I had two furnaces installed roughly 15 years ago. They worked fine. The price was reasonable. I…read morecalled them back recently And they didn't show much interest. I got no consideration as a former customer for repeat business. I guess my heat exchanger hadn't been registered Or something to that effect. If it wasn't registered at the time This stated warranty will not be honored. I thought my contractor let me down I thought they should have seen to it instead of expecting me to do it. Putting a new furnaces is a highly distracted Consumer experience And with the amount of money involved the contractor should be taking this responsibility. I tried to give him more business but I was just treated like they treat everybody else so I had to go to a different contractor. It's hard to get good info but people should check BBB and check datcp State of Wisconsin consumer protection. That's about all you can do because just about everybody's out to screw you one way or the other. You know unless you know somebody personally.

We called Rock Valley for an estimate to replace mom's furnace. They were on time, actually did…read moresome troubleshooting, and got the response to us. It included best, better, and good options. Highly recommend.

We operate a short term rental home and our furnace went down on a Saturday night which was also…read morepart of a holiday weekend. I had not used Westenn before and wondered if any emergency service repair companies would be answering during the holidays. My call was promptly answered and a service person was on his way. He even had the part we needed on the truck. We were up and running within an hour. Our property manager also commented that it was the fastest response she had ever seen. Westenn will be our new service provider and I can't thank them enough for the great after hours service and especially during a holiday weekend. Last but not least, the pricing was fantastic and so fair especially because it was a holiday weekend!

We needed to replace our furnace, and Ray was referred to us, by a mutual friend. We are so happy…read morewe went with him!! Ray came out on a Monday, to see what we needed, had the estimate by Tuesday, parts ordered and available by Wednesday, and install on Thursday!! We couldn't be happier with how timely this went down, the great installers that came out, and it didn't cost us a small fortune!!! Thank you, Ray and Team, for a great job...you will be highly recommended to our friends and family.

WOW!! RUN!! Don't walk!! These guys are AMAZING!! So.... I live in a condo complex that…read morewas built in 1988. The owners were instructed that we needed to have our dryer vents brought "up to code" as most of the vents had become disconnected... and were venting somewhere inside the building.. but not venting out side the the building. Argh... a challenging task for sure. I called several companies to come out and give me an estimate. Every single company I called said "I will find your disconnect, but you are responsible for replacing your drywall, painting, etc" Not good news. Then... Ducts On Call came out... and they spent 4 hours researching... trying to figure out which vent was mine that exited out of the back of the building. But since every single dryer vent was disconnected in the interior of the building... there was NO way they could figure it out without tearing up the ceiling in mine, and my neighbors units. I was SO frustrated. But then Nick suggested we put in a new vent duct from my unit straight out the front of the building. It was my only option. He said we would need to schedule a time in the future... but I told him I needed it done in the next 3 weeks. He said... "I will make this happen for you" Well for starters... he DID NOT CHARGE ME for the 4 hours he spent trying to figure out which vent was mine. HE SAID... "I didn't solve the problem.. so I will not charge you" What?? 4 hours of your time for free?? Moving forward..... Nick and his crew came back 2 weeks later to install my NEW, up to code dryer duct on a new path out the front of my condo. I was SO not looking forward to having my ceiling ripped open to have the duct installed. So the day had come. Nick arrived before his scheduled time and he went to to work. I asked him... "How much of my ceiling do you need to open up?" He said... "I'm not opening your ceiling... I'm going to drill a hole in the exterior of your building, and slide the new duct straight back to your dryer connection" I was beside myself! I could go on and on... but let me tell you, this guy is the real deal!! He is incredibly gifted at what he does... super friendly... hard worker, and gets the shit done!! For what I thought was going to be a day of HELL... turned out to be a day of BLISS. I CAN NOT recommend this company any more than I do!! They were AMAZING... and the job was smooth, and quick, and so much easier than I dreamed it would be. Let me state again... that I called several companies to get the job done.... and these guys were one of the newer companies I called.... but I hit the jackpot!! Trust me!! If your need Duct work done... these guys were stellar from start to finish. And no... I'm not related to them... I'm not his high school friend... and I knew nothing about them, but I took a chance... and boy... am I glad I did. Amazing! THESE GUYS KICK ASS!! Give them a try!! Thank You Ducts On Call!!

OMG, these guys are great! Nick and Kim are awesome! My son in law blew out our dyer vents and…read moredidn't get the pipes put back together. Took Nick & Kim like 5 minutes to reattach everything at no charge!

I can't say enough about this company. Jeff, the owner, is great. Excellent communication, honest…read moreand reliable. Highly recommend.

Very professional, clean, and quick, no hidden charges, same day service, reasonable rates, honest…read moreopinion and offered suggestions on how to save costs. He had all necessary materials with him. I would highly recommend his service especially in an emergency.

Absolute worst service company I've ever had to deal with. In late May, I called Adams and asked…read morefor them to service our generator which has been leaking oil. The customer service rep I spoke with suggested that I sign up for their membership and schedule it as "annual preventative maintenance", assured me that that service would take care of the issue and that the amount of money I'd end up paying for the membership would even out/be less than what I would have to pay for the service call ($169/hr, give or take 2 hours to fix the leaking issue). She made it make sense and I truly felt like this person was looking out for me. She scheduled the PREVENTATIVE MAINTENANCE for June 19th and said that I could call back any time to sign up for the membership and that it would be covered under my monthly payment, which I did. On June 16th, a tech showed up at my house. I was confused because we scheduled it for the 19th, but figured it was better we get it looked at sooner. The tech was professional and friendly, but nothing was resolved as he couldn't see where the generator was leaking from after letting it run for several minutes. He cleaned up some of the oil that he could reach and told me to check it in about a week to see if I could tell if it's leaking from the front or back. I asked him if he did the rest of the preventative maintenance stuff since that's what I scheduled this as, and he showed me on his phone that it was actually scheduled as a service call. As soon as he left, I called Adams to try to resolve the issue with scheduling. I was told that the person that scheduled me would call me back. The next day, since I didn't get a call back, I emailed info@adamspower.com and explained what happened, asked if I'm still scheduling for the preventative maintenance on the 19th, and making sure I wasn't going to be billed for a service call since I was told that I wouldn't be. They responded that I was not scheduled for the 19th and that my billing dispute would be escalated to finance and that an Elly would call me in the next few days. A week later, I checked back in, no response. I let another week and a half go by, with no follow up from Adams. I thought maybe since I wasn't being sent a bill, maybe they weren't going to charge me for that service call after all. Since I was already feeling like I couldn't trust this company, I decided to call and end my membership. The runaround that they put you through is insane. First person says they can't cancel my membership and that it would have to be escalated to financing, transfer me to a different line, get sent to a voicemail that will never reach back out. I call again right away, am told that they can help me with whatever membership questions I have and I say, "great, I'd like to cancel it." They try again to transfer me but I say I don't want to be transferred, I just need my membership canceled. I get put on hold for a few minutes, then finally they come back and say that it has been cancelled. And I'll be seeing a refund. I ask if I'll get an email confirmation just for peace of mind, she says that I'll just see the refund and that she can send me an email herself stating that my membership has been canceled. It's been 5 weeks since that call and I've gotten no email and no refunds. I wish I could say that was it! A few days after I cancel my membership, guess what email I receive from them? My invoice from the service call! Why would they wait to send me an invoice over a month after the service, right after I end my membership? Since then I have been calling and emailing, with absolutely no help. I keep being told that it's been escalated to a manager, billing, finance, etc etc. and that I should be expecting a call back. I think they're just waiting for me to give up. And after seeing other people's reviews and experiences, I don't feel so alone in the way I've been handled as a customer.

I wanted an estimate on a mini split air conditioner. Adams sent over someone to do an estimate…read morefor the electrical side of the project. Never heard back from them again.

We had a leaking front loader washer and called them. They immediately ordered a new door seal…read more While waiting for the seal to come in, the repair technician contacted us with some suggestions to alleviate the problem. We texted him photos and videos. He was super professional and very helpful contacting us via text over a number of days. We ended up solving the problem without the repair. Lake Country did not require us to take the part. I also offered to pay a trip charge since they were so helpful. They said it wasn't necessary. Lake Country is the antithesis of every bad joke and negative comment about appliance repair companies. They are kind, prompt, concerned about the cost to the consumer and consummately professional. Totally first class.

Really appreciated the quick service! Lake Country Repair was able to come and fix our oven the…read moresame day and was able to have it fixed within 45 minutes. I highly recommend Lake Country Repair.