My arrival and room experience did not meet the standards I normally expect from any Marriot…read moreproperty. During my stay I experienced delays at check-in, an initial unclean room, and the lack of basic amenities in my replacement room. Lastly, breakfast was not ready one morning during my stay due to an employee calling in sick. Management must work on contingency plans and oversight to prevent and address last minute personnel absences.

The hotel was kinda dirty, the TV remote was sticky, everything was outdated, there was an old…read morebowling alley smell in the room. We stayed on the top (4th) floor, and the loud humming from the (maybe) air handling unit on the roof was almost unbearable!! SUPER loud. Wouldn't stay there again.

This is the 2nd Hilton Hotel on my Mobile-Pensacola-Panama City business trip. This is a new hotel…read moreand everything is new. No complaints with the room, coffee is fresh and hot in the morning, comes with free breakfast selection of eggs, bacon sausage, make your own pancakes and waffles. Toast, bagels, English muffins, fruits and yogurt. Kind of pricy but I booked last minute so I have to learn my lesson. Will definitely come back.

This is a very clean, professional location with great customer service. I would recommend and…read morestay again.

Newer property and very clean. Helpful staff. The room was very comfortable. The breakfast was…read moredecent. They have an automatic pancake conveyor machine, that you just push a button and you will have pancakes pretty quick. The property is close to a lot of restaurants and shopping. Also, you're not terribly far from the beach and boardwalk. I would definitely stay here again.

Let me just say this... I don't judge a hotel by the view. I judge it by my three non-negotiables:…read more 1. The bed 2. The pillows 3. The shower And this place absolutely understood the assignment. First of all, the bed? Elite. The kind of mattress that hugs you back after a long travel day. I laid down "just for a second" and almost missed dinner. It's that dangerous. Now let's talk about the pillows. FOUR of them. And not those sad, flat pancakes you find in some hotels. These pillows are "Oh my God" soft. They melt. They adapt. They basically customize themselves to your head like they went through a training program just for you. And then... the shower. Listen. After a long vacation day or a full travel schedule, you need water pressure that makes you feel alive again. This shower? Strong. Steady. Refreshing. Possibly the best hotel shower I've had. All the amenities you need, no excuses. The cherry on top? You get greeted with a goodie bag at check-in drinks, water, little essentials. It's like the hotel saying, "Relax, we got you." And they really do. The staff? Extremely friendly. Welcoming. The kind of energy that makes you comfortable enough to write a review while you're still here which is exactly what I'm doing. I'm completely blown away and 100% satisfied. Family-friendly, comfortable, and exactly what I look for in a stay. Would I return? Without hesitation. In fact, I might be checking pillow prices on the way out.

Full disclosure I didn't mean to stay here- meant to be closer to Pensacola airport but all worked…read moreout. Rooms were clean, comfortable & had everything I needed. Very quiet & comfortable beds & pillows. Staff was friendly. Parking free- good rates even during peak time.

We stayed one night with Bonvoy points on 9/15. The rooms were very nice and staff was very…read morefriendly. What made our stay special was when I was loading our luggage I left one piece on the dolly. About 3 hours later the hotel contacted us to let us know they had our luggage. Josh L the GM took it to UPS and mailed it to our house. Service above and beyond. Thank you

This particular Towneplace Suites by Marriot is just off of Interstate 10 and genuinely have a lot…read moreto offer road-weary travelers beyond their comfortable beds and hot showers. First, the staff here were pretty incredible. It seems that a lot of hotels forget they are in the hospitality industry and that a smile goes a long way. Here at this particular hotel, there were smiles in abundance. With it being so close to Interstate 10, probably less than a quarter mile, it made it convenient and there were a lot of dining options. There was an IHOP basically just across the street, a Sonny's BBQ pretty much a few doors down, same with a McDonald's and countless options a short drive away. There were also supermarkets close by. Ultimately, this is a great choice for a hotel.

positive note. Neg: there was a very strong smell upon…read moreentering my room. I arrived at 1:30a so too tired to move or complain. Shower floor was a little grimy. Next morning, there was a creepy crawler "touring" the bathroom. (Glad I saw it as I was packing and not eaeliwr) Pos: DEF the most beautiful TPS I've ever seen. The layout, decor, and design were marvelous!! Top 5 for Marriott brand I've seen. EVERY SINGLE employee I came in contact with was GREAT!! But Annika (sp?) was my super star! As previously stated, I was on the road late and she held my hand while I was driving. Helping think through best options with my arrival. It felt like she cared and wanted me to arrive safely. I wish I could hire her to help every place I patronize.THANK YOU ANNIKA

I had a very nice time here last weekend. It was my first visit. I stayed two nights. There is…read morefree guest self parking and a valet parking option. The staff were all helpful and friendly. There was someone playing live music at certain times of the day. The room was clean and had a simple but nice setup. The shower had great water temperature and pressure. We had an ocean view room which was worth the extra cost. Waking up to the beach every morning was so satisfying. Reading on the balcony while listening to the ocean sounds and watching the waves was everything that I needed. The hotel has beach towels that are easily checked out through a machine. Beach chairs and umbrellas are available first come first serve to hotel guests which is very convenient. There was a heated outdoor pool, a volleyball net and a few games inside. We ate all of our meals at the hotel. We ate at the grab and go food spot. I ordered the feta and spinach croissant, a chocolate chip scone and a cappuccino. We also ate dinner at the latitude 30. I ordered a ceasar salad and calamari. For breakfast at latitude 30, I ordered the French toast dish that comes bacon and I ordered a side of eggs. We also ate at the fine dining restaurant onsite where I ordered the seared scallops dish and the vanilla crème brûlée. All of the meals that we ate at the hotel were very tasty. The restaurant staff were all kind and the utensils were spotless. I believe food may have also been served at the bar near the pool, but I didn't try any food from there during my visit. I really had an enjoyable time at this hotel and I plan to return in the future.

Beautiful resort! Clean and well kept. Rooms were nice! We had adjoining rooms traveling as a…read morefamily of four and that was a great option. Wonderful view from the room. Pool was nice. Live music every day by the pool was awesome! And talented performers! The beach itself is right behind the resort and has the softest sand. Wanted was rough but we were still able to get in a slash around and jump some waves. The property was recently purchased by new owners after being owned by sand owner who opened it in 1987, which is impressive. Mervin in the restaurant was kind and friendly and been there 12 years. Glinda in the restaurant was the SWEETEST lady there. She maker the omelettes. (Get the omelettes!! Yum!) John and Greg are great pool side bar tenders. The gentleman at the lobby bar was also friendly and attentive, we didn't catch his name. The list of things we wished were different is short. Could have used speakers playing music during the times at the pool when there wasn't live music. Wait times in the restaurant were long. (Food was hit or miss...not horrible but mostly unremarkable... However the spinach dip at the casual restaurant is off the charts and the wagyu steak at Voyagers is incredible!!) We cannot say enough about the marvelous staff. We will definitely be back! We wish them luck in this transition.

It's a shame this place only got 3.5 stars, when some things are 5 stars and some are 1 star…read more The reason I'm giving them 2 rather than 1 is that the rooms are spacious, updated and staff are nice. The bathroom was amazing, BUT not 1 hook on the walls. What I do not like about the hotel is for a simple reason (or 2). The room we were in had a dorm style, tiny refrigerator that didn't even have a frozen section. For being a pet friendly hotel, some people feed their pets refrigerated foods and I suspect that some may be needed to be kept frozen during a longer trip. The frig was so tiny and cheap looking that it must have been at the cut off for where they chose to spend money on the IHG, a famous brand of hotels. I had freezer cubes that needed to be refrozen over night and then over the road they would stay cold in a cooler. I couldn't use their dinky refrigerator to refreeze my blue cubes. Of course there is no breakfast, nor the possibility of some coffee as a courtesy from the hotel in the morning as they tell clients to go elsewhere to eat and drink coffee. I can stay at an equally nice hotel AND at the very least, have a cup of coffee in the morning (or even a little food) at no cost. I do not like the room coffee machine as it isn't the same quality. Funny how they may have a sign that says something like, if you forgot something, let us know. Well, I forgot tea and coffee.... Or how about this? What if before you book a hotel, your determining factor for staying is based on whether they feel enough or care enough to take care of their guests to offer at the very least, hot tea or coffee in the morning? This is what I will do in the future, ask this basic question, breakfast or coffee in the morning? If they say no, I will take my business elsewhere and you should do the same I also do not like the hard floors as you hear nearby noises more easily. But that might just be the trend and I'm old school about carpeting. The room was really nice, but I left feeling unwelcome as they could care less about me leaving happy (with some caffeine) or just collecting my money. I actually couldn't wait to leave and find a coffee place that would gouge me on basic coffee. Remember amenities, when it was a thing? So, NO, I won't be back and will remember IHG and keep in mind how money oriented they are rather than serving their guests.

To all customers aged under 25: please be aware that this hotel has a 25+ age restriction…read more This is not apparent on the IHG app, or in the email confirmations sent out. We booked a room for my 18 year old son and his girlfriend and they were told they couldn't stay, even though they had already driven halfway there from Texas. We then had to scramble to find them a motel in another town. I contacted IHG and they just say, ok, they will pass the message onto the web developers. Again, please do not book if you are under 25.

What a great place to stay. The staff is very friendly and knowledgeable. The rooms are clean and…read morelocation is walking distance to shops and restaurants.

Great convenient hotel with light continental breakfast near all the amenities at The Warf. I went…read morewith the marina view and even took a quick splash in the lukewarm pool.