We stayed here for a night in May 2022, and it's a very modern hotel compared to others in the…read morearea. Glass touch screens, personalized TV remote, and it's immediately next to the train station. Just keep in mind to ask the front desk to turn on the air conditioning for the room, we were pretty confused

Do not book with this hotel in spite of its location to the train station. I booked a one-night…read morestay for Sept 18-19 back in February. I even re-confirmed with them in August. Today, less than 10 days before our trip I received a cancellation notice along with a second email that a refund is being processed. No explanation and no apologies. Emails and phone calls were met with no response. Checked availability for my same dates and it is sold out. My guess is they sold my room for a higher price as it will be Milan Fashion Week. Absolutely shameful!

Been staying here for a few days and overall it's been great. Rooms are a decent size, staff…read morespeaks English and is friendly, and their breakfast is great. Actually their breakfast might be too great, as you don't want to stop eating. It's near the metro so you can get to central Milan pretty quickly. They also have a pool with a bar. Overall, this was a good choice for a stay in Milan.

Stayed here June 2024. We stayed in a junior suite. They had great amenities. The staff was so…read morefriendly. The train station isn't too far away. There is a lot to see in the surrounding area. They had a coffee machine in the room. Our daughter slept comfortably in the bed they had for her. The AC worked great which is important after walking around sightseeing. They had some sleeping aide fragrance in case we needed it. The bed was so comfortable.

This beautiful hotel was conveniently located - 10 mins walk to Duomo and Galleria Mall. The staff…read morewas very friendly and helpful. Our room was clean and room service was great. This hotel has an awesome rooftop bar with amazing views.

The service was good, the location was amazing for walking and exploring the area. The rooms are…read morelarge with a balcony and very nice bathroom. Definitely a good 4 star hotel that feels 5 star. The roof top bar and restaurant is also very nice!

The good: -The room…read morewe got was huge - The room was mostly clean minus the moldy caulk in the shower - Located right across from the central train station The Bad: - A king bed to them is 2 small beds shoved together (that's not how that works) that was incredibly uncomfortable. -They had all AC turned off (saving money?) so my room was between 75-77F each night and made sleeping very difficult - The breakfast buffet they have is one of the worst. Their coffee is offensive to all of Italy. Completely unremarkable food that isn't worth the price. -For how big the room was, the shower was SO small. The handle was insanely temperamental and it's a few centimeters between getting burned to death or frozen. Overall I would not stay here again or recommend it.

The worst experience we had for our hotel in Italy! Reasons:…read more1. Cold room in the winter The max temp the room can go is 24C when we called them to increase the temp they just said No! rudely. The room is cold even during the day and not needed to say coldest at night. I come from the US, and among all the hotels I went, this is the coldest among all!!! 2. Unfunctional radiator The radiator which warms the room is behind the curtains to when you close thecurtains at night, the warm weather would go outide. So cold nights!! Useless!!! 3. 2 twin beds sold as king bed They charged us for king bed when they put 2 twin beds next to each other. You cant even sleep in the middle as it is so uncomfortable. 4. Small sized trash cans We could not even find the rooms's trash can at first so small can under the table and dont let me start on the can they put at the bathroom sooo tiny.

Stayed here for a week. I stayed in a smart double room with my fiancé. The room was nice and…read moreclean, but it was tiny and lacked storage space. We both had luggage and a carry-on, and it felt so cramped. The restroom wasn't any better. It seems like a decent size at first, but with the bidet, I just didnt feel like there was any room to move around. The bathtub is kinda high up and a bit of a tripping hazard if you don't have good balance to get out, and it's very narrow. This room was ok, but everything about it is just inconvenient. The air conditioning barely works. You can't even change it. It just keeps the room barely cool. Other than that, I think the staff was fine; they were nice and helpful. The breakfast was good. The spread was very nice, just repetitive. Would I stay here again? Yeah, maybe, if I'm by myself. It's close to the central station and its clean.

Pretty nice hotel. No longer owned by Best Western. Owned by C-Hotels now…read more Located very close to the Milan centrale train station, it's easily accessible by a short walk. It doesn't seem to be handicap friendly. Upon entering the hotel doors, there is a large staircase down. I can't imagine how a wheelchair would get down? Front desk staff are very kind. We stayed here twice. On our second visit, they gave us a complimentary upgrade which was a gorgeous room! I couldn't figure out how to cool the room. The air conditioning control was not intuitive. I was hot all night. They provide soap for your hands and the shower but I did not see any shampoo or conditioner. They did provide a Robe and slippers for two. The room had a mini fridge and a coffee maker. Nice touch. The breakfast buffet is very good. Lots of options and they open super early so you can start touring or head to the airport. Did not have a chance to try their bar. There are so many places to eat and drink down the street and on the train, a short distance away. Aside from being hot, very pleased with our stay.

This was my first time staying at this hotel and would not recommend (4th time in Milan)…read more Lobby is updated and lovely however...Elevator has an atrocious smell, door to room was stuck and couldn't open. Chemical smells. My son was reacting with his allergies and asthma. Breakfast was in basement more like a cafeteria. We checked out within 30 minutes of checking in and were told management will determine refund. Because we had used a travel agent and were prepaid management refused all and said we were offered upgrades which we were not. There was another couple that also left who were in front of us when we first checked in although they had paid for the night. I have never had an experience before where a hotel was below expectations and they do not refund your money. Not recommended and our travel agent has removed from their list.

I have absolutely no complaints after staying here 2 nights (Sunday and Monday). The desk workers…read morewere friendly and helpful, the room was a decent size, the bed was comfortable enough, and the location is pretty good: about 12 minute walk to the duomo, and maybe 15-20 drive to Linate airport (20€ for taxi) and a breakfast downstairs each morning. This place and room satisfied all I needed. If I come to Milan again I will definitely look them up again!

This hotel was excellent in every way. The customer service was fantastic and the rooftop…read morerestaurant was very nice. The breakfast options were ample, plus the lunch options were also excellent. The views were amazing. The bathrooms/showers were modern with nice soaps. Check in was painless and took maybe 4 minutes. Bed was super comfortable and the hallways have there luminous relaxed mood lighting. Location is interesting, but walkable. Prices were reasonable given that it's sort of a niche offering.

This hotel is located right in the heart of Milan's Chinatown and it's very easy to get to on the…read moretrams since multiple lines pass by it. I loved that it was 100% modern and they had the AC blasting in the middle of summer, which isn't a thing in the most of Italy. The room was perfect with a really nice view of Milan from our windows. And randomly throughout our stay we received little treats by room service which made it extra special. Breakfast as long you didn't miss it was worth it you can do the buffet section or the ordering its all included as long you did the breakfast package. It was served on the roof so you had great views of Milan while you woke up and had your coffee. Then you could enjoy a morning swim in the pool while you are at it, before starting off your day. With easy access to public transportation right downstairs, and chinatown right at your feet, I felt completely safe and would stay here again.

I stayed here for 1 night on a business trip and was very pleased with the hotel. If it was not for…read morethe slow WiFi this would get rated 5 stars from me given the value for money. Location is very good and central and although an older building, the rooms are all refurbished and nicely decorated. Moreover, decent bed, shower etc. so all working. Breakfast was decent and as expected with a decent coffee. Quite a variety of things on offer. Used the gym room in the morning which was okay but lacking fresh towels and clearly not the focus of the management. Overall very decent option. Would definitely come back.

My stay was 3 weeks ago for 3 nights…read more To get out of the way: if you have a euro rail pass, are planning a lot of side trips on the train, plan to mainly stay and hang around the duomo for 3 or more days... location isn't recommended. Me: I am a frequent traveler to Milan (once a year) & I've stayed in over 15 hotels in Milan in the past 6 years. Because my main purpose is to shop I stay on budget. I try to spend less than $150/night on my hotel (also bc I travel solo) so I can spend more on shopping and food. My default spot is a modern four star near the train station bc I'm able to get to/from airport & tourist spots quicker; but that area def isn't fun & unsafe at night for a female traveling solo- so when I chose this hotel it meant giving up those conveniences for a real, safer neighborhood & change of scenery. It was the height of tourist season & I averaged $100/night after taxes (couples probably pay more), I don't regret this choice & was willing to add 22 euros/day to my budget for taxi travel (as this hotel isn't near a Metro & it's impossible to learn the bus route). Overall: If this hotel was charging double what I paid I'd be on the fence about giving a full 5 stars due to location. But because an equivalent hotel room (with this decor, cleanliness & service) would be at least 2.5x the cost near the duomo, it's great for the price where the difference is the extra 18-20 minute walk. Staff: I read the earlier & poor reviews re hotel staff from over a year ago. The staff must have improved bc overall they were likable. Milan hospitality has room for improvement (although it's excellent when you get to the $700/night & up range ie: Four Seasons - a hotel I like very much in Milan, but def you pay the hefty price for the A-list service in the city). Milan hotels under $250/n rarely make an attempt to improve rudeness. BUT my experience at this hotel was opposite, staff was pleasant- they even made compliments (honestly that's not a Milan hospitality trait so it was duly noted and appreciated) - thus, perhaps this hotel made attempts to improve since last year - which is great! They even asked and called me a cab right away when they saw my suitcase (I know that's expected, but it's Milan). Room: Layout utilizes the space; clean and modern with a rustic touch. In particular, I like the spacious bathroom and shelves for towels and toiletry. It's more on the modern side and rooms def have a specific style (art deco sconces with washed green walls and modern wood closet). So if you are traveling with kids the rooms itself don't scream family-friendly when you get into your room (which I think the images on site may lead you to believe) but the outdoor space is nice to have when you are traveling with family. Room service: Part of the perk I learned of staying at a neighborhood hotel is the food/wine is cheaper and so the room service bill was very kind to me. The big bottle of white in room I believe was 8 euros - nice. The only thing that sucked was my fridge wasn't working so I couldn't chill my water, but that was the only thing wrong with my room. Breakfast: I really enjoyed the "legit" breakfast - much better than the last 12 hotels I've stayed at in the city, (and def worth choosing this option when you book your room - it's only $8 more) which was large (Italian deli meats, Italian cheeses, bread, cereal, eggs, the barista makes a great cappuccino, salads and fruit), there were great gluten free options (bread and cereal) for me as I am GF. Nearby/Apertivo: Staying at this hotel I was able to discover one of the best Apertivo in Milan and that is Globe, at the rooftop of Coin (has great outdoor dining) which is basically down the street from the hotel. The Apertivo starts around 5:30pm and gets super busy around 8pm. (If anyone knows of a better apertivo, please DM me I would like to check it out). Location: Def not near tourist places: duomo & main shopping area. If you want to see the duomo etc, only stay here for price and pay about 10-12 euros each way with taxi or walk the extra 20 minutes. Most taxi drivers know this hotel (Uber is more expensive). I walked to Via Bigli to my favorite shops & it was a 22 minute walk. A decently rated hotel at this price closer to the duomo gets you a much smaller & tired room with no service - you def must spend 2-2.5x to get the equivalent. For three nights I was happy to save $400 staying at this hotel vs an equivalent one next to Via Bigli. In short this hotel is worth to stay on budget, you are getting a clean, modern room that feels updated; great selection of wine for cheap, satisfying breakfast & staff is amicable.