Came in for a lab test. Waited 1/2 hour before called to receptionist. I gave her my paperwork…read more She then answered the phone had a lengthy conversation with them. Looking through filing cabinets and paperwork. Finally, after sitting there for 10 minutes she decided to help me. I was not happy and demanded my paperwork back. The other receptionist, older black man started yelling at me at the same time as the other lady. Is this how you treat people? Your employees ganged up on me. I am a type 1 diabetic and haven't eaten in 12 hours so excuse me for getting upset for being disrespected by 2 of your employees at the same time. I left because I was refused accommodation for a lab test. I will never return to your facility again!

This place *looks* normal when you park and walk in, but once you're inside the actual offices it…read morefeels very low-rent. I tried MULTIPLE times to set up a new patient profile and contact someone to make an appt and the only time I ever got to speak to someone was when I went in person to get the new patient paperwork. Anytime I tried to call to confirm that they got it in the mail, and make an actual appt the phone would ring, send me to a message that said, "mailbox full", and then hang up on me. I finally gave up and found an *actual* doctor.

This has been a terrible experience. I had a 2:30 appointment, it is 3:51 pm and I'm still waiting…read more They put you in a room (after waiting in the waiting room) and shut the door. There's 1 provider on, ok, why schedule appointments at all? 2 hours of my time???? Might as well gone to the ER. Not to mention the place is dirty.

RUN to this Walk-in! (Unfortunately) I've been there 3 times…read morein about 6-7 years and each time their service gets better and better. I arrived too late as a walk in because I got the hours wrong but wouldn't you know...the assistant ran to my car and said "got you, let's go." The care is top notch. Everyone working there is awesome. The life of that office is the Latinx at intake. Made. My. Forever.

When I finally got my referral for an x-ray, the x-ray department was phenomenal... From Cheyenne…read moreto Emma to Lori & especially Mark Dardes - I was treated w/ the utmost respect & the x-ray done in a timely manner.

When traveling trough New York, I had a minor accident so I ended up going to this medical center…read moreand once I entered the hospital; my first encounter was with a woman named Jennifer Villarreal and she got a weird reaction once she saw my ethnicity/Race and right after that she was insinuating some racist dialogue against me. I just walked away and scared that she might call the police and make up an story against me.

Having responded to the World Trade Center a few days following the terrorist events of 9/11/2001…read moremy health is monitored yearly through a federal program due to my potential exposure to a multitude of carcinogens. For the past several years I've been sent to WNY Occupational Health Care for my yearly physical. It is located on the 4th floor of Niagara Falls Memorial Hospital. Parking is convenient in a ramp directly across the street and validated. The staff here has always been very professional and efficient. The tests performed are always done in a thorough manner. The doctor that works here is very knowledgeable and personable. He answers all of my questions and provides a very thorough examination. While I don't get to choose where this yearly physical is completed, I do hope that I am assigned here for future physicals as long as the staff continues to be as efficient and friendly. My only suggestion is that more hand sanitizer be available.

From the owner: Occupational medicine. All care is provided by MD's who have decades of experience in occupational…read moremedicine.

DO NOT GO HERE. You will not be able to contact your doctor for anything because the receptionists…read moreand answering service DO NOT DO THEIR JOBS. I have been trying to get a prescription for blood pressure meds refilled for almost two weeks so my mother in law doesn't stroke out. Pharmacy was nice enough to fill a 5 pill emergency prescription since she's been getting the same meds for 10 years, but this is totally incompetence on the part of Grand Island Family Practice. If you call them during business hours, you get the answering service 99% of the time. Calls are not returned or taken care of. To make an appointment, I had to walk in to the practice and get the receptionist to put down her cell phone to do it. The Drs/Nurses/PAs are competent, but you will get a different one every time because turnover is high. I have no idea who my current doctor is. Last year I could not get a doctor on the line during business hours, and my mother in law ended up in the ER and almost died because I could not get a prescription refilled in time. I thought it was a one-off thing, but apparently this has been going on for a couple years now, judging by the comments on the googlemaps listing for this location.

I've been sick for awhile, so I tried to make an appt with my dr (which is at this location). They…read moreopen at 8:30. I've been calling since 8:30, and getting the answering service. After several tries they tell me "they must be busy, all back at 9:30. So I started calling at 9:30 and getting nothing but a busy signal. If you think this is an off thing, you'd be wrong. This is all the time. So I'm currently looking for a new doctors office, because this is ridiculous. Edit: so I went elsewhere, because I STILL couldn't get through to this office. Turns out I had PNEUMONIA! Thanks, Island Medical, for your care in diagnosing and treating a dangerous condition I had . Oh, sorry, that wasn't you. That was another doctor.

They closed the older veteran clinic located also on Pine Avenue, and moved the facilities and…read moreworkers to this nicer healthcare clinic. Has a large roomy waiting area in front, and nice monitored parking lot in front. Check-in at the windows within the waiting room, and called for your appt, passing through a door. No complaints whatsoever, and the workers are fairly friendly. A 24-hour donut shop is within a 5-min walk. 10mins if using a cane.

I have been going here since October 2021. I had asked for a doctor that was open-minded and least…read moreinvasive regarding knee issues. I did not want a surgery happy specialist. I was first treated by Dr. Benjamin Levy who was wonderful explaining my knee condition and ways to treat it. Very pleased. He transferred to another practice but I was assigned to Dr. Jesse Fodaro. I could not be more pleased. Knowledgeable, friendly, willing to answer questions and willing to work with what I want to do. I am extremely pleased. Regarding the office staff, they are usually very friendly. My last visit the lady who takes the co-pays seemed stressed and on edge. She did speak rather sharply when I tried paying it on the way out, as she was not available when I entered the office, and was called in before she was available. She curtly told me they would have to bill me as copays were closed for the day. It did take me by surprise but we all have rough days. Otherwise, the entire staff is extremely helpful and friendly.

My experience with this location was so unpleasant. I urge anyone seeking advice or treatment for…read moresports related injuries to go to the UBMD Orthopaedics and Sports Medicine location on Harlem road, in Amherst. Though Dr. Darling is kind and knowledgeable, the office staff at this location is simply miserable; they have no problem disrespecting you or expressing their discontent of their position by taking it out on you. I should have done my research and took the google reviews into consideration before making an appointment with this office. Stay away!