Had a leak in the basement, coming from the kitchen sink drain. Called these folks and they came…read morethe next morning. Josh called day of and said they could come a little earlier than the appointment window, which worked out fine. As I suspected the 60-year-old drain pipe had a hole, actually a crack when he pulled it off. He fixed it right up, and though we know the rest of the pipes, original to the house, will need replaced eventually this got us going again. Price was reasonable for what it is. Service was great.

Called for a simple shower facet install, $850 quote is $400 more than the next highest quote. What…read morea rip off!

They should change the no button to hell no! Destroyed my pipes and made my problem even biggerread more

From the owner: Roto-Rooter is Open, Fully Staffed, and Ready to Help 24/7. Our plumbers are dependable, fast, and…read morefriendly. Call Now! When homeowners & businesses in Lancaster, OH need a plumber near them, they call Roto-Rooter. We are available 24 hours a day, 7 days a week. Offering emergency plumbing services and drain cleaning solutions, without an extra charge for nights, weekends or holidays.

This company is top notch. Would use their services over and over…read more When I called, I received a callback within 15 minutes. I appreciated our phone conversation because he did not make me feel stupid, very knowledgeable and felt very comfortable with selecting to help. Charlie came over to our house to check out our issue and fixed it in less than 10 minutes. Very appreciative for him and willingness to stop over. Thank you Thank you!

Called them this morning for plumbing issues and by this afternoon it was fixed. Ben did a great…read morejob I highly recommend their plumbing services!

I have had a great experience working with Josh. He has great communication and is easy to work…read morewith.

I would not use this company for anything! I paid them good money to install a hot water tank…read morewhich hasn't worked from the beginning and they thought I could go 10 days without hot water. Would not come back out to fix their faulty installation. I had to pay another plumber to come back out and fix what they had messed up. The worst service I have ever seen!! Unbelievable!

Over charged me for my drain cleaning. Babbert would have only charged me $300 . These guys charged…read moreme $1900. Lesson learned wont ever call these guys again

Very professional, responsive and explained all options. Highly recommended. Family owned local…read morebusiness.

Very reliable and fairly priced. He is able to respond quickly to service requests. I highly…read morerecommend Jerry.

Contacted company for a back flow test the middle of July and was told he would do it. Has to be…read morecompleted by July 31st for the city of Canal. He showed up once and why he didn't test I do not know. Reached out again thru text and at this point its a time crunch. He then told me he was here and did the test and left the invoice with the incoming mail.... Our mail is in the mail box fine sir. So yesterday I received a final notice for the test to be complete. I again reached out via text message to Jerry and he told me he was here and asked for me and I was in the back and my staff ignored him, so he left. Also told me to contact the plumbing company next door, he was to busy now to do it. Why not just tell the truth Jerry??? Multiple lies... for what reason?? If you don't want to do a job, then refuse it. You got one star because I had to.

I found XCEL through I project I created on Yelp for help with my garbage disposal which had…read morestopped working. I chose them because he answered promptly and gave me a quote for the project before asking me my address. He also did not spam me with calls and texts like some of the others did. When he came by my place, Jacob was kind and professional. He identified the problem quickly and made a plan to replace the disposal. I also had him look at the seal on another sink which was not what I called him out for. He did so willingly and was able to complete the repair. He charged an extremely reasonable price for both jobs and I didn't feel like I was being taken advantage of. It has been a few weeks and the sink and disposal are better than ever. Definitely recommend and would call him out again in the future.

I agree with all of the positive reviewers. Jacob is reliable, a hard worker, and very reasonable…read morewith his charges. He is very customer service oriented and honest in his work. I highly recommend Jacob for your plumbing needs. He is very considerate with charging someone for his expertise, and also is a very nice guy. His work for us included replacing a toilet, ring, etc. as the toilet was leaking due to a blockage in the pipe. He had to use an auger and then as the blockage was deeper in the pipe, he had another machine he used. He did extra work, but only charged the price he quoted.

The team that came was friendly, courteous and worked very hard to solve my unique issue. They…read moreimproved my situation dramatically but could not fully recover the item that was blocking. They were very reasonable with the invoice. I will call them again in a heartbeat!

The sewer line at my home in Columbus was clogged and caused backfill into my basement. I needed a…read morehydro-jet service right away and hopped on Yelp to receive quotes. Plumbing One got back to me immediately and I was soon in touch with one of the owners -- Jess. Jess was able to schedule an appointment the next day. She cleared out the line quickly in less than an hour with no issues. Fast forward a month later and my line got clogged AGAIN! Stressed and confused -- I immediately contacted Jess and she said she could check out the issue the next day. She discovered some clothes got clogged in the line since the hydro-jet appointment and was able to dig it out. Goodness! Horrible luck on my end but grateful Jess saved the day twice! She is incredibly punctual, kind, and overall just great customer service. Fair prices too. Will use Plumbing One again in a heartbeat if I ever need additional needs (crossing my fingers it won't happen again!).

Needed toilet repair. I didn't like the flush valve setup that I had, and always had problems. They…read morelooked it over and said they could fix it. I talked to them, and I suggested that I go with new toilet. The gave me prices both ways. No pushy sales and they listened to me. Everything done in 1 hour. Cleaned up everything and removed old toilet. I would give 10 stars if I could.

Buyer beware. The office quoted $1,150.00 to replace a 40 gallon water heater over the phone…read more When technicians arrived, they identified the water heater as a 50 gallon model instead of a 40 gallon. One of the technicians stated that it would be in our favor because the 50 gallon tanks were less expensive than the 40 gallon. Price would be around $1,300.00. After they completed the installation, it was denied the conversation took place, thus resulting in a charge of $1,647.59. Will not be requiring their services in the future.