We are writing this review due to our disappointment in our recent visit to grease monkey. My…read morehusband took our car to get an oil change and asked them to check our brakes. I want to preface that we asked for a brake check because my husband drives over teton pass for work everyday so we wanted to make sure they were in the safe level. We did not ask for a brake check because we were experiencing any issues with our brakes. We received a call and were informed our back brakes were running into the low yellow zone so we asked them to replace them. Not once during this call were we notified of any issues with our brakes. We received another call later and were informed by the employee that they (grease monkey) had broken a part on the brakes and that were ordering a replacement part and our car would still be done today. My husband and I were both on the call and can confirm that the worker said that it was their fault the piece was broken. They called back having issues finding the piece. They sent an employee to IF to get a piece and the employee came back with the wrong piece.... Their solution was to take a piece not for our car and shave it down. This did not seem like a safe or reasonable solution to this problem. In fact it seems like a lawsuit waiting to happen. Because we had no other option and absolutely needed our car back we agreed. My husband asked for a discount on the oil change and service when picking up our car. We thought this was reasonable given we were told a few hours and they took the entire day. Not to mentioned they informed us they broke the piece. We were then told by the employee that the piece was already broken when we brought our car in. They were giving us a free brake which was more than enough. To recap: we drove our car in that morning with no issues. They couldn't put our car back together because this piece was broken.... So how was it driving fine before if the piece was broken... we were told by THEIR employee they broke the piece they then went ahead and went as far as to lie to us and say the piece was already broken Not to mentioned if it was really and truly 100% broken prior to being brought in why were they "giving us a free brake" Very disheartening experience and absolutely unacceptable service. We now have to spend additional money to take our car to an auto body shop to have our breaks check because they offered an unsafe solution and fixed our car with the wrong piece. A little accountability would have gone a very long way. Asking for a discount or a free oil change was more than reasonable. My husband and I have been using grease monkey for years as well as our parents and rest of our family. They just lost many reoccurring customers. I'll be the first too say we probably should have gone elsewhere for something as important as brakes. But as a company you should not offer a service if you cannot handle that service. When a service as serious as this is done wrong it not only risks that customers safety but other people's safety who are driving on the same roads. Just something to think about.

I had an extremely frustrating experience with Grease Monkey location #658. They somehow entered…read morethe wrong license plate number under my BMW, which caused mileage inconsistencies to appear on my Carfax report. The worst part is I have never even been to this location for service. I tried addressing the issue with the assistant manager, but instead of taking accountability or helping resolve the problem, she was dismissive and unprofessional throughout the interaction. A mistake like this can seriously affect a vehicle's value and history, so the lack of urgency and customer care was unacceptable. I expect businesses handling vehicle records to pay attention to details and properly correct their mistakes. Very disappointing!

I'm writing this a year later after I got some work done on my car. Service was great. They got it…read moredone within a week. Decent pricing. Receptionist can be a little rude & impatient... from what I remember. However, this is why it's a year later. They work that they did probably cause damage to my transmission, they either pounded in my CV axle or forced it in some way or another, because it's chipped, which means there's most likely metal shaving in the transmission oil. I have to flush out my transmission oil. It did hold for a year though. But I'm upset that I thought I had the problem fixed & now it is not, & I have to fix their mistakes. Which I now have to pay for again. I'm currently at another shop hoping that they can undo the damage that Jason's caused to my transmission. They used the wrong size nuts & bolts & that weren't screwed in correctly, it was loose. The drive nut wasn't on there correctly. This current mechanic showed me where. Use at your own risk...

This place is awesome! We dropped my sons car off and at first they said it would be a week and a…read morehalf before they could get to it which would not be in time for my son to be able to come home for Thanksgiving which I understood and felt was reasonable But then the next day I got a phone call, saying that they had completed it so that my son could go home for Thanksgiving, reasonably priced and miracle makers! They exceeded my expectations, I can't say enough good about these people. I highly recommend!

After living in this area for ten years and seeing shop after shop after shop struggle with…read moresomething as simple as balancing tires it's a miracle to find this shop. We had tremendous and timely service from the Rexburg Car Shop. Having turned wrenches on and off for 35 years myself I was grateful to the Rexburg Car Shop for taking on a complicated repair which took a lot of very expensive shop grade tools to repair. They were fair in their pricing and the warranty on the parts and labor is for three years, not just one year.

Came in for a tire rotation and somehow ended up with a bill for "quantum alignment recalibration"…read moreand a "left-handed screwdriver adjustment." My car doesn't drive better, but I think it's now transmitting signals to the moon. The mechanics spoke in riddles, the waiting room smelled like regret, and I'm 90% sure I saw someone summon a wrench from thin air. Either I walked into a repair shop or the headquarters of the Illuminati. Anyway, my check engine light is still on--but at least now it blinks in Morse code. Probably spelling out "RUN."

On time and on budget...and $239 less than Clair & Dee's in Rexburg for the exact same work:…read morereplace a CVJ on the front right axle. The 12-minute drive from Rexburg to Auto Aspects was well worth it.

We have been here twice. The first time was for a light change in our Subaru. It was changed…read morequickly and we didn't find any problems. We went back to have them change our head gasket and back windshield wiper blade. Their quote price was about $1,000 cheaper than other places in Rexburg. We thought we got a great deal. They were quick and very friendly. Unfortunately, we went to a Subaru dealership about 8 months later because the front passenger airbag was recalled (2007 Outback with no accidents). They told us our head gasket is leaking. How can this happen when it wasn't even a year old? Now we're possibly spending another $3,000 or so to get it changed or we'll just have to junk it since we've already put way too much in it. It's very disheartening since we trusted Auto Aspects. Also, when we got our car back after taking it to them, our back windshield wiper was misaligned. We took it back and they fixed it, but it's still frustrating that it wasn't done correctly the first time. Update: I read the comment from Auto Aspects. They are correct, we were within our warranty. However, why would I return to a place when it wasn't done correctly the first time? We took it to the Subaru dealership instead. We trust the dealership's knowledge of or specific car and now we will only be taking our vehicles to dealerships. Lesson learned!

A service light came on my car just days before I was to take an out of state drive. I'm new in…read moretown so I asked a few people what car repair shop was not only good but honest. 0500 Repair was recommended so I contacted them. They provided a loaner car so I could drive to and from work. I also received texts letting me know the status of the repair. The work was completed promptly and the cost was lower than what I expected. I even made my trip without a hitch. I highly recommend!

Chris was very helpful and had my car fixed quickly and at a good price. They also had a free 25…read moredollar off coupon. He also made sure to check up a few days after to make sure the car was running smoothly.

These guys are horrible. The most in professional mechanic I have ever seen. The guy promised me he…read morewould get my car done in 2 weeks, he even said it more then likely be finished before 2 weeks. After a MONTH AND A HALF he still wasn't done. So I called him and he promised me he would have it done by 2pm the next day. I get there at 2 pm and guess what? The guy has the nerve to tell me it would be another 5 HOURS! And after all this, after all this stupidity the first day I have the car IT BREAKS DOWN AGAIN! There is not a worse mechanic on this planet then these guys. Dishonest, unreliable, rude, and just plain sketchy. Don't do it guys it's worth the extra money to go to someone with good reputation please.

DO NOT GO HERE! I brought my truck to their shop and didn't get it back for many months! I would…read morecall every week and they would say, "oh we have been so busy, we'll get to it soon" and when I finally got so angry that I started driving to their work place instead of calling, they had me work personally on my truck! They had me pick up supplies for them! And I even paid them fully upfront! I couldn't get my truck away from them fast enough! They have no idea what they're doing! When I finally picked it up as a "fixed" truck, it was in the same condition that I delivered it to them and ran terribly! I SPENT THOUSANDS ON NOTHING! DO NOT GO HERE! I AM LITERALLY BEGGING YOU! DO NOT LET THEM SCAM YOU!

my son attends BYUI. He got in a wreck and need a tow. The police called Over the Hill. I didn't…read moreget to call our own tow truck. Over the Hill Showed up with the police. Over the Hill towed my son's car 3 miles all within city limits to his own lot and not to the asked for body shop. I was charged $360. $295 for the tow. $55 for the car to sit in his grass field for 24 hours. Because I paid with a credit card I got and extra "HazMat" charge of $13.65. My original conversation with the owner I told him he was a bit high. he hung up on me. All in, Over the Hill is 4 times the rate of AAA. I didn't even get that chance to call AAA because he just hooked up the car and left. I called three other tow companies in Rexburg that quoted half the rate and had no storage fee for the first three days. When in a tight spot or after an accident don't call Over the Hill. We had a very poor experience.

My truck broke down and I needed a tow. Rick showed up with his fantastic hot wheels wrecker and…read moresafely towed my great white beast to get repaired.

We are on vacation and our Tahoe was making horrible noise thought our transmission was going out…read moreso took it into Sage Creek Repair. They are super nice and looked at it right away. Diagnosed the problem and it ended up being something pretty easy to fix. They could have totally gouged us but didn't! We highly recommend them!!

Sage Creek Repair went above and beyond. We were visiting from out of town and had car troubles on…read moreour way in. SCR got us in same day diagnosed problem and fixed. Unfortunately on our way home about 200 miles out we had same issues. We called Kabrina and she called a shop ahead of us in Boise who got us in and found the new sensor faulty. SCR wouldn't have known this without driving the car 100+ miles. They covered the cost and we were on our way again and finished our trip no issues. If ever in Twin Falls Idaho and are looking for A+ service Sage Creek Repair is the place. And shout out to Dale's Auto Care in Boise for fast and friendly service. ​

Green Light Automotive quite literally saved my vacation. While going through another attraction in…read moreRexburg, my vehicle began to overheat (which was especially frustrating because I had replaced the thermostat less than a week prior). We frantically began calling around to see if any repair shops could get us in that day (as we were staying near Yellowstone). Green Light Automotive squeezed us in, met us outside as soon as we pulled up, and began diagnosing the issue. The owner of Green Light Automotive even used his personal vehicle (with car seats) to drive us into town to hang out at a restaurant while we waited for the repair to be done! Pricing was extremely fair (even less than what I paid for the initial thermostat repair at a shop local to me) and I cannot say enough good things about this company. Thank you so much!

I was up the river without a paddle, Lost a left front bearing and brakes on my excursion. Pulling…read morea trailer up the 15 north past Idaho Falls. I just went past the turn off Rexburg. That's where you'll find Jacob and David in Rexburg. First of all, Lance with cutthroat towing got my butt off the freeway, but Aaa wouldn't take the trailer. Lance got me to Randy with all season towing and he came and got the trailer and brought it over to green light auto. I was desperate traveling from Los Angeles to Montana to pick up my son and his car. Everyone could've easily gouged the crap out of me, and not one of them did. I guess that's the difference between California and Idaho. Jacob and David assessed the problem and it was a big job a lot of work and they did it for me the day I brought it in I think an angel sent me to them. To top it off Jacob's suggested I take a walk to the snake river. Absolutely beautiful it's not just the countryside it's the people that make this God's country. Eternally grateful to Jacob Lance, Randy and Nancy and I didn't get the dogs name lol.

The people at UWrench are professional and super nice. I made an appointment to get my car fixed on…read moreFriday and it was done by Saturday. They called to make sure I want to proceed and I honestly was very pleased about the service. Also the price was hard to beat. If I have any other car repair needs while I'm here in Rexburg, I'll take my car to them.

I took my Yukon XL 1/2 ton to Uwrench to be diagnosed. They did an awesome job getting me right in…read more I had an idea what was wrong but needed to know for sure. They were quick and efficient. They gave me a detailed bid as to what I needed. A good price and break down as to all the parts and labor it would take to fix. They did exactly what I needed so I could get the parts and safely drive my vehicle. -I did get the repair done somewhere else. They gave me the information I needed to effectively get a second opinion and to know exactly what I needed. The information they gave me saved me a few hundred dollars.