectfully, Oren

I returned my car and checked it together with the attendant. I had refilled the car literally 5…read moreminutes before, and was asked to produce a receipt because the needle did not align perfectly with the full. Went over the inspection, and they told me that everything was fine and they would send me a receipt via email. 2 days later I got an email claiming damages on the car, and showing pictures of the car parked in a different position from where I left it. So, make sure that you get your written copy of the receipt before you leave

Huge busy airport that deserves the awards given to it in my opinion. Quite well organized in both…read morethe domestic (T1) and international (T3) terminals. Lots of seating and dining options including some surprisingly inexpensive choices. I got a plate of sliced porchetta, just the meat, for just over €5. Very satisfying. The environment in T3, especially the upper dining floor, is cool, airy with lots of space, and surprisingly subdued in tone despite the volume of people. Relaxing, even! It's a little nerve wracking that the gates are announced so late, 30-45 minutes before boarding, but it's not much of a gauntlet to get to one's gate. T1 and T3 are easily accessible from the train. If you're looking for a last minute postcard drop, there are mailboxes inside T1 at the main departures level, just ask the person at the info booth. Check-in both times went smoothly and the service was courteous. Would appreciate this kind of service in North America. You can given bring up to 2L of liquids through security, gasp! Great airport. Can't wait to visit again!

Let me clear my throat. You can't be too annoyed at an airport that doesn't lose your luggage and…read moregets you from point A to point B safely; however, my word of wisdom--and what I believe would truly elevate the experience--is stronger, clearer communication. My husband and I arrived at the airport 4.5 hours before our flight and immediately went to the Turkish Airlines counter to check our bags before heading to the VAT tax counter to handle other business. As we approached the counter, no one was there. It was completely desolate. We looked around, checked underneath the counters, peered behind the computer monitors--calling on all angels to locate a human being. We waited about 20 minutes, and during that time, other travelers approached us asking if this was the correct counter, whether the airline was operating, and if anyone was coming. We had no answers either. Eventually, I walked to another counter to inquire about what was happening. That's when we were informed that Turkish Airlines staff do not arrive until three hours before departure. Let me be clear--who would reasonably know that other than employees or someone who has previously experienced this? A simple sign stating, "Counter opens at ____," would have resolved the confusion instantly. Airports are already high-stress environments. Travelers are navigating time constraints, security lines, and tight schedules. Clear signage isn't a luxury--it's basic customer care. A small communication effort would make a significant difference. It doesn't take a rocket scientist.