My girlfriend's best friend from Madrid was visiting her in Germany, and we had just finished a…read morewonderful day trip to Bern. Before heading back, I wanted to get a bite to eat as I was very hungry, and the gazpacho on the menu looked many times more appetizing than a greasy McDonald's hamburger. My girlfriend and her friend didn't really want anything, but I convinced them that they should have a snack too and then we would go.
So we sat down, I ordered my gazpacho, and my girlfriend and her friend ordered one tapa to split -- I asked them to order more (I was paying anyway) but they didn't want to. Even though you have to pay 2 franks per person to sit there (haven't seen this in a very long time). This small order seemed to upset the waitress even though the restaurant was mostly empty anyway. She continued to express her displeasure at how cheap and worthless we were to the bartender, loud enough for us to hear. We had had a wonderful day but after leaving, my girlfriend was very upset, her day almost ruined because of the inexplicable hostility of the waitress.
The gazpacho was actually quite good and the other dishes on the menu looked interesting. And I would have loved to have one of the Swiss wines on the menu if I didn't need to drive for a few hours after that. So it's a real shame that I would never consider returning to this place only because of the astonishing behavior of the staff. I have never encountered this level of rudeness before, especially not at a restaurant with these sorts of prices. It seems especially unwise for such a restaurant to do everything possible to upset and humiliate customers who might otherwise have returned another time to spend more money, as I likely would have. I enjoy nice restaurants, including pricey ones, but this one will never be on my list.
Please be aware that if you are spending more money, they'll probably treat you better. But I don't know how I could ever recommend a place that doesn't treat all of its customers with the respect they deserve.
