We in Lake Country are very fortunate to have John and Turtle Bay IT services at our doorstep ; I…read morecalled , and one day later had John to our home ; he knew what to do and serviced and repaired printer issues in minutes . the best part he is very sharing with his knowledge and my goodness his charges unbelievable low . Proud to have met him and having just recently moved to Lake Country pleased to have his business card in my files. Thanks John . Bob Yung .

From the owner: Turtle Bay IT Services will offer computer sales, service and repair for residential and business…read moreclients. Specializing in building relationships by repairing, reusing and re-purposing clients' technology.

Took in a computer with one problem--a noisy fan. Got it back with sound and mouse no longer…read moreworking. They insinuated that I wasn't being honest about the sound working before. the mouse was missing the doohickey that plugs in to the computer for Took it back in and they were unsure why the sound wasn't working. Picked up computer 2nd time and had to ask for the mouse and doohickey because they forgot it I don't trust them anymore.

Well .. my old laptop was starting to scare me because it was getting so darn hot I was afraid of a…read morefire any day now. Bit the bullet and went to JBJ because I've been there before and trust this store! I was in and out of there with a new puter in probably an hr ... got exactly what I wanted .. the lady there did EVERYTHING for me because I'm not particularly computer literate so when I got home I just had to hook up to internet and I was in business!!! Thank you so much for being so kind and explaining things in everyday language. One happy camper !!

I suspected the hard drive on my Acer panel computer had died so I dropped it off at CLick-a-Geek…read moreto have it looked at. Sure enough it had to be replaced. When I picked it up the next day, my bill came to $318.15 - much higher than I had expected. I paid it, but that night I started to think I had overpaid. I called them this morning to inquire about the bill. Stuart told me he charged me $95 to install the actual hd as it took him an hour to do as my computer not being a "tower" type model and he charged me $95 to setup my computer. The HD was $100 and tax was another $28.15. I am not a computer expert so I took his word for it. I also understand that businesses need to make money. Still bothered by the situation, I jumped on YouTube and found several videos where a computer very similar to mine was opened in less than 5 minutes. Given the HD can be installed in seconds, I appear to have been charged $95 for less than 15min of work and then $95 to install any software - something which requires time to install, but minimal actual labour. Needless-to-say I am not impressed with Click-a-Geek and will NEVER go back. Yes, it was my fault to not get a quote first which I do accept. I am posting this review to make you aware of my situation so that you make certain to ask for a quote before leaving your computer should you decide to do business with Click-A-Geek as it appears their honesty is greatly lacking.

My 12 year old Samsung laptop bit the dust. I took it to Dan (Arcola) to get his advice. He checked…read moreit and discovered that the hard drive was shot (no wonder after 12 years!) but he thought that he could retrieve most if not all of the data and install a new hard drive. Alternatively, I could buy a new computer. My data was very important to me so I elected to have Dan take a shot at it. The results far exceeded my expectation. He installed a new solid state hard drive, retrieved virtually all of my data from the old one and installed it on my new hard drive all for significantly less than the purchase of a new laptop. The old Samsung works better than new and I highly recommend Dan. He really knows his stuff! Ted C. West Kelowna

Dan did his best to save an old dying laptop with a battery that wouldn't charge. Did a bunch of…read morework and only changed me the initial fee.

I know the store was just remodelled and new Manager form Kamloops (Karin) was awesome to deal with…read more- I know they have staff issues but he was awesome - give the store a try and ask for the new Manager (Karin) excellent

It isn't a good idea to lie to your customers. When we bought the headphones, he were told if…read moresomething happened it was an across the counter exchange. When we went in, the "warehouse manager", who was working the front counter, told us " they have never had a straight across exchange". A blunt BS lie, because we have been shopping at that exact best buy for many, many years, and have used the warranty on many items including headphones, many times. Tile to start shopping at another store

I'm in my late sixties and don't understand all the complexities of keeping my computer running…read moreproperly. Greg is always on hand to remote in and help solve the problem. He is always patient and understanding and helpful. He is reasonably priced and always available to help. Thank you Greg you provide outstanding service!

I have used Greg's service several times over the past 2 years. He has the ability to sign on…read moreremotely so I don't have to take my computer to him. He has rebuilt my computer and today he added a new firewall protection. He is always available to help me. His fees are very reasonable. I highly recommend Greg for any computer needs!