This is a 5-star hotel all the way! Hotel Schweizerhof Luzern is one of the most beautiful and…read morenicest hotels I've stayed at. Its location is primo, right along the Lake. Directly across the street is beautiful Lake Lucerne. Our room was very nice, and my only criticism is the bed is too firm for my liking. However, that seems to be the norm in Switzerland, as other places were similar. I really appreciated the spa area on the 5th floor. There is a dry sauna and steam sauna plus resting areas with day beds, and showers. Additionally, the flowers and plants within the hotel were amazing. The arrangements were so nice and healthy. That was such a nice touch to enhance the beauty of the property. The breakfast provided by the hotel is also very good. I also appreciated the complimentary sparkling water and soft drinks in the rooms mini bar. The tap water is unbelievably delicious and has a nice mouth feel. It is clear the water in general is soft. After showering my hair felt soft, and using the Dyson hair dryer provided made my hair feel soft and silky. It really is the best of the best, I'm so lucky to have stayed here.

Absolutely unparalleled quality of service- the staff made us feel right at home and pampered, and…read morehelped us in any way they could. Also the rooms...wow! I had the best sleep of my whole vacation here. And the little surprise treats really made the time here feel special. Not to mention the location- perfectly walking distance to both the train station and the city center. Unexpected bonuses are powerful A/C and perfect sound-proofing and blackout shades. I would live here if I could!

Officially my favorite hotel I've ever been to. The staff is lovely. We had a wonderful server at…read morebreakfast and we looked forward to seeing her every morning. We returned to the hotel after a brief stay somewhere else and they remembered our name and immediately took care of us at check in. Couldn't recommend this place more. Also the spa is unforgettable.

My husband and I were on our honeymoon from The U.S. and we found this hotel by chance. The staff…read morewas extremely friendly and the location was perfect. There were so many amenities available - like their sauna, gym, and infinity pool. We could have just stayed at the hotel for the entire week without leaving! They even had an in-house movie theatre. We were welcomed with champagne and flowers in our room upon our arrival. The food was also excellent. They have several restaurants but open 4 for the season. My favorite one was their French restaurant. Everything was cooked to perfection and the service was outstanding. My husband and I would love to come back here again the next time we are in Europe.

Fantastic location as it has a huge Shopping Mall next to it. (Wankdorf) . Also, the Bern Mobil…read morestops right next to it connecting the hotel to the rest of the town. View is great. Our room faced a pretty horse race course and also, imprinted some pretty scenic views of Switzerland in my memory.

I have seen many hotels in my life. The shitty ones and the expensive 5-6 star ones…read more This one was the cheapest in the whole city for the night, but it was still pretty expensive, so I expected it to be pretty good. I was a bit upset at the room size seeing that it was very small. The bathroom is actually a round plastic cabin with a door and inside a shower and toilet that they placed inside the room. I had never seen this before, and it made me feel like I was in a cheap hotel. The beds were fine and the hotel was fine, but the cheapness to it was a bit disappointing. I have to add that a free wifi would have been nice, but they only offer you that downstairs at the bar, so that they can upsell you a drink and a bite.

We made a reservation for dinner at the Grill restaurant and seeterrasse and what a fabulous…read moreexperience. The hotel staff were attentive and made it special for my father who was celebrating his 89th birthday. Attention to detail and warm welcome from reception staff to restaurant staff to the park hotel car service was outstanding.

Greatest hotel on the planet. I can not spend enough time here. The view is great. The food is…read morefantastic. The staff is exceptional.

This Novotel is so neglected. No one was at the reception to greet us when we arrived, let alone…read morecheck us in. After a long 5 minutes, the guy from the bar came over to help. Once when we called the reception and housekeeping three times, no one picked up the phone. Breakfast was a shame for a 4-star Swiss hotel, and also compared to the Novotels I've been to in London ExCel, Paris CDG and Brussels Airport.

facilities are good..have swimming pool,bowling etcread more

A really great pizza place, try the spicy pizza Vulcano. Among all the crap restaurants in…read moreSwitzerland, a gem like this is hard to find.

This is such a nice hotel. The rooms are beautiful and sparkling clean, the views are outstanding,…read moreparking is free, and the little flourishes put it above-and-beyond. We received two bars of soaps in different shapes on our pillows: a horse for my husband and mountains for me. I then espied a handwritten welcome note. A bowl of fresh apples on the landing provided a healthy snack. There are hiking trails around--with some dwarvish surprises! If you're hungry and the restaurant isn't open, you can order not just food, but beverages of all stripe, from the many takeouts in the area (conduct a Google search and you'll find a way to do this). The hotel has a mini-golf course as well! In my opinion, much nicer than staying in Lucerne. Highly recommended!

The hotel is beautiful with a wonderful view. Friendly staff and super clean. English was not a…read moreproblem.