I have been with the Rpk center more than 6 years but the doctor I had been seeing all this time…read morewas not friendly anymore, I truly felt uncomfortable. I finally was able to pay what I owed, bcz of a problem with my insurance. I explained everything, but the person in charge of the finance department talked junk to me after I made the last payment and she told me to find another clinic, I was shocked and I still don't know why she just told me in an ugly voice, so she faxed my primary care doctor and said I was let go because I didn't come to my appointment, yet it's there policy to not give you an appointment until you have paid the balance

I have been having a lot of problems trying to figure out the root of my pain. This process has…read moretaken me over a year to figure out and get with pain management. Very unprofessional here and not a good experience. Lets start with the front desk ladies laughed at how my name is spelled compared to how it is pronounced. I had appointment at 2:15pm today and did not get seen or was given any updates about the wait time as I waited in a room until 3:50pm. I waited for a hour with no updates or anything. I could hear through the walls the employee work drama and who doesnt like who and who cant do their jobs right along with complaining about patients. The Dr finally came to my room and I was explaining my problems and how its very frustrating that no one seems to know what going on with me. She just stared at me as if I were a inconvenience having nothing to say. I started to cry because of how overwhelmed I was with waiting for a hour with no updates and the front desk people laughing at me. She asked why I felt the need to cry. That was very very frustrating. This is a horrible place to come to.

If you get referred to this clinic, think twice…read more The doctor took me off my regular seizure medication due to weight loss and switched me to a different medication in the same class. Within days, I had a seizure. What followed was over a week of constant calls just trying to reach someone--calls that mostly went unanswered. When I finally got a response, I was told to go back on my original medication, but I had no refills available. After explaining that, I was told they would inform the doctor and that I should go to the ER if my symptoms worsened. There was no follow-up. No urgency. Nothing. I was referred here for specialized care for seizures and migraines, but my experience showed a serious lack of communication, coordination, and patient support. When you're dealing with conditions like this, that level of care isn't just disappointing--it's unsafe. I cannot recommend this clinic.

I have a great relief from my back pain and my provider (M.W.) d.oes her best to make my pain…read moreless. Thank You

Canceled my appointment and lied about contacting me. I had to be strategic with my scheduling due…read moreto three kids and no car. Parents were visiting to watch them. Wake spine and pain would not honor my appointment time.

Never take you serious bout your own health. Cut our meds 2 mths in pushing shots pain patches. I'm…read moretype 2 diabetic and know no steroids all they say is we do it everyday. Wouldn't address concerns bout pain patches. I'm old if something works I'm sticking to it.

I am sharing this experience to encourage greater clinical accountability and operational…read moreattentiveness in pain management practice. On 2/19/26, I attended a scheduled appointment Integrated Pain Solutions-Summit Spine, for chronic back pain with right-sided neuropathic symptoms, in addition to new pain involving the hip, groin, and left leg. I was not informed at scheduling that the visit would be conducted via telehealth. Upon arrival, I waited approximately 1 hour and 15 minutes in the lobby and an additional 35 minutes for the provider, identified here as Ms. Shivers to sign onto the visit. The clinical interaction lasted roughly 15 minutes. During the encounter, Ms. Shivers indicated that a request would be sent to another physician for medication management whom I had never been evaluated by for pain management. Delegating medication decisions to a physician who has not examined the patient, without explanation, raises concerns regarding clinical oversight, continuity of care, and accountability. As of six days post-appointment, there was no documented follow-up regarding medication adjustments or submission of the MRI referral discussed for evaluation of new and potentially progressive symptoms. Office staff were reportedly unable to locate documentation of the visit when contacted today. Pain management involving new radiating or neurological symptoms requires structured follow-up, timely diagnostic imaging, and clearly defined physician responsibility. Delayed imaging and medication oversight are not administrative inconveniences, they represent potential patient safety risks. To patients: advocate for documentation, timelines, and clarity regarding who is directly responsible for your care. To providers and administrators: timely communication, transparent physician involvement, and proper documentation are foundational standards, not optional enhancements. Operational inefficiency and fragmented oversight erode patient trust and may compromise safety. If the medical field is not a genuine concern regarding patients CARE, PLEASE FIND SOMETHING ELSE TO DO!!!

The administration dept at this place is terrible. they sat on my decline referral for two months…read morebefore I contacted them and then gave me the runaround on the phone until I went in. It took one person to tell me what the problem was and get it fixed. Dr. Torres was great but they need to fix Their administrative department and front desk staff.

Dr. Bertrand is one of the most caring doctor I've had in a long time. She cares about you as a…read moreperson not just a patient. I thank God for her. The staff here is amazing thank you all.

I would give 0 stars if possible. Doctor Bertrand's primary goal is hooking you on drugs and…read moredestroying you from the inside out by way of synthetic, harmful chemicals (i.e. opioids). I am sure her pockets are lined well. But, Doctor Bertrand, just know you have ruined more lives than you have helped. It is very disappointing that opioids are prescribed consistently without other measures taken to actually fix the root cause. The only thing accomplished at this clinic is the masking of symptoms with medication that destroys people.