If I could do zero stars I would. I called because I was seen here before for my workers comp…read moreaccident Last month I was seen here. Today I had went to John Muir urgent care because my neck and back have been bothering me, and they told me I have to come here. I called to make an appointment because I'm having pain and Carolyn told me I cannot be seen because the workers comp person left it's 5:50 when I called to come into urgent care. Told me to go to the emergency room! So now I have to wait hours to be seen when I have already been seen at STATMED for this injury Sitting in the ER and the nurses here said LEGALLY you're not supposed to tell me you can not see me and refuse me getting treatment! I've already been to you before so why did you need the workers comp people there when you have my information from last month and you have us fill out the paperwork anyways! Lucky I called and did not drive there

Unfortunately their business model calls for this location to stop accepting patients a full 30…read moreminutes before closing. Very odd and inconvenient. It would be beneficial to injured and ill patients to know when and where they can be seen, guesswork should not be required. At bare minimum, they should at least provide an alternative recommendation for care if they choose to stop accepting patients a half hour before closing. This is urgent care, not a specialty clinic.

This is my 2nd time coming here for a last-minute physical for school and both times I have been…read morehelped by nurse Brooke, who's hospitality I really appreciate and would like to highlight in this review. Brooke is very knowledgeable, attentive, and has a way of dissolving your nerves! Today, an embarrassing moment happened while she attempted to draw my blood. I began to feel very unwell and Brooke was very accommodating to me and my needs at the time. She casually took out the trash and carried on with her job as if nothing happened, which, oddly, made me feel even more comfortable. I really appreciated that. I've done many blood draws on an empty stomach but today a valuable lesson was learned.

I've had amazing experiences here every time I've needed to come in. The staff is always friendly,…read morewelcoming, and very thorough. During my last visit for a TB test, through a different medical institution, I experienced a brief fainting spell due to anxiety. I let Wellness Mart know ahead of time, and the Concord team was incredibly understanding, supportive, and helpful throughout the process. Their compassion, professionalism, and accommodations made me feel comfortable and well cared for. I truly appreciate the excellent service and would highly recommend them to anyone needing their services!

I was brought to the emergency room by my roommate because I was having chest pains, could not…read morebreathe, and was feeling numb on one side. I was extremely out of it and struggling to communicate. The security guard at the front began my interaction with this hospital with rolling her eyes at me as I struggled to get my I.D. out and loudly saying things I was having trouble comprehending. I was obviously disoriented and it seemed to take too long for her to gather that and get me into the hospital. I certainly was not in any state to do anyone any harm, I could barely work my hands or walk steady. I was again met with eye rolls inside, asking my name and date of birth when I just gave it at the door. I gave it again to her and then waited, after a few minutes that felt like forever I began to panic making it worse. I was the only one there and feeling like I was dying, I wondered why isn't anyone taking me seriously? I felt like nobody was treating this like it could even possibly be an emergency and began getting frustrated and asking if I am going to be able to see someone quickly. The receptionist just rolled her eyes and didn't answer, she said they will let you know if it's an emergency. I was really taken aback by the lack of empathy. Then the next person asks my name and date of birth again. I give it they say I am giving it too fast and panicking. I said I have given it to two people, I begin crying, struggling to breathe, and give it again. More eye rolls. There was still absolutely no attempt from any one of the staff to be empathetic or reassuring at this point. I do know about panic attacks and had experienced ones before, but this felt different and like a very real medical emergency. This is three people now who were so rude and mean to me on one of the most vulnerable times of my life, that I am ashamed for them. More waiting, and then a few cursory questions and eye rolls and I get asked my last period a few more times, even though I came in on my period. They took a pee sample and then seemed surprised and asked me, are you on your period? Oh we didn't need to take that sample. It seems they don't just communicate with one another there either. They were very nosey about my roommate, an elderly man, who brought me in. It's stupid, and so disgusting, to insinuate that I would have a partner that old. I needed a ride and he was there at home. The ladies there reminded me of the mean girls from my high school. The last person I saw, the doctor, at least did not roll his eyes at me and was not overtly condescending like the other staff I encountered there. He actually talked to me like a human. He did explain that it was a panic attack. I did mention that everyone there has made me feel stupid for coming in. He said, you still did the right thing by coming in. One of the nurses who had been rude to me was there and agreed with him, her tone suddenly seemed to have changed to much warmer with me. They then took a blood test and I did get good info from that to follow up on. I did have some medical things to look out for. That was the main silver lining of my visit. They gave me meds which brought me down quickly and made me fall asleep. I slept well that day. I am thankful for them, and for the medical care I received, but I do think having some bare minimum empathy should be required if you're going to be working in an emergency department. People are coming in some of the worst days of their lives, and at least not going out of your way to be rude and make fun of patients would really go a long way.

Charge nurse Lily Bay is just awful inside and out!…read more I had a very upsetting experience with the charge nurse, Lily Bay, during my mom's hospital stay. My mom was in a very serious condition and was coughing up blood. I had been paging for a nurse for about an hour because I didn't feel comfortable leaving her alone while she was in distress. Instead of a nurse coming to speak with me, hospital security and police officers entered the room and told me the charge nurse had said I had been asked to leave. No one had spoken to me before that, and I had been waiting to talk with a nurse before leaving. The situation could have been handled with a simple conversation. Instead, having security and police come into my mom's room while she was already in a vulnerable condition caused unnecessary stress and upset both of us. My mom became visibly shaken after seeing the officers. This was not the first time I felt uncomfortable during interactions with this charge nurse. Based on my experiences, I felt I was treated differently than I should have been. I found her communication to be dismissive and sarcastic, and I did not feel that my concerns for my mother's well-being were taken seriously. I have already reported this incident to hospital management because I believe patients and their families deserve to be treated with respect, compassion, and clear communication. I hope the hospital reviews this incident so that other families do not have a similar experience. Based on my repeated experiences, I left feeling that I was treated differently and unfairly.

This Urgent care is the best . The front and back office staff are professional and kind and the…read moreDoctors are too . thank you all for your kind and professional service.

Nobody wants to be here. Recently my husband had a pretty…read moregood fall on his dirt bike. He was fine but had some injuries I wanted checked out for my own peace of mind. Scheduling was easy with my app. Parking is easy. You must sign a waiver before seeing the Dr. that AI will be listening and involved. -- this is the world we are living in, CRAZY! In the end I got my peace of mind.

Where do I start? I waited for over an hour just to check in because the girls in the front were…read moreincompetent to say the least. Ms. Debbie was the only helpful one and seemed to know what she was doing. There were 3 receptionists and they just sat there chit chatting while I stood there. No acknowledgment. Just looked at me and continued talking. Although they do blood draws, they don't know the colored tubes used, therefore I had to make several calls. Next, the receptionist (Cparra) couldn't find where to send the results. Mind you, it was on the email sent to both myself the concentra. Also it was in the order sent to them. I even forwarded the emails, which she couldn't even print out properIn my opinion, they need retraining on customer service and how to do their job properly. Apparently lab draws need to be before 3pm, but that isn't noted anywhere. It is 2:58pm and I am still sitting in the lobby. Let's see how long it takes for me to get called back. EDIT: I was taken back at 4:30! But not after I kept asking because I had to go to dialysis. 3 hours for a less than 5 mins blood draw. After the draw, they couldn't figure out how to process the sample on their labs website. The FedEx driver was waiting for the blood sample, but couldn't wait any longer so the worker said she would drop it off to FedEx herself. However, they couldn't figure out how to process the sample. They called IT on their end and I called the company that was requesting the drug test on my end and at the end of all of this, the only other solution was to go to a different lab which closed in five minutes and I was well over five minutes away. So now tomorrow I need to go to quest diagnostics to do this process all over again and I'm hoping it's not another four hours.

Do not come here. Plenty of staff but they stand around talking doing nothing but laughing and…read moreacting like they're out on the town. All Hispanic staff. No inclusivity, ridiculous wait times. They prioritize Hispanic patients and allow their appointments to be rushed or pushed to the front if they "have somewhere to be". Everyone has somewhere to be!!!! This place is awful. They need a full sweep: fire these staff and get ones with actual experience.

I have always had great care here but it went to excellent from Dr Beckley. She was friendly and…read morecaring and explained everything - having a real conversation with me about my condition. Can't speak more positively about her.

Came to this UC to confirm a toe fracture. Apparently, Dr. Buckley gives great service. That's not…read morethe clinicIan I got. I got Dr. Thanh Nguyen-Dinh, and now this 2.9 Yelp score makes sense. Usually, I take a lot of these reviews with a grain of salt, but no, the reviews are pretty accurate for Dr. Dinh. He basically said toes can be badly bruised without a fracture. Yes, in the condescending way other reviews have described. I spent maybe 3min talking with him. He sent me to x-ray, and I asked what I do then? He said, the results should be back in about an hour. To go home, and if I have a fracture, to put a band aid on it to stick it to the other toe. So yes, it's true, the other toe serves as a splint, but I went to CVS and bought some medical tape. I looked up on ChatGPT to learn how to tape my broken toe to the good toe. I cannot stress what a waste of time it was to go to this UC. I could have saved myself a co-pay and an uncomfortable drive and just gone to ChatGPT. I don't even remember being asked if it was painful or asked about the 1-10 pain scale or to describe the pain at all. Just asked how it happened. I didn't get any tape or gauze to put between my toes, not even told how to do it beyond the band-aid comment. The AVS only provides RICE (Rest, Ice, Compression, and Elevate, which, duh) instructions. I had to dig in the appointment notes to find any *mention of "buddy-taping" but no instructions on how to do it. If John Muir UC is seeing all these reviews of patients saying Dr. Dinh is condescending and dismissive, maybe they should reconsider their relationship with him. I don't think Dr. Dinh believed me when I said I thought I fractured my toe (I've fractured both hands, so I know a thing or two about what a fracture feels like). Then his tone changed completely when he saw the x-ray report and gave me a call back. Then he was "so sorry." Hire more Dr. Buckleys. It's the Dr. Buckleys that will make people want to continue seeing a human instead of relying on AI. I certainly won't be going back to this UC in case there's a chance I get Dr. Dinh again. The x-ray tech was was alright. Not personable, but I didn't need him to be. Did his job, and that's fine - that's why 2 stars instead of 1. Getting an x-ray confirmation was the only thing that didn't make this trip a 100% waste of time.

You are not just a doctor -- you are the best and most professional specialist, and the best…read moretherapist a patient could have in a critical situation. You are the one who made it possible for me to be alive and keep going. You are an angel of salvation.Thank you Thank you Thank you.

Dr. Parham Gharagozlou has been my primary care physician for over seven years and he's the best…read moreDoctor I have ever had. He is highly knowledgeable and he actually cares about me and my health. He's honest, ethical, highly intelligent and caring and you cannot ask for more from a Doctor. His staff is always courteous and helpful too. I definitely recommend him as a PCP.

5 Star health. Was just feeling absolutely terrible!…read more We can recommend their care. Beside manors absolutely a 10! Outstanding feeling of being cared for! Nurses and medical assistants are amazing! Quick and efficient! ‍ thank you for going the extra mile and helped right away on a plan to recover, Never had this type of service and care even at hospital in town or Walnut Creek. Got medications fast, care plan with a return. if you need care and need a change; definitely make an appointment online, you can check Google too

Hours ( online) do not state the lunch hour closure-12:30-1:30p…read more I was allowed to book a 1:15pm appointment online. I arrived at 1:10 pm to find the entrance door locked and no one at the front desk to let me in. Either I wait outside the office for 20 minutes or leave. I chose to leave. They need to fix their hours online so no one else can make an appointment during their lunch closure.

If you are seeking proper diagnosis and treatment, go elsewhere. I had a very frustrating…read moreexperience at Concord Urgent Care, it was a complete waste of time and energy, which made my condition worse. After being directed there by my primary care provider at John Muir for a necessary physical exam, I was told by the urgent care staff that they were not equipped to provide the exam or treat my condition. This contradicted the advice from my doctor, leaving me confused and without the care I needed. The back-and-forth referrals between the John Muir Concord urgent care and my John Muir primary care provider resulted in multiple wasted visits (4 in one week) with no progress toward addressing my health concerns, and no diagnosis. The lack of coordination and refusal to provide necessary examinations at urgent care was extremely disappointing. If you are in need of comprehensive and prompt medical attention, I recommend seeking care elsewhere.

Just drove in traffic to my 8am appointment to have it…read morecancelled on me when I got there (no call). I get that it happens but according to the receptionist the provider called in earlier and I was her first appt so I should have gotten some notice The receptionist wanted me to drive another 30mins away so I could be seen today. I explained that I didn't have more time to accommodate this and then she was openly hostile and started to chastise me that she was just trying to explain my options. I guess I was supposed to only provide yes/no responses. No apology just a bunch of disorganization, hostility, and disregard for basic curtesy and professionalism.

Don't use them unless you have plenty of time to wait for paperwork. My wc case on hold can't close…read morebecause I'm waiting on a letter 12/22/24 I just sit here in amazement, the letter I need was sent to the adjuster and nobody else, even though it's my health report and I requested a copy, OH IT GETS BETTER- the adjuster is out until December 2