I love this place but it's just far from where I'm coming from Murrieta. If I'm heading to Oceanside, I would stop by to do a little shopping because it's worth it since groceries are so expensive these days. I come here to buy chicken wings and short ribs. If I see others I need I would just grab it. read more

This is the first and only Restaurant Depot that I have ever been in, so I don't have any other stores to compare it to like some of the other reviewer's. I came in for the first time a few months ago, shopping for my business. I found the selection of equipment and food stuffs to be pretty good, the customer service was also pretty good. I needed to find some things asked an associate for help, and they found it for me right away. The prices are OK, some things are more expensive-and others are less expensive-than Costco. You just have to be knowledgeable about what you're buying. The parking lot is super easy to navigate, and get in and out of. My only complaint is that the check out system they have going because of covid is a little inconvenient. But I'm sure that will improve as we get out of the pandemic. All in all, I like this place. I always have a pleasant experience while shopping here. read more

I have gone here 3x a week for the past five years. It is head and shoulders much better than the other two San Diego county locations. Pros: Certain employees here MAKE shopping here great. Arlin, Raul, Rene, Jessica, Brenda, Warrior, Jesse, and a few other employees are ridiculously awesome at what they do. Great customer service! The store is cleanly for the most part and well organized. Prices definitely beat those of the major food distributors such as Sysco. Cons: Sometimes they run out of something and they won't have it for weeks, sometimes months on end. Examples include togo boxes, soufflé cups, corned beef hash, tea bags, togo cups, juices. Its hard to understand why they don't order more. I've even reached out to certain companies that make these products to see what's going on but every time I have they said no shortage exists and they're not sure why it wouldn't be in stock at store given they put in an order. Aside from that, a backtrack on my pros, there are a handful of employees who need customer service training. I won't name names, but when I ask about something and you act annoyed or unwilling to help it's kind of ridiculous. read more

i've been to many locations in multiple states. NONE match this store where customer service is concerned. From Renee and Raul in the main office, to Arlene and Anthony as Cashier Leads, and to Mary (my favorite), Jesse, and Erin at the register; I am always treated right. my industry is a stressful one. the moment i pull into the RD parking lot i forget that fact. this places feels like home - like a mother's bosom. i love San Marcos RD. read more

I have been a customer of theirs for over20 years. I started with Their parent company Jetro. I always appreciate the opportunity to save food and supply costs. Great People! ThankYou! read more

I have been going here for years and it's always been super good service and good prices. and they give military discount.

I am every day shopper of this restaurant depot. I sorry to write this review because this restaurant depot is going down the hill everyday. In this store looks they have more supervisors and managers than regular employees or cashier. It took me almost 30 minutes in line to purchased my restaurant food and supplies today (every day regular problem) because there are only two cashiers and one supervisor and almost 5-6 customers in each line with full of carts. There are managers and other supervisor are looking but no one try to come help the cashiers to move cashier lines. They are either sitting in their offices or looking towards the poor customers and cashiers. I hope they should have cameras in their offices and paying attentions what is going on at the cashiers stand. I did reported to their head office but no one i think wants to take care of customers time. Everyone knowns that no matter what all the restaurant owners have no choice but to come this restaurant depot and buy stuff for their restaurants. I hope one day some one in this company pay attention about customer's need and time. Also this place use to have more products but now most of the time, shelves are either empty or have wrong price tags. I still have no choice but use this place to buy groceries for my restaurant. read more

All workers are very stressed and when you have any questions they don't want to help you and are rude, especially the women with glasses who work as a cashier! it's not the first time she is a really bad day. read more

This place is whack. Walked in about 20 min's to close and you could tell they didn't really want me there b/c they wanted to get their lazy asses home. They asked if I had a membership - nope I don't. So I'm told, can't come in. Ummm... next thing out of your mouth should be how a person can gain such membership. You want me to beg you or what? read more

Ridiculous price on almost everything. Stop buying most of things here because of the price. Now only come here for fresh meat.

Just finished shopping for my bar/lounge. I've recently started shopping at the resteraunt Depot in Anaheim as I go to OC/LA and my business is located in Temecula. After my last time at the Anaheim location I vowed to never go back. That place is disgusting with very unprofessional employees, I was scared to go in there. So today I came down to San Marcos to check out this location and let me tell you I am so glad I did. It's way cleaner, way more selections of products, and the employees were very helpful and professional. We had great help from on of the lady's working there (I believe she was the manager but not 100% sure). I will only be going to this location it's like a hidden gem. In and out so fast with no lines. read more

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I purchased over $20000 of products from restaurant depot San Marcos, ca, I should recommend that please don't buy any equipment ( MVP group equipments). Let me tell you my true story. I just open a new restaurant in San Marcos, purchased a two door sandwich table of MVP group. I paid in advance and also paid the fright. The truck driver was rude. Dropped the unit and left. When we opened the package, it was damaged multiple places, called RD, they transfered to MVP key account EXECUTIVE, Julie Marie asselin. A worst customer service rep. She was rude and told me that they will not replaced the unit at all, she wants me to give her all the parts name which are damaged. I m chef not tech, I requested send tech and take a look. She refused. I had to contact the VP of sales of this MVP group to involve. My request to all restaurant owners please think 100 times before you purchase equipments from restaurant depot specially MVP brands. I do have all the pictures of damaged unit. If any of purchaser wants to talk to me about this nightmare purchase, this is my number. Jesse Garg (760)583-8875 Thanks read more

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Terrible place! I'm pretty sure name was Amy or Katrina I don't even know. Whichever women was answering the phone today at 03/26/22. One of the most unprofessional places I have ever called for anything that has to do with the restaurant supplies. As GM myself train your staff not be rude maybe you would gotten my business today. I ended up going to Smart and final extra they were better customer service wise when it comes to stuff like this because they are a grocery store. But I guess they give good customer service all around un like you guys. All you have to do is focus on restaurant supplies. That should be embarrassing. It is not that hard not to laugh at somebody's face and get customer service when they're asking a question. I hope you fire the person who care like this to customers in your store. Because you just lost a good money from our company. Keep having customer service like this your business will go under good luck in the restaurant industry seems like you need it read more

Not my favorite place to go. Checkout is a pain in the ass. High prices. Perfer Costco business center for meat. But there's a few items they only sell that I need. Just have to put up with checkout. read more

I go to RD in Colton for the last 5 years weekly, from Idyllwild our roads are broken so tried San Marcos cause i save an hour drive. When i arrived parking lot was empty figured great no wait at the checkout! As i tried to get my supplies i had to find out that their are lots of product i have on the menu that they don't carry! On top of it i realized that they put in almost all the products a couple dollars! As i ask the manager why they have different pricing answer was the suppliers have a longer drive there!! Well that was my first and last time going there. At least i saved some gas money but what a disappointment! read more

Excellent place to bulk shop for your big families. Nice halal selections. Better to call ahead to make sure they have what you need in stock. read more

First time in restaurant depot and will definetly return! happy customer here, was confused where certain items were and a really nice employee named Jesus guided me thru the deli and found everything i needed! read more

So disgusted in this rd!!! Shopping at rd all up and down California for many many years. This location continues to charge us tax. When you try to talk to them they are rude. Call you " dude". Than make up some reason for the tax. We will be shopping at their other location. So very disappointed. read more

For me the staff has been amazing they are always very helpful. The store is very clean and well organized.

Cockroaches & rodent feces!! We have been going to the San Diego RD for years. We purchase about $40K worth of product annually. San Marcos is much closer to our location & we would prefer to use this location. We've experienced everything stated is the previous reviews; apathetic staff, no help, product inventory completely unreliable, large price differences. The location alone is convenient enough to stop in for random product. But the pest problem is unreal. We've had boxes with chewed styro, rodent feces & multiple times we've had cockroaches transferred to our location. Disgusting. Worst problem is, we've reported it multiple times with no action. Who regulates their facility? read more

I have been shopping at RD for over 8 years all over the western states and this has to be the bottom of the barrel for RD. Priced higher than any other location I have been to and is set up poorly. Employees busy BSing and not able to tell me where something is located. old produce items not rotated. shop at costco 1 mile away. read more

Don't waste your time. Every single trip I've made here I've had to chase someone down and wait 10 minutes for a forklift to come and hope they find what they're missing. Half the time they don't don't have it or can't find it. I was really hoping this would be the answer to avoid the drive to Costco Business Center but it's not. I will gladly make the extra drive and wait in traffic to keep my sanity wondering if I'll be able to get what I need to run my business on a weekly basis. read more

People here are great so nice to have this place in north county. They have always come through for me. They really focus on clearing the line at the register. I say 5 stars read more

This place is a hit or miss. Certain products you can find are cheaper, but not always. This location is also smaller than the Miramar location. read more