The owner, Joe, called me with a genuine and respectful manner to discuss the situation. He also…read moreshared his intention behind founding the service, and offered a free repair for the broken bezel. I appreciated his sincerity and the way he takes responsibility for his work. During the conversation, he also provided helpful and professional advice regarding my other tech-related concerns. Overall, I felt that he genuinely cares about both the service he provides and the people he helps. Because of this follow-up and support, I am revising my overall experience to a 4-star review. I also hope the company's culture continues to reflect this level of care and professionalism and continues to support both customers and staff. --------------------------------------- Previous review -I brought my MSI laptop to this shop for a lid repair. At the time, there was a small crack on the left side near the hinge, and I was worried it might get worse , but the screen bezel was intact. I was initially told that once the part arrived, they would notify me to bring in the laptop, and the repair would then take about a full day. The part arrived on December 30, 2025, I dropped off the laptop on January 6, and picked it up on January 9. -After I got home, I turned on the webcam to prepare for a meeting, and noticed that the screen displayed a blue image. I contacted the shop immediately. I was asked to bring the laptop back for further inspection, but no explanation was provided regarding the possible cause of the issue. -Since the shop is about an hour away, I asked whether a remote diagnosis could be done first to better understand the situation. I was informed that there would be a charge for that service. At the same time, I looked into common causes of this issue and found that it can result from a protective film not being removed during repair. However, this possibility was not discussed. -If a likely cause had been communicated, it would have helped me better understand whether an immediate return visit was necessary. Without that information, the situation was unclear and required additional time and travel to resolve. -More recently, about four months after the repair, I noticed that the bezel near the hinge has cracked, even though I have been handling the laptop carefully. This area was not damaged prior to the repair. Given that the hinge area is a high-stress point, I am concerned that the repair or reassembly may have contributed to this issue. Overall, my experience was disappointing. While the initial interaction felt welcoming, it was followed by a noticeably self-protective approach when issues arose. Although the repair was completed, I encountered additional problems afterward that required significant time and effort to resolve. Based on this experience, I strongly recommend that others ask detailed questions about the repair process, confirm what testing will be performed, and ensure the device is thoroughly checked at the shop before taking it home. In general, I believe that clear communication and transparency are important in building trust with customers over the long term.

As a former Wall Street and audio/visual technology director for Fortune 500 and 1000 corporations,…read moreI've dealt with a lot of vendors for over 20 years. I can quickly spot great or poor customer service and professionalism. My work was extremely high profile focused on live event production. Very stressful. The staff is sharp, professional and articulate in their communication. I can honestly say I've found "my premier vendor" to service both my personal and professional needs without any worry.

I cracked my iPhone screen yesterday and went around to a few places including Apple and they…read moreeither couldn't fix it or were charging an insane amount of money. I called this place this morning after googling and they were so helpful from the second the picked up they phone. Didn't beat around the bush about the price the way other places did. Dropped my phone off and 20 minutes later it was ready and I was only changed $60. My phone looks better than new and I am so happy and grateful. Highly recommend!

My gaming PC kept shutting off and I could not figure it out or fix it for the life of me. I…read morebrought it here and was able to get it repaired. I was worried about being scammed or duped but honestly both men there were super nice, they explained what was wrong with my PC & the options I had before charging me for anything (the repair was cheap as well!) . 110% coming back for any tech issues I have in the future.

Terrible customer service. The person in the front does not want to answer questions regarding the…read morebusiness or the policies. I will recommend people to go to another electronic store. Try the big corporations that care about the customer and are not afraid to share their policies with the customers. The store will not refund or exchange. Actually they will take the merchandise back but keep your money too.

From the owner: We Sell Brand New Electronics At Discount Prices. We Sell Everything From Tv's To Cell Phones And…read moreEverything In Between

We are very happy with our choice to have our Internet and phone lines set up by Super -G…read moreIntelligence. They are friendly, professionals and are happy to answer questions. We will consider them for any future IT request! A+ Service

The service provided by Steve was outstanding. I needed an upgrade to my Home internet network…read morecompleted as soon as possible. Steve was punctual, personable, thorough and very professional and patient. The cost for the time and labor spent was extremely reasonable. Steve went the extra yard, communicating with Verizon to complete the network connection and activation at no additional charge. I cannot recommend Super-G Intelligence enough for IT related projects.

I need my phone unlock so I can change my 10 plus phone to my phone that is lock today can you guys…read moremake that happen.

Great place for phone repair. about 1 month ago My iPhone…read morescreen broke went there to fix it. I was hurry to go to work. They fix it for me in 20 min. I was so happy. since then my phone working perfectly! The store also offer a pawn service and have many verity of merchandise like Electronics jewelry and more.. very recommended

I dropped my cell, cracked my screen. The lower part of my screen started flickering a lot, it was…read morehard to text, watch videos, or do anything with the cell, I also had a crack in the back glass from when I first got the phone. I took it to get fixed, an hour before he told me it would be done, it was done. I had just stopped by to check on progress and he handed me my phone, BRAND NEW, What!?

This guy is living the American Dream. He quit working for the corporate phone repair places and…read moreopened up his own little shack in the back of a tattoo parlor on the second floor of a building in the Bronx, and I swear to god it's the best phone repair place in New York City. Anthony is very personable. If you let him, he'll talk for paragraphs about the inner workings of how phones work, and exactly how he plans to fix yours. He's passionate about giving people a fair price, and will explain to you exactly why it costs what it costs. He clearly puts his heart into this. While he specializes in Apple and Samsung, he was able to go out of his way to fix some Google Pixels for me and my dad, though he had to special-order some parts. My entire family has him as our go-to phone guy now. The phones are good-as-new, and he even throws in a screen protector for good measure. I'd give six stars if I could.