I booked a private transfer with Shared Shuttle for our cruise from Fiumicino Airport to…read moreCivitavecchia, and the experience was perfect. The online booking process was very easy. They sent a detailed email immediately explaining the payment and how the driver would contact me. A couple of days before arrival, they sent a reminder email to make sure my phone and WhatsApp were on so the driver could reach us easily. Just a few minutes after our plane landed, our driver, Valerio, contacted me via WhatsApp. He told me exactly where to meet him and was waiting with a sign with my name on it. Valerio was very nice and helpful, and the driving was great. We are very satisfied with the service and the entire experience was excellent!

They absolutely suck. I had a shuttle scheduled they send an email the night before saying its not…read morefull and need to raise the price. I'm on a cruise with limited internet and they canceled because I didn't respond. Leaving me. They suck. I would never recommend this crappy service. Schedule a real shuttle service that won't just leave you when they feel like it. Absolutely horrible.

For the price (6 euros) and the ride (45 minutes) I'm not sure that you can beat this. You can pay…read moremore than double to arrive only slightly faster using the Leonardo Express. This ends up on the Vatican side of the river though, not at Termini.

When I left the luggage the driver went thought out all my stuff and tole a 500 euro speaker from…read morethe deposit

After almost 15 hours in transit we were greeted by a friendly smile, clean smoke free cars parked…read moreonly a few steps away in an indoor garage and a complimentary upgrade. It was off season so 10 days rental at a price you couldn't beat in the United States only to be doubled by taking on the damage and liability insurance waiver costs. But I must say it was worth it we didn't put a Dent in that car or a scratch or a buff but having driven around the South of Italy for 10 days I could tell you we easily could have taken off a mirror or 2 or a bumper. When we returned the car it was very early in the morning before anything was open and they assured us that a security guard would let us in except the car and lock it up so there would be no liability on our behalf. And sure enough at 2:00 in the morning at the airport for returns there was a gentleman who came to the gate almost immediately after we blew the horn let us in showed us where to park and made sure that everything was in good order before letting us into the airport common area. Unlike others who have posted some negative reviews I have yet to receive any tickets or violations but sure enough I was speeding a couple times on the highway so I may get a fine or 2 but that is clearly my fault and not the rental company. Thank you for the upgrade and see you next year.

AVÍOD THIS PLACE AT ALL COST…read more I should have done my homework and read the complaints of this company before I booked. There's a common theme here of being charged for damages that never happened. I prepaid a reservation for a van for the week I was in Italy. First van was given to me all beat up literally major damage on all parts of the vehicle. The AC also didn't work. After 2 days we had to change the vehicle because the heat was so bad. We got another vehicle same make model and color. Fast forward to when I returned the vehicle. No receipt at car return which should have be a sign something of wrong. I took my flight home only to land and see I have a pending charge of over $2000 USD ! Still not receipt sent to my email. I had to hunt the the receipt and saw o was charged a MISC CHARGE for $1770 Euros. That's it not explanation to what MISD charge is. I call AVIS and they tell me since it's an international they can't help me and all the can do is create a case for me and someone will respond within 60 days. There's no phone number to call and I just have to wait. I always go with big companies for this exact reason because if something does wrong I feel at ease that I can speak to someone to fix the issue but this time I left with a $2,000 bill and a someone will get back to you in 60 days. I still don't know what the charge is for, I have called and emailed Avis multiple times to no avail, my next step is to report this as an authorized charge and file complaints through the proper channels in the EU.

Nice and easy once you get on. The route map and schedule are a bit confusing. I am was going to…read morethe Hilton, it seemed like quite a long wait. I had to ask twice to find it because it was not clear to me that is was on the upper level by departures

True enough, the express train leading from Rome's major airport to the city center is easy to…read moretake. I've done that route out & back for nearly all of my five trips to Rome. But on Trip Number Six, last week, I discovered an even EASIER mode of transit. You guessed it! Airport Shuttle Express was recommended to me -- er, rather forced upon me -- as I stood at the kiosk in the train station at the airport, trying to buy a train ticket into town. Although I hate being pressured into buying something by a fast-talking know-it-all, I bent to the will of the lady at the kiosk and agreed to buy a ticket for the shuttle instead of the train. And you know what? It worked fabulously. So much so that my hubby and I reserved seats for our return journey too. On the inbound ride we shared the van with two other couples, thus stopped at two hotels before ours, yet still made it there in the 40 min. estimated by hard-sell kiosk-lady. What's more, we passed some of the best scenery imaginable: we drove by the Pyramid, the Circus Maximus, the Colosseum, down the Corso, past Termini (waving to those poor folks taking the train), and near the Spanish Steps. The driver himself was extremely courteous and even pointed out some of the major monuments as we careened (safely of course) around -- but he didn't chat us up or try to engage us in conversation, which I appreciate after a long flight. When it came time to leave the Eternal City and we had scheduled our shuttle pick-up, the same gentleman was at our hotel waiting for us, calmly munching a saltine, fifteen minutes before our official pick-up time. Beyond punctual! Bottom line: At 40 min. door-to-door (!) and 15€ apiece (hardly more than the express train), not to mention the huge convenience of not having to lug baggage on/off trains and across the massive Termini station (you know how far the airport train parks from the station exit!), there's no question: Airport Shuttle Express is my new ride into Rome.

Weeks ago I used this service. She was late and had a…read morereally nasty attitude. She also charged me extra €50 for city tax. I guess she didn't like Americans. Never again!!!

Prompt, professional, reliable service. I will use them again on my next visit to Rome.read more

Huge busy airport that deserves the awards given to it in my opinion. Quite well organized in both…read morethe domestic (T1) and international (T3) terminals. Lots of seating and dining options including some surprisingly inexpensive choices. I got a plate of sliced porchetta, just the meat, for just over €5. Very satisfying. The environment in T3, especially the upper dining floor, is cool, airy with lots of space, and surprisingly subdued in tone despite the volume of people. Relaxing, even! It's a little nerve wracking that the gates are announced so late, 30-45 minutes before boarding, but it's not much of a gauntlet to get to one's gate. T1 and T3 are easily accessible from the train. If you're looking for a last minute postcard drop, there are mailboxes inside T1 at the main departures level, just ask the person at the info booth. Check-in both times went smoothly and the service was courteous. Would appreciate this kind of service in North America. You can given bring up to 2L of liquids through security, gasp! Great airport. Can't wait to visit again!

Let me clear my throat. You can't be too annoyed at an airport that doesn't lose your luggage and…read moregets you from point A to point B safely; however, my word of wisdom--and what I believe would truly elevate the experience--is stronger, clearer communication. My husband and I arrived at the airport 4.5 hours before our flight and immediately went to the Turkish Airlines counter to check our bags before heading to the VAT tax counter to handle other business. As we approached the counter, no one was there. It was completely desolate. We looked around, checked underneath the counters, peered behind the computer monitors--calling on all angels to locate a human being. We waited about 20 minutes, and during that time, other travelers approached us asking if this was the correct counter, whether the airline was operating, and if anyone was coming. We had no answers either. Eventually, I walked to another counter to inquire about what was happening. That's when we were informed that Turkish Airlines staff do not arrive until three hours before departure. Let me be clear--who would reasonably know that other than employees or someone who has previously experienced this? A simple sign stating, "Counter opens at ____," would have resolved the confusion instantly. Airports are already high-stress environments. Travelers are navigating time constraints, security lines, and tight schedules. Clear signage isn't a luxury--it's basic customer care. A small communication effort would make a significant difference. It doesn't take a rocket scientist.

Terrible company if I could give 0 I would. I had booked a shuttle transfer from Rome cruise por,…read moreto take us to airport, the bus was booked for 7.30 am, we arrived about 12 min after 7.30 due to a mix up with the ship docking and a delay with us getting off the ship, to find the shuttle had left, they would not offer a alternative way for us to get to airport. In there terms and conditions it states the driver will wait upto 45 min from pre booked time. Please do not make a booking with this company.

I checked with 3-4 rental agencies for a week-long rental car and AVIS had the lowest price. We…read morewere a family of four with luggage, so it was for a larger size "Mercedese" class vehicle. It was right at $1000 USD's which I considered a great deal with unlimited milage. I got a call a few days before the trip with a couple questions and I was given instruction on how to find the rental car at the airport, and was told to go directly to the car, get in and drive to the gate. And that's exactly what we did, bypassing a lot of counters and people waiting to see agents. I cannot tell you how nice that is after a 11-hour flight to NOT have to wait! Our name was on a board with the car slot number, and we went straight to it, loaded, drove to the gate, gave the gentleman our ticket and rental agreement that was in the car, and off we went into the wild land of Italy. The car did have prior damage along one side so I took some pictures. I had purchased the insurance, so I was not concerned. The car was fantastic. DS Automotive Hybrid 4WD, and we needed the 4WD more than we thought. Drop off was even easier. I watched a YouTube video to know what I was getting into, and we drove straight to building A level 2 (which is 3 in the US, Italy starts at 0). An agent was waiting and greeted us. Very nice. It was not at a full tank but I had chosen the option to not have to return it with a full tank. I explained I had not done the damage along the side of the car and he shrugged and said it was not a problem. He spoke English BTW, which we found to be rare actually. He showed me the receipt and it was just a little more than what was agreed to and I signed it and got an email receipt. Maybe it was because of the class of car I rented, I don't know, but we were given VIP treatment in a foreign country which was greatly appreciated and not expected. Thank you AVIS for making our trip great. I put 840km on that car!

We rented a Toyota Aygo for a week from these folks. A solid and very economical little car…read more Service was good from the facility and the prices were good as well. Now on to what you really need before you rent a car in Italy: Jim's tips for driving in Italy or learning through trial by fire: Driving in Italy is like entering a crowded party with random people dancing in the mix...and you are trying to get to the bathroom on the other side of the hall...just jump in and go, do not stop for any reason, keep moving and blend with the cooperative dance that is driving in Italy. Surge forward as opportunities present themselves, yield on occasion to others whose individual dance has more momentum carrying them through your path, break out a complimentary move with other drivers as needed to keep the rhythm of the dance going and press on. Stop signs are rare and strictly for decoration...pay no attention other than veering around cross traffic in harmony with them veering around you. Red lights are also not very common except in major cities...they are generally treated sort of like we treat stop signs. Traffic circles or rotaries are common and the same rules apply - just wade in and adjust to the other traffic as you go. Speed limits are just meaningless numbers on a sign...possibly part of some ancient Italian geographical version of Sudoku. Pay attention to the locals...if all the cars around you slow down...follow suit. This means they know there is a photo radar or Polizia control (known as a tutoring zone) ahead. Slow down with the crowd and admire the snazzy uniforms of the local law enforcement. Lane lines are actually abstract markings on the road surface indicating that some historical site can be found nearby. Every road and every lane is a passing zone except tunnels - tunnel traffic operates in what is know as a "modified American rules zone", behave accordingly. You may find yourself from time to time navigating your car through what will feel like a street fair that is also holding a flea market and mardi gras - in a space about as wide as your master bedroom closet. You will be doing this with oncoming traffic and scooters buzzing around like worker bees scurrying off to get the pollen back to the hive. Take a deep breath, keep moving, watch your mirrors (brushing market stalls and pedestrians is ok, actually knocking them over is not) and when you reach the other side and can pause, take three deep breaths and change your undergarments. Driving in Rome: don't. Use a Taxi - the local Taxi drivers are amazing and Taxi's in Rome are actually cheaper than Uber. If you do decide to press on and drive in Rome...don't. Use a freaking Taxi. Seriously. While I compared driving in Italy to working your way through a crowded party I would describe driving in Rome as navigating a mosh pit full of tweakers handling snakes and juggling chainsaws. Don't do it. If you have a car...leave it a few kilometers away from the city center and take a Taxi. I mean it. Driving in Rome will take 1 year off of your life for every hour you spend doing it. A special note about scooters. They are everywhere and they are not equipped with brakes. Operators simply lean and swerve around other traffic without hesitating or attempting to stop. In Rome they make up about 60% of the vehicles with the other 40% being split between cars and tour buses. If you choose to rent a scooter...I applaud you. Also please add me in your will. By the way the pavers (basalt blocks in many urban areas including Rome) are wicked slippery when wet. Have some kind of navigation system...and paper maps as back-up. Google maps works ok 80% of the time in the countryside and 65% of the time in Rome. The other portion of time is part of your adventure...enjoy. Try not to get dizzy when you look at Google Maps and it is just spinning in circles and changing it's route constantly. As for rental cars...go with the smallest car you can manage. Between the tiny roads and the fact that fuel is more expensive than wine you will be very happy you did. Overall the drivers in Italy are the most skilled and courteous I have ever seen anywhere and after the first day, I loved it.