Excellent practice, everyone in the office is helpful! I…read morecan't speak highly enough about Dr. Karwal and his office staff. Excellent surgeon, but the extras, that are always needed, are usually a hassle to get accomplished, TDI paperwork, notes for work.... all a breeze because his staff cares!!

Extremely unprofessional office. Saw Dr. Karwal--rushed in and out of exam room. All he did was…read moreyell at me for not seeing a neurologist yet (took them weeks to finally send over referral and then could not get appointment for a couple of months). Barely looked at my feet at all. Received a bill for Debridement of nails-THIS WAS NOT DONE. HE DID NOT TOUCH MY FEET AND BARELY LOOKED AT THEM. I called office to complain and was told they would take care of it. Now I am receiving an overdue bill for the SAME service. WOULD NOT RECOMMEND AT ALL.

This practice was recommended to me by someone in the industry. Though they have an in-house lab…read moreand so getting bloodwork done with an immediate A1C result is great, the rest of the business is run down and generally horrible to deal with. Everything they do seem to be the old fashioned way, their check in area is littered with a ton of posted notices (most of which are warnings to patients), and still after being an established patient at each visit they are not prepared and ask me basic info that they've had in their records for at least a couple of years. The main feeling you get is apathy and that they are overworked and understaffed. They have zero proactive reach out and do not do anything to inform me of new treatments and developments.

The Warwick office location (only open on Friday's) is overwhelmed…read more ---- In April 2026, showed up for my appointment and found the office closed. ---- Three other patients (who where also scheduled for the same day) in "common waiting area." Were chatting about the zero cancellation notifications. ---- A receptionist of an adjacent doctor's office told us that the office closing on Fridays and patients not being notified is a common occurrence. ---- I called the main office (Providence) but had to leave a VM (no one ever answers the phone.) --- They called back stating their office policy is to send "cancellation letters in the mail" (all patients witnessed that day never received notifications). --- Shocking that a doctor's office policy is to use snail mail to cancel appointments. (about as hands off as you can get related to customer service.) Suggestion: They need to update their office policies and/or hire enough staff to be able to preform the basic functions of: 1) answering the phone; 2) using email notifications when rescheduling appointments.

Administrative Dysfunction Undermines Clinical Excellence…read more Having worked in a surgical ICU at a large metropolitan hospital for several years during my studies, I recognize what professional healthcare operations should look like. Dr. Mansourati and Nurse Practitioner Ducharme deliver competent clinical care and demonstrate solid medical expertise. Unfortunately, the administrative operations at this practice fall substantially below acceptable standards, fundamentally compromising the patient experience. In properly managed facilities, administrative personnel facilitate care rather than impede it. Here, routine interactions prove unnecessarily burdensome, and front office demeanor frequently registers as dismissive rather than patient-centered. When individuals are navigating health challenges, administrative friction compounds their burden and represents a failure of essential service. Particularly disheartening is watching capable clinical providers have their efforts consistently undermined by operational deficiencies. Healthcare demands collaboration across all levels. When administrative conduct works against patient welfare, it negates even skilled medical work. Until substantial improvements are made, I recommend seeking care elsewhere.​​​​​​​​​​​​​​​​

I would highly advise going elsewhere if you need to come in contact with Rebecca the "Office…read moreManager." From my interactions and perspective, she is abusive and quick to remind you she doesn't "have" to fill the medication she already confirmed you needed with your treating doctor. I woke up with pain radiating down my neck, spine, and arms to a point where I still can't move my upper body. I had been in to see Connie Ducharme a few months back for the same issue (less intense at the time). I called Fairlawn primary care this morning and asked for medication (not opiates) to help with the pain while I work on getting x-rays. I get a VM from Rebecca stating that my PA sent the script to a pharmacy I haven't used in years, which I had already updated with Fairlawn at my last visit, but THEY left it in the system. I called back and proceeded to ask if it could be transferred to my local pharmacy because I am in so much pain I can't drive long distances. I can't move my neck to switch lanes or sit up for long periods of time, etc. No empathy provided. Just Rebecca taking the phone and coming down my throat full force. Rebecca took the phone from the receptionist and proceeded to yell at me. "It's not Fairlawn's problem you have multiple pharmacies on file" - my response was "it was because I updated them during my last visit." I also reminded her that my prior medications a few months ago were sent to the correct CVS, why wasn't this one? She did not have any answers to my questions. She proceeded to say to me "every time you call you have an attitude." That is bullying and took me back. Especially because the last time I was in the office, Rebecca told me to drop her name if I wanted my boyfriend to become a patient, even though Fadi wasn't accepting anymore. Why extend that olive branch to a person that's always a problem? Gaslighting as its finest. Ethics complaint will be filed with the state when I am contacted with Rebecca's remaining details. Upholding patient autonomy, beneficence, and justice means respecting a patient's right to self-determination (autonomy), acting in their best interest (beneficence), and ensuring fair, equitable treatment for all (justice). My best interest was not acted in, Rebecca's was. Bullying me and threating to withhold medication is in direct violation with Rhode Island's Healthcare Ethics.

They (tried to) charge me $75 even though I never went there. I cancelled my intake appointment by…read morecalling their call center, which sounded like it was located in Asia somewhere. They finally waived the fee given they never laid eyes on me. How generous. FYI -I took someone else there several months ago. The parking lot looks like a war zone with tons of potholes. It's also pitch dark with ZERO lighting.

This place has been a lifesaver for me. I started coming here in my 7th month of pregnancy due to…read morehorrible sciatic nerve pain that was really messing with my day-to-day activities (came in limping, basically in tears). I'm a very active person and being practically immobile wasn't going to cut it. My midwife suggested this place and I was glad to find a location minutes from my home. I started my therapy sessions with Kayla Whiting and she made such a difference for me. She was kind and professional and really understood the pain I was having so she was able to give me a solid treatment plan. I left a few sessions sore due to stretching and exercises but icing was always recommended and helped. The day after I'd always feel so much better. After a few sessions, my pain was almost completely eliminated. I could walk without pain again. Amazing! And I never needed any pain medicine. The sessions of heat, massage, stretching, and exercises (combined with my own daily stretching exercises at home prescribed by them) made the end of my pregnancy a breeze and will most certainly help me postpartum. I am so grateful for this place because they really understood exactly what I was going through. I went from not being able to walk without limping or get out of bed to speed-walking with ease and rolling out of bed like a champ. I could even carry my laundry basket down the stairs again and clean on all fours (though my husband still does not like that I do this lol). They are professional yet personable and I worked with a few other PT's there to make scheduling appointments easier. Overall, the advice, tips, and treatment have been very successful for me. I would most certainly come here in the future if I ever need a PT again.

We came in here today to possibly sign up my husband for benefits. He has a Vietnam veteran has…read morehearing issues, etc. they were very nice to say downstairs. We met with a lady. We still have an appointment but we didn't know that because our friend suggested we just come down and then what happened was she filled out all the paperwork and stuff for us so that we were able to apply right away and not have to wait. You should hear something soon but she was just amazing. I believe her name was Liz, but she was just out of this world. She was in the VBA office in the basement, but that did not take away from her ability to do things and to get stuff moving in the right direction for him. Looking forward to hearing back from them.

My SO comes here for both service related injury and regular health care. His service related care…read moreis covered at no cost. Things like prescriptions for non-service related needs are billed to his health insurance which have a copay and/or coinsurance. The VA does have a difficult time getting and keeping qualified physicians. He has been assigned a few PCP's over the years and he has requested a change in PCP in the past, which has been done for him. The staff here are pretty laid back in their patient facing interactions. Appointments often run behind schedule, so be sure to 'check-in' with the appropriate people and do ask questions. At our last appointment we had to 'take a number' which wasn't communicated in any way (phone call when making appointment, paperwork, a sign in department) so maybe ask for clarification (just sit down?) even when it doesn't appear clarification is needed. There are also a number of volunteers who can assist you or point you in the right direction. This facility has many on-site services such as lab, pharmacy, EKG, X-ray and so on. Other services are offered at satellite locations throughout the state. They have an urgent visit office on site, open during regular business hours. Outside regular business hours, if you need urgent treatment, call their after hours line to find out what facility is covered by the VA and located near you. We did this once while traveling in PA and were directed to Pittsburgh. As that was about as far away from us as home, we opted to cut our trip short and drive home to use the VA. Not always a convenient option, but if you use the in-network facilities you won't get an unexpected bill. Which is good to know. A new parking structure has been built near the hospital helping to relieve parking issues. The drive up entrance is handicapped accessible and there seem to be a few parking spots in this area as well. Just inside the entrance is a staffed information desk, If you need assistance or directions, stop here. The lobby is a sunny area with a few seats available if you are waiting for a patient or for a patient to wait while you get the car. Many patients are older and use walkers or canes. The halls can be a bit dark, but many are wide and signs overhead give an idea of which corridor will lead to your desired destination. There are vending machines around, usually near waiting areas and public restrooms scattered throughout. Last visit there was a little shop set up near a waiting area selling military related gear like hats. I have found that when a medical service is needed, they do try to provide good care in a timely fashion. Some appointments may not be available quickly due to limited resources, but in the past couple of years, as funding for our VA has increased, more services have become available and appointment times are quicker. Having several Veterans in the family, past and present, I feel taking care of our Vets is a societal, moral obligation and I appreciate that this facility and those working or volunteering here are trying to provide appropriate treatment for our injured and/or ageing military vets. Any medical care system can be frustrating to navigate, especially when resources are limited. Having patients and asking lots of questions in a calm manner can go a long way. Those volunteers, who use the VA themselves, are an excellent resource of information. Stop by the lobby and chat one up. They are there to help.