Everything went well! They are the only groomers we fell in love with since moving to Davenport!…read moreWhen we finally settled in we tried 5 different ones but we didn't like any at all! We had several issues with all of them till we landed with Joys of grooming and we are beyond happy to have found her!

I only bring my short haired dog for nail trims but these folks are fantastic. My girl Bella is a…read moresweetie but a bit nuts. She cannot contain her excitement. Even with that, I have never had a bad experience.

not a professional at all young inexperienced does not do a complete job like she claims to do way…read moreway overpriced and charging her business expenses to the client and she thinks that she is a mobile vet but she is someone who comes to your house uses your water your tub your electricity to do your animal. Falls way behind the curve of what a mobile pet groomer is. I tried it. but I learned and I will not do it again she's not licensed she doesn't even have a business license for God's sake she doesn't part-time and she travels all over which is stupid because she doesn't have a travel grooming vehicle. her idea of a mobile groomer is driving to your doorstep and using your stuff other than the shampoo and little doggy cookies she brings. and charges you for the distance she traveled. That's absurd.

10 stars if it was an option…read more I would first like to say I was a little reluctant to try Heaven based on her reviews, but then I re-read the reviews and HAD to try her out after I realized the reviews were based on ignorance. First and foremost, Heaven Luxury Pet Care is just that "Pet Care". At no point does she claim to be a "mobile vet" and she is not a mobile groomer by definition. She offers a wide range of services which does include but are NOT limited to basic grooming and maintenance. Her services are based on convenience for the customer. Heaven came to my house to give My baby Pandora a bath and play time. I didn't mind she used my "water and electricity". In fact I preferred it being this was the first time meeting Heaven. I like to watch over and make sure my baby is being treated right. (I worked at a groomer when I was way younger and the treatment they gave the pets was terrible because the pet owner was not there). Up front Heavens very lengthy process and stern policies are very clear before booking a service. Everything is MADE KNOWN before your appointment. I loved the fact that she requires shot records prior to a service. This protects my baby and everyone else's. All of her policies are clearly and concisely provided before the service is rendered. She does have a cancelation fee which was made known before I agreed to my service. She is flexible. She will come to you or you can go to her. She will even pick up and drop off. Yes, she charges for gas, and who wouldn't? (When you order pizza you are charged for gas too! It is disguised in the delivery fees) Yes she does provide the convenience of digital communication but will also call if needed. In this day and age, everything is done by email, text, and social media. That should never be held against someone for staying current with the times. Heaven is young and I give her NOTHING BUT PROPS for doing something at such a young age. She could be running the streets but chose to start her own business. I didn't realize this world is criticizing based on age these days. (Warning to the kids out there mowing lawns and babysitting it is unacceptable to be too young and trying to earn money or learn responsibility lol). HEAVEN DON'T LET THESE KARENS DISCOURAGE YOU AND CONTINUE TO BE A BOSS!!! After speaking with Heaven I learned she has several years of experience and a true passion and love for animals. She graduated from college 2 years ago, earned a vet tech degree, and has a full-time job at a vet clinic. The fact is Heaven was wonderful with Pandora. Heaven was friendly and knowledgeable. For her age, she was very professional. Pandora does not like new people and can be aggressive with the unknown. Heaven was patient and kind to her. She won Pandora over with her cookies. (and they were organic) I highly recommend Heaven if you can respect AND accept the fact that she is out there trying to make something out of nothing. Read her forms before signing and don't book the service if you do not agree with her policies. If you are a Karen or don't know how to read and comprehend what you read then Heaven might not be the best fit for you.

I had an appointment for my 2 doxies, when I showed up, everything was closed, no signage on the…read moredoor, nothing. The phone had been disconnected. The business is closed for good, that's fine but you could have at least let your customers/appointments know so they had a chance to look elsewhere before services were needed. This is not only unprofessional, but extremely rude!!

Kind courteous and my two shih-tzu babies loved her We are snowbirds and it took us 4 months to…read morefind a groomer with recommendations from people we knew. So our babies really needed a spa day.

We are not happy, my dog is a Shitzu & now Looks like A…read moreChihuahua. My dog will Not stop shaking & crying since we got him back. They shaved him too low, he barely has any of his hair and it's so uneven. We could've shaved him down for free & saved my money. Never again! They definitely took an easy route in just shaving him bald, my poor dog looks like he has Cancer!!!! We will not be bringing him back to you guys.

Very rude and disrespectful and unprofessional behavior I called to have my dog groomed and was…read moreinformed that they don't service dogs over 13 pounds.The gentleman if you can call him that called back my husband due to a negative review he left on website screaming at him .Is this how you run your business.Horrendous customer service He posted the review for the owner to see due to the website you see dogs over 30 pounds being groomed

I bring my 3 dogs there.. Chewbacca (full Shih Tzu), Belle (half Shih Tzu half Pomeranian), & Clary…read more(half border collie, half black mouth cur). They do an AMAZING job on all 3 !!!

first of all, the job they did on my morkie was fantastic. however, when I picked her up they gave…read moreher to me without her vest and leash. I told them that I had dropped off the dog eith these items. I was told that I had not. apparently they do not follow the old adage that the customer is always right. I got angry and told them that the dog arrived with leash and vest and I wanted them. finally after about ten minutes they were found. i never received an apology and the staff attitude was very poor.

Came here for cat food and treats for my friend's cats, only to find her switching brands for the…read moretreats due to the regular brand she buys being out of stock. Her cats are picky with treats so she relies on a certain brand. Employees very happy and helpful make this store worth the trip!

The store is fine. I have an issue with the grooming salon. We had an appointment at 12:30. My…read morehusband arrived at 12:25. He was told it was going to be about 3 hours before she would be done because there was another dog before us that had not been taken back. Now my dog is sitting in the back room of the groomers for 3 hours. What is the point of making an appointment if they are not going to honor it. There was no explanation as to why the dog before us was put into our appointment time. I don't understand why there was not a phone call letting us know they were running late. If I was there I would have taken my dog and left. I will never use this grooming service again. Very disappointed that they don't have basic customer service skills.