Is there any way to give zero stars? As a property owner it was very difficult to deal with all the damage, losses and lack of income or placement. They use to be a very good company, but something has change. read more

This company in the front is amazing, the owner Stephanie is very nice and very helpful so I am willing to give them that however, the back of the company where you talk to the person who does your credit is someone who seems to lie and gaslight people into believing she is on your side. I get my husband and I have very bad credit and currently we aren't working at this time I get that. However, when a parent, person whomever is willing to help you until you get on your feet should be willing to work with that person after promising the client something. The lady in the back told me in the screen shots below told me in text she would be willing to go back to the owner and talk to them about the situation and additional income however when I requested an update on my application she decided to play it off as she never offered to go back to the owner and talk to them. It makes me feel as though she really doesn't want to help people or is only looking for people who are in spectacular position to rent to. Honestly not everyone is going to be in the best position you need to take a chance on the people who aren't perfect or life is boring. read more

Resort Property Management - Property Management Near Me - Coeur D Alene, Idaho

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Just an update from my previous review. I mention that so for the damage to my place was 4 thousand dollars. The final bill was $30,000 . Do yourself a favor, stay away! read more

Renters be alert!! It's a fake business!!! This company fraudulently lists properties for rent when they do not have contracts or agreements in place with the owners. Scam artists. Renters beware!!! They will steal all your informations!! read more

I am having a bad experience with Stephanie Booth, the owner. An emergency repair was needed and now Stephanie is refusing to pay for the repair even though Idaho law is very clear that the owners are responsible for repairs to normal wear and tear. Despite the clarity of the law, she claims it is "unfair" to the owners and refuses to pay. ID law is clearly on our side and we will not give in to her pressure. read more

I would give them a zero if I could. I am blessed to be a homeowner but I have a neighbor that has rented from them and they are TERRIBLE! As much as I would like to have a good neighbor, there is no way that I can recommend them to any of my friends. I have personally experienced everything that's broken at my my neighbors house. My neighbor has nicely asked them repeatedly to come out to fix things and they don't come. I pray that they go out of business. read more

This is the worst company to be part of. I have a home in Athol that they managed until 6/1/24. They treated me like I had no rights to ask questions about my home. They would not talk on the phone, only thru email which is very unprofessional. They started out very nice until I signed with them, then changed very quickly. I never received 100% proof of move out pictures, but noticed they charged the former tenant right away for repairs/cleaning etc. I never got all the proof of completion after asking 3-4 times. VERY RUDE!!! read more

DO NOT APPLY FOR A RENTAL HERE! They gave us 24 hours to pay an over $1000 NON-REFFUNDABLE security deposit - before we were even able to see the apartment - and said they would cancel our application if we didn't pay! Keep in mind, the apartment wouldn't even be open for over another month, so they had absolutely no need to rush us like that. They are rude, unprofessional, unaccommodating, and use the same business model as literal scam artists. AVOID AT ALL COST UNTIL THEY REFORM THEIR PRACTICE read more

very helpul in finding a location that fit my budget. they were friendly, fair and fast. thank you. read more

What a joke this company is. Just moved into one of their rentals. This place is a disgusting mess. In the lease they literally have instructions on how to clean every single item in this home. They even want you to hire professional cleaners to clean certain items in this house. I've never seen a house so disgusting when I moved in. There is grease everywhere in the kitchen. They didn't wipe anything down. The cupboards have food all over them. The bathrooms are disgusting. Pink mildew all in the showers. Mold everywhere. Moved their rugs they had in here. They swept EVERYTHING under them. All the stainless is disgusting. The stove hood is caked in grease. The ice maker has black mold and orange stuff everywhere. And they expect me to have this place squeaky clean when I move out. Almost a 7,000sq ft house and they want to credit us $300 for cleaning. I just moved out of a 2,200sq ft house and paid $750 for a cleaning. And they want to give me a credit for $300 for the most nastiest dirtiest house I've moved into. What a joke! read more

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I am a home owner and the house next door to me is a rental through this management company. This company does a horrible job keeping up the property next door. I know the tenants continuously let this company know what needs to be fixed and done at the property but this company does not do anything. This is a nice, clean established neighborhood and I wish that this property management company could be banned from our neighborhood. I have never seen or heard of such a bad management company. read more

DO NOT RENT THROUGH THEM!! If I could rate 0 stars I would. This company takes advantage of you in any possible way they can. My boyfriend and I made an apartment look so beautiful, I work for a professional cleaning company and they tried to say the house was dirty after I personally cleaned it. My boyfriend re painted the properties fence after the home owner asked us. We even weed eated the grounds and they tried to say there was damage to the property. Very very horrible place to rent through, please avoid Renting through them. it can be tough because they manage many many properties but unless you have money to throw away at random times don't do it. read more

I have read some of the poor reviews for RPM, these people are crazy. I have used RPM for at least 10 years and have always found them to be incredibly efficient. Great communication with me and any tenant I have had and always on top of any maintenance issue. Great company and would not hesitate to use them to find a rental property or have them manage a property I own. read more

DO NOT RENT FROM THIS COMPANY!! and especially do NOT RENT 5785 E SHORELINE DR. Horrible experience with Stephanie and RPM all the way around. I have rented from several other agencies in the area and I have never had any issues like we have with these women. We moved in to a filthy house that had so much damage to the walls, baseboards, cabinets, counters, etc. we had to spend days fixing and cleaning before we were comfortable moving in. My move in list was 4 pages front and back full of damage. After 4 1/2 mo. of living there, we were given notice that the owner wishes to sell the property and to vacate. I paid over $900 to get the floors professionally cleaned, had a cleaning crew deep clean the entire 4k sq. foot house house. The house was immaculate. Not only did they keep our entire deposit, they charged us for EVERYTHING on my "move in" report, another $900 for carpet cleaning, over $300 for cleaning and the list goes on. Needless to say, we spent 6 months paying rent in a home that had multiple water damage issues while we were there, paid rent on time and took great care of the home, to turn around and get charged just under $5K in "damages".. They have given us multiple negative reviews from homes we were trying to move in to causing us to move in with family until we can get around this nightmare. To top it off, they have now re-listed the home for rent! read more

As expected with all the subpar vendors in the area, the biggest mistake of all is to actually respond with innuendo that it is simply not true. Stephanie, if you think that you can get away with all this, simply look at the other reviews for your business. Now, as the saga continues, you try to justify your bleak performance in the industry! I guess a manager's gotta do what a manager's gotta do, and martyr themselves as they go down with the sinking ship...when simple silence, might be the best choice in the long run. The one blessing out of all this, is that we don't have to adhere to your plundering and pillaging exit strategies, since the new owner actually RESPONDS directly, and is willing to BE flexible, while we search for new accommodation. As stated before, the simple reason we stayed is because you're not alone in the industry, just one of the worst! Luckily, there are reputable managers in the area, who are willing to work with tenants, and actually FUNCTION as managers, rather than JUSTIFY!! If you wish to state these so-called 'other items' on this venue, go right ahead, love to hear them and respond accordingly, this can be an all-out war if you care to, Stephanie! It would be invariably another final stroke in this abysmal failure on your part. So good luck with your quickly fading career, can't wait to see where you end up! Maybe some nursing home corporation could use your distinctly heartless attitude towards taking care of the elderly might be of interest...take special care, as I know I put my head down to sleep easily...TATA! read more

This company takes advantage of young families. My wife and I are business professionals (Dr and Business owner) and rented one of their listed properties for 6 months. Upon moving out, we followed each instruction to the dot, hired a professional cleaning service and unfortunately due to some dust on top of the fridge (they did not inspect the home until weeks after we left), we were charged an additional $200+ cleaning fee by the management company which was absolutely absurd. They also refuse to return our emails or phone calls. Overall, I highly recommend not renting a home from Resort Property Management as they are clearly desperate to rob money from young families such as ours. read more

Zero stars never rent from this company. They refuse to schedule with you and enter your rental while you were gone.

Great property management company who has been around for more than 20 years! Very helpful and professional staff. They also offer a full service maintenance department with a 24 hr emergency line. Awesome knowledgeable contractors and friendly owners! Wouldn't choose anyone else to manage my property! read more

This company is unorganized and confused. There is an absolute disconnect between the main office and the maintenance. If you need something fixed, good luck. And if you are calling to get an answer from the Office, you can be guaranteed that person is not there. If possible, I would look at different companies to rent from, unless you want a company that is 100 percent homeowner driven and will cut every corner to pinch pennies. read more

So... I thankfully have never used RPM... But I am an unfortunate neighbor to a rpm property... It seems as though they only rent to groups of college kids... Allowing them to tear up the home, yard and fence... I have had to pay out of my own pocket to repair the fence joining the properties because the renters dogs tear it apart, twice getting into our yard and attacking our dogs! Leaving one with a bloody lip and nose! RPM doesn't seem to care! As I have spoken to them on the phone and sent emails, with little to no response.. RPM is bad news for home owners and neighbors... Excellent if your a college kid looking to tear it up! read more

Resort Property Management - My fence patched w/ plywood because i cant keep repairing other peoples damage! - Property Management Near Me - Coeur D Alene, Idaho

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If I could give 0 stars I certainly would. These guys give property managers a bad name and they already have bad names! Most of my phone calls to service department were never returned. When I finally reached somebody they were rude. The asked me to sign a new lease the week before Christmas or vacate...I was already 6 months into second year month to month. Oh...they also raised the rent 100 bucks to boot. I later came to find out they were getting fired by landlord for non-performance and they were trying to cover up their mess. HA! they got fired!!! If you are a tenant...LOOK ELSEWHERE...if you are a property owner...THINK TWICE!! read more

My son and daughter in law have used this company twice and I agree with everyone else they need a 0 star rating. Both times we have been screwed out of getting deposits back because they take out cleaning and lawn mowing charges out! We always leave it cleaner than when we moved in. The communication with the staff is unbelievable. They just are a unorganized, money hungry company that will take your deposit trust me. We will never use this company again nor recommend them to anyone. Julie Tudor read more

Great company, very helpful, they have provided myself and my family a great home, in the perfect neighborhood. Thank you so much for making our move extremely easy and not to stressful. read more

I have had an awful experience with this rental company. The place we rented from them had serious maintenance issues and we have called or stopped in many times to address this. They have said they would come look but never did. They do not return calls and do not seem to care if you have to deal with a home that is falling apart. They have been dishonest and unhelpful at very turn. They will drop off a letter at the door but never knock or talk to you in person. I would not recommend them to anyone. read more

Fast and friendly when applying. Little unorganized with mail keys. Units are newer with baseboard heaters which is a down fall but energy efficient. No issues with the units. Application process was very fast. read more

My Dryer started making a really weird noise and took forever to dry a load of laundry...So I called RPM and they came the NEXT day and did an awesome job. They were quick, very clean and efficient. I highly recommend these guys! read more

How about 0 stars. When they get done, you wonder about camping out on the drive way instead of happily living in the house. Very unfriendly and I am no longer looking forward to living in this house. We are under a time pressure, so we have to proceed. read more

Rented for 3 years from this company, 3 years too long. No matter how good of a tenant you are, no matter how squeaky clean you leave your house/apartment, they have their lease so airtight to screw you over you will lose money on random charges and dispute it all you want it doesn't matter because no one communicates in that office despite it being this tiny building with maintenance connected. Truly the only thing you can do is warn others not to make the same mistake. I left every property better than when we got it and they take out lawn fees, cleaning fees, overpriced re-key fees, this fee that fee even though I mowed the day I gave them keys back, got the carpets cleaned TWICE after the carpet company told me they haven't been cleaned in years and there was dog urine in the room our son slept in for a year, and cleaned the house so they only had to clean the fridge and that cost $200? What a joke. So they wont clean or take care of a house when you move in but charge you for it when you leave. Do they actually do any maintenance between tenants? Who knows honestly. Shady. None of them communicate, none of them have answers, they will never call you back, you will always lose money no matter what DO NOT DO BUSINESS WITH THIS RENTAL COMPANY FOR YOUR OWN SAKE!!!! read more

Awful company to rent from!!! Charged $1700 for they say "a toilet seat stickers on the wall which there was non shower bar and carpet shampoo and to fix carpet" and when. My bf called to confront them about this and ask for proof they hung up on him. I wouldn't recommend this greedy selfish company to my worst enemy read more

We used this agency for five years and it was fine, but when it was time to leave the house we leased we were treated very unfairly. The house was not professionally cleaned before we moved in, but upon leaving, we had a crew of over 10 people come in to clean the house and yard. We also had the floors professionally cleaned and purchased new light fixtures. The house was spotless and beautiful, far better than when we moved in. But, the day after we were out we went back to get the last load of yard garbage left in the yard and the owner was trampling through the house. He had the light fixtures off and was tracking in dirt. He was busy doing his thing before the rental agency saw how we left the house. By the time the agency saw the house we were charged for dirty floors, light fixtures, yard work, etc. over 900. 00 of work. The charges were completely trumped up and ridiculous. I would not recommend this agency to anyone at anytime ever! read more

Took a long time to get unit ready to rent and charged extreme amounts for work. Didn't return calls.

After living in a Resort Property Management house for 2 1/2 years (never late on rent) I moved out and had the home and yard cleaned. Resort property management came back in and gave a phantom bill for $275 to clean the place and $180 to do the lawn plus some other BS repairs! If you rent here...DO NOT leave the property without having someone from the company do a walk through with YOU or they will make up fictious bills. CHEATS!!!!!!!!! read more

Many property management companies have a bad reputation but this one is the worst ! When you move out be prepared to receive a generic invoice of phony charges against your deposit, and they refuse to do walk-through before you hand over the keys. There's about half a dozen ladies in the office and each one has a different answer to any question on any given day , they are so disorganized and rude . If you're looking for a honest rental company, look elsewhere! read more

Get ready for the worst review ever for Resort Property Management. We would rather not write a novel, so we will list what they did. First off, as a heads up to our situation, we moved to CDA with an intent to buy a duplex and with our loan structure we needed to live in one side. Here's what happened: 1. Found a duplex we wanted to purchase -- went out of our way to find out if one side was month to month rent, so we could move in. We were told it was. 2. One day before closing on house, we find out we were lied to, and Resort Property Management (RPM) had signed a 6 month lease with the month-to-month tenant two months before we moved in. We found out later that they did this without the permission of the owner. 3. Owner had to offer payment of $1000 to both tenants as an incentive to move out. The other tenant took the money. 4. Because they weren't expecting to move out, and it was such short notice, they didn't have time to clean -- RPM told them that we were okay with this -- without consulting us. 5. Also because of the short notice, the tenants needed a week extra to get moved out and situated. RPM told them that we didn't expect them to move out or pay rent during that time -- without consulting us. 6. During our closing on the duplex, we came to find out the RPM did not leave the rental deposits with the house (legally rental deposits stay with the rental when you buy the house). 7. A few days after we moved in, we get a knock on the door from our tenant who wanted to stay. She was almost in tears and said "she knew we wanted her to move out and was desperately trying to find a place" -- Obviously we were shocked by this, as most people with common sense know you buy a duplex with the hope that a tenant will live in the other side. For some reason unaware to us, RPM felt the need to tell both tenants living in the duplex that we wanted them both out -- once again without consulting us. This caused our tenant who stayed to end up leaving after 8 years of being a great tenant in this property. We were so sad to see her go, and feel that she would have stayed much longer had RPM not told her we were kicking her out. We find it absolutely CRAZY that a company would make all these claims on our behalf without EVER saying one word to us. We would NEVER use Resort Property Management. read more

We had RPM rent our house. They wrote an addendum to our agreement with out our knowledge. When the renters moved out they damaged the house and left it a mess. RPM said it was all normal wear and tear. There were a few things that were repaired but the renters got back most of their deposit. We do not live in the area but when I did make it up there to check things out I found out that they did not make any repairs what so ever. If you own a home do not let these people manage your property they do not take care of it, they do not watch over it. We had so much damage it was such a joke. DO NOT USE THESE GUYS. read more

I wish I could leave 0 stars. As a property owner, we entrusted our properties with Resort Property Management. Their maintenance department constant lied to us about request being made by tenants. They nickeled and dimed us every month and made false request that they stated the tenants made. No one returned calls. On the rare occasions they did we would be tossed around from person to person. Terrible experience that cost us deeply. read more

Just looking at the properties listed here the monthly rent amount they are asking for these places is not comparable to any other rental properties out there. I can find numerous properties that are very comparable for 200-400 cheaper. Just a heads up for those of you out of town that are looking to rent in the area. :) read more

I have been renting from Resort Property Management for 2 years now. The building was great, the employees that are at the office are great. BUT THE MANAGEMENT IS HORRIBLE!!!! I have been living a BLACK MOLD infested building at Whispering Pines Lane. If you are considering living there or renting from this agency... DO NOT!!! I am currently going to have the Health and Welfare Department of Idaho come and look into this situation because for over 1 and a half years this problem has not been fixed. I am disgusted that I have to get the state involved to live in a safe and healthy apartment. read more

I wish I could give this company a negative star but I guess I am OK with 1 star, because they do have a few good people working for the company. One is Angela who handled our maintenance request quickly and professionally, and the other is Mike. He came to our home several times for repairs and did a wonderful job and had a great personality. The rest of the staff was very unprofessional and I would get a different answer to the same question depending on who I happened to talk to at the time. We rented a home for 2 years with them before the landlord put the house up for short sale. We would get calls constantly wanting to show the house first thing in the morning on the weekends. If we told them it didn't work for us then the realtor (Cindy Sweeney) would threaten to call the landlord to tell them we were not cooperating with them. We decided to move into another apt with RPM instead of endure these threats. The landlord was actually very unhappy about us moving. I suspect he still wanted that income coming in. We left the house in impeccable condition and received a letter saying they found a few things that needed light cleaning. We got the keys back and cleaned them. We expected a full deposit back. We were quite shocked when we only received a little over $200 back from a deposit of $1200. It seems the landlord had an inspection done and charged us for all of the items that needed repair from all the years of previous tenants including paint. We are now in the process of suing both RPM and the landlord in small claims court to get our deposit back. I would be very leery of this company if you are considering renting from them. We are currently stuck in another of their apartments until our home is built and we fully expect to have to go through this process again to get our deposit back. read more

I agree with most everyone who has given RPM the rating of 1 out of 5. We had such a terrible experience with them as renters. This isn't about tooting our own horns, but we were the perfect tenants. Rent always on time, planted a garden, watered the lawn and any other expectation that were upon us as renters per the lease agreement. On the other hand, any expectations that lay at the feel of RPM were not met. They were to keep our property on the outside (lawn/bushes) nice and clean, but there were times where the grass was a foot long. As for the bushes, I used to get scrapes daily walking on the sidewalk to get to my car because of how overgrown it was. The interior of the house needed work done in the kitchen floor and hallway bathroom, and we would never hear back from them. When someone would come out to look at the issue, they were not capable of fixing it. Long story short, they were not very nice or helpful. I had the unfortunate experience of speaking with the owner of RPM, and I must say I have never been treated worse. He was completely rude and disrespectful. He had no manners and talked down to me the entire time. When I stated as such he scoffed at me. I would never ever recommend RPM to anyone for rental properties. read more