(Edited 9/2/2022) We have received service as of 9:15 this morning, and I have adjusted our rating in recognition. Thanks to Republic for their attention on this matter. original review: Houston area here, adding to what seems to be a consistent litany of woe: it is now going on the third week since our trash (small business, museum) was last picked up. We are fully paid up via automatic debit. A half-dozen phone calls to customer service reps have done nothing; we have been repeatedly promised that they would make a special pickup "tomorrow", but no one ever shows up, including the regular Thursday pickup we have actually contracted for. I can only conclude that Republic has more business than they can effectively handle and does not want ours. read more

WARNING: UNRELIABLE SERVICE - DO NOT RECOMMEND REPUBLIC SERVICES For the past several collections, Republic Services has failed to pick up our trash despite us placing the bin out the night before with the trash pin clearly visible. The driver intentionally skipped our property while picking up our neighbors' trash on the exact same route. This is NOT an isolated incident - it has happened repeatedly, and every time I report it, I receive empty promises that an "operations supervisor" will contact me. To date, no one has called back. If you cannot provide basic, consistent service, what are we paying for? Republic Services charges premium rates but delivers substandard performance with zero accountability. read more

Republic Services North West Houston - Complaint - Dumpster Rental Near Me - Houston, Texas

Billing is always wrong, charging for overages that do not belong to us. Price increases happen oftern and without reason.

I have lived in my neighborhood well over 10 years and our great trash company santek waste was bought out by these people. They are the WORST raising pricing for nothing different. No "extra pick up" is available nor is big items UNLESS you pay. If you miss a day, oh well ‍ you'll have to wait until next week with no discounts. I am in the process of reporting them to the state. read more

Believe it or not, they paid Google to hide the negative reviews from others in Google maps and only the person who posted can see the reviews. Do NOT buy services from Republic. They do NOT care about your needs. They only care about their business and MONEY and do whatever they want to do without considering your requests. They are a bully in the area. Selfish company. The customer service is RUDE. They don't help solve your problem. Instead, they are impatient and just make some excuses to hang up the phone. They never call back when promised. They do not take the responsibility but kick it to someone else as a soccer. I would give negative stars if there is an option. BTW, they made a loud noise in the early morning like at 2 or 3 am, bothering the neighborhood and refused to change schedule. read more

Worst custom-made service ever. No communication, and no call backs. Youbeill be lucky to even get a email on a timely manner. Generally, do not use them read more

Stay Away. Low-Quality and Unbelievable. They consistantly take your money, but not your trash. I often spend lots of energy speaking with service reps, file missed pick up reports, and they all offer empty promises. I can't believe they are still in business read more

Terrible service. I just moved in so I have more than usual trash. They skipped my home because I had too much trash in the trash can. on hold with a rep for over an hour. Their online support is non existent. read more

Not to be confused with Democrat Services, which are much less billionaire-centric. They do a good job around Houston with waste removal, in a city where such things are actually quite difficult. They should be commended for that, and often are, and are one of the companies that are a go-to for this kind of service in town. However some of their services and business practices and compulsory charges are just unacceptable. read more

Republic Services North West Houston - Trash talk - Dumpster Rental Near Me - Houston, Texas

Please be careful of using their service and signing a contract. I have only been with them for 2 years and the rate increased by 50%. I am still stuck it in for another year. Will leave after that. read more

STAY AWAY. WARNING - We are drowning in trash because of their non existent portal and service. They'll pick up right away to get you signed up, but the portal is inaccessible and they never pick up phone calls. We've tried multiple calls, emails with our "rep", to no avail. We wanted to get additional pickup and upgrade our size bin but have been unable to get anyone to respond. We have another competitor that has agreed to beat their pricing, and we're ready to move with them. But now that Republic knows we want to cancel, they're nowhere to be found or contacted. STAY AWAY. read more

Republic Services North West Houston - Dumpster Rental Near Me - Houston, Texas

I wasn't able to pay a given payment and they charged me to interrupt my service and then charged me again to restore the services!!! This is very upsetting to do that to people who work their hard earned money!! Fine to charge one fee, but two?!!! read more

We have more than 3 weeks waiting for a trash removal, this is RIDICULOUS!! This the WORST trash company you will ever found!! read more

Republic Services North West Houston - Dumpster Rental Near Me - Houston, Texas

They notified me after my bill was due that they had a price increase. I received the notice on Saturday afternoon and canceled first thing Monday morning. They came and picked up my can, but didn't cancel my service until a month after. Now they are sending me late notice for services. I didn't use and couldn't use because I didn't even have a can. I think your business practices are very unprofessional, and maybe even illegal. read more

They should change their name to "Sorry for the inconvenience" Unfortunately they have a monopoly with City of Sugarland so i cant get rid of them. I deal with alot of trash companies on my construction sites and they hold the title for the worst of the worst. They should put the whole company in one of their containers and trash it. I have to call a supervisor at least 4 times a month due to thier incompetence and all I ever get is I'm sorry for... fill in the blank. They obviously don't care enough to make a change, they will just continue to be trash. UPDATED REPLY! Yes there is something you can do. Fire everyone including yourself and sell the company to someone who competent! Other than that, take the sorry and shove it. read more

Republic Services North West Houston - A full dumpster they won't swap until I spend hours and hours talking to many departments. EVERY SINGLE TIME!!! - Dumpster Rental Near Me - Houston, Texas

Junky company with very dishonest business practices. I signed a $150 a month service and now its almost $400 a month. I cancelled their stupid service and instead got Rubicon global for $150 a month. When i called billing department they told me they don't know why my invoice keep going up every month and i need to talk to their loser sales rep who is MIA . read more

Republic Services North West Houston - Monthly charges going up every month. - Dumpster Rental Near Me - Houston, Texas

Absolutely trash service(no pun intended). Moved into a subdivision and this is who we are now stuck with. According to my portal bulk pickup is Thursday yet they never pick up bulk on Thursday. Needed to put mattresses out so I called and was assured that that day Thursday it would be picked up. Of course it never was. Called that afternoon and was told we'll actually according to their paperwork bulk is Monday but she's escalating it and I would get a call back from operations. Never received the call back. The next morning we called back again and they escalated it again and told us it would be picked up by 4:15 that day. Well it's Monday and mattresses are still sitting here. We've lived here for a month and this is probably the 7-8 time I've had to call for them missing our cans and now bulk pickup. There's no accountability and tons of broken promises. I can't believe our HOA and us as homeowners pay this company. read more

Representatives are not held accountable, this missed multiple pickups and my account was never credited. Even when my account was closed they continued to charge me, currently in process of disputing the charges. Do not do business with this company, poor customer service and poor reviews! read more

I called them 07/09 to see if delay in schedule, was told yes, pick up would be Thursday (due hurricane we just had). Great. I happen to be at home (had no ac was driving back and forth for a week) on Wednesday and here comes the garbage truck. I quickly put out my garbage and I talked directly to driver and made sure it was also "bulk trash" day (things like boxes, etc that cannot fit into garbage cans, they do this once a month on a schedule and it showed that Wednesday at bulk trash day)... so I cleaned out some stuff from my garage and put it out by curb (as the the normal thing we do every month). It was not picked up. I called on Thursday was told it would be pick up today, called again on Friday - twice and was told by a Senior relations person it would be 100% picked up today, it was not. I called again on Monday and Tuesday - each time really nice people told me absolutely it would be picked up today. I talked to senior relations people in LAS, Indiana, New Mexico (they have call centers all over), finally given supervisor in Houston. SHE assured me it would be picked up Tuesday.....it was not. It might get picked up today -- but who the hell knows. Clearly this company does not have it's act together - one side does not know what the other is doing. read more

The worst people I have ever dealt with. From corporate people to customer service people all the way to the guys who drive the trucks are all lousy at their jobs. customer service is a joke! When you call corporate they are passive and act like they'll address and fix the problems but never do. My normal service was last Friday but yet every day I receive a call stating they'll come the next day. Here we are a week later and my dumpster at my business is still full and about to over flow. I called customer service and I get the same mediocre nonconcern practiced response. You guys are the worst! But don't let us be late on a payment or you guys loose your mind!! How about you Republic Services do your job! You're only getting paid bc WE PAY YOU! My business with RS is done read more

Since there are no negative stars I had to choose one star. However, I rate this company as 5 Black holes. Customer Service isn't just poor but unhelpful, incompetent, and hostile. Their prices are higher than almost any of their competitors. The small church resale shop where I volunteer as an assistant bookkeeper signed a proposal with them on Decemeber 2, 2023. In that time we have requested a copy of our contract and rates. We were an existing customer and were led to believe that our increased rates were due to us not having a contract. We sent them a check guessing at our new rate based on the proposal since we did not know it and Republic would not provide it. Our account sales rep. had infrequent contact with us and is apparently no longer with the company. Having tried to resolve the issue of knowing our rate and having a copy of the contract (we had a copy of the proposal) for two months we decided to cancel the service. On January 30, 2024 they magically found the contract signed by them December 29, 2023 and provided it, also claiming the rate issue was fixed (in the meantime we had recieved a late payment notice at the original not contract rate.) They wish six months payment if we wish to cancel the service. This is the most unethical, unprofessional, and immoral company I have ever had the displeasure of having to work with. I suggest literally any other company for your trash needs. Additionally I encourage you to not invest (and sell if you have) in this company. read more

Terrible customer service, constant delayed pickups. Wendy is very rude and would not even listen to the concerns presented. We signed a contract (big mistake) and the rates just kept on going up. Asked them to remove dumpster and get penalized for doing so. Trying to hurt small businesses is not a good thing. read more

After my can was delivered I had problems with my trash not being picked up for about a month and a half . Even though my can was out at the time of pick up I had to call more than once about this. Then after they started picking up I paid my quarterly bill of $191 which is for 3 months . After not even 1 full month I ended up moving so I had to cancel service. I was told thati would get a refund for the remainder of the quarterly rate. But after all the fees and taxes I only got refunded $14 . I had nothing but problems with them since they delivered my can. Then they basically robbed me of my money because of fees and all their bs . I regret using this service ans I guarantee I never will again. I would not recommend this service. And they might as well be put out of business for scamming people with terrible service read more

A fantastic company if you like your bill going up a bunch outside of contact completion. May God help you if you have not turned off auto renew of your contract. I called and asked if I was out of contract Republic said I was not in contact. I signed up with a different service and all the sudden I was in contract and owed them more than a thousand dollars in "liquidated damages". DO NOT USE!!! read more

Services are bad and late slow pick up sound a better provider I recommend them 100% fast friendly and picks up 80% of the time And usually get my place trash with in 4 hours after call of less And saved over 100$ with him Their number is (346) 340-2837 Tell him Arreon sent you! Good guy read more

I would not recommend Republic Services. When it's time to cancel, they give you the run around and don't honor their contract. Their Reps don't return calls. Their service sucks! read more

Some of the worst customer service that I have ever experienced in my life. Over the last 2 months our regular service has been sporadic at best. Missed days, delayed pick up by 1 or 2 days randomly... Reported on-line - zero response or feedback. Reported by phone - rude customer service and no offer of prorated refund of missed days or credit to account. Finally had enough and set up a cancelation for the end of my invoice cycle. Hands down the worst customer service experience - asked why I was cancelling and I reiterated the issues noted above, no trying to retain a customer... And now for the best part - THEY WILL SEND ME AN ADDITIONAL $50 INVOICE TO REMOVE THIER TRASH CAN? WHAT A JOKE! Save yourself money, time and a headache and never use this service. read more

BEWARE OF THIS COMPANY! DO NOT USE THEM OR SIGN A CONTRACT! They will consistently raise the amount they charge you from the base rate to the fuel / environmental recovery fee. This fee went up when fuel costs rose but never came back down despite the decrease in fuel cost. If you try to terminate the contract early, they will charge you for SIX MONTHS of service. The contracts auto renew for 36 MONTHS if you read the fine print and Republic WILL continue to raise your cost! Other companies in our Central Texas will provide the same service for $100-$120 / month versus Republic's $250++ / month! Please DO NOT USE! read more

I have Republic Services for my construction business, and they have disappointed me so much but I can't do anything since they have the exclusive rights to the area. They delivered the dumpster to the wrong suite even though I mentioned many times not to put behind wrong suite, the landlord will give out fines. Yet, they delivered to the wrong suite. Called them begging to come relocate, still did not do it. Now I am being fined $100 for each additional day the dumpster is not behind the right suite. No actions had been taking on Republic Services yet. ‍. All my payments are current. read more

Republic Services North West Houston - Dumpster Rental Near Me - Houston, Texas

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The worst customer service on the world. I did not renew our contract in February and have asked to cancel service at our business. I've been calling for 4 months to pick up their containers and NOTHING has happened. I'm so frustrated. I've called atleast 20 times, sent emails, mailed letters. NOTHING. This is the worst experience I've ever had with a vendor. I will NEVER use them again and warn everyone to steer clear of this **** in response to your message, Republic Services, what is your email address for me to send you the info you've requested? I need your contact info to be able to do that. read more

If you are small business ... wait...if you are ANY business especially small in need of a regular waste removal (trash) from your facility.... And PLEASE, PLEASE find anyone else!!! This huge corporation has no time- even the manager they assign to you- to help in time of need. You can not call a manager or anyone to revive help; the customer service line, I feel really bad for them, because they do only what this company allows them to do. Being in the service industry you would expect a company like this to understand how important it is to do what you claim to do-especially when you charge them extra for the service. After taking full responsibility for not placing our trash on the corner for pickup, I called in a timely fashion and PAID for an additional pick up the next day... this is the SECOND time this company has failed to produce quality service. So now are very small business has trash everywhere in the street because they did not come when promised. PLEASE find another quality service place to do this type of business. This large corporation has zero time for anything less than , it seems, a million dollar account. UPDATE: Still no trash pick up - it's been an entire week. Just spoke with a supervisor and now they are saying they are having "delays" in picking up trash and no one in corporate is picking up to find out how we can get the trash picked up. It may not be picked up until Thursday. Our regular scheduled date is Wednesday. We have so much trash and our neighbors are dealing with this as well- unbelievable. I wish I could rate them lowere than this. read more

Republic Services North West Houston - Dumpster Rental Near Me - Houston, Texas

This company is trying to charge me taxes and fees for something I didn't use. I have heard so many bad things about this company doing this to other people as well. I'm not going to pay your taxes . Pay them your self. I will be calling the BBB about this . It needs to stop. No telling how people have paid there taxes for them ,but not me. . read more

BEWARE!! They hide a 36 month clause in the blurry fine print contract they send over to you in the back text pages when you sign up for a business account. They raise the monthly fee's all the time. Super $$ and not worth it! if they give you some type of market concession to be competitive, they automatically extend your contract in the hidden fine print. BIGGEST SCAM OF A COMPANY I'VE EVER USED. id suggest Waste Connections Houston Area (Nate) if you want excellent customer service and a real person to deal with that will return calls and provide excellent customer service. HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE! I've asked for 45 days to have a container removed off my business property and the call center has no authority but to take a message and someone will call back within 48 hours. (which doesn't happen) The Houston area account manager never returns these service call requests and is entirely incapable of handling a single small business account. Please don't fall for the professional "garbage" they sell, you will regret doing business with them. This has been the worst 36 month business relationship I've ever experienced. If want to hear excuses, lousy service, poor accountability from a company who does 9 trilion $$ a year, by all means sign up with them. if you have better things to do and a real job, RUN! RUN! RUN as fast as you can! read more

Update: Republic Customer Service reached out to me after my initial review and deleted the remaining balance. They were attentive and proactive in getting this issue resolved so I'm very pleased at how they handled it. I had received a quote back in May for a dumpster rental. The quote was for $419.00 dollars for a dumpster rental for the weekend. The invoice was paid and no problems. I received a call last Friday saying I had an outstanding balance. I returned her call today and she stated they misquoted me and needed an additional $80.00! That's bad business and I will not be doing any further business with them. Stay true to your quotes Rep Republic ServI couldn't send a private message over the phone) Please call me at 713-823-8777 read more

We have 3 shops, currently just opened 1 over a month ago. We were ok with there service before opening up our 3rd location. We place an order prior to open especially while we were in the process of remodeling the 3rd location. Its has taken over a month for the delivery of our new dumpster rental to arrive,....guess what ITS STILL NOT HERE!!!! We've called numerous times over and over just so we can be told it shows scheduled for tomorrow and tomorrow never comes. The balance on our account shows 0 because its paid on time as REPUBLIC EXPECTS!!! Imagine if we treated our bill the same dam way they treat our order, they'd come with a quickness and remove their dumpster...this is ridiculous. read more

Do not use this service. Actually I can't call it Service. From when I signed up it took me 3 weeks to get a can. That's after being told a can has been delivered and being talked down to. I finally got the can and then they would never pick it up. In a span of 3 months they actually picked up my trash twice and one of those I had to beg for a reschedule because they missed my actual pick up day. However, they decided to charge me for an extra pick up. This company knows nothing about customer service or valuing a customer. I don't know how to message you. You can email me at RobertTLewis@Live.com. I was scheduled again today and no pick up. I called customer service and they said they were sending a message through dispatch and assured me I would be picked up today. No garbage pick up today. Why is this so hard? read more

This is the worst trash collection "service" I've ever seen. 9 months ago the trash can I was required to buy from them had a wheel fall off when they collected the trash. I called and was told I would have to buy another one for $90. Instead, I continued to put the wheel back on every trash day. Then, the wheel that kept falling off was apparently "collected" with the trash a couple of months ago AND service was spotty or nonexistent the last several months. I called again and they still refused to provide a complimentary replacement bin or even rebate ANY amount of fees for the missed collections. When I advised them I would be looking for another company, the "customer service" agent was rude, nonchalant, and told me I couldn't get anyone to provide the service for less than them - not true! 3 of my immediate neighbors have switched to another company for less and I'm about to join them read more

This is by far the worst waste service company that I have ever done business with in the Houston Area. Pleaseeee!!! Use another reliable company. They have given me incorrect information regarding deliveries at least 4 times. They misinformed me of paperwork necessary to perform the work to begin with and have refused to let me speak with a manager to resolve any issues. They also billed my credit card for the wrong amount, and also originally misquoted me to begin with! I have lost a considerable amount of money and one contract as a result of them not delivering a roll off dumpster when I had scheduled it. This has happened twice!!!!!!!!!! There is absolutely no reason why someone should ever use this company! They will not help you resolve issues, they are unreliable, they take advantage of you, they will not respond to your request, and above all they lie to you and then don't make things right. They should receive ZERO STARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am furious with this poor excuse of a company! read more

OH MY GOSH I cannot believe I received a phone call saying I didn't pay my last bill which WAS paid on 3/12/15...two weeks ago.Look at my prior reviews and the trouble I've had with Republic. I don't know what to think of this company. They can 't seem to credit my account properly, an account representative can't seem to return my emails but they sure can make phone calls quick enough when they think an account is overdue. Get a rope. read more

My business has been a customer for,30+ years and this past week I requested a extra pick up, due to work being done. I called on Wednesday for a Friday pick up. It was confirmed and was going to be a charge. I agreed. No pick up, no call.. I called Friday afternoon and again secured Saturday. Reconfirmed Saturday afternoon. Saturday 6pm still no call no show... They don't care! read more