I am not a customer, but a neighbor. After emptying the trash bins, the Republic employee placed the bins in the middle of the sidewalk. There are written instructions on the lids to place the bins on the street. I am disabled, in a wheelchair, & need to access the sidewalk without blockage. Called Republic & voiced my concern. Customer service was friendly & assured me they would educate the employees. We shall see. My rating is based solely on the customer service call I made today. Disabled veteran read more

-- Service at the street is 5 star. Service, clarity, and responsiveness on the phone to get billing info, is 1 star. They don't give rates on the website and getting a rate, dates of billing, dates of service period are all 1 star. -- read more

I canceled my service with Republic at the end of December 2025. I am still getting past due notices for a trash can removal fee of $55.00. This is the third company that purchased the trash company we originally had pick up our trash. I have talked to several people in their collections department in different states. Our service was in Colorado. Everyone I've talked to says my contract states this or that , I have never signed a contract with a trash company in my life. Republic Services required me to use their trash containers, I used my own with all the other companies I've ever had. The service fees were raised so many times, I started using a different company, Humpty Dumpsters Please choose any of their competitors. read more

Republic Services reached out after my Yelp Review and arranged to pick up my recycle bin at no charge, and credit me for missed pickup days. I appreciate their efforts to make things right. We no longer will utilize the recycling service, since we are not generating much since our initial move in, but will continue the trash pickup, which they performed in a timely manner since we started service with them. Thanks to Arely and the rest of the folks at Republic for their efforts. read more

I've been a loyal customer for 5 years, before Monument Waste Services was bought out. Now that I have to cancel, Republic is charging me $55 to take away their trash bin. I guess loyalty means nothing and repeat business is not a priority. Choose a competitor. read more

I would rather use my own container. The Republic container is too big and bulky! I live alone and barely have enough trash to cover the bottom of it! I'm 72 years old! read more

Go with ANY other trash company. Republic is substantially more expensive and I have almost $30 of fuel and other fees on my bill. Customer service will laugh at you, after being on hold for 30 minutes, when you tell them the reason for leaving is prices and fees. Not to mention, you have to pay a $55 fee to have them pick up your bins, no option to just drop them off locally. I was actually told they don't have a storage facility in GJ even though I drive by it weekly. If they can find a way to charge you an extra fee, they will. If you have another option for trash, do it. Republic is absolutely terrible. read more

Canceled my service with this company in March of 2025 and started with new locally owned/operated service. As of July 2025 was still getting robocalls from Republics billing office ( located in Texas ) that my account was past due ! This was despite having sent their billing office written notice that I was canceling my account. Then, had to talk to one of their service reps not once but twice to try to get them to cancel service! A real headache trying to deal with this company- a typical example of dealing with a giant corporation, based somewhere other than locally ! Never again will I do business with a corporate trash service based out-of-state ! Would give zero star review if I could ! read more

I have had them for just TWO cycles and both times they did not empty my cans entirely. Nothing was stuck, nothing was in the wrong bin. I called and was told that someone would be by to pick it up. Never happened. TWICE! My advice: DON'T use Republic Services. For reference, I'm in Colorado. read more

We were stuck with Republic Services for a year as our only option for trash pickup, and not one billing cycle passed when I didn't have some problem I had to contact them about. Their customer service is terrible, and it took almost an hour to resolve issues each time. We finally got another trash service in the area so I called and canceled Republics service. NOW they are trying to bill me for several days after I shut off their service saying " ITS POLICY" If republic is the only service you can get I recommend a burn barrel and a monthly trip to the dump. It's much cheaper and takes less time then trying to deal with their customer service reps. If anything they owe me money for all the time I spent on the phone addressing their errors. read more

recently raised their rates for a service already over priced. I called them for customer service and was on the line for over two hours waiting for them to talk with me. I discontinued the trash service on feb 8 and they picked up the trash receptacle on the 9 th. now they tell me I have to pay for the month of Feb at a cost of 34 dollars for Feb. great outfit huh!!! I'm getting like services from city of grand junction for 17$ a month. read more

They locked us in a three year contract without disclosure. Increased over time with an environmental fee. That became permanent. Last increase came without notice. Service is marginal at best. Don't use them​ read more

Our service has doubled in price in the past 2 years. When you cancel, they charge another $50 to close the account. Awful. Found a better provider and same services for $33/mo. I honestly think Monument baited much of the valley with good pricing to increase users and make the sale to Republic more lucrative. I feel bad that i recommended this terrible company to neighbors. read more

We called these guys yesterday and cancelled our services. I came home today to find that they dropped off two of their cans in front of my house. What the hell?? I'm not your customer and leaving cans here won't change that... read more

do not use this company been a customer since 2022 just found out they have been over billing me every month. they slowly increase the price if you are on autopayment i am one who does not pay attention to every auto payment and just realized they have been over charging me random amounts. they commit fraud, they are dishonest, they will steal your money do not sign up w this company you will regret read more

worst trash service I have ever had hidden fees prices just randomly go up with no heads up not even an email. Front desk people are very rude read more

They are extremely expensive and charge you five dollars per bag if you have any extra bags. They also charge you a $20 can removal for not using their services anymore. Customer service is horrible. I would give it less than a one if I could. read more

These clowns just tried to tell me they were "locally owned" when I called to cancel my service. I'm not stupid. You are not a locally owned company. The amount of times my service charge has changed is ridiculous. She also wanted to "review my rate to get a better deal". So, basically to give me the rate I had when I was with Monument? I'm excited to try out and support our locally owned business. read more

It seems like weekly there is a change in something to do with our trash service. Day of pick up change, price change, route restructuring, etc etc. Can't find local wedsite and national website does not recognize GJ. Goodbye Republic:( read more

Always on time with trash pick ups. Polite service drivers. Clean trucks ..convenient on line billing

I miss Monument Waste. Corporate is no good for individual areas and treats all the same. We have had a 6 yd for over 2 YEARS with them. Prices are def. higher and I can't call anyone local for help!? It goes to AZ headquarters for all scheduling and questions. What the hell does someone in AZ know about GJ? Furthermore, the innovation for personability is gone. In other words they aren't going to make any exceptions for great customers. What a joke. read more

Price, service, extra charges when canceling. What a rip off. Plus won't pick up barrel for two weeks even though I cancelled today. I live on a shared driveway and they expect us to drag barrel out to street. This is not acceptable for senior citizens. read more

Trash Can and Emptying Weekly, Great Services, Always on Time, Good Bang For The Buck.

Their phone system is always having "technical difficulties" and reaching someone through their website is impossible. Missed pickups, rude pickup staff, and exorbitant prices. Don't waste your time or money. read more

Have missed entering our on time payment and then refusing to pick up our trash. This is the third and final time we are going with a different company. Avoid these jokers at all coats!!!! read more

I did not want to use them, they were pretty much forced on us when the local company sold. Ridiculous prices. I called to cancel because I went with a LOCAL company. The salesman, was rather invasive...kept pushing me...oh we can lower your rate, who are you going with? I told them that I wasn't going to tell him. Please cancel my account.Phone call ends and a few days later, I get a very discounted bill in the mail... I wrote on it to please cancel this account and sent it back to them. Fast forward to today when I get a robocall saying I am past due. Well no, I am not past due... I hope they just go away.... not talking to them anymore! read more

So I have received my trash bill every month and realized I already paid the previous 2 months in a row so watch these guys

Do yourself a favor and stay far far away. Had this company for a year and they raised the cost 3 times and changed my pick up day twice without telling me. Customer service is a joke and they charge you to pick up their cans. $20 per can plus admin fee and fuel fee = $50. They said if I didn't pay to pick up their cans then they wouldn't cancel my service. Hoping they go bankrupt soon as nobody I know has ever had a positive experience with them. So glad to be done with them. read more

The worst ever. Customer service poor. Rates excessive. Unreliable pickup. Overage charges. Fuel surcharges. Enough said.

After excessive fees and price increases. Going with locally owned company. Republic bought out monument and can't stop themselves from extracting more money from me. This is residential trash pickup, not rocket science. There is no monopoly power. How stupid do you think I sm? read more

How is it possible to have your Republic Services monthly trash pick up payment on autopay yet still get charged a late fee every month?? Phone calls are pointless. I call Republic Services every month and they assure me the problem has been fixed yet here I am once again preparing to call them. I'm switching trash companies!! read more

They just took over our trash company, instantly increased our bill. Then, we didn't pull the trash can far enough onto the sidewalk the day of pick up. The driver got out of the truck to take a picture that it wasn't far enough onto the sidewalk (a move of about 1 foot), to not pick up trash. And now they are going to charge $25 for a separate pick up. I HATE this company. They Charge $137.50/quarter - $45/month and they can't be bothered to move the trash can 1 foot so they can charge an additional $25. read more

I am a local business owner. I was using Rocky Mountain Sanitation. When Republic bought them out, they immediately raised my rates. I decided switch to Humpty Dumpsters. They are locally owned and charge $40 a month less. They also don't lock you into a contract. Cancelling my service with Republic has been a nightmare. I have jumped through all of their ridiculous hoops and they still refuse to pick up their dumpster. read more

they came to town, bought out all the local companies and jacked up the prices. went ahead and switched companies and they adjusted my last invoice and resent it with a due date of October 20th. today is October 17th and I've received numerous calls and emails harassing me about my bill that isn't even due yet. so glad i switche. read more

Unreliable. Problem solving over the phone seems productive, but then there isn't follow through, no documentation of conversation or solution, no responsibility. Unfortunately, this company has bought out its competitors, so there is no alternative service available at this time. If you can find a different company, use it!! read more

They bought out 2 locally owned companies recently. They miss the scheduled pick up more than they actually pick up but won't give a credit for their lack of competency. They have raised the rates almost monthly since taking over. They mail your bill post marked 1 day past the due date and have already attached a late fee to the bill and you can't pay your bill locally anymore. They rarely answer the phones. When emailing to answer cancel services they respond with "we don't accept cancellation via email" They also won't cancel your service until the last day of the month regardless how early in the month you cancel it. They have absolutely no concept of morals or ethics when it comes to doing business. read more

Their fees have gone up so much it's ridiculous! Its a trash service and I went from paying like $66 quarterly to $125. Not to mention they charge for anything extra. I paid my final bill after canceling service with them and still got another bill because they charge you for picking up their own trash cans! Not to mention they now added a fuel charge to the already high bill. There are better options out there, don't let them take your money. read more

Watch your billing these guys will over bill/ double bill, you name it. We had a porta-potty and a dumpster they went over a month with out cleaning the porta potty. read more

If I could give this company no stars I would! As with other reviewers, they came into our city and bought the last two local companies and that's how I had them as my trash company. They increased prices for my dumpsters almost double. Then they charged me $60 extra because they said the dumpster was "overfull". When I complained they sent me the picture the driver took. It wasn't overfull, the lids could easily have been shut then they changed their story and said that was why they charged me $60 because the lids weren't shut. A new local company started up in my town and I signed up with them. Republic Services made it incredibly hard to cancel and then they charged me $92.40 for each dumpster I had picked up. They charged me almost $100 per dumpster, to pick up their OWN dumpsters!!! When I called to complain, they said it was in their agreement to discontinue service!? What agreement??? This company doesnt care about customers or customer service! They will charge you for everything extra they can. They're horrible! If you have a choice, don't use them! read more