Honest Take After 2.5 Years The glowing reviews for Revel have to be from short-term rentals, because my long-term experience here was anything but positive. Yes, the building looks nice and the location in the heart of NoMa is convenient, but the return on investment for the rent is absolutely zero. Safety and security were constant issues, and management never took meaningful action. During my stay, I experienced: * A melee on the roof * Visitors openly doing drugs on the roof * Vagrants sleeping in the common areas (multiple times) * Lost packages, car thefts, and break-ins * A homeless man shaking door handles and later found hiding in the trash room * Trash regularly left all over the trash room floor * Leasing staff even asking residents to call corporate to complain on their behalf The leasing team was dismissive, unprofessional, and consistently acted like residents were a burden whenever issues were raised. There's zero hospitality or customer service here--just indifference. When I finally left (I couldn't get out fast enough), they tried to charge me a ridiculous cleaning fee despite pre-existing damage noted on my move-in sheet. Do yourself a favor: look elsewhere. I've lived in several communities, and Bozzuto properties have always provided far better service and care. Revel is not the play--trust me. read more

See all

Dougie, the maintenance team lead, is very good at his job, professional, and he is a nice person. Barak, who is at the front desk, is excellent too. He is kind and helpful. This review is just for these two people. Upper management, however, must be more flexible with good residents. Despite being a longer term resident, they were not accommodating with me and did not offer me the reasonable accommodation I requested. In addition, Churchill suites is a big problem for residents. It is like an AirBnB and there are constantly large groups of people in the common areas like the lobby. Many residents have expressed great displeasure with the Revel and Churchill suites partnership. read more

Stay anyplace but the misnamed "Global Luxury Suites @ Revel." IF you have a problem and IF you can reach someone on their phone line (no one present at property), they will disregard you to their complete convenience. For example, we arrived at our room and it was a disaster - sheets dirty, towels wet and even hanging on the light fixtures, crud lining sinks... and this was at 11p. After nearly an hour on the phone we were moved to another room. Nothing more said. The next day, Revel starts calling and texting and telling us to move although we 1) were at work, 2) they offered neither apology nor compensation for our hassles and time and, 3) provided no notice nor assistance (we traveled with our two dogs). Their answer? We get back from meetings and are locked out with our pets inside for over 2 hours! They said we were "privileged" to have been given a higher rate room for the night we arrived and it was their error not cleaning!? That higher rate meant nothing - just an additional bed which we didn't need.... We spent 2 hours trying to access our room and then another 2 hours trying to reconcile all the other issues like our codes for another apartment and packing and moving - which was complicated since we had unpacked and bought groceries, etc. Revel always has problems - their Latch app doesn't work, no one at building will help, apartments have damage not addressed like broken lamps and holes in walls. The rude and insulting (lack of) customer service in light of their mistakes is beyond. They deserve 0 stars. Avoid them. read more

See all

The location is where everything relevant to my lifestyle takes place. The concierge staff were friendly as well as welcoming. I didn't get names but the tall,dark complexion, slim gentleman that admired my white sunglasses was unbelievably polite. You never know the storm people go through and on that day, I had encountered the darkest point of my life. His kind greeting and smile gave me something to look forward to. Check in was super easy The room. Ehhhhh!!!! So the heat didn't work for the first three days out of a five or six day stay. My anemia kicked my tail on these days. I was not provided any additional linen after specifically requesting it on day 3 of my stay. I ended up going to the store to purchase detergent to wash the linens that I had already used. I was under the impression that hotel stays came with housekeeping at no additional cost but that was not the case. I was given linens after I had already washed, dried and folded the old ones. Two towels and no wash cloths. Go figure!! On May 5, 2024 I was reunited with my twin boys and decided to extend my stay so that we could spend time together. They loved everything about the location and room. I mean everything! There was an annoying knocking in the ceiling that started around 2 am and went on to 6am daily. Whenever I turned the water on for a shower, the utility closet made a whistling noise, which was nerve wracking. I had reported the issue and was told that maintenance would be out one day before I was to checkout. I'm all for paving the way, but how does that benefit me? I went out onto the courtyard in hopes of using the fireplace for ambiance and nice photos. That didn't go as planned because it didn't work. I laid on the seating for a while and noticed that bugs were crawling on me and a friend. If management checks the camera they'd see, me stripping down to my undies and throwing my clothes away as they were covered in worms. The pictures show dry grounds and wet grounds. I now have a rash on my face and I'm not sure if it's from the linen or the bugs... Update: 5/16/2024 Management reached out and asked that I reach out to discuss compensation. I did and I've yet to receive a refund Update: 5/23/2024 I called this location hoping to rectify previous issues before I went to look for another booking for May 23-28, 2024. I'll have the twins and their 10th birthday is on Monday and this is where they want to be. They'd like to visit Bowlero again as they did during their last stay, However we need to discuss the $894.96 charge for May 2-5, 2024 and the $792.17 charges for May 5-7, 2024. I'm awaiting a call and partial refund from both stays and that's just me being fair. Update: June 10, 2024 With all the problems I had, I received a text saying no compensation will be rewarded. I highly doubt that whoever sent that text has a functioning brain!! read more

See all

DO NOT MOVE IN THIS BUILDING! My apartment has been broken into 2 times and I've filed police reports! The only problem is the police say that they cannot say "broken into" forced entry because whoever the thief is they are using a code or a latch "hack" to come in and out my apartment using Bluetooth only Latch app entry. The first time they came in they vandalized my property and stole all my valuables as well as stealing my car keys and taking my car for a joyride until I was able to report it stolen. The second time they came in again and went shopping they took all my toilet paper and trash bags and shopped for a couple of designer bags that I had left from the first time they went shopping in my apartment. I have asked the building for help and all they care to see is the police reports and they say nothing. I believe this must be happening to other people. I cannot be the only one that this keeps happening to but being that there's no place for neighbors to post or not even a marketplace. This is a secret and that's why I decided to post it on Yelp. I feel like it's an inside job! The history of my door code has been erased. Do not move here if you want to be safe! No, I'm not paying them a dime for this type of treatment... read more

See all

Excellent location, thoughtful and friendly staff, and nice amenities at much more affordable prices compared to other nearby locations. Management is attentive and caring, and residents of this building are, generally, very kind and quiet. Celeste in particular has been a wonderful and strong manager for the location and always works to support the community. The area has lots of nice eating, plenty of good walking space, nearby metro and groceries, and plenty of traffic without being too trafficked. Overall, a great building. read more

This Review is for Global Luxury Suites at Revel. If gaslighting were a company, it would be Global Luxury Suites. They overcharged me $160.00 for parking and refused to return my money! Katy was the employee I dealt with regarding issues I had with the unit I was assigned. The room had an unpleasant smell and white dust on the furniture that triggered an allergic reaction. I needed to change rooms and after speaking with customer service over the phone for almost an hour, and enlisting the help of the building staff; Katy came to assist me in getting my room changed. She also helped with adding a parking pass to my reservation. I was told that the parking fee was $40 a day. However, I was NOT informed that they would charge me for the full length of my stay, as I only needed the parking pass for two days. When I noticed the charge, I immediately contacted Katy. It was agreed that I would receive a refund when the parking pass was returned. Following Katy's instructions, I left the parking pass with the front desk concierge. I informed Katy and Jared that the parking pass was at the front desk. After I didn't receive a response from either of them, I called Katy, and she said she never received the pass. I provided her with the date, time, and the name of the concierge I handed the pass to. I requested my refund, as the pass is not my responsibility after it was returned. Katy's response was that she has nothing to do with my refund and parking passes were not her responsibility. I followed up with customer service repeatedly, but they refused to issue the money I was overcharged citing that it was never returned as if I made everything up. Despite the email threads and text messages, the billing department repeatedly denied my request to escalate my concerns to upper management. They ignored my emails and phone calls. I was told that my case was closed since the parking pass was still missing, they will not investigate, and I should cut my losses. What company holds their customers responsible for an internal problem?! Your inability to properly document or keep track of your parking passes while in your company's possession, is not my burden to bear! Also they have no right to money that they SHOULD NOT have collected in the first place! I'm infuriated by the company's lack of accountability for their errors. DO NOT get swept in by their accommodations. It's not worth the headache or the money you would lose if you run into a problem with them. RUN AWAY from any accommodation managed by Global Luxury Suites read more

Do not live i here if you do not like noise. There is a beer garden which is loud after 12am; And unstopped constructions: Email from management: "Amtrak reached out to the property today to let us know of future construction being performed on the train tracks next to the property." read more

THIS IS THE WORSE BUILDING IN AMERICA !!!!!! They steal from you literally from inside of your home. They aren't even breaking in, they are finding a way to get around it and erase the history via bluetooth !!! It's is not a safe environment I repeat it is not safe for you or your loved ones. Leaving you to be a true victim. I HAVE NEVER FELT SO VIOLATED AND UNSAFE. NOT ONLY THAT BUT THE BUILDING HASN'T MADE ANY EFFORT TO HELP FIX THIS PROBLEM. IT MAKES IT SEEM LIKE ITS AN INSIDE JOB!!! I have never experienced this much anxiety, not knowing anyone can come inside my "home" or already be in there before I get inside. It's truly sad how the building is ignoring all is this like this isn't happening in present time. I can only pray and ask God to help me until I am in a better situation, because this building will be quick to take your money, let you get robbed with no repercussions to who is actually behind this !!! For the sake of your sanity DO NOT MOVE HERE !!!!! read more

I had a hard time finding balanced reviews when I was looking for Apts. Hope this review helps someone. Pros - the Apts are new. Things work. - my experience with the front desk has been fantastic. Kudos to all them. - Maintenance seems to be pretty good too - demographics skew toward a crowd in their mid to late 20s - lots of sandwich and fast food places close by. But still feels like one has to go further out to get something decent to eat. Grocery store is close by. Cvs is close by. - Union station is a 10 minute walk. - I think the place is generally safe though it feels unsafe with plenty of panhandlers around the grocery store and on the street. I have been accosted a few times and sometimes they will curse when you ignore them. - the Apts themselves are nice. Lot of white counter tops. Dish washer and washer/dryer are massive for some reason - Temperature is controlled by a Nest system which can be a pain in the rear if you don't know how to use it - Amazon delivery is seamless. Pick up packages at the front desk Cons - Don't get an apartment facing L street. There is a beer place there and the noise is too loud. - Don't get an apartment next to any of the lounges because it can get noisy at night. The apartments in front of the elevators probably get some noise as the announcement from the elevator is really loud, for example "floor 10". It could be much softer - not really a problem, just know that utilities, internet, TV are extra $ - the management team is not very responsive at least by email - somebody mentioned you have to use your phone instead of a fob. True but I don't know if it is such a big deal though in fairness I have seen some older people struggle with it. In addition, the app they use for communication, payments, maintenance etc is pretty lame. - There is no distribution list or forum for building residents. So you won't really find out stuff unless someone tells you. Like I found out after months that large boxes can be disposed in the parking garage. If the elevator is out, there is nowhere to post it. There is no online marketplace even though with so many people moving in and out you could really use one. Certainly there is no place for residents to whine and for management to get feedback. So there is no sense of community. Most other buildings around here seem to have this. - Marriott and some airbnb type company seem to own many of the Apts. Marriott keeps the lights 'On' in their unoccupied rooms. It's a problem because the blinds in the bedrooms don't overlap so the light from the marriott rooms will keep you awake. You can tape the blinds together or paste paper on the windows or do something to block the light. This was a big mistake made by whoever did the interior design for this place. It's been a real pain in the a* for us. I specifically took one star off for this. Otherwise it would have been a 4 star review. Having said all that, you can see that the Cons are not deal breakers. This is a decent place to stay overall. read more

The only thing that makes this place good, if you're staying long term - is Mike. He's the best at customer service and taking care of people. If you need serious help, he is THE man. Aside from that, apartments are new and clean. They force you to use a lock app on your phone to open all doors and the elevator within the building. It's your only option and it SUCKS to high heaven. No easy to access scan card, oh no, you have to use your damn phone to unlock everything. Totally freedom restrictive. You must drop your bags your carrying - to pull your phone out of your pocket. Horrible. They need to offer a card over the app. This sucks. Forcing you to comply with their freedom restricting policy/app - to avoid effective and good customer service. read more