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    Restore Hyper Wellness

    4.6 (19 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 1 month ago

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    Israel getting in Hyperbaric Chamber
    Luc M.

    "When Policy Beats Customer Service to Death" Today I spoke with Ally and her manager at Restore Hyper-wellness Boca. I explained to them that my son which happens to be a collegiate athlete, had a monthly service package that I paid 79.00 a month for to receive 2 of any prepackaged services . Typically because we used the service for recovery and injury prevention, the whole body cryotherapy service that only took minutes was our go to! I only explain the aforementioned to establish the fact we were established subscription clients. The purpose of my call with Ally and her Manager today was to look for assistance to an issue that I attempted to explain to them. During our membership my son was to return to VA to play D1 soccer so I requested a suspension of the services until he returned to which a representative at the time of my request obliged, without question! Long story even longer, I receive a 79.00 charge on my credit card prior to me calling back to restart the membership. When I called in and speak to someone in reference to the charge, to my luck I get patched right in to one of the owners at the time, and he apologized that no one told me the suspension of my son's services can only be suspended for 3 months tops, but ensured me they would honor the 2 credits I PAID for. Today was the day I was calling to redeem those 2 credits only to be informed in a condescending manner that I can't receive what I paid for because the store policy states I must redeem credits 30 days from being charged. So let's start with Ally! Do you think she hit me with the a classic Customer Service 101 "First and Foremost" Empathize ( Sir, or for better effect actually use my name and say "I could understand how being beholden to a policy no one informed you of could be frustrating, let's see what we can do to retain you as a client since you have been using are services for some time) Instead, I get this is store policy, period! To add insult to injury when I ask for a manager ( someone I thought would have a working understanding of what it takes a business to direct a marketing budget to convert prospects into a client and retain them) Ally asserts that the manager is available but is just another warm body in a company polo that will regurgitate the same company policy as she just shared with me. Manager jumps on line ( note, no thanks for holding no empathizing for money spent in this day and age for noting) but decides to cut me off midstream to let me know the owner I was speaking with is no longer with the company and it's a franchise now or something like that! Anyway at this point I'm attempting to do their job and retain myself as a client and ask if they would consider at the very least honor 1 of the 2 credits I lost and I even went so far to explain we would only be utilizing whole body cryotherapy which is a services that literally take less than 5 minutes. But I guess the cost of running the Cryo-chamber was too much to spare to retain a monthly subscription client! To the Manger's defense she did inform me of a current special that did not remotely address my issue. I finally reached my full of the ineptitude and told the manager she could keep the 79.00 to which she responded "Thank you" As cliché as it sounds this is only my second bad review and to be honest I think Ally and Manager are truly just the straws that broke the camels back, as I realize no where but Chik Fil-a practices the lost art of customer service. This was a shameful experience for a business concept that I feel is extraordinary for athletes but as I was always told in business " nothing kills your bottomline like front desk and those that are given the task of engaging the public and where your next 79.00 comes from! Jumps off soapbox!

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    1 year ago

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    11 months ago

    This is was my first time here, and now is my new favorite go to spot. Staff was super informative and helpfulGet well now.

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    1 year ago

    I love this place! Their treatments are awesome and their staff is amazing too! So warm and friendly! I highly recommend them!!

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    1 year ago

    This place is the best! Always feel so refreshed and high energy. The staff is rad !!!

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    1 year ago

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    4 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    2 years ago

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    5 years ago

    Great service! Friendly and kind staff. I would go here again. Felt rejuvenated...full body cryotherapy was amazing.

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    7 years ago

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    Scott S.

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    5 years ago

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    7 years ago

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    6 years ago

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    7 years ago

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    6 years ago

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    Ask the Community - Restore Hyper Wellness

    Review Highlights - Restore Hyper Wellness

    I highly recommend their full body cryotherapy to the PBM and most recently I'm trying the cryoskin treatment.

    Mentioned in 3 reviews

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    Restore Hyper Wellness - ivhydration - Updated May 2026

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