this clinic use to have great service. now the front desk ppl are totally rude an unprofessional…read more The providers are changing more frequently. it sucks that the ppl that currently work there have no bedside manner at all. I wish Dr.Safia Pirani had a number where patients could complain to her directly. They should also have surveys down on treatment , curtesy etc.

These people do not care about "Black women" My company recently changed insurance companies and…read morethis place was right around the corner, I thought I was in luck. Recently I was sexually attacked, which caused the symptoms of my mental illness to increase. I asked them for assistance with FMLA, they thought I was lying, even though I provided the info for the detective in charge of my case. My statement was recorded and not written, so it would have to be picked up, after being transcribed. All they had to do was call out to him. They made me feel like I was raped all.over again. Do not come here unless you're foreign, they seem to treat them better.

Dr. Guiles and the entire team at Ethnē Health have provided truly exceptional primary care and…read morefamily medicine for me and my two teenage daughters. As a single mother who recently moved to the Atlanta area, finding a trustworthy primary care physician was one of my biggest concerns. From our very first interaction, the staff at Ethnē Health has been responsive, professional, organized, and genuinely compassionate. As a new patient, the initial appointment took about a month to schedule, which is understandable for a busy and highly regarded primary care clinic. Once I became an established patient, however, scheduling follow-up care has been quick and efficient. When I came in with concerning symptoms, what stood out immediately was that Dr. Guiles truly listened and took my concerns seriously. I have a complex medical condition, and he quickly recognized that something serious could be going on. He knew exactly which diagnostic lab tests needed to be ordered, and having lab work drawn on site made the process seamless and efficient. What impressed me most was his follow-up. Dr. Guiles personally called me with my lab results in less than 48 hours and clearly explained the next steps and treatment plan. His attentiveness, medical knowledge, and quick response very likely saved my life. Because of his quick action, I'm still here for my daughters. As a mother, that means everything to me. My daughters depend on me, and knowing that a physician took my concerns seriously and acted quickly is something I will always be deeply grateful for. As a parent, that kind of responsiveness and care provides an incredible sense of security. Dr. Guiles also coordinated a specialist referral, and thanks to his office I was able to schedule and be seen within two days. That specialist team has also been excellent and collaborative, which speaks to how well Ethnē Health supports coordinated patient care. In addition to excellent medical care for complex conditions, the practice also provides thoughtful support for ADHD evaluation and treatment, which has been incredibly helpful for our family. Having a primary care doctor who understands both physical health and ADHD care makes a huge difference for families with teenagers. It is rare to find a primary care doctor and medical clinic that combine clinical expertise with such genuine compassion. I feel incredibly fortunate to have found Dr. Guiles and the entire Ethnē Health team, and I feel confident that my family is receiving the very best care. If you are looking for a knowledgeable, responsive, and compassionate primary care physician in the Atlanta area, I wholeheartedly recommend Dr. Guiles and Ethnē Health. Services received: primary care visit, diagnostic lab testing, on-site lab work, ADHD care, specialist referral coordination, and follow-up care.

previously had a great experience at this office last year, which is why I felt comfortable…read morescheduling another appointment. Unfortunately, this time the experience was completely different. When I needed to cancel my appointment in advance, I was unable to reach anyone despite multiple attempts. The phone number provided in their text messages did not work, and when I found another number online, no one answered. The automated system claimed to allow voicemail, but instead disconnected the call without letting me leave a message. This level of disorganization and lack of communication is unacceptable for a healthcare provider. Patients should not be at risk of fees or penalties simply because an office is unreachable. It's disappointing to see such a decline in professionalism, especially after a positive prior visit.

Clarkston Family Medicine offers professional general medical care to its patients. The premises…read moreare clean and inviting with adequate parking. One is greeted with a smile and a genuine concern for your visit. The Doctor listens to your complaint, asks additional probing questions and make sure you understand his interpretation along with the remedy and provides clear expectations at affordable prices. The staff here cares. Wait time is minimal. Walk ins welcomed.

went to see Dr Frantz. great bedside manner. made me feel like I was his only patient. even told…read moreme that if I didn't feel comfortable with him that they have female Dr in the clinic that I can see as well. I would recommend anyone to go see him.

Dr. Monett really listens. His office is clean, the staff…read moreis friendly and helpful. I can't say enough positive things about Dr. Monett and his team!

Mr. Robert Monett, smiling face My husband and I went in for medication refills Dr. Monett pushed…read morethe black lever step in and I fell to the left onto the wall repeatedly hitting my face my front tooth was knocked out so was I hitting my head neck shoulders and My legs were entangled on top and bottom of the black step stool attached to the bed dr. Monette head pushed in I was seriously hurt dr. Monette never responded my husband helped me off the floor the doctor said once I was off the floor you now can change places my ankle what's the size of a grapefruit the doctor never said a word dr. Monette walk backwards out of the door without a word now I have head neck shoulder injuries and Ankle. Of course Doctor Monett said it didn't happen,. Who can you trust?

UPDATED REVIEW - 10/16/2020 - BELOW…read more Customer Service: Customer service is poor. The staff are nice and friendly in the office, but are almost impossible to reach by phone. They rarely return phone calls. Physician: Dr. Waters no longer sees my family member, she passed my family member off to a Nurse Practitioner, the NP is professional and friendly and so far I haven't had any issues with her care, but she isn't a MD. Office: Office is not too small and nothing special. The last time I went inside the television was off? I'm not sure if they had enough money to purchase Netflix, Hulu or Cable? Parking: Parking area is sufficient, but the office has moved into an area that is not as nice as her previous office. Additional: Dr. Water's office nickels and dimes the patients now. I'm not sure if it's because she's hurting financially (see TV comment above) or what the reason is, but my family member went to a scheduled appointment and asked them to fill out a form for work; they wanted to charge an extra $25 fee to fill out a paper for her job. That should be part of the office visit. I consider that unacceptable and very poor customer service. This medical office has gone from being one of the best in Atlanta to being just like all the others, not very good. Summary: Overall, because it's almost impossible to get anyone on the phone or get return phone calls, because they want to nickel and dime you for every single thing and because they have to send patients out for many things now, I would definitely not suggest Dr. Waters anymore. Perhaps if she addresses these problems and returns to the way she did business before I would change my review, but as of now I can't recommend her to anyone. Pros: 1. Parking is never an issue Cons: 1. Very difficult to reach anyone by phone. 2. Nickel and dimes patients now 3. No longer able to do lab work at office because LabCorp will not send Phlebotomists to office d/t Covid and office staff very inexperienced with drawing blood. (Costing MORE for the patient) 4. Sends out patients because they don't have proper equipment or the experience to perform basic exams or obtain diagnostics. (Costing MORE for the patient) "F" as of this review. Let's hope they improve. UPDATED REVIEW - 10/16/2020 - ABOVE

I really loved the location of this office. I initially started off being a patient of Dr. Moore-…read moreWaters and ended up being a patient of Dr. D'Souza's due to needing an emergency appointment one time. Let me just say thank God they didn't have the "you-can't-see-a- different-physician-in-our-practice" policy like another medical practice I used to go to. Both Dr Moore-Waters and Dr. D'Souza are great doctors, hands down!! Absolutely no complaints there. Very thorough, friendly and very informative. It's hard to find great physicians like them these days. Now here comes the minor negative.....and I really mean minor negative.... No x-ray facility so if you needed a chest or spinal x-ray, you'd have to trek to Dekalb Medical Center. The clerical staff seemed absent minded at times. I'd call to ask a question and get transferred around sometimes. It wasn't a constant thing but it certainly happened here and there and was frustrating. Now here is why I've taken a one star deduction. I called to make an appointment last month and not only was I informed Dr. D'Souza was no longer with the practice but I was also informed the practice had moved to Tucker, GA. I was shocked because I wasn't notified about any of this and really felt left out in the cold. At this point I feel like I'm at a crossroads. Tucker is not terribly far but I feel like the carpet has been pulled out from under me. I have more questions than answers and I'm not sure what has happened because Dr. Moore-Waters hadn't been at that particular location very long. For years she was next door to Ace Hardware on Scott Blvd but none the less, she's been in Decatur for years. Maybe I'll never know and maybe it's none of my business but I do feel a bit neglected by not being informed. Either way, it doesn't diminish Dr. Moore-Waters' and Dr. D'Souza's expertise as physicians

I have been a patient at Oak Grove for many years...Tried to message my Dr. For a new blood…read morepressure medicine.....sent the request Saturday night, was contacted Tuesday morning, and had the wrong prescription sent to the pharmacy...called again yesterday and was told they would send a different prescription...when I went to pick it up this morning, it was wrong again...these kind of mistakes are careless and unexceptional.

I have been going here about 9 years. I needed prescriptions filled that were expired no refills…read more I called the office but my doctor resigned and instead of giving me a nurse or someone that can fill my scripts, they sent me to the doctor referral line. I tried the customer portal, which I have used in the past and it tells me I do not exist. I tried to send a message through their system and it tells me that Stone Mountain is not a valid city.. I put Atlanta in and now it says there is technical difficulties. What a joke!

Words cannot express the depth of my gratitude for Dr. Owen. I was SO fortunate to have found her…read moreearly on in my health journey. She took the time to fully understand my symptoms, and ran tests that ultimately uncovered an autoimmune issue and gluten sensitivity--this was over a decade ago before gluten-free menu options and the only bread available was that rice brick. She is compassionate and forthright and is enjoyable to even just be around. I HIGHLY recommend her and her practice!

For five years I've been feeling like crap! (I'll leave out the specifics.) I've had doctors…read morediagnose me with several things, treat me with harsh medications only to make me more sick. I've even had two doctors prescribe antidepressants and assure me all my symptoms were stemming from my thoughts. I now think they were so misguided and misguiding. I heard about Dr. Owen at Whole Family Medicine from a coworker who had been through the same ordeal as I. She said Dr. Owen was the one who pinpointed the issue and set her onto a road of recovery. With some hope that I scraped from the bottom of the barrel, in regards to doctors, I went to see Dr. Owen. I wept on the sofa in her office and laid it all out there. She took a deep breath and began that day to set me on my road to recovery! I'm feeling better every day under her care. She understands my apprehensions with western medicine and works around that. She finds the treatments that I am comfortable doing. She has a very optimistic attitude and a matter of fact way about her that makes me feel safe. But... personality aside (I've had several personality plus doctors who had no clue about healing people) Dr. Owen KNOWS HER STUFF! And...if she doesn't know something she will figure it out. She is open to all sorts of treatments and doesn't judge or cringe when a patient brings in their own idea of treatment. Like she said the first time I met her, " If the crud on the bottom of a pond heals you and makes you feel better, then take the crud off the bottom of the pond!!! I don't need to know how it works but that it works!" She doesn't judge her patients. She actually has compassion for them and is curious about these treatments we want to try. I know. I'm one of them. There is a difference between a doctor who practices medicine and a doctor who practices healing. She is the latter. I'm thankful every day for this woman.

The receptionist Shea L, was very professional and informative. She assisted me with updating my…read moremedical record information. So my first impression was a positive one being a new patient to this clinic. I only had two documents to fill out about my medical background and after about 10 minutes of waiting in the lobby I was called to the back to be weighed, have my blood pressure and temperature taken by Joe; the Medical Assistant who was also very nice. After answering all of Joe's questions I waited inside the patients room for about 15 minutes before the Doctor arrived. Dr. Bryson, entered the room with a smile and an extended hand shake. He made me feel welcomed. I felt comfortable discussing my medical history with him and he was very informative answering all my questions. The Man at the Lab was also friendly and the young lady who checked me out and gave me all my paperwork was friendly too. I'm happy to be a new patient at Emory Clinic in Decatur, Georgia 30033.

It's ridiculous to go to the ER and wait for over 4 hours to be seen by hospital staff. Very bad…read moreservice and attitude. I will NEVER recommend this hospital to friends and family. Not unless they want to be in pain for hours on end and have the staff dismiss every attempt to be seen. Terrible experience. If I can give 0 stars I would.