Disclaimer: This review is coming from a person who has NOT actually rented a property from RP but I just wanted to say from purely a customer-service standpoint, both times I have gone into their office to apply and/or fill out paper work with this business their workers have not been very friendly! I am in my fifth year of college and although I'm obviously not a "veteran" renter, I am also not a Freshman straight out of the dorms but that's basically how they treat everyone who walks through their doors. Or maybe they just automatically despise all college students but whatever the reason, I definitely did not feel welcome in their office OR as a prospective lessee. read more

0 stars. I have been with this company for 20 plus years. When management changed so did the entire company. No communication. Exorbitant billing for replacing toilet seat covers, paint, tightening towel racks, etc. Have any of you replaced or tightened these in your own home? I feel as if they own my property not me. I am fiercely disappointed. read more

Rental Professionals does not even deserve 1 star, if I could leave zero stars I would. This was the worst costumer service I have ever had. Morgan Holcomb specifically was VERY disrespectful, inconsiderate and manipulative. He would tell my roommates and I one thing and then the company would charge us an absurd amount of money. When we would call and ask what the charge was for, he would lie and say he knew nothing about it even when we had proof otherwise. He then blocked my number. Very unprofessional and in my opinion, it is embarrassing for the company to allow people like that in their workplace. I never in a million years would rent from this company again. Please don't make the same mistake I did! read more

Poor communication. Very rude lady working behind the counter answering phones. Cannot prove what the house looked like before moving in so I got dinged for things that were already wrecked. This place should be called Rental unprofessionals. Would never call me back to get a return address for a deposit. (If I even get one back). This company has continually disappointed people in the gallatin valley. read more

This company is HORRIBLE!!! They tell you that you have an apartment you just need to have someone come and take a look at it. Then they pull the rug out from under and says, oops, that apartment was rented out After we offered it to you. They then tell you that they have other properties in your price range in the city you want. But, oops again those apartments DON'T exist. Every employee there is incompetent and EXTREMELY RUDE!!!!! Absolutely AVOID AT ALL COSTS!!! read more

Went in my desk and closet during a apartment inspection, stopped to read personal files. Lied multiple times throughout move out process. Would not recommend living here to my worst enemy. 0 stars**** read more

Was poorly communicated with through email. Charge way way way too much for shitty tiny rentals. Not helpful or willing to work with you. Their posts never have much info or pictures either. read more

I have lived in their Creekside complex for almost two years. They have been very good. As long as you are responsible and respectful of the community, it's a great place to live. The rents are high, but it's Bozeman! They are relatively reasonable -- right in the ballpark with everyone else. At Creekside, though, residents get Internet with the rental plus access to a pretty awesome set of gyms. That isn't the case everywhere, and here it is included with the rent. I've seen some poor reviews on here, but I've had a really good experience with Rental Professionals. read more

These people are incredibly unprofessional and rude. I have a service dog in training who I brought in to attempt to rent from them. He was standing calmly at my side, as he is trained to do, and within a minute their dog began barking and tried to hurl itself over the counter and attack my dog. They told me I had to exit the office and were adamant about it, even when I informed them he was service. No apology was offered. Will not be renting from them anytime soon. read more

applied for a property and got everything done within a day. then they decided to sweep it out from under me and give the lease to someone else. extremely cut throat and unprofessional. then they offered to move my application to another property, and decide to deny me again! i didn't know people like this exist in Montana. i couldn't say enough bad things about them. just don't deal with them. read more

I don't know why these reviews are so poor. Courtney and Riley are professional and very easy to work with and rent from! Honestly the best experience I've had so far in Bozeman with renting. read more

I would rather give them zero stars, but that's not an option. We have been waiting for our deposit to be refunded for two months now. The package was lost in the mail but they wouldn't do anything about it, or even track the package, until it was received by them or the recipient. I had to track it and file a claim with USPS for them. Then they deducted for items that I personally paid for and had a payment confirmation ON THEIR WEBSITE showing I paid. Then they deducted for turning off utilities early, and I have an email from NWEnergy showing the date we requested to shut off. We had professional cleaners come in for move out and they still deducted for a re-check. They think they can get away with it being in a small town. I'm going to the city, better business bureau, anywhere that can put a stop to their fraudulent acts. STAY AWAY FROM USING THEM read more

My wife and I have rented from Rental Professionals for several years. We have never had any trouble. From start to finish, they were professional, respectful, up front about all costs, and prompt in both repairs and communication. Renting in Bozeman is a nightmare, and Rental Professionals has helped make things easy and painless. They have a massive portfolio of rentals, and they will always be our first choice in rental agencies in the area. read more

Trying to rent an apartment for our son and his two friends, and we've offered to pay everything up front and put invoices on auto pay. They REFUSE to rent unless you've seen a place in person (even though we live three states away and our son works full time), and won't even accommodate a visit on the weekend (which would be the only time our son COULD go see an apartment if he took the 28 hour road trip to get there - WHICH WE OFFERED TO MAKE HAPPEN!) Their unwillingness to work with out of state families is abysmal and so outdated for an age when virtual tours and electronic payments can ease the process. HORRIBLE HORRIBLE customer service. I'd absolutely NEVER work with them. And now seeing the previous reviews, I can see that we've likely dodged a bullet. STAY AWAY! read more

I rented through a private owner that happened to be under this rental company. I have had plumbing issues that took a month to fix with lots of coercing on my end to make it happen. Also have sat Edy issues due to people parking in fire zones and blocking garages. Brittany refused to help and even laughed at concerns with this issue. Rethink renting if a property is under them, they make a small issue huge. read more

SO SO SO unprofessional. I would rather live in my car than deal with these people. How they are still in business is beyond me. Cunty women in the office, irresponsible misrepresentation of properties, will unapologetically waste your time and then give you attitude about it. Truly horrific experiences every time I've dealt with them. read more

This is how bad this company is. I've already left a review of them but to top it off, because of their shady practices I had to take a 66 point hit to my credit score. It was a temporary hit but, it did happen. read more

Absolutely worst service I have ever had. Was told twice that there has been no prior showings and when I went in to go tour the places were already rented out. If your looking for a company to rent through go anywhere else. Anywhere else. read more

Terrible service, told me we sucked cleaning the place when I moved out even though it looked better when I left then when I moved in, and told me my carpet smelled like pee even though I had no pets, what I'm gunna piss on the floor! So they gave me no deposit back and charged us an extra 800$ for replacing the carpet! I highly recommend a different rental company! read more

While waiting for an application to be processed two units rented out from under me. The communication, no return emails, and no return calls makes this place anything but professional. My application pended for almost a month based on two properties and tons of follow up calls by me warranted different answers. I was willing to prepay my lease up front and they never processed my application. Only told me everything looked good and the unit wasnt ready. I would stay away from these clowns who do NOT know what they are doing. I offered to pay deposit up front and they claimed they dont do business that way. Not sure of they even know how to do business. Place sucks the big green one. read more

I was in Bozeman for a job interview and was supposed to meet someone to show me the apartment unit. I was waiting at the wrong apartment building and after a few minutes passed I knew something was wrong so I finally found the individual I was meeting, apologized for being late and she told me that she only had 5 minutes because she had another appointment. After viewing the unit, I went back to the companies office to see if there were any townhomes available and the realtors handed me a sheet and told me those were the properties they had. I just decided to move forward with the apartment because I didn't know what else to do. Upon moving in, the apartments were brand new but the floors were a little bit dirty with footprints but nothing that could be quickly cleaned and were all around nice. I went to hang a picture and pulled some paint off the wall so I stopped immediately. We had a walk through of our unit later that day so I asked the individual what to do and she was extremely kind telling me to call the office and they should have some paint to do touch ups and that if i put little nails in the wall it would be fine. I took her advice and called the company and they couldn't have been more mean and rude. I, an adult, literally was getting yelled out when I was trying to fix a problem. I ended up getting off the phone and asking the contractor for the paint who kindly obliged and fixed the wall myself. I hung the rest of the pictures with nails and no one ever came over with paint even though they said they would. When paying our rent, I wrote the check and provided a note asking someone to call me and they never did. Finally, when we moved in we never got an electric/gas bill and no one from the company called us to let us know they cancelled it from their name. One night I came home and.....no electric. I called the electric company, again who couldn't have been nicer and they specifically said that when a realtor cancels the electric, they tell them to contact the tenant - never happened. I understand that these realtors have a lot of tenants they are working with but their attitudes, professionalism and customer service is very poor! We only lived in the apartment for just around 3 months and this has all happened I can't event imagine what is to come. After being there 3 days I looked at my husband and said, "Well they hate me, we definitely aren't getting our security deposit back." read more

No not rent from Rental Professionals, they will take your deposit, especially if you request basic up keeps be done.

I just moved out with this company. I have only had good experiences when dealing with Rental Professionals and would definitely recommend them. I plan on going in again to rent with them next fall read more

The absolute worst agency that I've ever done business with. Ridiculous amount of money for a down payment, horrible communication skills, and unfortunately very rude customer service. The only reason that I rented from them was because it was the only place I could find housing in Bozeman. I was warned beforehand from friends not to go through them, but the rental market is a complete joke in Bozeman so I had no other option. It is now July and I still haven't heard anything from them regarding my deposit or any follow up from moving out (in April). They originally gave us a 20 day evacuation notice (in the mail) no calls, no e-mails, and the notice looked to us like an inspection notice for an annual renewal. So by the time April 15th came around we had the place all spotless and ready for another year. Come to find out it was an eviction notice and nothing more. No explanation on why were were being forced out of our home, and again it was one piece of paper which appeared to be a renewal agreement. Even when we got the letter I sent and e-mail to them saying we would like to renew the lease. There was no response back. Long story short they were GRACIOUS enough to give us a 10 day extension period to move everything completely out, find a new place to live, and get the place professionally cleaned (including carpets). We had to reach out to friends in order to crash at their place with our two dogs and cat, we had to get a storage unit out in Belgrade because Bozeman doesn't have squat, missed a bunch of work without preauthorized days off, and overall had massive stress from this horrendous experience. Again it is now July and we still haven't heard anything back from them (from April). I had to move to Billings because Bozeman is not accommodating for the average working class. And with being in a different city, I can't go in to tell them to give me my money. I've left multiple voicemails and sent numerous e-mails and still nothing. I just want my deposit back and to never have to deal with these idiots again. I'm usually a very chill person (had to create a yelp just to leave this review) but as of right now I have the upper grounds to create a lawsuit against these people for multiple violations. I'm hoping that they see this and get their act together to GET BACK TO ME! Don't be like me and rent from this agency, camp out in highlight or get a hotel room if you have to, but whatever you do just DON'T go through them. read more

This is a money-grabbing business. Rental "Professionals" have forgotten that tenants are their clients and their office staff is usually rude and inconsiderate. If you are renting from these people make sure to know: 1) They will charge you for notices 2)They will charge you $8 for every day that you are late, whether it's an honest mistake or not. 3) They will scan your apartment to death in your move-out inspection 4) they will find problems and try to trick you into paying for a re-inspection ($25) 5) They will try to trick you into paying for further cleaning after re-inspection read more

The worst company in existence. I called the emergency help line eight times tonight and then they shut the phone off. Why did you not just answer the phone? How freaking helpful! NOT! I wish there was a zero star option. read more

Avoid if at all possible. The office staff are extremely rude, unhelpful, and on more than one occasion went out of their way to make life harder for us. It takes them weeks to get critical repairs done, and they try their best to nail you with as many hidden fees as possible. I wish I could give them zero stars. read more

Anything but professional! They never return phone calls or emails. They drag their feet on everything. The front staff are very rude and uneducated. Even dealin with the owner directly doesn't make things run any smoother. And the maintenance part of the company is poorly, if at all, did functional. Seems like they are just trashy and try to screw people over on their security deposits. Again, unprofessional and not educated in customer service or business. :( BE CAREFUL! read more

Rental Professionals went out of there way to accommodate me and my two dogs, they took the time to show me properties, helped me with my application, and found me a place that I love. I appreciated that they were very black and white in telling me what they would need and expect from me as their tenant. Thanks RP, you took a lot of weight off my shoulders. I was so upset and thought I would never find a property for my two little babies. But now we have a home. read more

We just moved into the new tempest court apartments. They are very nice but pricey just like all living areas in Bozeman. The service the ladies give in the office is flat out BAD. They are not helpful and extremely rude for no reason. Live somewhere else if you can unless you want to deal with miserable people.....I mean you live in Montana......what's there to be grumpy about?! read more

DO NOT RENT FROM RENTAL PROFESSIONALS!! I cannot emphasize how horrible this company is to deal with... The name, "Rental Professionals" not only contradicts their true lack of professionalism, but every person there is extremely rude, inexperienced, unethical, and in my opinion sexist. My roommates and I were great renters, extremely clean, and were always polite to the agents despite being treated like absolute "dog s**t" every time we had questions or concerns. Additionally, if you do decide to make the biggest mistake of your life and rent through these crooks, expect not to get back your full deposit no matter how clean and abiding you may be. I even took a voice recording during our final inspection and the lady explicitly said, "nothing will affect your deposit" and they still managed to STEAL $200 from us. It is only a matter of time and would bring me satisfaction to see this company be caught for fraud and go down in flames as they completely go against the values of ethical and respectable businesses. read more

Their name is one of the most ironic things to date. The employees at this establishment are anything but professional. When being taken through the homes it was clear that the guide had no knowledge of the properties we were being shown and was little help in answering any of our questions. It is 100% impossible to get them to get ANYTHING done. When we moved into our home there it was clear that no cleaning was done after the previous tenants moved out. Several things were broken (should have been taken care of prior to us moving in) and it took them two months to get someone out to simply look at what needed to be fixed. Our home had ONE smoke detector in the entire house and lighting fixtures that were not up to code. Anytime we have had an issue with our house or billing system they are impossible to work with. The women at the office are both snarky and rude acting as if it is your fault they cannot do their jobs correctly. Their hours are ridiculously lazy (10AM-4PM) After all of this, the cost of all their properties is beyond expensive for what you're getting. If your looking for a rental agency that will take care of you as a tenant and the property you're renting I strongly suggest going to anyone BUT Rental Professionals. read more