Nicely designed, clean and quiet hotel in a nice neighborhood, near the tram line. Easy access to…read moreold town , the clock tower, the train station, rose garden and Paul Klee museum. Helpful staff, good breakfast. Recommend.

AMAZING view of the waterfalls, such good service cant even describe, the rooms are beautiful and…read moreclean, and the free, included breakfast was super. This hotel has a game room, outdoor seating space, a picnic room for you to cook/ refridgerate food, or just a nice pizza night with your friends. Also, free chocolat+ holunderblüte!

We really enjoyed staying at this hotel. So we booked one of their attic rooms and then panicked a…read morelittle because shortly before the trip they sent a warning email about the room.... Ha! It basically said the room was up a bunch of stairs and also has no air conditioning, but it was pretty much the only affordable option so we risked it. I really loved the attic room! The weather was perfect for staying there (cloudy, drizzly, cool.... Not so good for seeing the sites, but you know). The window overlooked the street, which was great. The beds were comfy. The shared bath and shower were tiny but you could see a waterfall out the small window... so cool! Also, the breakfast was huge and delicious. The property had lots of nice communal spaces and had tea and coffee available all day. I really liked staying here!

We enjoyed our stay at this beautiful, renovated hotel close to great restaurants and amenities…read more Highly recommend.

Perfect in every single way. Amazing room, incredible stunning view, kind and considerate employees…read morewho went above and beyond. By far the best hotel experience I have ever had. Cannot wait to come back. P.S. look at this view from the room.

Here's a version that feels more direct, more personal, and less polished-for-brochure:…read more I stay in a lot of luxury hotels around the world. Asia, the Middle East, Europe, the US. Enough that I think I have a pretty good barometer for what is genuinely five-star and what is just marketed that way. Victoria Jungfrau in Interlaken is the real thing. What stood out wasn't one flashy moment. It was the consistency and attention to detail from every single member of staff I interacted with. That kind of alignment doesn't happen by accident. It reflects culture and leadership. There's something here that feels like old-school European excellence in hospitality. Service that is confident, calm, precise, and not overly theatrical. It feels intentional. Lara at reception was excellent. Professional, efficient, and warm without being overdone. Check-in was smooth and polished, but never stiff. Chantal at concierge was exceptional. She noticed me every time I walked into the hotel. Not occasionally. Every time. She remembered what she had arranged, followed up naturally, and clearly paid attention. That level of detail is rare, even at top-tier properties. It made a difference. I genuinely felt that she wanted my experience in Interlaken to be great, not just adequate. In a world where many luxury hotels rely on branding and design to carry the experience, Victoria Jungfrau delivers through people. That's harder to manufacture. And it shows.

Beautiful hotel in an amazing location. It was amazing to see the skydivers come into the open…read morefield day and we had absolutely incredible views

We selected this hotel based on the location and reviews on Hotels.com. Located in Lucerne,…read moreSwitzerland right on the water, our room had gorgeous views of the city. We upgraded to a room with a small terrace which was very pleasant when we had our breakfast and dinner (room service). In general, room service in Europe is considerably better than anything you would get in the states and The Grand National was on par with other hotels on our journey. The staff was very accommodating and very polite. This is an older hotel that maintains a lot of the charm that you would expect. We would definitely return to the Grand National when we visit Switzerland again.

Scammed me on my credit card but they are not going to get away with it. Tried charging my credit…read morecard long after I had checked out. Argued at me about it and never issued an apology. These people are greedy and scammers. Please check your credit card statements carefully because they will wait weeks later to put more charges on your credit card.

Such a cute, chic boutique hotel! The wallpaper in the rooms is Versace. There aren't any USB…read moreoutlets in the rooms, but you can go to the front desk and request an adaptor... they use the Type J adaptor here. The hotel doesn't offer 24/7 service; if I recall correctly, the front desk closes around 10 or 11 pm. The breakfast was really nice and definitely worth it, though it's an extra charge. They also have private parking for guests, but you need to go inside to get the key and directions. The only downside for me was the shower. It has a curtain instead of a glass enclosure, and parts of the curtain were stained. The coanda effect causes the curtain to be suck inward in both side when the shower is on, but if you push it out, the water ends up on the floor.

Absolutely loved this hotel! Walked no distance to everything but not in the busy area. Clean and…read moremodern design and very comfortable. The breakfast was so nice and is included with the room. Has a view of the lake and great common areas. Can't wait to come back again!

We stayed in this lovely hotel in Lauterbrunnen in early March. The rooms were charming and unique,…read moreso unlike the large chain hotels. It was clean and the bedding was SO comfortable! Our room had a good sized balcony with table and chair and absolutely breathtaking views of the mountains. The location is excellent, just a few minutes walk to the train station as well as the gondola to ride up the mountain. Also close to shopping at three coop store. Breakfast was included and was excellent. Coffee and tea available 24/7 in the lobby. Staff super helpful. Would definitely stay again!

Loved our stay at this property in Lauterbrunnen. Not sure how/why, but we ended up with the 007…read more(James Bond) suite. Smelled faintly of cigarette smoke (rooms are non-smoking, but they allow smoking on the balconies), but I just kept the window open and that helped. The room was clean and spacious with a beautiful view of the falls. Usually we don't like to eat at the hotels where we stay (unless we have to), but the restaurant here was top notch. Liked it so much we ate there 2 of the three nights we were in town. I had the deer both nights, absolutely scrumptious). Their pizzas seem popular, though we did not have one. Super conveniently located across the street from the train station and next to the cable car up to Murren and next to the Coop Grocery (easy to pick up snacks or a bottle of wine). Not for the faint of heart, though. Dragging our bags up the hill to the property was a job - thankfully we were up to it, but if you're booking keep your fitness level in mind (or maybe the hotel offers some sort of help? I didn't ask.) I would definitely recommend staying here. If ever back in Lauterbrunnen, I would stay again.

Beautiful hotel with gorgeous views of the mountains. It is walkable to restaurants, stores, train,…read moreand a nice stroll along the river. It is one of the older hotels which I love the architecture outside and inside when you walk in. They have fans in the room or you can open the windows for fresh air. There is also in room snacks & drinks to enjoy. They have a buffet style breakfast in the morning.

Great place to stay in Interlaken, and perfectly situated near the train station and city center…read morefor those who are going on day trips and hikes around the area. The room was very nice and the service was great. I enjoyed the blackout shades and provided fan (it was during a heat wave). My gripes about this place include the lack of A/C (which is mentioned in the booking, not a surprise, and they aren't allowed to add it in because it's such a historic building) and the really weird shampoo, which is a strange thing to complain about, but for a pricey hotel with a spa, I didn't expect the shampoo to wreck havoc on my hair. The included breakfast was great though, I definitely looked forward to that every morning!