I chose Jackson initially because he was local. After speaking with him I knew he was the agent for…read moreour family. He was thorough and thoughtful in assessing our needs and made recommendations accordingly. We look forward to a lasting partnership.

I got my auto insurance completed quick and easy through Jackson, and he was very helpful!read more

Eddy an his staff are great to work with. they listen and concern about your needs. They are easy…read moreto talk with and are want wjat is best your business.

Was able to visit the office and meet the staff. I was provided information to consider as life…read morecircumstances change. I am impressed with how seamless adjustments were made with technology and the patience with my questions. Friendly caring agent and staff. Easy free parking and quickly helped me get back to my day!

It's a shame I have to give them one star. I am so mad right now…read more. Zac Riffle is a thief!! Stay far away from him and this company. I was researching this company from a flyer I received from my apartment complex. I was getting a quote for renters insurance. After talking and providing my card info he snuck in a 36$ membership fee. I thought that odd so I did some research and read there reviews. And wow I realized I wanted nothing to do with this company. I didn't sign nothing or authorize any kind of payment. Out of no ware this charge appears on n my account today. I tried speaking to Zac , nothing but excuses not hang on I will fix this. Nope rather provide him all the documents and he will pay any bank fees. lol What a joke this man is. I have filed a police report for fraud and I am speaking with an attorney. I had to cancel my card because I can bet I would see other charges. I made Zac an offer 500$ for my time and hassle by 5 pm today or I'm suing. Run run run away from this company don't make the mistake I made by so easily given up my card info to a thief! So I get a call from this Very rude pushy lady April. She thinks she can just blink this away. Well I found the right attorney I have an appointment. Please folks run from these thieves

Overall I am unimpressed with the service of this company (Zach Garrett and Kim on the phone), and…read morefollow up on an issue I had where THEY filled out a contract incorrectly and overcharged me double the premium price without notice. This happened not because of me, but because of an error in the contract, which is the company's responsibility to at the very least write correctly. I understand that one should read a contract through, and on the phone I verified with an agent named Kim that all of the information was correct to my address. The calls were recorded as well, they are fully able to look into these and verify that I had signed and verified numbers/prices completely based on what was previously told to me by Zach initially, and later on the phone with Kim. I am VERY unimpressed, for a couple reasons. As a company, to not have any kind of checks/balances to prevent this kind of issue, is not only hard on any customer, but also indicative of an underlying, untrustworthy foundation in Indiana Farm Bureau. The fact they have approximately profited $226 off of me, waived any chance of refund, due to a specific contract issue that should have been already covered by either Zach, or Kim, is a direct correlation. I will not continue in any extent with Indiana Farm Bureau, and I don't plan recommending this experience to anyone else. They are the epitome of insurance that just seeks to earn profit, not serve a customer, borderline scamming them.

Bri is amazing to work with. Super patient and very professional. Great service all around.read more

Did a great job while i lived in indy, helped me when i transitioned out of state and on the road.read more