I've known Franco for over 20 years he is reliable dependable and very articulate…read more I have used his services on countless properties that I've owned in the past and my recent purchase here in Florida. With that being said he has closed my homes from Vegas to Florida. My own mother uses his services as well and she always has been satisfied from beginning to end he is very professional. I believe he takes away the stress of the buying process or investing process by explaining things in detail. If you need a mortgage I highly recommend him five stars is not enough . Thank you JamesZito.com

I chose this loan officer specifically because of the strong reviews and because I wanted…read moretransparency on rates and costs. That's not what I got. Early in the process, I was given the clear impression my rate would fall in a certain range. When the actual disclosures arrived near closing, the zero-point rate was substantially higher, nearly a full point above what I'd understood, and the version I received had thousands of dollars in discount points built in that were never discussed with me. When I raised the discrepancy, I was told it was "the market" and given explanations about what online rate averages "really mean." None of that held up when I checked published data myself. To be fair, the file was handled competently and closed on schedule. But I had to push, repeatedly, before I was shown the full range of rate, point, and credit combinations available to me. My advice to anyone shopping here or anywhere: 1. On day one, ask for the full rate sheet in writing: every rate paired with its exact points or lender credit. Not a verbal quote. Email or PDF. 2. Any time someone quotes a rate, ask if it includes points, and how many, and get the answer in writing. 3.Take that written sheet and shop it with at least two other lenders or brokers. If someone won't put pricing on paper, that tells you everything. 4. Never sign a fee disclosure with points you didn't explicitly agree to. You can decline and restructure at the zero-point rate. I did, and it saved me thousands in cash at closing. Good ratings don't mean you can skip the paper trail. Get everything in writing.

Scott helped guide me through my home buying process! He made sure I got the best deal and made me…read morefeel comfortable in my decision. Thank you.

This was a really frustrating and disappointing experience for us. We were told our loan would…read moreclose by a certain date, but due to thier poor communication with the appraiser and an inaccurate report we missed that deadline and had to pay for a revised appraisal ourselves . later we were told the loan terms had to change to hgher rate and fee because of how our company is structured - something we had disclosed from the start. After weeks of delays and unexpected costs, we had to switch lenders to move forward. It was a stressful and disappointing process that could have been avoided with better communication and attention to detail. We regret not going with other lender from the beginning.

Roseann Shannon at 5 Star handled my home purchase. She and the team were great to work with,…read moreanswering my questions, handling issues as needed (there are always issues). They helped me through the process and gave me a great rate.

Roseanne Shannon was absolutely amazing. Her team & Roseann were extremely professional,…read moreknowledgeable & prompt. They addressed all of our concerns with precision & compassion. Due to the sale of our home, we were facing the pressure of finding a home & closing on our mortgage loan all within 17 days. 5 Star Mortgage , aware of this, expiditated our closing in record time without a glitch. Great Job 5 Star Mortgage. We highly recommend them for all your mortgage needs. Tony & Annette Locorriere

Athena Paquette was our incredible Mortgage Advisor. We are first time buyers and of course that…read moremeans we were worried about everything. Athena held our hands throughout and we are just about done, but had to take the time to commend her efforts, care, and our overall experience. Athena not only took care of her responsibilities, but would reach out to all others involved in the process to make sure they performed and made themselves available to assist us as needed. The personal attention we felt was top notch and I have only experienced that on extremely rare occasions. Good to see that people like Athena are out there and go above and beyond to help their customer. Highly recommend. Athena (if you read this), thank you again for all your assistance, your service was/is top notch. Thank you, thank you, thank you!

My journey with Sophie started with her responding on a holiday acknowledging my application - she…read morehas consistently been responsive and informative. Sophie is a mentor and teacher at heart without being condescending - she also is detail oriented, not to mention having great fee, highly competitive fees and access to various programs and options as a broker. I highly recommend Sophie, as she responds quickly with great guidance and a wealth of experience.

My realtor and very close friend Kareem Nahas referred my wife and I to The Casas Team - City Wide…read moreHome Loans. Kareem takes personal referrals very seriously; he only refers the best of the best to his friends/clients. The Casas Team - City Wide Home Loans provided my wife and I an exceptional experience! We began working with The Casas Team a year and half before we closed on our new home. I knew both my wife and I had credit challenges. I had a bankruptcy 3 years prior from incurring a tremendous amount of medical debt from being hospitalized and uninsured. My wife only had bad credit on her file with a score under 500. The Casas Team referred us to a credit agency to assist in boosting my wife's credit score. The Team followed up with us each month to check on our progress and inquired if they could assist us in any way. After one year of working on our credit my wife and I were ready to move forward in the loan process. This process can be daunting but the processionals at The Casas team made everything simple for us to complete. Their expertise, professionalism and consistent communication exceed our expectations. When it came time to close on our new home the Team had everything in place, ahead of schedule. Everyone is faced with many local and national choices when selecting a lender. I would ONLY recommend The Casas Team - City Wide Home Loans. They do not treat you as a "sale" or number in their database but as family. The entire team cares about their clients, their wellbeing and making a home purchase smooth and efficient. It's that personal touch you do not often find now that separates The Casas Team from any other lenders out there!

Casas team made the home buying process so simple the stress they took it all for us, I work the…read morehrs that they are open they worked with me and was able to do the whole process while I was working with fax and email , best team in las vegas would not reccomend any one else in las vegas trust the casas team a special thanks to brenda casa , marybel colon , and ALEX MONGE !!!!!!!! For dealing with the stress and making it seem like a piece of cake !!!

Kathy is AWESOME! About three years ago she helped my wife and I refinance our home with ease…read more Three years later we contacted her to refinance our home again and same results! Nothing less than extraordinary. Her communication was great, she makes the process very easy, and she will go out of her way to get the deal done. The refinance got done in less than a month. Both times when Kathy helped us, everything finished in less than a month. I definitely recommend Sierra Pacific Mortgage but specifically ask for Kathy! You won't be disappointed.

I contacted Guild Mortgage because of the different loan options. I ended up going with a…read moreconventional loan, but I had other options! Stacie Shone helped me with every question, even on off hours! I didn't know anything about buying a house and how the numbers worked until I started talking with Stacie. Super helpful and super responsive! I sent her so many houses to help me crunch numbers, and she never hesitated to help me within minutes! Great company and employees!

Guild Mortgage Co. does not cater to its customers in just the basics--You can't make a payment…read moreunless it's the full amount, period! So if I want to make 1/2 of my payment now and more next week and then the rest at my due date, I can't just do that or even make schedule-ahead payments! It's utterly ridiculous in 2024 that I'm given no choices whatsoever, just the full amount in one phone call or nothing!! Why can't I just call and pay what I want to pay when I want to pay it?! Who cares when as long as you get the full amount by its due date? Oh, does it cost you a little bit more in $$$$? Well a bad review can cost u more than that. It's frustrating and not user friendly by any means. I've put in several requests. All I get is sorry. What do you do for folks who ever get behind and pay what they can?--do you just tell them sorry, oh well?!?! Hmmmm, seems you must make exceptions at that point.

Got my refi here & bought my second home here back in 2022. Everyone was great. Nothing but…read morepositive things to say. Customer service was awesome even when the time came to sale my second home. Value in their attention to detail.

Daisy and her team helped me out in so many ways! They were extremely efficient and knowledgeable,…read moreand they made my closing happen quickly and smoothly. Thank you for all your help!

I acquired two Paycheck Protection loans during the pandemic. One with Bank of America, the other…read morewith Paypal. The forgiveness process was a nightmare with BOA! They caused me so much stress by asking for the same documents over and over, passing me over to the different agents. Said I received the wrong amount, that they approved and wouldn't forgive all of it. Then they sent me a 1099 when the IRS said lenders were not to issue a 1099 when they were paid back through the cares act. I am going to be closing my business account and moving it somewhere else. PayPal was easy to go through the process.

I closed one account with BOA had opened another another...my stimulus went to the closed account…read morethat was flagged deposit only and all I needed to do is transfer the remaining funds after it cleared to my new account ..,I have called multiple times ..management supposed to call back and never did! Hold time over a hour and then hung up on! Told to go to a bank...no appointment available! I found my roommate unresponsive this week! He died of Covid and I am positive...under quarantine!! Isn't this what the stimulus for ...so heartbreaking I can't even get medical treatment because all I had was enough to get the basics to fight this!!