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    Revheads

    2.0 (1 review)
    Open 8:00 am - 5:00 pm

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    8 months ago

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    Damon B.

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    Schicker Ford of St. Louis

    Schicker Ford of St. Louis

    2.2
    (108 reviews)

    I called the dealership to schedule service for the 2019 F250 I had purchased new from the…read moredealership years ago. I had new tires put on my vehicle and Ford will not reprogram the ODB2 setting for tire circumference. This is Ford policy, they refuse to calibrate Odometers. I understand the policy what I do not understand is why the person I was talking to felt it incumbent on himself to treat me with utter disrespect. I was asked, "why would you want to put out of spec tires on your vehicle?" in response to my question, "why would Ford not want me to have an accurate speed?" Two things: (1) This year and model came with different wheel and tire size options so the statement that my tires are "out of spec" is an assumption. (2) It's my truck and I did it because I wanted to. Why do Ford dealers in the Sullivan area lift new trucks, put aggressive tire and wheel packages on them and sell them new - they are Ford, I'm not Ford. People who talk to me this way lose my business. I am no longer a Schicker customer and I know my next heavy duty truck (which I'm actually shopping for right now) is NOT going to be a Ford. Recommendation to the dealer - treat your customers as if you want them to come back to your dealership.

    Had a recall notice and contacted them to repair. They found 3 others and fixed them all. People…read more(Bryan in particular) seem to be extremely customer oriented. Thank you for provided exceptional customer service!

    Autohaus BMW

    Autohaus BMW

    3.0
    (86 reviews)

    This was the first time I've been at this location and I also got to meet the owner Peggy. She was…read moreso wonderful and so kind. She really goes above and beyond for her customers. I really enjoyed that she had Oktoberfest for her customers which included hotdogs, brats, cucumber, salad, potato salad, and so much more Oh, and I can't forget nothing Bundt cakes that she had as well and made sure all the staff got one before customers because she wanted them to feel appreciated It goes above and beyond and really cares about their staff. I dealt with Brandy sales associate and she was so lovely to work with. I highly recommend her market for a new or new to you BMW

    I brought in my 750i due to issues with a sensor. That repair plus three preventative maintenance…read moreservices totaled $ 1500. When I was checking out, I handed the gal my credit card, she processed the transaction and I left. Before leaving, I texted my son, as there was a T-shirt in the boutique I thought he would want. I left the dealership and several minutes later he texted back that he did want one. I drove back to the dealership and there was a different gal at the payment desk. While she was processing my purchase I was standing at the counter and there was a plastic frame holding a piece of paper. I turned it around facing the boutique and read that there was a 2% charge for credit card purchases. I totally get the reason for Autohaus to charge that, however I was not informed by the first cashier and if I had been, I would have simply given the gal my debit card and avoided the almost $ 30.00 charge. I spoke with Chris (Service Manager) and he said he would 'look into it" and get back to me. I have not heard from him, and it's been 2 weeks. I actually saw Peggy W (Business Manager) at a car show last Sunday. I explained the scenario to her, and she was very unempathetic, and dismissive with me. She immediately went into a rhetoric of "Oh well, I'll have to remind them again to mention that". She had the opportunity right then to "make it right" by offering to do something but instead started picking up brochures telling me that I had automatically been enrolled in a customer loyalty program. Bottom line- I would like that 2% ($ 28.50) credited back to my credit card. Once again, it would have not been an issue to use my debit card and I certainly would have if I was aware of the fee. I purchased my vehicle from Autohaus and have gone there exclusively for all maintenance and repairs. With how rude Peggy W. was and how unwilling they are to make this right, I'll most likely be looking for another dealership.

    Revheads - car_dealers - Updated June 2026

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