3.5 stars. For several years, I have occasionally shopped at this Petland store…read more For all of my visits, an employee has courteously greeted me. Years ago, when I had different cats with different dietary needs and preferences, this Petland had their preferred types of wet foods in stock. However, during my most recent visit, I did not see my current cat's preferred types of foods on the shelves. I did see a decent selection of beds, collars, leashes, jackets, toys, dog foods, aquarium supplies, some cat trees, hygiene products, bowls, and some cat litters. The prices, though, were higher than what online retailers charge. This store had a few dogs and cats up for adoption through their Animal Shelter Adoption Program (ASAP). It also had some birds, fish, a guinea pig, etcetera. Furthermore, their website says that they offer dog grooming.

2/5 -- Great Selection, Poor Care and Customer Experience…read more First off, this pet store does have the most extensive selection of pet products and animals in the East Liberty/Highland Park/Shadyside/Bloomfield area. You'll find more items here than even the PetSmart on Centre Ave. In terms of stock and variety, I'd rate them 5/5 -- impressive range, shelves are full, and there's something for every type of pet owner. That said, the animal care is concerning. I went specifically for fish, and while the selection looked solid at first glance, the conditions told another story. The tanks and enclosures are far too small, and the animals don't appear to be cared for as they should be. Sadly, it reminded me of a chain store setup -- another pet shop driven by sales, not welfare. 1/5 Pricing is on the higher end. Most items are about the same or slightly more than PetSmart. (I found several identical products cheaper on Chewy with free 1-3 day shipping). The rewards program at this location is a small plus -- you can save around 10-15%, which helps a little -- but overall, the costs don't justify shopping in person. 1/5 The staff interaction was what really cemented my experience. I was helped by the owner, Eric Caplan. While knowledgeable, he came across as condescending and unprofessional. During checkout, I witnessed him respond to another customer -- who appeared to have a developmental disability and was accompanied by caregivers -- with the words, "Get out of here, b***." It was shocking, deeply inappropriate, and visibly confusing to the individual he spoke to. Even if it was meant jokingly, it was shocking. He also made unsolicited remarks about my own aquarium setup, calling it a "waste of electricity," and followed up with more unasked-for advice. Not his money, not his tank, not his business. 1/5 Overall: Huge selection High prices Neglected animals Poor professionalism Final Rating: 2/5 If you're looking for a better alternative, I highly recommend Salty Paws Pittsburgh at 4126 Butler St, Pittsburgh, PA 15201. I'm not affiliated with them, but I've done business there -- they're compassionate, clean, and professional. 5/5.

Just boarded my pit mix for 11 days Had no problems He seems fine This is second time he's been…read morethere He loves playing with other dogs

We have been boarding here during times of travel for at least eight years. The team at Golden Bone…read morealways takes great care of our Vizsla. They accommodate short notice with grace, and return our dog clean, happy, and well cared for.

All of the doctors, techs, staff, and receptionists are phenomenal. I suggest this practice to…read moreperson I meet who gets a new dog or cat. They all care and are well versed on not only animal wellness but also animal behavior and fear free practices. Plus the facilities are newly renovated, and the business is women owned and a second generation family business! I've been bringing my two cats and one dog here since 2001.

Would give 0 if possible. Do not recommend. They can barely handle basic level care and cut…read morecorners. Worst vet interaction I have ever had in all cities I've lived. Makes you feel like they are doing you a favor to talk to you. Vet techs were unfriendly and abrasive, appointment skimped on basic portions. Aggressive attitudes and defensive medicine. Just a job to them and they will treat your pet like it. Suggest better quality control from bad leadership.

After going to this PetSmart for about six months, i had the best experience yesterday!…read more They took great care of my dog in grooming, Banfield Vet, and at the register getting the best possible deal. I would recommend to anyone who needs a groomer/vet outside of normal business hours.

TL;DR avoid Jenna.. the other staff we've had are great…read more I arrived a few minutes early to my appointment bc when I booked, they told me that one of my dogs needed some documentation. Jenna greeted me with: well you're here before your groomer, and I can't check them in, because I can't be responsible, so you'll need to wait. I said okay... Then, she said, you won't be able to drop them off together bc one of your appointments is for now and one is for an hour from now. I explained that in the past, I've always dropped them off together, and they hold one while they groom the other..Because I live twenty minutes away, it doesn 't make sense to go back and forth for each dog separately. She told me, she didn't think that would be possible because she wasn't sure if our groomer would have other dogs that she needed to have there... which doesn't make sense...I've seen them hold a bunch of different dogs while they're doing the grooming and waiting for owners to show up and pick them up. The other staff I've met are all great... hopefully they'll give her some customer service training!