Today I took my two kittens to this practice for the second time. The first time I took them I was surprised by how unprofessional and rude the receptionists were. They acted as if my presence was a terrible burden. Actually, they seemed like being there themselves was the worst thing in the world. The technician was friendly, but the vet barely touched my cats, and I felt as if I wasn't heard. She kept trying to end the appointment and didn't care to hear my questions, and then actually rolled her eyes when I'd ask a new question. She was inching her way to the door, just dying to get out of the room with me. I knew my first visit would be pricey, which it was. I scheduled another appointment to have my cats spayed, and the next day I called to check the price. $287 each!? That's crazy, and it's shocking they didn't tell me that in advance. Not everybody can just whip out $600 on the spot. I canceled the appointment to get them fixed ($70/each at the Northside Humane Society, includes microchipping), but I kept my appointment to take them back to get their booster shot, today. At my first appointment a month ago I even asked the gal "so next time I just have to pay for the booster shots, right?" "Yep," she says. So today when I received my invoice after the shots, they tried to charge me for an exam for each cat, which didn't happen. This place will rip you off any chance they get, it seems. I told them I refuse to pay for an exam for each cat which didn't happen, and they can remove those charges from my bill. The receptionist got up without a word and left the room, came back about 3 minutes later with a vet who I had never seen, and the vet proceeded to explain to me that this is standard and I have to pay it or else she would call the cops on me for stealing services. Well, that escalated quickly. First of all, I'm not trying to steal services. I'm trying to pay you for the CORRECT services, and not erroneous services for which I am being charged. I left without paying, which I know was wrong, but I will call and make a payment when I get a corrected invoice. One other bit: when I first arrived for my appointment today, the front door was locked and there was another customer also waiting to get in. Then, a woman walked up and around the corner of the building and into another door. She walked right by us and didn't say a word or make eye contact, so we weren't even aware she worked there. She could have said "coming back from lunch, just a minute guys," or something, but she flat-out ignored us. So right off the bat today with my second appointment I was disregarded. These people, all of them, need a lesson in customer service. The technician I had today, Cassidy, was extremely polite and helpful, and I told her that my past experience here was bad but she made up for it. Then I went out front and got the inflated invoice. Ugh, DON'T GO HERE. Just, don't.
Update: Whoever from the clinic replied to my review (Carey K) is delusional and so incorrect it literally made me LOL. No need to worry! I will absolutely not be returning, but I will pay you the adjusted fees due. Thanks! read more