The technician was friendly, polite and very professional. He knew exactly what he was doing. My…read moreservice was completed fast. He was very respectful of my home. 10/10 recomment.

Quality work. They stand by their professional and guarantees. If they can't fix money back with no…read morehassle.

Speedy & professional service. Knowledgeable representative. Great turnaround. I'd recommend them…read morehighly.

Iva was awesome! Super kind, professional, and clean. He explained everything about the fridge…read morerepair and broke down the cost so I knew exactly what to expect. Great service all around -- highly recommend!

The tech was prompt and efficient. He immediately got to work and was very thorough…read more He charged me exactly what he quoted me and my dryer tuns fine now.,

I REFUSED THEIR OFFERED REFUND TO REMOVE THIS POST BECAUSE CUSTOMERS SHOULD READ THIS POST AND BE…read moreAWARE OF THE QUALITY OF WORK AND NOT HAVE CONCERNS OF SAFETY! The only reason I give him one star and not 0 is, they were here on time. They stripped every screw on my expensive KitchenAid gas range. They left a cloth equipment case under the stove cover, which I only found because they found a cut in my power cord, and instead of replacing it, they spliced it together and put nuts and electrical tape on the cord which is next to a gas line. I ordered the $10 cord and replaced it myself and then in doing so I had to remove all of those pieces and found a cloth holder for a diagnostic tool -465.00 later they offered $50 refund if I take this review down. Being fair they did say that they will address the situation to ensure this never happens again.

Called to have my Electric Dry repaired. We set a date and time, the wife took a day off and got a…read moretext that they were running late would like to reschedule. Canceled and just bought a new one.

Ted responded quickly to my washer repair project, along with two other vendors. He was…read moreknowledgeable and very helpful. We isolated my 9 year old G E top loader problem to the drum bearing. A major repair. He pointed out that the cost to repair probably wasn't worth it. True. His parts & service estimate was more than my original purchase price. He could easily have booked a service call, then strung me along. He didn't. I'm posting this review because Ted demonstrated his ethics & honesty. A true professional you can trust! I do. He's the 1st person I'll call for my next appliance repair. Thanks, Ted!

I successfully bought several washing machines and dryers from Homelife Appliances in 2024. But…read morethen I paid for a washing machine and dryer to go to a house in Sharpsburg, and they promised multiple times to deliver but never did. I've never had this experience before but my advice is to buy your appliances elsewhere. If you pay this company in advance, as I did, they cannot be trusted to deliver. It was a terrible experience.

Very reasonable prices and excellent service. Also owner is very knowledgeable in appliancesread more

I have had them out for 2 different appliances- my Frigidaire range, and my Kenmore Elite (LG)…read morefridge. They are prompt, professional, and very informative about my appliance issues. Ryan explained my repair options, allowing me to weigh the benefit of repair vs replace. Very reasonable cost, as well. Thank you, River Run!

From the owner: River Run Appliance Repairs delivers honest, reliable appliance repair for all major brands. With…read moreover a decade of experience, we provide fast diagnostics, transparent pricing, and skilled fixes to keep your home running smoothly.

Scott came to fix our dishwasher that was giving us a water tap error, which was our main…read morecomplaint. After charging us to fix a slightly glitchy control panel, he did not fix the water tap error and we ultimately had to get a new dishwasher anyways. While at our home, Scott walked around and criticized every single appliance in our home, telling us how much they suck and how he would never buy it. He even went out of his way to peak at our washer and dryer in a completely different room and tell us how those suck too. It was very disrespectful. Ultimately, a very very bad experience that never resolved our issue.

On December 11, 2025 my oven stopped working. We knew what the problem was because that's the 2nd…read moretime it happened. So I called Mr. Appliance told the receptionist what I believe was the problem. The tech came out about 1 to 2 hours later to fix my problem. The problem was what I thought it was and the tech came and fixed my problem. Now I have a oven again.

We came to Don's Appliances after a bad experience with Lowe's. Our original purchase was a GE Cafe…read morerangetop to replace an older cooktop. The installation of the range went so well that when our washer died the same weekend we weren't upset. We figured Don's would give us another stellar experience. We chose a GE washer/dryer combo and installation was scheduled for two days later. Our washer/dryer are on the second floor of our townhome in a laundry closet. The washer sits in a drain pan connected to a PVC pipe underneath to prevent flooding. The pan has had water in it a few times in the five years since our home was built, and we've never had an issue with leaks. During the installation I heard a lot of banging, scraping, and one crash as if they dropped the washer. I was concerned about the integrity of the area but not quite enough to stop the installation. Two hours later I'm shopping and my fiancé calls to say the washer is full of hot water that won't stop running, even when the machine is unplugged. Only turning off the hot water line stops it. I came home to find water in the drain pan and a very humid laundry closet. The washer was wet in the front and back, so it wasn't clear where the water in the pan came from. I was upset that our new washer needed to be replaced, but little did I know the nightmare hadn't even begun yet. An hour later during dinner I'm hit in the face with a drop of water. I look up to see our ceiling soaked, enough to make the drywall seams severely sag. We run upstairs to try and stop the leaking, and as soon as my fiancé steps into the laundry closet the glass shade on the lighting fixture drops to the ground and breaks. His foot and leg are now bleeding as we stuff towels into the front of the drain pan in a desperate attempt to stop the water. We finally got in touch with someone from Don's two days later who assured us that they have a restoration company contracted to help fix what happened. I was expecting a replacement washer and a refund to help cover the cost of repairs, so their initial response impressed me. The contractor in charge of the restoration and another installation team from Don's came at the same time to replace our broken washer and assess the damage. The drain pan was wet underneath and the interface between it and the pipe was loose. The tile floor underneath was cracked, likely due to the washer being dropped. We were left with fans and a dehumidifier running on over the weekend to stop any mold growth. On Monday morning I hear from the contractor that Don's isn't responding to him about us. He came to pick up his equipment and that's the last we saw of him. Later that day I get a call from the installation manager who informs me that their service team can find "nothing wrong" with the washer, therefore the water damage to our ceiling is being questioned via an insurance claim. The reason for the claim is that the cost of repairing the damage they caused is too high for him to "hide it" among other expenses (his words not mine). He never asked the second team of installers about what they saw, which was the washer's hot water connection not working correctly and a drain pan that allowed water to leak underneath it. It's been five days, and I can barely get anyone from Don's to answer my calls. Our ceiling is damaged with no resolution, and the manager from Don's has told me he doesn't know what recourse we have if their insurance denies the claim. He suggested we file our own homeowners insurance claim and incur a $1,000 deductible because of a leak that happened hours after they installed a new washer. Don's is a business with a great reputation, so I never would have envisioned being in this mess with them. Even if they do need to submit to their insurance, why make a customer who was so inconvenienced wait for an undetermined amount of time for repairs? We are hosting Thanksgiving for our family members in five weeks, and right now I'm heartbroken at the prospect of our ceiling looking like a war zone with no end in sight.

Problems with delivery of our washer and dryer. After the get your money you get ghosted and they…read moretake no responsibility. Go anywhere else.