I debated for a while on what rating to give for this review. Most of the process was great, but…read morethe ending really fell flat. After hearing about them on the radio, we knew we needed to give them a shot. We listened to several realtors, and decided to go with GGG. They really stood out. Our house ended up selling very quickly since we listened to their suggestions. And the realtor definitely helped lookout for us while searching for our new home. All through the process we felt cared for, had stellar interaction, and were very happy... until the end. The week before we were to close, our agent let us know he would not be in town. That wasn't ideal, but I understand people have lives. But it definitely could have been handled better, and not dropped on us last minute. However, he made sure to let us know he would still respond to messages and calls, though it might be delayed. No big deal, and we appreciate the thoughtfulness. He also made sure to get us in touch with his team lead. We did have questions that last week, and when we texted our original agent, we got an out of office reply on his texts - never heard/seen that one before. We contacted the team lead. Later that week, we ended up having issues with closing, and the closing was delayed. This was no fault of our realtor, but we were on edge and nervous. We also found out that our realtor, who said he would be back the night before closing, was now on vacation and out of pocket for another week. Then, the day of our actual closing, we had more issues, and no one from GGG was there. We were there on our own. We had signed all of our papers before anyone showed up, and had to wait for them to bring a key for our new house to us. Our original realtor hasn't reached out to us, and it's been almost two weeks in our new home. If this has been just on the interaction before the last week, it probably would be a 5* review. As it stands now, I debated on a 2* or 3*. The ending was just really poorly handled, and ruined an otherwise great experience. Part of me wants to give GGG a higher rating. They did a great job, and I would have highly recommended them. I'm just torn due to them really dropping the ball at the end.

It has been over a month since writing this review. Immediately upon posting I received a comment…read morefrom the owner stating they were sorry and would use this failure as a teaching/learning opportunity. We got a text from our agent a few hours later requesting a phone call. We planned to speak the next night, but when we called, they didn't answer/didn't respond. This further illustrates the unprofessionalism of this team. Instead of talking with us, their focus was on getting more Yelp Reviews to up their Yelp score.

I didn't have a great experience working with this group. Without providing too much identifying…read moreinformation, we had one request that we thought was standard but Eric acted unprofessionally (said another way, he scoffed at the request). The first few options that he came up with to accommodate this request were not thought through very well; I felt like he was not listening or understanding why we made the request. His support staff does a better job with customer interaction so the rest of the experience wasn't too bad. Overall score: like putting duct tape on a scab and then slowly peeling it off several hours later. Not in any hurry to work with them again.

If you are looking for the best mortgage broker in Birmingham, AL look no further. I have worked…read moreclosely with Assurance Financial Group and Eric Kelly. Their entire team does a superb job. The mortgage process can be complicated but somehow they are always able to explain things simple terms you can understand. This speaks to their knowledge as a mortgage broker and the care they take with their clients. I would highly recommend them to anyone in Birmingham that needs a good mortgage lender.

Isanova Realty is exceptional and made my home buying process simple and manageable. They are…read morereliable, insightful, and punctual - they answered any questions or concerns that I had, they introduced me to relevant professionals, and they took the time to show me many houses throughout the metro area on a changing budget. A big thank you to IR and their associates! I would highly recommend Isanova Realty - Keller Williams Vestavia (https://isanova.us/) to anyone buying or looking for a home in 2021+. YevKG

Benny is amazing. He helped me sell my house and buy a new one. I felt like I was his top (only?)…read morepriority; he was so responsive and easy to work with. He always got me the answers I needed, made time for me, and went above and beyond to facilitate the process all the way through closing. I have worked with other realtors before, and the difference is night and day. If I ever have to move again, I won't do it without Benny.

As a second time home buyer, Benny provided a far superior service compared to my first experience…read more He was very transparent from the beginning from prepping the sell of the home to what to expect the day of closing. I loved that he required minimal money and effort to prep the house on my end while hiring a professional photographer and using a marketing strategy online to get me multiple Offers to work with and get the best price for my home. All of the things he fought for during the sale to make sure I had saw the highest profit, he fought against on the purchase so I could get the best deal. He is very knowledgeable in the process as well as the area, he is ALWAYS accessible and communicates very well and I HIGHLY recommend to anyone looking to buy and/or sell a home. I will not use anyone else.

Top notch realtor! Went above and beyond to ensure my house sold quickly. Professional, fast…read morereplies, and makes sure your house is shown many times each week!

Josh worked with us during a very tight market. His advice and help were exceptional and we are…read morevery happy with the home we ended up purchasing. I highly recommend using Josh as your realtor!!

I've know Katie for a very long time, and while we haven't worked together on a real estate…read moretransaction, I can confidently say she's a genuinely good person who truly cares about others. She's hardworking, honest, and someone who always shows up and follows through. Knowing her character and integrity, I have no doubt she brings that same care and dedication to her clients. Highly recommend Katie to anyone looking for a realtor they can trust.

Carlene more than exceeded my expectations and gave me the best service I could ask for. I wish I…read morehad that much guidance and support for buying my first property. I gave Carlene the difficult task of helping me find an investment property before the end of the year in late November. On top of that I was out of state for the entire process. Carlene worked with my extremely busy schedule to coordinate everything from viewing the potential homes (while FaceTiming me), to making the offer, and getting the inspection done. She anticipated issues before I even thought of them and provided me with options and advice for every step of the process. I could go on and on of all of the things Carlene did to make the process go smoothly, but the bottom line is that I highly recommend working with her!