My furnace died while I was away...i had issues getting back but started calling . Its late Nov…read more My furnace is dead. its gonna get cold! multiple places tell me....two weeks out, sorry. We are booked. I call Rock Valley. They tell me- "Two days and we can loan you some heaters to make life bearable in the meantime." No one else even offered the electric heater band-aid. above and beyond.

I had two furnaces installed roughly 15 years ago. They worked fine. The price was reasonable. I…read morecalled them back recently And they didn't show much interest. I got no consideration as a former customer for repeat business. I guess my heat exchanger hadn't been registered Or something to that effect. If it wasn't registered at the time This stated warranty will not be honored. I thought my contractor let me down I thought they should have seen to it instead of expecting me to do it. Putting a new furnaces is a highly distracted Consumer experience And with the amount of money involved the contractor should be taking this responsibility. I tried to give him more business but I was just treated like they treat everybody else so I had to go to a different contractor. It's hard to get good info but people should check BBB and check datcp State of Wisconsin consumer protection. That's about all you can do because just about everybody's out to screw you one way or the other. You know unless you know somebody personally.

We operate a short term rental home and our furnace went down on a Saturday night which was also…read morepart of a holiday weekend. I had not used Westenn before and wondered if any emergency service repair companies would be answering during the holidays. My call was promptly answered and a service person was on his way. He even had the part we needed on the truck. We were up and running within an hour. Our property manager also commented that it was the fastest response she had ever seen. Westenn will be our new service provider and I can't thank them enough for the great after hours service and especially during a holiday weekend. Last but not least, the pricing was fantastic and so fair especially because it was a holiday weekend!

We needed to replace our furnace, and Ray was referred to us, by a mutual friend. We are so happy…read morewe went with him!! Ray came out on a Monday, to see what we needed, had the estimate by Tuesday, parts ordered and available by Wednesday, and install on Thursday!! We couldn't be happier with how timely this went down, the great installers that came out, and it didn't cost us a small fortune!!! Thank you, Ray and Team, for a great job...you will be highly recommended to our friends and family.

WOW!! RUN!! Don't walk!! These guys are AMAZING!! So.... I live in a condo complex that…read morewas built in 1988. The owners were instructed that we needed to have our dryer vents brought "up to code" as most of the vents had become disconnected... and were venting somewhere inside the building.. but not venting out side the the building. Argh... a challenging task for sure. I called several companies to come out and give me an estimate. Every single company I called said "I will find your disconnect, but you are responsible for replacing your drywall, painting, etc" Not good news. Then... Ducts On Call came out... and they spent 4 hours researching... trying to figure out which vent was mine that exited out of the back of the building. But since every single dryer vent was disconnected in the interior of the building... there was NO way they could figure it out without tearing up the ceiling in mine, and my neighbors units. I was SO frustrated. But then Nick suggested we put in a new vent duct from my unit straight out the front of the building. It was my only option. He said we would need to schedule a time in the future... but I told him I needed it done in the next 3 weeks. He said... "I will make this happen for you" Well for starters... he DID NOT CHARGE ME for the 4 hours he spent trying to figure out which vent was mine. HE SAID... "I didn't solve the problem.. so I will not charge you" What?? 4 hours of your time for free?? Moving forward..... Nick and his crew came back 2 weeks later to install my NEW, up to code dryer duct on a new path out the front of my condo. I was SO not looking forward to having my ceiling ripped open to have the duct installed. So the day had come. Nick arrived before his scheduled time and he went to to work. I asked him... "How much of my ceiling do you need to open up?" He said... "I'm not opening your ceiling... I'm going to drill a hole in the exterior of your building, and slide the new duct straight back to your dryer connection" I was beside myself! I could go on and on... but let me tell you, this guy is the real deal!! He is incredibly gifted at what he does... super friendly... hard worker, and gets the shit done!! For what I thought was going to be a day of HELL... turned out to be a day of BLISS. I CAN NOT recommend this company any more than I do!! They were AMAZING... and the job was smooth, and quick, and so much easier than I dreamed it would be. Let me state again... that I called several companies to get the job done.... and these guys were one of the newer companies I called.... but I hit the jackpot!! Trust me!! If your need Duct work done... these guys were stellar from start to finish. And no... I'm not related to them... I'm not his high school friend... and I knew nothing about them, but I took a chance... and boy... am I glad I did. Amazing! THESE GUYS KICK ASS!! Give them a try!! Thank You Ducts On Call!!

OMG, these guys are great! Nick and Kim are awesome! My son in law blew out our dyer vents and…read moredidn't get the pipes put back together. Took Nick & Kim like 5 minutes to reattach everything at no charge!

I can't say enough about this company. Jeff, the owner, is great. Excellent communication, honest…read moreand reliable. Highly recommend.

Very professional, clean, and quick, no hidden charges, same day service, reasonable rates, honest…read moreopinion and offered suggestions on how to save costs. He had all necessary materials with him. I would highly recommend his service especially in an emergency.

Adams installed an iron filter to take the smell out of my water…read more The results, after spending $4,000, the water still smells. The first system that Adams installed, resulted in a sand type substance coming out of all my facets, Adams said the equipment was faulty so, they installed a second unit, cost me $1,500. That unit did not reduce my water problem. I had a second plumber evaluate the problem and they suggested that I spend another $2,000 for additional equipment. Adams ended up charging me $4,000 and I still have smelly water

Adams serviced my home standby generator last year for $175. The work performed was satisfactory…read more As a result, when Adams called this year to ask if I wished them to perform the same annual service I agreed. The technician performed the work and finished in less than thirty minutes. Later, I received a bill for $299. This bill was for the exact same service as was performed a year prior, and they expect me to pay an increase of more than 70% above last year's price. No verbal notice was provided to me during the scheduling of this service about this exorbitant increase in the pricing of their services. I have attempted, multiple times across multiple days, to have a revised bill sent to me, because this price increase, coupled with the lack of communication about said price increase, is absurd and unreasonable. During my communications, I have offered to pay more than what I paid last year, and have asked for a new invoice. Ultimately, Adams did send a new invoice. This one for only 20% above the price of last year's service. Included with the new invoice was a sheet detailing their new pricing structure. I have no intention of working with Adams again. The annual maintenance is something almost any person can perform, especially thanks to the copious amount of informational material available through YouTube and elsewhere. Greed was their downfall, and I caution you against working with Adams.

We had a leaking front loader washer and called them. They immediately ordered a new door seal…read more While waiting for the seal to come in, the repair technician contacted us with some suggestions to alleviate the problem. We texted him photos and videos. He was super professional and very helpful contacting us via text over a number of days. We ended up solving the problem without the repair. Lake Country did not require us to take the part. I also offered to pay a trip charge since they were so helpful. They said it wasn't necessary. Lake Country is the antithesis of every bad joke and negative comment about appliance repair companies. They are kind, prompt, concerned about the cost to the consumer and consummately professional. Totally first class.

Really appreciated the quick service! Lake Country Repair was able to come and fix our oven the…read moresame day and was able to have it fixed within 45 minutes. I highly recommend Lake Country Repair.