I have been going to this salon for over a year now, never had any issues other than losing two…read morestylists in that time frame. I booked online like I always do, booked with a new stylist since mine isn't there anymore. I go to my appointment and no one is there. I call get a voicemail, leave a message. Check the app to make sure I have date and time right, I do. Somehow the new stylist booked under the Golden Child's name- ( we normally go there for facials when he visits) , I call back and the owner Michelle answers, she immediately said that the stylist must of had an emergency to cancel, then texts me to tell me I canceled it, which I didn't. She originally said " I'll give you something for the inconvenience" and then said " I'll have to call you back once I talk to the stylist, I said "Okay, I guess I'll head back to work " and she sarcastically says" have a good day " never calls me back and I get a generic response from her. All the negative Yelp reviews are in reference to her- Michelle- the owner- lack of professionalism, organization , scheduling and communication issues . I can see why the turnover at her place of business is so high. Unfortunate for those that work for her and the clients who have to deal with her due to issues with her staff. The customer DOES not matter to her.

This company is fantastic! I have done multiple treatments with them and there are really no other…read moreoptions like this!! The glass is an incredible treatment and the growth is amazing! The foot soak is so nourishing. I highly recommend this place

Wow wow wow! I absolutely love this place!!! Well I should say I love Lacrisha!!! I always want my…read morehair done a certain way but never works out that way till today!!! I only showed her ONE picture and she knew what I wanted! I am absolutely amazed how great she is!!!! I love my haircut and color!!!! Thank you will definitely be my place now!!!!

I love Salon Helena it's the type of salon that you can't wait to go and don't want to leave!…read moreVery welcoming, comfortable and tidy Coffee is always offered Jaiden colored and cut my hair She is excellent! I had quite a bit cut off and couldn't be happier! The color is very natural, which is exactly what I was going for Prices are not crazy Very clean Highly recommend

Excellent footcare! My pedicurist went the extra mile taking…read morecare of my extremely dry feet and was a pleasure to talk to. Price was reasonable and nobody tried to upsell me any products on my way out the door. High

Karizzma was amazing! She came in on her days off to squeeze me in last minute, and she was…read moreawesome! I had both a gelx set and a haircut. The nails turned out so cute and she took extra care to make sure everything was perfect. I really appreciated that she triple confirmed the length of hair to cut with me beforehand, and had lots of hair care recommendations. Thank you!!

My wife had an appointment with Taryn on March 18th and arrived on time. However, Taryn, according…read moreto him, forgot to book her although it was previously confirmed by him. He then booked her for March 20th. At approximately 2:19 in the morning (March 19) he texted my wife with the most unprofessional communication I've ever seen in my 57 year professional career as a global journalist. I don't know him but suspect mental fogginess as he claimed to have ADHD in the text. The text was filled with arrogance and narcissistic rage. Not only did he cancel her appointment he said that he never wanted to see her again. He said he needs to "part ways with you professionally indefinitely." This apparently came out of the previous session where we were nearly an hour late due to a medical appt. and after confirming with him that would be okay. He had left the salon even though we kept in touch by telephone. He could have rescheduled, but insisted it was okay and he came back. That was on him. He stated that "I totally felt used!" His 350 word unstable rant is unconscionable. Taryn may be talented, but this behavior is an ugly stain. Therefore, we would give your business a "O" star and recommend to our long list of friends and acquaintances that they stay away from Studio 31.

After reading other reviews on Taryn, I realize that he saved me from a horrible experience, and…read morefor that I am grateful. After scheduling an appointment for me on June 23rd and asking what I would like to have done-- I sent him photos and explained I don't necessarily need a full highlight, just some small ones and a trim, I also let him know price wasn't an issue. I woke up the next morning to an ESSAY on how our communication hasn't been hitting and he doesn't think I would be happy with anything he did. He then proceeded to accuse me of lying about when I reached out to him about the promotional deal saying he had "call logs" . So do I? I purchased the Groupon in January of 2025 and reached out to him in March. The deal didn't expire until July and was redeemable at any time. He didn't ever follow up with me. And when I reached out to him to schedule later, he didn't say a word about it. It wasn't until after I made the appointment and showed him a photo of a woman with light face framing and small highlights that he started bringing up all sorts of misconceptions from the past. He said he was keeping his text for legal reasons and told me that I was blocked from further communication. His text was also sprinkled with unprofessional emojis and just a horrible attitude overall. Telling me to "review away" and that his work speaks for itself. I was totally caught off guard by this, but as another person commented-- "narcissistic rage" was the perfect way to put it. Do not let such an unstable person touch your hair!

After Angel responded to my first review on Yelp, I called and left a message for her and received…read morea call back and scheduled Ann appointment, My appointment with Angel was at 5:30. I arrived early and read until my appointment time. Appointment was right on time. Had a great pedicure and enjoyed talking to Angel throughout the time I spent in the salon. Clean, good location with convenient parking. I made my next appointment prior to leaving. So nice to find a good place that is close to home. Glad Angel reached out to me.

Highly disappointed in the unprofessional manner my daughter's bridal party reservation was…read morehandled. Where is the courtesy, informed consistency and the notion that you actually care about your clients? When she was growing up, we went to Ritual for every prom, holiday and special occasion. We expected it would be a sweet, nostalgic return.

On Friday I had a hair appointment with Delmy for a color touch-up, and once again I was reminded…read morejust how exceptional my hairstylist is. She is truly top-notch in every way. Not only is she incredibly experienced and talented at what she does, but she pays close attention to every detail. You can genuinely tell that she cares about her work, her clients, and the end result. One of the things I appreciate most is that she takes her time. I never felt like she was rushing through my appointment. I've been getting my hair done for many years, and she is the first hairstylist I've had who I feel has such a genuine passion for what she does. It really shows in her work. On top of being extremely talented, she is also kind, personable, and so easy to talk to, which makes the entire experience that much better. If anyone is looking for a hairstylist who truly cares about her craft and her clients, she is hands-down the person I would recommend. She is a true artist when it comes to hair and an absolute gem--truly one of a kind.

Couldn't be happier with my hair!! Recently moved from San Diego and I was so nervous to get my…read morehair done by someone new. Mia was so sweet and I LOVE my hair! We did a balayage refresh and she got me to the creamy blonde I love. Found my new home salon!

I absolutely love going to BBs! I recommend them to everyone! The atmosphere is so calm, clean and…read moreinviting. I always have a great experience! All of the technicians are wonderful and kind. Ann does a fantastic job with dip and designs! They've helped my nails grown and strengthen. Mimi has introduced me to hard gel and I absolutely love it! It blends in well with my natural nails. I love the effort they put into shaping them it's always flawless. Mimi just did a phenomenal job at designing my Halloween nails. I have a vision and she brought it to life like she does everytime. I'm so obsessed with them! I look forward to every visit!

This rating is based on the transparency of their pricing. I called and asked what a gel pedicure…read morewould cost. She said $35. I figured they would charge $5 to remove the old gel polish. So I made an appointment. There were different options, and I chose the classic (basic). After the pedicure when I went to pay, the bill was $45. She said the gel manicure is $35 and the pedicure is $45. When I got home, I went to their website to check the pricing and their prices aren't listed anywhere. There's an option called "terms" but nothing ever comes up. Deceptive. The actual pedicure was good.

The best cut & color in town. Lovely shop with lots of beautiful distractions…read more Highly skilled professional personal care specialists.

My 82 year old mother in law was taken in to your salon with her caregiver (neither understand much…read moreabout hair coloring) and you actually charged a balding elderly woman that has more scalp than hair this ridiculous price and had the nerve to say it was at a discount? What kind of horrible people do this? Shame on you for being so greedy with a woman that doesnt know any better! I am making sure that everyone knows what you did! Pictures are soon to come! $120?!?!