After 30 minutes on hold trying to cancel my service, the hold system disconnected. I am moving out of your service area, and it's very disappointing that Republic Services seems to be waiting until the very last minute to come into compliance with the FTC click-to-cancel rule (link at the end of the post). From other reviews, it looks like Republic is going to charge me $40 to pick up their own containers. This is disappointing considering the lost productivity of having to wait on hold has already cost me more than that as I could only do a limited amount of work for my own business during that hold period. https://www.ftc.gov/news-events/news/press-releases/2024/10/federal-trade-commission-announces-final-click-cancel-rule-making-it-easier-consumers-end-recurring read more

Republic Services begins dumpster pickup inside my apartment complex at 6 AM. Their excessive noise and obnoxious behavior, including slamming the gates closed & dumpsters on the ground, disrupt the peace and quiet of our RESIDENTIAL COMMUNITY. They consistently miss trash pickup and refuse to collect bags that have overflowed. I witnessed one of their employees carelessly throw several bags and whip an open bag of trash across the street in our complex. This inconsiderate behavior is unacceptable, especially considering that they start their service at an inconvenient hour for residents. 6 in the morning is BLASPHEMOUS. I have had enough of sacrificing my sleep for the sake of their trash collection. DO BETTER! ORCHARDS AT CHERRY CREEK APARTMENTS 6000 S Fraser St. read more

I have used Republic Services in both residential and commercial settings. I cancelled residential service because the drivers would constantly miss pick ups and getting it fixed on the phone was always a 45-minute ordeal. On the commercial side they use deceptive and unethical business practices to increase profits and trap customers. You may agree to a year contract for dumpster service for a certain price. However, during the year the pricing will increase. Most people are busy and think it must just be an overage charge and pay the bill. Unfortunately, the fine print of the contract says that if you pay the bill you have agreed to the new amount. What is worse, you call to cancel, and they say sure no problem, but do not tell you that you have to send the cancellation to a specific email 60 days before the year end. If you do not cancel in a specific way the contract automatically continues for another year. If you try to cancel after it renews, they say you are responsible for a hefty contract cancellation fee. Horrible unethical company. DO NOT USE!! read more

They had many missed pickups without reason or refund. They were incredible expensive, had poor cancellation policies and charged too much to pick up bins and clean at the end of the service. I would strongly suggest finding another trash/recycling provider read more

They won't pick up but you will be charged. Rosie was extremely rude and unhelpful. Horrible servie. Find somewhere else read more

Republic Services - They won't pick up and they will still charge your account. Very unreliable and bad service. Rosie is our account rep and she is horrible. - Junk Removal & Hauling Near Me - Denver, Colorado

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worst ever!! never never use Republic Garbage services. After multiple contacts by residents in my area asking them to NOT pick up garbage in this residential area, they refuse to listen. I am in a residential area and they continue to pick up dumpsters at 6 am!! This is a RESIDENTIAL area where people are still sleeping at 6 am!! CHANGE your schedule!! DO NOT dump the dumpsters in this area!!!!! at 6:00 am. Just STOP! veranda Highpoint Veranda Highpointe 6343 E Girard Pl, Denver, CO 80222, read more

I live with an 83 year old woman who managed to hulk her giant trash bag over near her garbage cans while I was at work. When I came home, she was dragging a large TV box towards them. I let her know, they probably won't take it, but she said she wanted to try anyway. And if they didn't want to take it, they could just leave it. I figure, mmkay, no harm no foul, right? Well, when my husband came home that morning when these aholes were picking up the trash, they literally berated him and yelled at him for leaving that box there for them. They called him stupid, they told him it's *obvious* they wouldn't take it, and they left him and the box there. Needless to say, we sought other avenues. Customer service is a joke, their employees are borderline *evil* if not just flat out malicious, and even if they were having a bad day - dude you don't call your clients stupid. If you don't want to take something or can't, guess what? Just *don't*. Not that hard. We'd get the message and do something else. OBVIOUSLY. -_-; Don't bother with these people. They're just a hideous business. PS - Needless to say, like *many* others here - trash pickup is a hit or miss. You have a 50% chance if they'll take it or not that round. And if they don't, well F U, cause customer service doesn't care. They'll tell you oooh sorry, oooh we're short, oooh this and that, but it'll just keep happening. Like Comcast and their constant outages, you can depend on it. read more

Due to Thursday snow fall, service was to continue on Friday. Republic then decided to skip over all of its Thursdays customers and leave us to deal with full trash and recycle bins on our own. I called their customer service on Friday and I was told they "would make sure I would be services on Friday". What a lie. Now I have to wait two weeks for trash pickup and 4 weeks for recycling. From all of the negative comments about them on the web. If I was not moving, I would fire these clowns and use one of the other companies. They have demonstrated they don't care and from all of the other one star reviews, it appears I'm not the only one. read more

Nope. Have had it. When I first went with Bestway, they were great. Great people. Great service. Then there sold out. My bill has had increases without ever telling me why. Called a few times asking what's this? What's that? Service got worse and worse. At times no pick up for two weeks. Had to call. Today the bill jumped like a LOT with no explanation. We're done. Going with someone else. No way will I or should anyone else tolerate a significant increase like that much less with no explanation. Disgusted. They used to be so great. Not even close now. read more

I would go lower but this is the limit for Yelp. The trash pickup crew for this company provides excellent service week after week, but the recycling crew are idiots who regularly skip our house despite the fact that both bins have been wheeled out to the same location in front of the house every week for 20 years. No explanation given by management. Same company, two different crews, one can find our house, the other acts as though we didn't exist????? read more

This company is actually called GFL now. When they were Alpine they were reliable, but now that they are part of GFL they are the worst company ever. I've never dealt with a company this bad. We pay for 3 trash and 3 recycling pickups each week and we consider ourselves lucky if they come for half of those. They miss pickups EVERY WEEK. Our dumpsters are constantly overflowing and we have to call them several times a week to beg them to come empty them. It's absolutely ridiculous how unreliable they are. The worst part is that their drivers LIE about doing pickups so when we call we're told they already came by. Even when we send them photos proving otherwise, they still don't come back and empty the dumpsters that day. And because the company is desperate for drivers, none of them get in trouble for lying about picking up our trash. We've gone more than a week without either our trash or recycling being picked up and it's becoming a health hazard. The worst part is that it is near IMPOSSIBLE to get them to credit you for all the missed pickups. We have requested dozens of credits and received NONE. Not one! It's pretty ballsy for a company to expect their customers to pay full price for half the promised pickups. DO NOT use them for your trash pickups. You'll have to sign a 3-year contract and will be stuck with them. They give excuse after excuse and promise that things will get better, but they don't. We have been dealing with this for the past six months and it's still just as bad. We are in the process of switching and will never use GFL again. The new company we are getting is about 25% cheaper so with GFL you are paying a premium price for substandard service. I'm amazed they are still in business. Seriously, do not hire this company. read more

Republic Services - If you hire Alpine/GFL, expect your dumpsters to be overflowing all the time because they rarely come when scheduled. - Junk Removal & Hauling Near Me - Denver, Colorado

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I could not get them to pick up my trash. Payed for extra service witch they could not do. Canceled my service after no pick up of trash witch I had already payed for. More excuses than it is wirth. read more

GFL Environmental bought out Bestway and ever since they are horrible. The service is inconsistent and if you have an issue you can't call them as they won't answer their phone. When they do so up to pick up the trash they are sloppy and dump the trash all over the road. I have filed a BBB complaint. I highly advice you do not use them. You will be ripped off. read more

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One of the worst trash companies out there. On a weekly basis we receive pathetic excuses as to why our trash has not been picked up. The drivers are not properly trained or instructed to do their job, and constant excuses by Anthony the dispatch manager who refuses to take responsibility for his companies short comings. For over a year the trash bins have been overflowing because it doesn't get picked up on time and our complex is scheduled for 2 times per week services. If you are looking for a company for either residential or commercial services make sure that you look elsewhere and avoid Alpine/GFL at all costs! read more

Republic Services - Junk Removal & Hauling Near Me - Denver, Colorado

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Awful experience, save yourself time and headaches by going with another disposal company. Just got off the phone with customer rep (was in the telephone queue for 45 minutes) because they missed picking up my recycle for the second time. Tried to get information from rep as to why this is happening, and she doesn't know, just told me it's 'possible' that they didn't finish their route. Okay, so are they finishing it today I ask? No she says, hopefully by tomorrow, at the latest Thursday. Wow. I'm not joking, this is how they resolve their inexcusably bad service. No information as to why this keeps happening, and I have to leave my recycle bin on our street from Monday - Thursday. That's ridiculous. Not only is it an eyesore for the neighborhood to have your bins sitting out for so long, my recycle bin is full, and so now I can't add this weeks recycle to the bin until they pick it up so I'll have to use temporary garbage bags in my garage. What exactly am I paying for when I'm being inconvenienced like this, repeatedly? We are switching ASAP, when you sign up for disposal it's simple, I pay you, you pick up my recycle and trash at the time we agreed! AVOID! read more

I was so frustrated recently that I was ON HOLD forever to get a simple answer. Drivers are always very friendly and helpful. They suggested I drive right down to the office and bang on the door (they said it was kept locked). Somehow I got my answer and now they send me a past due notice for $67.50. I called and gave them the exact payment number from Chase Bank from 3 weeks ago. They said "the bank must have made a mistake"....waiting for a CB from "supervisor" but I'm cancelling my account after 30 years at 3 different homes. With the foreign acquisition of BW things have gone to hell. read more

This is the second week in a row that GFL has not picked up our trash or recycling. We call, they say they are coming, they do not come. I am cancelling today, and using someone else. Also, we have had constant billing problems since Bestway was purchased by GFL, and this company will send your bill to collections without any notice. It is a nightmare trying to set up automatic billing. What a terrible, terrible company. read more

GFL bought them... Terrible customer service. Wait 40 minutes for them to blow smoke up your behind. Zero follow through. Then call them the next day, wait 40 minutes to fire them for the incompetence and find out they paid themselves a month early through auto pay and refuse to refund the money. Call anyone else. They are thieves and the worst...up there with Comcast...lol Try Carefree Disposal instead. Some of the old employees at Bestway started a new service. They answer the phone and do what they promise. read more

Used to be the best in town, but since being taken over by GFL they rarely pick up as scheduled, don't answer phones, and are full of excuses. Their prices have gone up by 50% while the service has become frustrating and irresponsible. read more

GFL ....I am so happy with their service. Even when I have forgotten to take out my cans, they have walked up the driveway and emptied them themselves. They have gone above and beyond anything that I would expect them to do. This was my mistake, THEY made it OK!So thankful for you guys!!! How awful for someone to forget your take their trash out...I forget, and they go above and beyond! Thank you so much for everything that you do!! I am so happy with your service! read more

First review I have left for any company and I am leaving it here for Bestway/GFL. Earlier this year I would gladly have reviewed this company with 5 stars but now I don't even want to give it a 1 star review. I signed up with Bestway after moving to Colorado Springs and a realtor recommended them. I rarely ever forgot to put out trash but if I did they would either find it accessible or they would knock on my door. Recently they were bought out by GFL. For the last several months my trash is picked up once per month without me calling every day to speak with someone. If I am calling daily it gets picked up once every 1-2 weeks. Currently I have 2 weeks of trash right now. I have just switched to Waste Management..... read more

I live in an apartment complex that has a contract for both trash and recycling pick-up with Alpine/GFL. They come by so randomly that it is like having no service at all. Most times I drive my trash to the city facility. Having a week with a holiday results in a three-week gap in service. It's as if they forgot that our complex has an account. Maybe they treat their workers so poorly that they can't keep them. The director of this complex assures us that she is trying to get Alpine/GFL to give us the service that she pays for, but we are going on two weeks now...for 180 units. What a mess. read more

Awful company. Been trying to cancel my service with GFL for a week now: Nobody picks up the phone or returns my voice and email messages. How in the world do I get rid of them??? read more

I have not had my garbage picked up two separate occasions this month from Bestway or whatever they are calling themselves now My garbage sat for two weeks and then they finally picked it but charged me of course. Now here we are again no pickup today I live in the Falcon area No one is getting there garbage picked up out here You call and the phones are not working and their email on their website is having technical difficulties How convenient for them to not have to answer to their dissatisfied customers!! They need to credit me two garbage pickups and I am going to change to someone else. DO NOT USE THESE CLOWNS for your garbage pickup provider!! read more

This company is now called GFL Environmental after GFL bought Bestway. Cannot contact this company by phone or using their support service requests on their website. They don't answer the phone. They don't respond to service requests submitted on their web site. A big 0 for customer service. Having an extremely difficult time this week canceling service after several years with them. They still show I owe them for service from July to the end of September even after several on-line support service requests asking to cancel. They won't answer any of my questions about never receiving a container from them. It is difficult to find out from them about their many service delays. They post nothing that is obvious on their web site about these many service delays. They provide very poor service with missing pickup days and changing pickup times from 7:30am to 5:00pm without notification. read more

Been with them for about 5 years and finally fed up enough to find another trash company. They forget my recycling about once a month and forget to pick up everything occasionally. I pay for them to grab the cans and put them back, but most of the time the cans are left in random places. Called them 4 times this month and no one answered; left 4 voicemails and no one called back. Not dependable. read more

Horrible company. They didn't pick up the trash on Monday at my house in Monument. I called 3 times over 3 days. Always voicemail and no call back. Disgusting. They bought out Tri-Lakes disposal and it's been nothing but a disaster and disappointment ever since. Stay clear of them. You've been warned. read more

After being a customer for @ 15 years, my trash started being missed.. Then I would get hateful messages saying my trash was either not in the right spot or not out at all when it was! the last straw was the DEGENERATE on my route SPRAY PAINTED 2 big ugly RED squares out in front of my house. I guess that is where the super GENIUS thought the cans should be!! Got a half-hearted, indifferent apology from the owner and NO attempt to fix this or keep my business!!!! read more

Republic Services - Junk Removal & Hauling Near Me - Denver, Colorado

I cannot speak highly enough of GFL (Republic) Trash Service. They're always reliable. Today, they actually walked up my driveway to get the trashcan because I had forgotten to put it at the end of the driveway. Amazingly courteous, above and beyond. read more

I pay 1,000 a month to these clowns and they still can't pick up my trash on a consistent basis. Not only do they regularly skip us, they have the nerve to charge us for it! This last time was three skipped pickups in a row. read more

Republic Services - Alpine skipping our pickups, again - Junk Removal & Hauling Near Me - Denver, Colorado

They tried to cheat us. They missed a pick up. Told me to place garbage next to the dumpster and they would pick up twice, instructing me to refill it after the first pick up. Instead they picked up everything outside the dumpster and I had nothing for the next pickup. I had just moved in and the following week I had many bags of packing paper I set between the dumpster and my trailer and to my surprise they took it without me asking. I placed it there to fill after they dumped. A month later they told me their driver was not supposed to do that. Then they sent me a bill for $300. When I called they threatened me to send to collections so I told them to come get their dumpster. They told me if I canceled, they would raise the amount and send it to a collection agency. I canceled and they sent it. The collection company talked to me for 2 minutes and dropped the entire thing immediately. Do not let them extort you by threatening collections so they can get more fees. Go to twin enviro. Zero issues with them. They come, they pick up and no extra fees no calls nothing. Just simple trash pickup like it should be. read more

I cancel service and is still waiting for a 73.00 Refund ...I have called 6 times and they keep telling me it is in the mail....... the local people said all they can do is fill the request.......What a joke............. read more

Best Way was acquired by GFL. Since then, the service has been poor. Some days they fail to pick up. They don't try to contact us in advance to let us know. They don't answer the phone until after business hours. If I leave a message, they don't call back. When they miss the scheduled pickup, I have no way finding out if or when they will make it up. read more

I have to keep calling them to pick up my recycling bin. I've noticed they've missed my whole street at times.

More like worst way disposale . the guys that pick up my trash if you can call it that are some of the rudest people I have ever delt with and they dump trash all over the ground and don't pick it up and the office staff isn't much better . we have never gotten the service we signed up for . we are dropping best way and going back to a less expensive company. Me or anyone I know will never use them again . the employee at best way that has been nuce was the guy picking up the trash cans when we canceled our service. I don't NOT recommend this service at all . Not once has this company stood up to their name read more

The website says the company is Bestway. Not true. GFL bought Bestway. Do not hire this company! They have been investigated by the local news stations at least twice in the past six months for complaints similar to mine. This company runs a fraudulent business. They steal your money on the pretense they will provide a weekly waste removal service. They might provide this service for two or three weeks, but then they will quit stopping at your house. You will have to call their "customer service" line repeatedly in order to convince them to do the job for which you have already paid! IF they answer the phone. I have had to make these calls every two to three months for the past ten months! This complaint has nothing to do with COVID; my neighbors watched the GFL truck drive right past my house two weeks in a row. read more

Bestway Colorado Springs was terrific, and I used them for almost 30 years. Ever since this Canadian based company- GFL- took over they are beyond terrible. When I took the time to CANCEL their service, by driving to the facility, since they do not answer the phone, they not only did not give a me a refund, but continued to bill be for the next quarters service. I have spent no less than 2 1/2 hours of my day trying to get my $ back. I have been on hold for 1 1/2 hours going from one useless 800 number to the next, AFTER driving to the facility AGAIN. I may never get my money back from them. I complained on their FB page, it was removed, and now I'm banished from their site. read more

Every time they come they are courteous and thoughtful. Even on heavy snow days they will come to my door to see if I have trash. I don't always put it out on snow days if there is only a small amount in the very bottom. On Friday 11/22/2019 the nicest person came to my door and took my trash and my recycle to the curb. I felt bad for forgetting they would not be there the next Friday because of Thanksgiving. I wish I'd gotten his name. We have lived in CA, TX and WY and no other trash and recycle services even compares to Best Way in CO. Even when we moved to a different subdivision we still receive the absolute best and positive service. Sure hope GFL keeps those great employees! Too many negatives in this world...It only takes a minute to give someone a complement (: You guys Rock! read more

Covid, schmovid, answer the damn phone! answer email. If you cant, let people know on your website or on your recorded phone message. I have tried for two weeks to email and call you. Now im trying to figure out how to cancel your service. As I said, if you're going to use covid 19 as an excuse, at least tell us that!!!! Stop making us wait on the phone listening to this cheesy song!!! Or have someone answer your dang email!!! I'd rate you a zero if I could!!! read more

I have called 3 times, left 3 voicemails and 2 emails. No response in two weeks. They have not picked up my recycling in two weeks and my bill is paid. I will be cancelling my service if I do not hear from them this week, very frustrating. read more