I am in the market for a kayak. Having zero knowledge and experience, I visited this location on…read morerecommendation of a more experienced, avid kayaker. While their selection was limited due to it being the off-season and changeover for next season's new models, staff was friendly, knowledgeable and informative. I learned a lot about the different styles of kayaks, paddles and personal flotation devices (PFDs). I walked away with considerable knowledge to weigh my options before making a commitment. They also offer classes and instruction on water safety and skills enhancement. Highly recommend visiting!

I would never recommend this store to anyone. Me and my boyfriend came in- as SOON as we walked in…read morethe man was saying "we don't have anything for you" REPEATEDLY. My boyfriend is African American and I'm white- not sure if it was a race thing but it's so unacceptable. My boyfriend was nice and kept trying to talk to him and figure out what kind of bikes they had and the guy insisted on continuing to tell us that they didn't have anything for us. Finally he told us that there was only 5 bikes available- but I guess he thought they were out of our price range because he said they're "2,000 though". I guess he thought we couldn't afford it. Overall a AWFUL experience and it's safe to say me and my boyfriend will never return. I would never in my life recommend this store to anyone. Update- called and spoke with the owner to let him know about the service. He was just as rude as the employee, and didn't really seem to care about the feedback. Sad as an owner of a business you don't see feedback as positive and a chance for growth. As a personal trainer very local to this area it's safe to say I will never recommend this to any of the clients I have

The Bike Barn can be a little challenging to find if you are looking at a map instead of being…read moregiven directions because its on Doyle Street and one of the streets that looks like you could access it from actually goes over it. Once you've found it, though, it's straight forward. They have a small fleet of bicycles and helmets which they will loan to you for use on the Dick & Willie Passage Rail Trail. The trail is currently 4.5 miles long but a new expansion should open in the Fall of 2018. (Be aware that the Bike Barn is seasonal and will close for the winter some time in October). From the bike barn, if you turn right, the trail is almost all downhill. It's very pretty and there is access to Uptown Martinsville from the Uptown Connection Trail that connects to the DIck and WIllie along this part. Obviously, you'll have to pedal coming back to the barn from that direction but its not too bad. Take water because you will exert yourself a little but couch potatos should fear not. If you turn left out of bike barn along the trail, you go up some, then down. Again, the gradient is not all that bad coming back. This part of the trail has more industrial buildings along it but it is still pretty. This is the leg of the trail that is being lengthened and it will eventually go all the way out to the Smith River Sports Complex.

If you've never ridden an E-bike, now's your chance. This was my first time and I had a blast. We…read morehad a pleasant ride over to the quarry and around Salem Lake. The bike was easy to get used to and so helpful on the inclines.

Rented an electric bike for several hours. First time doing that. Staff gave a nice one-on-one…read moreorientation to using the bike, a lock and a helmet. It was sort of expensive but it was my first time renting an electric bike so I have nothing to compare it to. I would do it again b/c the electric bike really allowed me to see all of Winston-Salem and the historic neighborhoods, colleges, breweries and trails that I wanted to cover in one day. The staff gave tons of suggestions for things to see while on the bike, and also for dinner & places to stay ... really thought the staff were passionate about their rentals and their charming city!

The repaired my back flat on an e-bike. Went flat again in less than a month which can happen due…read moreto road conditions but I thought perhaps something internal to the rim caused it. Took it back to then during peak bike repair days for students returning to campus. They may seem brusk to some when being honest about times, conditions, etc. They are HONEST and fit in a same-day flat repair only to charge me nothing saying they found a washer accidentally left in the tire from the last flat fix. AMAZING! Trust the staff, even if they speak frankly. They are VERY up front and honest and, very importantly, do excellent work at good prices/rates.

I bought a tire repair kit and some oil for chain today. I wasn't sure what was best type of kit…read morefor my bike but Cody took the time to explain the different types of kits, pumps, etc as well as show me what I'd need to do in event of a flat tire so as to ensure I am prepared if (when ?) that unfortunate day comes. I really appreciate the patience he showed to me as I'm not the most mechanically inclined individual. Highly recommend this bike shop.

I love this place! Frank and Johanna were very helpful and knowledgeable on all of the different…read moreebike options. Great selection if you're in the market- they are so much fun to ride!

The owner, Frank, was super nice and willing to talk eBikes all day! The pricing was great…read moreconsidering all the service that comes with it. They have bikes to try and even some for rental... I wouldn't go anywhere else in the area!

Located next to the Antiquity Trail, you can connect to several others for 8 miles out and back…read more The store owner Grace was super knowledgeable about gave us great instructions and a route to follow. Grace even loaned us her personal bike so the wife and I could both have a bike. The trail is a lot of fun and the e-bikes made it a great ride. We had a blast!

Nice wonderful people Explains everything to you and spend time with you answering questions.read more

I looked online for a way to directly submit my feedback via email and found nothing, so here we…read moreare. I've had decent experiences with TCM - them giving me a screw for me my cleats (and selling me on for a dollar another time - loc tite was not working), selling me tires, assembling a bike that was shipped to me, but the last visit left me cold. I have an old beater Giant hybrid with gear issues. Brought it in to have that looked at, and experienced an aggressive upsell, for tuneup, replace all cables, get new tubes and tires. I said no and got push back that the brake cables were "pretty gunked up" and needed to be replaced. Umm .... still a no. Does clean machines pay it's employees commission on repairs? Kind of got that impression. So I agreed to a tuneup since it was explained that the gear issues would be fixed as part of that. (A tube blew out during the tuneup, stuff happens.) Rode home - gear issues so turned around and brought the bike back in, and after a few minutes was told that the gears were too old and worn to be fixed. Not sure about that, but things degraded two rides later - yesterday the bike was popping out of gear, and I broke the chain I am 100% sure for that reason. I would have appreciated them owning up right up front that the repair was not good, and not trying to shunt me into work I did not want or need.

Bought a bike here recently. Super happy with my experience. I stopped in during the week and…read morelooked at their stock and talked about a few bikes. They encouraged me to test one out too, which was awesome! Then I came back a few days later after they got some more inventory and made a purchase. I am new-ish to biking and found the staff to be very excellent in providing recommendations to suit my interests, budget, and goals. Didn't try to sell me everything in the store, just what i needed and wanted for my new hobby! They adjusted the seat for me and helped me get a pump and some bike accessories. They also have a little repair shop so if I have any issues or need adjustments, I will come to them first! Highly recommend.

Rented a bike to transport to Mt. Airy, NC to ride the Granite City Greenway. They were most…read moreaccommodating. I had intended to rent an e-bike but they were concerned that my bike rack was not certified to carry the weight of the ebike. They did a search for my rack but could not find it and we agreed we would just rent a regular pedal bike. I appreciate their concern and ability to accommodate my change in bike rentals. Staff is most helpful and very friendly.

I can't say enough about how much fun our family had on our Triad Trolleys ride! Our family…read morerecently booked a trolley ride to transport us to Spencer NC's train museum for the Polar Express experience. We loaded up our whole family of 13, including 5 toddlers and we had a BLAST! The Trolley has been beautifully restored and incredibly comfortable. The owner, Hal, made sure we had a smooth and fun ride, playing Christmas music and making sure we were all having a fun time. He spent time with the kids showing them how different parts of the trolley worked and let them ring the bell. The excitement of riding the trolley honestly was as much fun if not more fun than the actual train ride to follow. We had such a wonderful time that we hired them again to take our family through Tanglewood's festival of lights. I can't imagine us going through the light show in any other way. Hal made sure to point out all of the displays that he knew the kids would enjoy. He also knew a great deal about the history of Tanglewood and shared a ton of interesting facts about how the park has changed over the years. The memories create on both of these rides will be cherished by our entire family and so happy we made the decision to go with Triad Trolleys! If you are looking for a fun way of exploring the Triad area or simply for a fun night out, I cannot begin to recommend enough renting one of their trolleys for your adventure! We will be using their services again and again!