REX absolutely BLOWS. Having been in the business for many, many years and having booked and shown thousands of homes, REX's system of booking appointments and the overall management of the listing is truly the worst I've seen. Plus, properties are mispriced and usually on the market much longer than all other comparable homes in the same neighborhood. Most recently, I was going to show a REX listing and was told I could show the property in a couple days. The next day I tried to book an appointment and I got a text message saying the property was not available for another week. I even got an automated text message from the seller supposedly, saying that the property wouldn't be available until the following weekend. That's odd I thought. I even called in to question the situation with a REX representative but she wasn't sure if the text messages I got were legit either. The following day I decided to call in again and double check the status as my client was really anxious to see the house. After waiting 2 hours, I got a call back from a different REX customer service rep who told me the house was now under contract! Under contract??! What?? What do you mean "under contract"?! So you mean to tell me the house when from no showings for a week to under contract in less than 24 hours??!! What a bunch of B.S! Part of the problem stems from the customer service team who answers the phones at REX. The listing agent (whoever the listing agent is), is non-existent. So the ability for a Buyer's agent to discuss real terms and conditions with regards to an offer or property status is non-existent. How does this save clients money?? It doesn't. My client was REAL with a strong down payment and an 800+ FICO score. Had responsible agents been working this deal my client might have made an offer. Then the seller would have had TWO competing bids on the property! But this didn't happen. And how again does REX save a seller money under these circumstances?? They don't. Second of all, the idea that somehow the seller is saving money by not listing their property through traditional market methods (using the MLS), is a bunch of horse shit. Successful agents in the business don't use REX to search for homes and 95% of agents don't use REALTOR.com or other 3rd party sites to search for homes. We use the MLS. As a result, REX listings get lost in the shuffle, or never found at all (which probably explains why REX listings sit on the market so long, right?) Even when a REX listing IS found, REX doesn't offer Buyer's agents a commission. Huh??? You read that right! REX doesn't offer a Buyer's agent commission. If they do, it's half the normal rate! So explain why an agent is going to show your seller's house if the commission is zero or half the normal rate?? They WON'T! Oh, you want the Buyer to pay the commission?? WRONG! It doesn't work that way! At least not in California, Nevada, Florida and several other places REX does business. So if I'm not going to get paid, or you expect my FHA buyer to pay a 3% commission, you're WRONG! And your seller won't get an offer from what would otherwise be a legit buyer! Anyway, I have other experiences showing REX homes in the past but there's no sense talking about it. Basically a waste of time and totally frustrating for a Buyer's agent. It would be nice if REX just disappeared. There is more that could be said, but I think you get the point. Sellers should just steer clear from REX and hire a normal real estate brokerage to handle their business. You'll be much better off. -An Experienced Real Estate Agent P.S. There's no sense in a REX employee responding to this message. You cannot refute someone like myself who has been in the business for almost 20 years. Your method of selling homes is WRONG and doesn't prioritize the seller or their needs. That doesn't mean you won't sell homes or make lots of money, which is probably the only real objective of REX executives anyway. It's not about customer service, it's just about making money... which is the main goal of most people nowadays. What is does mean, however, is your business model is flawed and flawed big time. read more

Exciting times. Few days ago, we got the keys from our new house and REX represented us as our buying agent This is my third time dealing with a Real Estate transaction, and the best so far. So professional, so reliable, always on top of everything. For quite some time, we were thinking about finally making the move to find a new house, but both my wife and I had several things in mind that this new house needed to have, REX held our hand to make sure our dream home wish will come true They help us with everything, showings, inspection, home loan, insurance, etc and on top got phenomenal rates (even lower that other places I quoted) Love the fact that they have everything under the same roof, so internally they are talking to each other about the next step instead of us trying to figure it out. Last but not least, need to mention we used their Buyer Rebate and saved thousands of dollars and with that we covered moving expenses, replaced the carpet, bought some furniture and still have some savings left. Love working with Kara, Jacki, Hamlet and the rest of the REX team. Thanks guys!!! read more

REX - Real Estate Services Near Me - Woodland Hills, California

This company used a broker from Homecoin.com in order to list one of their sellers home's on MLS. It was only after I reached out to show the property that I learned that it was not a homecoin.com listing at all, but rather REX homes listing and the seller was being represented by an agent of REX (Jonathan Taylor). REX "sorts through" illegitimate (non-contractual) offers and therefore has the opportunity to decide what to present to the seller, because it is not actual offers on paper/contract. Let me explain. They use AI, via a portal that asks questions, to request certain "terms" of the potential deal, that must go back as an email to the listing agent. In other words, the seller may or may not get to necessarily see all offers being made, nor does the buyers agent have the opportunity to deal directly with the listing agent. The listing agent contacts you 24+ hours after you fill out these questions out on REX Home's portal, and if they like what they see, it is then they tell you to go ahead and"write it up". One of the questions on this portal dealt with issues surrounding the buyer's agent commission, which was totally unprofessional and unethical, as it should be as indicated in MLS, so there is no surprises after a buyer has been shown the property and is interested. Their agents are lazy and have a very fuzzy knowledge of real estate contract law. For example, the listing agent of this property tried to say the seller of the property they listed should get to keep a certain appliance even though this appliance was NOT excluded on the contract. When my buyer conceded, as a courtesy to the actual seller, she was shocked when a few days before closing, the listing agent from REX was trying to help the seller SELL this 10 year old appliance to her for $800!! Otherwise, the seller would remove it from the property. The agent had the nerve to argue and insist the seller had the right to dispose of it. It was only after a REX Homes manager was contacted/got involved, did the agent do the right thing. REX homes also seemed surprised that a buyer did not want to do their final walk-through 5 DAYS before closing, instead of the normal 24 hours before. Lastly, the seller also did not keep the terms of an addendum. The listing agent knew this, and knew the seller would already be out of state by the time of the final walk-through, and never bothered to contact the buyer, so it was not discovered until final walkthrough. Yes, REX does BLOW (as someone else wrote in a review)! As a buyer's agent, I would never knowingly show a property listed by them, and I hope they get caught in their crap and cease to exist in the real estate market. read more