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    Retina & Vitreous

    2.6 (7 reviews)
    Closed 9:00 am - 5:00 pm

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    1 month ago

    Great Dr. Streamlined process. Quality care. . Wait times no better or worse than any dr office .thorough .

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    Cataract & Laser Institute - Dr. Ronald Norlund, O.D., Medical Eye Care Specialist

    Cataract & Laser Institute

    2.8(5 reviews)
    1.8 mi

    I had cataract surgery here 15 months ago. I have since moved and made multiple attempts to contact…read morethem about issues with my vision. I have left voice mails and not received a response. The eye doctors where I am need my records faxes to them. When I tried the option for eye emergency, because it is, I get transferred to voicemail again. No one ever answers any option except emergency, and they transfer you to a voicemail. Find someone else if you expect follow up or aid with issues after your surgery is done.

    I gave the Mishawaka office two stars because 1) the employees were pleasant, and 2) my husband has…read morehad good outcomes with his cataract surgery, thank goodness. HOWEVER, both appointments were a marathon of frustration! The first day our appointment was at 10:30, and we weren't done until 3:45. We were upset to sit in the waiting room for several hours, but hoped it was an unusual day. But his next appointment a week later was for 9:30. They shuffle patients from room to room to room, doing an exam and getting papers signed. In each room there is a LOT of sitting and waiting! Finally at 11:30 we were taken to the surgery waiting room, which was full. We knew we were in for another long day when patients started telling us their appointments were for 8, 8:30, etc. So we sat, and sat, and sat! They have NO REGARD for their (mostly SENIOR patients) that have not had any water or food since the night before! FINALLY at 3:45 he was called back for surgery preparation. Guess what? The dilation of his eye that was done that morning had worn off and had to be redone!! He was so dehydrated, that it took four tries to get his IV going! (which he never has trouble with). The 10-15 minute surgery went fine. By this time it was 15 minutes until closing at 5:00. He came out of surgery, had IV and heart monitors disconnected, and was wheeled out to the car. The nurse said to help him at home because he's still weak and shakey. i can't imagine why. No post-op observation. Just put in the car, 71/2 hours later, for a procedure that takes about an hour from preparation to recovery!! The Institute needs to figure out how to fix this. Because this treatment is ridiculously inefficient!

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    Cataract & Laser Institute - Dr. David Imes, O.D., Medical Director

    Dr. David Imes, O.D., Medical Director

    Cataract & Laser Institute - Our team volunteering at Ronald McDonald House

    Our team volunteering at Ronald McDonald House

    Cataract & Laser Institute - Dr. Michael Coleman, M.D., Board Certified Eye Surgeon

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    Dr. Michael Coleman, M.D., Board Certified Eye Surgeon

    Retina & Vitreous - retinaspecialists - Updated September 2026

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