I was feeling really sick and my doc sent me to get a urinalysis. Was greeted by the lady up front…read moreright away and no wait. She was great. When I was done, went to place the sample, and the old lady in the back started yelling at me because I wasn't in the right spot. I was like omg, if you hate your job don't take it out on me

Very rude person at the front desk. The person who drew my blood was not rude, but not at all…read morefriendly or pleasant. I saw many older people who ere disrespected just for asking a question. The check in machine said I would have a "1 hour and 6 minute wait". When I asked about that at the front window, the lady told me there were only 6 people before me and fussed at me for believing THEIR machine. I will not go back.

Can't even find the quest I'm looking for, it doesn't pop up…read more IF YOU HAVE QUEST LAB TESTING TO BE DONE....RUN AWAY....FAR AWAY to any lab test place there is, demand your doctor send it to a different lab. I'm very very very sock( I'm about to lose my health insurance with two little boys, due to divorce. My IFD doctor ordered $2000 of testing to be done, to see what autoimmune disorder is attacking my body. I've been sick every single week. I'm about to lose my insurance, i go, get this testing done. Took me 20 min on the phone, JUST to make an appt with a automated machine. Then, to try to create an account my name "doesn't exist" So, they either spelled my name wrong, or lost my stuff. Then I try to use the online "assistant". Simple "need test results" i wrote, and it said "I'm sorry, i don't understand what you are asking". So i put "test results". "I'm sorry, I don't understand what you're asking.". Omfg, so, i create a online profile. NOPE. I typed in my question to send to them and it says. "Remove spaces and special characters from message." So, I did, still won't accept my message. Trying to talk to anyone on the phone, you need a good hour to even get that done, and finally when the operator answers, they will be vile, and rude and tell you they cannot assist you..... So, let me get this straight? You want $2000 from me, to run tests I never get back, i can't access, i can't find, you don't have any easily accessible source of information or customer service. AGAIN TAKE YOUR MONEY AND RUN. Go to ANY LAB TEST NOW, and you can get your stuff within a couple of days, for half the price EASILY, no headache, they literally email the results to you. I wouldn't use this place if i was dying, and it was the last place on earth. Unprofessional. Unorganized. Employees hate their jobs. Inaccessible. Unaffordable. Unattainable. Waste of my life. Now, im going to have to find a place, that can redo this blood work, before i lose my insurance, and don't find out why im sick. Had covid 4 times last year, and now, im as sick as i possibly can be, working 6-7 days a week, needing a solution as I'm a single mom who needs to be well, Thank you for nothing quest. This was my last and only hope at getting answers asap, and that's not happening.

I went here right after work and realized they opened at 7am not 7:30 like yelp previously said. I…read morealso didn't know that drug screen tests weren't done until 8am but I needed it done for pre employment so I checked in and stayed. There was like 6 people there when I arrive at 7:10 and they were all in and gone by 7:30. The lady let me go back 10 minutes early since I had been waiting all this time. Everyone wad very friendly and I would totally go back her3 anytime I needed work done.

I can't say enough about this business. Everyone there is so warm and welcoming. I had a horrible…read moretime trying to sign in and fill out the forms and the front desk employee was more than helpful and SO patient with me. The medical assistant was very informative and sensitive to my needs. The doctor explained everything in detail and treated me very respectfully. I hadn't been to an urgent care facility for many years and and found this one to be exceptional. I highly recommend FastDoc in Allen!!

I'm appalled. Our family has really appreciated this practice and used them many times - we've been…read morecoming back again and again, for efficient service and great providers. The new front-desk girl Mindy is determined to singlehandedly sink what was a once great practice, with her rude, impatient and openly abrasive attitude. If I can't do something so simple as verify insurance info over the phone before we come, we'll just go elsewhere. PROVIDERS BEWARE, your front-desk culture is going to KILL YOUR BUSINESS. Where has customer service gone in medicine? It's a service business, run it like one - pay attention to what your customers are experiencing when dealing with your front-office hires! Unbelievable.

Went in due to a burn and doctor was very patient and understanding, he even walked me to the…read morepharmacy next door to help me get my tetanus shit and waited with me until he could talk to the pharmacist to make sure she had one. Brilliant patient service.

Cannot recommend this place as an urgent care, they do not take insurance and there's a bunch of…read moreBotox and weight loss signs when you come in, definitely is a weight loss med care office, left immediately.

I visited the Plano office located at 1800 Preston Park Blvd ste 102…read more The lady that waited on me was very professional and very helpful. My experience was pleasant. Thanks, Erika

Surely one of the very worst aspects of falling ill is the possibility of having to engage with…read morethis organization. Getting an appointment is difficult because it requires app access and their app is flawed. Why don't they collect specimens on weekends port after 5? Creepy waiting rooms. Poor to non-existent phone access. Feels like being in a dystopian scifi movie when I arrive at the site and must engage with the robot check-in podium. Some staff project a warm, kindly spirit but most act like machine components. Maybe I'd overlook all of that but they don't consistently deliver reports. I trust my doctor but not these people.

They were efficient, kind, and professional. I was in and out very fast. The phlebotomist was very…read moreskilled at her job!

The employee that opened the door was SO RUDE we were here…read moreat 6:15 am to get in line They open at 7:00... She showed up one minute to 7:00? The associate said if you don't have an appointment... you can leave We are short staffed and we have over 100 test to do today... No customers one showed up until 7:10 My question is why couldn't we be seen at 7.. since No one showed up on time ? This is insane... Why do you hire people that don't want to work... or be there ? This company needs to have a competitor ! Investment opportunity to open a new business !!!

super easy and fast. Had no issues and helped me out a lot. No wait. This was the first time I came…read morehere. I will continue to go here a lot faster than quest labs.

Came to this location because it was close to where I was doing my job I was told it was closed…read morefrom 12 to 1 Got here at 1 o'clock they are still closed it is 120 and they are still not open very inconvenient It's not very happy that I had to sit here for over 25 minutes and they're still not open

The lady that works at this location is so rude I had an appointment at 440 pm walked in to check…read morein, someone was at the kiosk when I checked it had been 10 mins after my appointment so the lady told me my appointment was canceled and shut the door I stayed to try to ask if there was anyway she could see me or how long the turnover rate was for my results and she once again shut the door on me I've only ever used quest one other time in Plano and that staff was so nice but I see why lab corp is a bit more expensive, your paying for the kind of people you work with

ZERO Stars. I arrived at the Tom Thumb location in Allen on time for my 1 PM appointment and…read morechecked in using the mobile link. I sat in the chair and was told by the 1 person working there (An older lady working 1pm Central time on Feb 2, 2024) that she wasn't gonna do any more appts for the next hour. I told her I had a 1pm appt and offered to show my paperwork. She refused to look at it, walked away from me into another room, closed the door, called someone and began screaming so loud that I could hear her complaining about me. Honestly, it felt like I was interacting with a 4 year old child mixed with a Lunatic. I'm not an unreasonable person, and this is one of the only times I've ever written a bad review. But this lady is not right in the head and shouldn't be running this location.

If you can't make it to the moon, at least aim for the North Star--because apparently that's where…read moretop-tier MRI experiences are happening. I recently had an MRI at NorthStar Diagnostic Imaging , Allen, and I have to say... I was not expecting to leave smiling after voluntarily entering what is essentially a very polite, high-tech tube. But here we are. From the moment I walked in, the staff operated like a well-rehearsed pit crew--efficient, friendly, and reassuring without overdoing it. There's a calm professionalism in the air that makes you feel like you're in very capable hands (and not about to be launched into orbit... probably). And then there's Zahra--the MRI professional who deserves her own spotlight. If there were an Employee of the Month (EOM) hall of fame, she'd already have a reserved parking space. Clear instructions, great energy, and just the right amount of humor to make the whole process smooth and surprisingly pleasant. She turned what could have been a tense experience into something that felt easy and even--dare I say--enjoyable. Bottom line: If you ever find yourself needing an MRI and wondering where to go, skip the rocket ship--NorthStar Diagnostic Imaging will get you stellar service right here on Earth.

The staff are very pleasant and good. My problem is their poor accounting and refund process…read more Somehow a few visits 2 years ago ended up with a $95 credit. It was never refunded to me. I only found out after a recent visit and not until after when insurance settled and they wanted the remainder due, I found then the credit was applied. I called them twice to alert and politely complain about them having my $$ for 2 years. No explanation other than it was applied to your bill. Good customer service would have returned my money long ago. I wonder how many others are due money and have no clue. I'll choose others for service going forward.