So after reading some negative reviews, I was rather nervous to come here for my first time. I'm so…read moreglad my experiences were great and I can honestly say I would rather drive out of my way to come here than go to the hospital which is right around the corner from my house (Millard Filmore Suburban). My first visit here was for a pre-op appointment for a tonsillectomy about 1 week prior to surgery. My wait times were short for each thing I needed to do, from preregistration, to lab work, to chest X-rays, to a physical. Everyone was very nice and the experience was quite personable actually which is something I always favor (even paid triple tuition for small classrooms at a private college - perhaps not to smart but it is my preference!). My next visit was for surgery, in which lies my only complaints; everything was fine until after surgery. But my first nurse I had coming out of anesthesia sort of was coaxing me to give a lower pain grade than I truly felt. She was such a sweet sweet nurse and was wiping my tears away and just being so endearing so I don't feel she was doing it other than possibly a little pressure as her position and maybe many patients confuse their levels of pain because they are scared and nervous and emotional. Then, when I saw my last nurse Bob who saw me until the end of my stay as an outpatient, I felt very frustrated because I had an extremely painful tonsillectomy and I tried to nod my head yes and no to his questions and hold up fingers for my pain management and his response was "ok we are not going to give nods and hold up fingers I need to hear you respond". It was very frustrating and insulting and I remember looking to my friend giving the ride like "why aren't you speaking up for me?" But after my doctor who performed surgery stopped by to see me, Bob seemed a bit more understanding that my throat is a mess. I think maybe there should be a little meeting to discuss the effects of adult tonsillectomies because they aren't as common and the older you are, the more of a nightmare (it's a long, dreadful recovery that most adults over 30 describe as the most painful experience of their lives - and I can attest). Other than this situation, Bob was a nice nurse just doing his best. Again, I think some quick information sent out to the severity of this operation is needed and the nurses may be a bit more understanding. After these two experiences, I was going to leave a 4 star review but my re admittance to the hospital 3 days later really left me feeling so warm and fuzzy towards this hospital that they earned that last star back: So 4 days after surgery I absolutely could not take the pain anymore. I couldn't swallow at all and could barley breath due to swelling. I originally went to Millard Filmore because it was a Saturday when doc is closed and this is also waking distance from my home. I was informed my doctor is not in network there and I would likely need to be transferred to St Joes Sisters of Charity where my operation was done. Once they reached my doctor, I took an ambulance over there. Mind you, I was still in pain because they didn't give me very strong meds at Millard Filmore despite being there for hours. As soon as the ambulance got me to st joes I felt almost immediate relief! They quickly registered me in ER as I had to wait for a room and the doctor said "don't worry, we got more pain meds than pain you can ever have!" And I was given something that took away so much of my pain so fast! Ahhh relief! That's all I wanted since surgery! Once a room opened for me, I went up to the surgery recovery floor where I spent the night and was discharged by about 1:30 the next day. I had my own room with TV in ER. Once admitted to my overnight room, I had my own large room. It was wonderful! Not all rooms are alone so please don't expect this - I just got lucky! And yes they have TV with minimal channels, but enough options to please most. They provide a baggy with basic hygienic needs. And you can ask for earplugs, hospital socks, etc. at no extra charge. I recommend they offer eye masks as well because the lights can be very bright from even just the machines they hook IVs to .. let alone if you are sharing a room and sharing those disturbances from another patient being treated. Hopefully they will offer that sometime. The staff was all very nice to me. I loved my overnight nurse so much. I wish I could remember her name. But anyways, they did not give me a hard time at all about pain meds or doing things to make me comfortable. When it came time to discharge, I truly did not want to leave. Everyone was so efficient and caring. I was well taken care of since the moment I arrived and until this moment, I had no idea hospitals were even capable of being so wonderful! I just assumed everyone was too busy to be truly nice to anyone. Upon discharge, I was given a small plant of budding flowers and a thank you card for being a patient.

Went in there with my mom today after a car accident, No one was around at the front desk 5 minutes…read morelater a lady comes up says it's going to be a bit doesn't ask any other questions. Then sits down and says she's all alone. We decided to walk out and go to ECMC where they were urgent when we mentioned car accident and got her checked out within 10 minutes. The lady at st joes was extremely rude, Unprofessional and inconsiderate Do not recommend going to this place. They have no urgency whatsoever. Didn't even ask what was the issue.

I had recently spent a few days in MF suburban. This was my first visit and I must say, I was…read moreextremely impressed with the staff, my room, the cleanliness of the hospital, just the overall hospitality is bar none! This will be my "GO TO HOSPITAL " in the future (if the need arises) . The doctors, nurses and technicians I rate HEAD AND SHOULDERS above the rest!!!! They were all so sweet, nice and professional in caring for my every need! I made sure that when I received high quality from any of my care takers, I let them all know what ANGELS they all have been at the time of their service!!!! I will recommend MF to everyone!!! Thank you all again!!!!!

They have a brute of a male flabotomist at the ER. Rough, loud, unkind. Made my elderly friend cry.read more

They are actually treating my sister and keeping me informed of her progress. She was not eating…read moreor drinking. Other hospitals just gave her fluids and released her.

** 0 STARS** Im seeing all these "great place" mentions and…read moremy family and I absolutely struggle daily,with what happened with us. Why would you allow,or clear,a patient for AN ELECTIVE SURGERY,when that patient had sepsis (Enterococcus faecalis),not responding whatsoever to treatment,her heart valve also had this growing on it (They were going to send her to Mercy Hospital, NEVER DID) and pneumonia. They first said she was too sick to go to the OR,then someone said they were going to take,then no again.This went on for about 5 or 6 changes.We asked time again what was going on ,and we're told,shes going into surgery.... Later that night coded.... Sent to ICU... Passed away at 8:03 a.m. the next day,but im thinking it was before that. Shouldn't the heart,which runs everything AND the bacteria be "fixed" or tended to first? Absolutely NO communication between staff,nobody could answer ANYTHING and when you did ask,you were really putting them out. In my surgical experience, if you so much as sneezed ,you were rescheduled.This was NOT life threatening.No common sense much less medical knowledge Thank you Sisters of Charity Hospital for taking my mother. Yeah...such a "great place"

I was impressed with swiftness to get registered and put into a room to wait for a doctor. I did…read morehave an appointment which greatly helped but I am still very satisfied with the ladies in the front and the nurses and doctors in the back. I visited well now for a precautionary visit to rule out typical seasonal illnesses before going into work. The nurse and the doctor were both very attentive, kind, and professional. Thank you. I received some outpatient testing to ensure I didn't have the flu, Covid, etc. The exams were not invasive and the nurse who performed the tests was very nice. I will be sure to visit this location in the future if needed.

Cut my leg on 6/15 and went to WellNow by my house on Transit Rd. Usually make appts there and…read morehave no problem and I called before I left house since it was almost closing time. They took me and MD superglued and steristripped it. The Strips did not want to come off even after 3 weeks. When I finally got them off part of wound was still bleeding. Luckily I had my yearly body check with my dermatologist who took one look at it and said I needed antibiotics and antibiotic ointment for infection. It is not getting better and she's worried about MRSA. It looks so gross I have a hard time looking at it. It should have been stitched.

I took my son to the doctors office and the wanted him to go to the children's hospital. With that…read morebeing so far, I asked to take him to Millard Fillmore. Well, they called there and they had a 6 hour wait. So we went to Degraff. Degraff was nice and small and not overwhelmed with people. It was nice to experience this. You'll tell security why you're there, fill out a little yellow form, and put it in a tray outside of the triage nurse window. While you're waiting, there is a TV on. Surprisingly, it was playing Psycho (the old Alfred Hitchcock movie). I'm not complaining at all, just was not expecting that! There is a station where you can borrow complimentary chargers, which was great, as I was not expecting this and my phone was low on battery. You'll give the machine your number and a credit or debit card from your phone (I think I used Apple Pay). This is just to assure you'll bring the charger back and will not charge you unless you don't bring it back on time (I believe it gave me 24 hours with it, if needed). It will give you the date and time to return by. Then, you'll just stick in any of the open ports and you'll get a text confirming your return (and a message on the screen where you returned it). The overall visit was very pleasant and went by quickly. We were in and out of the ER in 3 hours flat. This included a CT scan. The staff was incredibly nice and communicated well.

I was sent a letter by the hospital admitting to the providers poor service and professionalism. I…read morethought it was all over they were finally going to do the right thing! Well I was wrong!! They sent me to collections for a copay I shouldn't have to pay since I was not even treated or provided with anycare!Way to go on completely TANKING on customer service and making someone pay for your providers poor quality of care and lack of professionalism!

E.c.m.c is a terrible hospital!they do not care especially if you have mental illness or addiction…read morethey treat people that can not even talk and release them still unable to talk or even function they are killing people not helping

Oral Oncology & Maxillofacial Prosthetics is the part where I went for an evaluation of a spot on…read moreof the roof of my mouth! Biopsy needed. Scary? yes! But, Dr. Frustino and nurse Lori Ann put me totally at ease. The dr. explained everything, using words I could understand, the procedure was essentially painless, and when i called a few days later with some questions, it was the doctor herself who called back that same day. When the results came in, she called me to tell me the good news, rather than requiring me to wait until my follow-up appt. I didn't have to ask for a copy of the report; she offered it to me, and explained what everything meant. Hopefully, you'll never need to use their services, but if you do, go with confidence!

The care I received on both cardiac floors was great!…read more MY RELEASE EXPERIENCE 7/15/26 just before 6pm a gentleman came to get me in this wheelchair or transport wheel chair. I had to stratal this bar and when I plopped down to sit, he made a comment. I had just spent 7 days trying to get my strength back after a heart issue!!! My daughter paid on your valet app EVERYDAY and each day, they still tried to extort money from her, saying she didn't. At just before 6pm, as my daughter was telling your valet service SHE ALREADY PAID BY THE APP, the transport gentleman asked me to get on the bench outside, on one of the most horrible weather days, combined with Canada's smoke cuz he would get in trouble for clocking out late (check your cameras) 7/15/26 just before 6 pm. Plus I had to walk thru a maze of cars to get to my daughters in the middle of the circle !!

I had brachytherapy for my prostate at another hospital and had complications with urinating. I…read morewent to Mercy Hospital's emergency room August 15 in the afternoon and saw the receptionist, Gloria who checked me in and then was called by Mitchell C., an RN to get my information. Both were very friendly and Mitchell went back to check and see if they could get me in because of the pain I was experiencing. Shortly after, I was taken to a room where two other RN's, Bri and Jim administered to me and was overseen by Dr. Monique Mirshak, MD. They were awesome and got me relief in a timely manner while being very busy with other patients. I would highly recommend this facility because I have been there in my life several times and for the most part, everyone from the guards to the medical staff are friendly and do their best to take care of you. Gary S., West Seneca, NY

My niece was admitted for a blood infection last Thursday. She went two days without food - and…read moreonly got food because I called the cafeteria to get her some. They apologized and said they were short handed. She has been feeling better for several days, and has been told she was going home "tomorrow" for the last three days. They said they needed to run a certain scan before they would release her and apparently it took three days to do it. It is now Friday, scan was done yesterday. She thought she was getting out last evening, and then they promised her today she would go home. Now they told her insurance has not approved her home health care, and she won't be going anywhere - Monday at the soonest because insurance company won't be able to approve it until next week. This poor 41 year old has stage 4 cancer and two small children at home she hasn't seen in over a week. I've called to talk to medical director, the CEO, her doctors and left messages. No call back at all! This place has done more harm than good for all of us.

The hospital has lovely employees, well-trained staff, and world-class equipment. What they lack…read moreis private rooms. Every time a loved one comes here for care, the room-mate is a dementia patient who becomes delirious and sets off bed alarms All. Night. Long. Realistically, this is outside the staff's control, but it's not outside the Board's: Other hospitals have reduced the number of rooms to improve the patient experience for those who are not demented (and need rest).

This hospital is disgusting!! It's always dirty & understaff!!! I wouldn't recommend this place to…read moreanyone.

i use to call this my go to hospital ive been sitting here for 4 hours in this waiting room and the…read morevolume did not decrease but increased and the care is slow. Care quality is NA! Dude to my a** hurting sitting in waiting room cant stand or walk around bcuz dizziness is one of reasons I'm here. im hearing people say they've been here for 8-10 hrs. im here. because i thought i was havibg a stroke all triage said was tgere going-to gave me some nausea meds u can take that at home. IV cocktail as they called it could have been done and sent on way either in a hour of getting here. the government wanna take doctors out off networks for people to be cramped like sardines in a emergency to end up leaving without care and still billed by the state No matter if yiu didn't make it past triage or not. get it together!!! No chairs or seats!!! No one even offering any! Elderly leaning against walls. Sick are scattered everywhere just a hot mess in here. Old dirty liquid spatter along the glass where employees work. is maintenance on strike? is Buffalo general under staffed? What happened to this place Not got empty vending machines like smh kaleida where is that money going; new system for check in to have slower services Tisk tis

This staple in the community boasts a completely renovated lobby…read more Very busy with many patients today, during peak flu season. They are equipped to do x-rays and CT scans, unlike the doc-in-a-box facilities.

I'm writing to formally express how deeply disappointed and disturbed I am by the care--or lack…read morethereof--my child received during our recent visit to the Macc ER. We were sent there urgently by WellNow after staff saw how severely ill my son was. He was fainting, vomiting, feverish, and visibly deteriorating. But once we arrived at Macc, it was chaos. The waiting area was overcrowded and extremely uncomfortable--not just physically, but emotionally. My child, barely able to sit upright, was forced to sit for hours next to patients with open wounds, people screaming, coughing uncontrollably--utterly inappropriate conditions for a child in pain. And trust me I'm a tough broad, I'm not a Karen or someone with a stick up their ass, I'm patient and keep my thoughts to myself but lord have mercy with this place. I work in the medical field and was employed years ago at Mercy myself so I get it. It felt more like we were livestock waiting for slaughter than patients in need of medical care. We waited hours with no communication, no check-ins, and absolutely no compassion from the staff except are a few hours I've security officer asked my child if he'd like a blanket. Once we finally got into a room after being bypassed for hours, he was given minimal testing (bloodwork, an EKG, an X-ray), and again, more waiting--still no treatment. The doctor barely spoke English and gave a vague, "I think it looks fine" response after glancing at his tests, admitting my son was clearly ill but saying they were too busy to figure out what was wrong and to see his pediatrician. I'm like are you serious after all these hours and he's still in pain being sick that's all you have for me! He was ultimately given some liquid ibuprofen and sent home--still feverish, still weak, and feeling even worse than when we arrived after being forced to sit upright in a plastic broken down chair for hours. He vomited again as soon as we got home, and his symptoms have continued. Frankly, I regret ever walking through those doors. I avoid these ERs for exactly this reason--but I thought that surely, when it came to a child, care would be better. It wasn't. It was disorganized, dismissive, and borderline neglectful. I saw more urgency from the vending machine than your staff. The only person who showed basic competency and kindness was the EMT assisting with the blood draw--he communicated well, calmed my son during the draw and showed the kind of bedside manner every staff member should be trained on. Our nurse was a nice woman as well and I'm sure she did the best she could based on her capabilities. The Macc needs to do better. Pediatric patients deserve real medical care, not assembly-line treatment. I'll be submitting this complaint through all formal channels, and I sincerely hope you take it seriously. No parent should have to watch their child suffer like that in a facility claiming to provide emergency care. Tt one point, I thought I was in a prank TV show because I just couldn't believe looking around that facility that in the year 2025 this is our medical system, you have patients piled on top of each other in a tiny room many of which should be separated by some capacity, the security guard having a 3 course meal at the check in desk, staring at patients like a cartoon villain, creepy vibes. Speechless in the worst possible way. I'm sure this will go nowhere like most things in New York State but... At least I tried to advocate for my child.